After nearly two years as a customer, I cannot recommend this facility or this company. What…read moreinitially appeared to be a reasonably priced storage solution quickly became a frustrating experience marked by poor management, unreasonable price increases, and a deteriorating facility. The most significant problem has been with aggressive rate increases. Even more concerning is the pricing strategy. What started as competitive rates have more than doubled in less than 2 years. These increases far exceed normal inflation or market adjustments and feel predatory in nature. The company appears to use low introductory rates as bait, then systematically raise prices once customers are established and loath to move. On the day I moved out, there was another customer moving out for the same reasons. The physical condition of the facility is disappointing and appears to be getting worse over time. The property is consistently dirty and poorly maintained. Despite multiple attempts to bring obvious problems to management's attention - issues that would be simple and inexpensive to correct - nothing has been done to improve conditions. The elevator is problematic - sometimes it just won't start for no apparent reason; there is a step outside of the elevator and for a long time no ramp; now the ramp they left there doesn't even fit. The lighting in the facility is poor. For the rates they're now charging, customers deserve a clean, well-lit, well-maintained environment for their belongings. The management demonstrates a clear lack of integrity in their business practices. I was incorrectly billed for two months in a row for insurance that I neither ewanted nor needed. It took four months to claw the charges back. Beyond the billing issues and rate manipulation, they show no interest in addressing legitimate facility concerns raised by customers. This suggests a company more focused on extracting maximum revenue than providing quality service. This facility/company operates on what appears to be a "bait and switch" model - attractive initial pricing that masks poor service and aggressive rate increases. I strongly recommend looking elsewhere for your storage needs. There are other facilities in the area that offer better value, cleaner conditions, and more ethical business practices. Would I use this facility again? Absolutely not. Would I recommend it to others? No way.

I have been there some time. They have increased me over 50 dollars in one year. The other outfit…read morewas not like this. This is terrible. Third increase for what. A place that has no cameras or security. No climate control. They are a joke. There answer it is not us it is the owners. They are from the West. Well West meet East. We leave

I have my storage for 3 years. This is a great place . Well located. Great customer service. Very…read moreclean .. spacious. Highly recommended.

From the owner: Katonah Self Storage at 341 Railroad Ave, Bedford Hills, NY 10507 offers secure and convenient…read morestorage solutions with a variety of self storage units to meet your personal or business needs. The facility features clean, well-lit units, temperature-controlled storage options, and strong security with gated access and surveillance. Find reliable storage units near you with flexible access and dependable service.

I had a great experience with Sarah today at Fort Storage. She provided me with a thorough…read moreorientation, quickly knocked out the paperwork needed, accepted my private declaration of insurance and made the whole process a piece of cake.

I would recommend the storage facility called Spare Cube to everyone…read more They have the best service and their representatives are knowledgable, professional and accommodating.

We've been here for about 2 years, storing an RV. The grounds and buildings make a nice…read moreappearance. Shaun is very knowledgeable and helpful as well.

This is my (2nd) second time renting from Spare Cube storage located in Peekskill, NY…read more Shaun, the Sr. Management professional that took care of me was more than courteous, professional and personable. Got things going and completed in such an easy and accurate manner. I was in and done in as little as 20 minutes. Even though I had some hiccups offloading my items, she came out to check if things were going well and mentioned If I had any troubles she'd do her best to rectify. I would and do highly recommend this storage facility and it's services for those in the area looking for a topnotch storage facility with great prices and great hours of accessibility. Thanks Spare Cube.