After nearly two years as a customer, I cannot recommend this facility or this company. What initially appeared to be a reasonably priced storage solution quickly became a frustrating experience marked by poor management, unreasonable price increases, and a deteriorating facility. The most significant problem has been with aggressive rate increases. Even more concerning is the pricing strategy. What started as competitive rates have more than doubled in less than 2 years. These increases far exceed normal inflation or market adjustments and feel predatory in nature. The company appears to use low introductory rates as bait, then systematically raise prices once customers are established and loath to move. On the day I moved out, there was another customer moving out for the same reasons. The physical condition of the facility is disappointing and appears to be getting worse over time. The property is consistently dirty and poorly maintained. Despite multiple attempts to bring obvious problems to management's attention - issues that would be simple and inexpensive to correct - nothing has been done to improve conditions. The elevator is problematic - sometimes it just won't start for no apparent reason; there is a step outside of the elevator and for a long time no ramp; now the ramp they left there doesn't even fit. The lighting in the facility is poor. For the rates they're now charging, customers deserve a clean, well-lit, well-maintained environment for their belongings. The management demonstrates a clear lack of integrity in their business practices. I was incorrectly billed for two months in a row for insurance that I neither ewanted nor needed. It took four months to claw the charges back. Beyond the billing issues and rate manipulation, they show no interest in addressing legitimate facility concerns raised by customers. This suggests a company more focused on extracting maximum revenue than providing quality service. This facility/company operates on what appears to be a "bait and switch" model - attractive initial pricing that masks poor service and aggressive rate increases. I strongly recommend looking elsewhere for your storage needs. There are other facilities in the area that offer better value, cleaner conditions, and more ethical business practices. Would I use this facility again? Absolutely not. Would I recommend it to others? No way. read more

I have been there some time. They have increased me over 50 dollars in one year. The other outfit was not like this. This is terrible. Third increase for what. A place that has no cameras or security. No climate control. They are a joke. There answer it is not us it is the owners. They are from the West. Well West meet East. We leave read more

Received an email yesterday stating that I'm being given 30 day notice that as of 7/1/2025, the rate is increasing $140 a month. That's insane! I've only been renting since mid-February. I understand that these facilities do have rate increases however within reason. This facility is convenient. That being said, it's not clean or well lit especially the second floor. I now will start looking for another facility that hopefully does not rip people off. I'm responding to whoever it is that commented on my review. First of all I know that there are periodic rent increases. Standard from places I've called is 6 months not 4 and not an increase of $140 a month. That's highway robbery!!! As for the condition of the facility, poor lighting, dust, spider webs, etc. So please, do not insult my intelligence. read more

jennifer in the Mohegan Lake location was simply amazing and accommodating. very happy with my new storage unit !!!! read more

If I could have given negative -5 stars, I would have. My sons father needed to utilize this storage facility because he was going into rehab learning how to walk after a cancer diagnosis. My son just entered the military and when they were asked if they offer a military discount, they said NO. My sons father passed away while in rehab and family rushed over to the facility to clean the unit out so my son wouldn't be charged for another month, the unit was cleaned out the end of OCtober 2022. A staff person said there is a refund that will be mailed out. THat was 6 months ago. We call weekly. First excuse was the check is in the mail, then the computer system was down for months (I assume no-one was billed during this time either (lol) then the check was in the mail again, you guessed it- computer problems again. During Todays call I was told this is a very old account and that I should go to the office in person. The office tells me they don't issue the checks, corporate does. I was told I am not the only person waiting on a refund check. That is not comforting. Question- if my son didn't pay for 6 months would his belongings still be in the storage unit? I have rented from other facilities where keeping a refund from the customer wasn't the objective of customer service. clearly not here. Think twice before renting a unit from US storage. and if you need to, be warned you will not get a refund quickly. It will become a part time job making phone calls and shoveling the sh*t of excuses they will give you. read more