I normally don't write reviews but I told myself that I would take time to create one for US Shutters & Blinds after the amazing service and price that I received, so here it is...
Like most buyers these days, when it comes to making a large monetary investments, what we all want is to get the most competitive price, reliable service / quality product, and great customer service support. With these criteria in mind, I researched the web and got word of mouth recommendations of companies to consider. Based on my research I ended up with 4 companies and US shutters and Blinds was one of them. Here is why I ended up going with US shutters.
Quote: The sales person that helped us was Javier. He drove from Ontario out to the west side and it took him 2 hours and he still had a smile on his face when he helped us. He was respectful and knowledgeable. Even though he was on the job for only 3 months, he had his act together and was able to address all our questions. There was no pushy sales tactics, which we very much appreciated.
Price: I had done my research on pricing as it equates to materials and square footage so I knew what to expect. To my surprise, the price he quoted me initially for the wood plantation shutters was below market rate. My initial hunch was that due to the fact they are located in Ontario the pricing was competitive because the overhead cost was cheaper, but regardless it was a welcome surprised.
Since they were one of the first companies to quote us, I kept in touch while we entertained the other companies. When it came to a decision, I based it on the price, Javier, the fact that they make their products here in the US, and have been in business for 12 years, and had great reviews; we decided to go ahead and select US Shutters and Blinds. At this point, Javier and a new sales associate came back out from Ontario and remeasured all the windows and I paid the deposit via credit card to get the work started (very convenient that they were able to take credit card payment). We were then told that it would take two weeks to manufacture and schedule an install.
During the waiting period, they reached out and gave an ETA of the delivery and installation, which was exactly 2 weeks from the deposit day.
Installation: US Shutters and Blinds arrived at the designated time with 2 installers, I forgot their names but they were both very cordial. They took off their shoes when walking into the house without me asking so I was quite pleased. The install took about 2 hours because we had 9 windows and since our house was built in 1952, the window frames were a little warped. There was some issues with fitting the frames in but they did a great job and made it fit like a glove. My only recommendation would be to do a better job with sweeping up afterwards, but this isn't a huge issue since I would have cleaned up anyway. When they were done, we paid the balance and that was it! Overall a very painless process.
Quality of the product: We have been extremely happy with the shutters, they are solid and the caulking was done cleanly to make it look seamless. The life time warranty is nice too. Since the install we have had a lot of complements from our family and neighbors.
We are extremely happy with our decision to go with US Shutters and Blinds and you should too. At the very least, give them a chance to win your business. read more