Absolutely terrible. Zero stars. Scam artist. Junky and trashy. Literally lied about coming out to fix washer that was just purchased 2weeks ago. NEVER SHOWED UP. When asked for a refund they got an attitude like they're the ones who spent money on an appliance thats broke. THE NERVE OF Them. Please read the reviews! All of them! Cause there true ! Including this one. Straight trash. read more

Okay after all is said and done the delivery guy was very kind respectful and courteous.. I received the washer and dryer and I hope there are no issues.. previously I had an awful experience with multiple people with USA AKA scratch and dent appliance... and with their communication and setting up times and dates. I received "it gets there when it gets there." So with that being said, I then received from same office that delivery guy will be there no problem at all specific time... turns out this isn't the case... but the actual delivery guy called ahead of time in the requested window and really did an excellent job.. was courteous and provided excellent customer service so because of him I give the company 3 stars now. read more

DO NOT BUY!! They only take cash and sell broken appliances, lie about delivery and repairs and will not refund. They have multiple names and say they are contracted with Lowes. You were warned!!! read more

TRASH!! They sell broken items! Ignore calls and lie to your face! Everything they sell is broken!! They change their name every few years so they can make reviews disappear look up scratch and dent appliances on bbb they have a F!! But you look up USA it's an A. It's the same owner same management they are crooks! One day they will have to pay for all of their wrong doing!! read more

I hate this place and received the worse customer service ever. Their phone lines are always busy. The repair man showed up to my house intoxicated early June. He Came out 4 four times before he realized it was unable to be fixed. Each time he attempted to fix my refrigerator he would tell me just leave it on the recommended setting and it would be fine. Pitiful. My refrigerator has been and continues to be 65 degrees !! Causing my dairy products to constantly spoil! Here we are July 14th STILL with a broken refrigerator and waiting for a refund ! NOT ONCE has anyone at this raggedy business attempted to rectify the situation ! I've had to Ask, ASK, AND ASK AGAIN FOR REPAIRS AND NOW A REFUND. I was sold a broken refrigerator there is NO REASON I HAVE CALLED THREE TIMES ASKING WHEN THEY ARE COMING TO GET THIS BROKEN REFRIGERATOR SO I CAN GET MY MONEY BACK!! THEY NEED TO GO OUT OF BUSINESS ASAP. read more

I went to this place to buy a refrigerator and upon moving the item a mouse hopped out and ran across my foot. Needles to say I left the refrigerator and the mouse in the store and I'll never return to this place again. Just down right disgusting read more

Absolutely disgusted with Scratch & Dent Appliances! 1st i received my appliances a day later then promised. 2nd the appliances were dropped off not set up. 3rd the appliances were DISGUSTING! the customer service in store was great to receive the terrible service in receipt of my purchase. Purchased the items as a gift and it was a complete embarrassment. I hate to say but this is way MOM & POP shops don't last because of customer service! I spent my money and expected quality! read more

RUN!! DO NOT PURCHASE FROM THESE IDIOTS!! UNPROFESSIONAL!! THEY SHOULD BE OUT OF BUSINESS!! I purchased a refrigerator in Jan 2018. They told me their products are checked out before they are sent to you home. LIES! I don't know what type of check point system they have but each refrigerator they sent me...including the loaner boxes...ALL had something wrong with them. The first one after it was delivered to my home need 2 repairs. It kept icing up and stopped getting cold. I would call to complain and was told to keep turning it off for 24 hours and then turn it back on. In the meantime, my food is either spoiling or sitting in the garage to keep cold because it was Jan/Feb/Mar... In April I had called and complained so much that they took back the first frig and offered me a loan until another frig came in. They loaner they sent leaked water all over my floor AND inside on the food! I complained repetitively about that. They had me come in a pick out another frig and I asked them to keep it a few weeks and test it out before delivering it to my home. Two weeks later they delivered it to my home and within 1 week it started to defrost the food in the frig and stop being cold. I called and complained daily. By the end of May, they sent me another loaner and took the 2nd replacement frig stating that it needed a part. It is NOW JUNE and I still have a loaner. I was told by them repeatedly they don't give refunds! Yet, they can't seem to keep their end of the sale. Unprofessional! Every time I called they acted like they didn't know me or remember that I called or needed my phone number again. They would say that someone else took the call and the message was not given to them or that they'd call me back and RARELY did...or when they did it was another lie. They also would not answer my calls because they recognized my number on caller id. So I'd have to call from other phone lines or stop by the store in person to get them to answer to ask for an update on my frig. They had my money, still have my money and don't have the decency to refund it! Their products and their service is WORTHLESS. I finally went to LOWES and purchased a new frig. I suggest you do the same! read more

do not shop here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i'm out of $500 freaking dollars!! wish i would have read reviews instead of going on word of mouth of a family member. i got a washer and dryer set paid for it 03/01 was not delivered until 03/08 (strike 1). i got 4 different stories on why it took a week for delivery (weather, delivery guy showed up late, oil was leaking from washer while loading it on truck, and truck broke down) when delivered it was not what i picked out in the store and they said that was because of the oil and then another sales person said it was because when the truck broke down a line froze. long story short i've had my washer and dryer since 03/08 and the washer still does not work and all they keep offering is to bring another one but when they say they going to deliver it they never show up. they have three different business names, whits appliances, scratch and dent appliances, and now i see this name usa appliances. something is not right if they have to keep changing they name. i will be contacting the bbb and whoever else since they refuse to give me my money back!! oh and when i asked to speak to the store owner i was told "no thats not going to happen that is what he pay us here in the store for to handle issues not bother him". they lied and told me his name was john when i went into the store then when i talked to gary on the phone he told me his name is ted.. they full of bs and stealing people money!!! read more