I bought a new gas range, a new gas range, new washer and dryer and a new side by side french door…read morewhirpool refridgerator from this store, Well I got to tell you that the gas range stop working and I barely used it especially the oven. The whole electrical panel stop working and the oven would not come on and the clock stop working last year. Then the washer stop working It would shake during the spin cycle and would move all over the basement and hit the wall, At first I thought it is off level, we tried and tried to level it but nothing we did worked, Come to find out that the agitator had come loose and that was the problem, Then about a week ago the side by side refridgerator freezer stop working and wouldnot even keep ice cream or ice cube frozen. I got to tell you I am reporting them to the better business bureau as soon as possble because there is no way all these appliances should have stop working in just a couple of years.

Would give zero stars if possible. First scheduled appointment no tech showed up in the 4 hour…read morewindow or called. When they came 2 days later, were there for 3 minutes, and left still charging the full $100. Took days to finally speak to a "manager" who said she would look into it. Never heard back until I called. Horrible service from over the phone customer service to the on-site technician. Have not been in store but for service, go somewhere else!

Did very good job fast seems to know his job very well. Good communication. Very knowledgeable.read more

Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

fast and effective service, would use again. He helped fix the range of my rental property same…read moreday.

My dishwasher way past warranty wasn't doing a very good job. Before just replacing it I figured…read morewhy not at least try to fix it. B&U was the first respinse to my request. I cannot express how amazing this guy is. He knows exactly what he's doing. The price was more than fair. Didishi is professional, knowledgeable, right on time. I cannot recommend B&U more enthusiastically. If you need an appliance repaired, call him.

I called Andy's to come out and diagnosis my Speed Queen washer. Scott M arrived and was extremely…read morehelpful and courteous. The professionalism and the way this gentlemen presented himself, I knew I called the right place. He diagnosed the problem and explained everything. He ordered the parts and came back and fixed my washer. Wow what a blessing he is. I could only hope that everyone who you call when you have a problem could sweep in and save the day the way Scott did. I'm thankful.

Easily the worst appliance repair company on planet Earth. We just moved and the new outlet was…read more4-prong and our unit was 3-prong. We replaced the cord but it didn't work. Called Andy's. "Repairman" (lol) told us we needed to use LG screws to connect and had us buy new ones. That's the "service" we received for $169.00. Still didn't work. Called new company. Guy immendately checked the power. Breaker was tripped. Andy's didn't even check the power. Guy laughed when I told him the story about the LG screws. Called Andy's multiple times and was told manager would call back. He never did. Apparently he is a spineless wimp who hides behind his employee's skirts. Stay away from these inept, unethical thieves masquerading as experts in the field.

I moved from North County several years ago, but I still go back and see Mike at Dellwood Washer if…read moreI have a problem with appliances. He will give you honest answers to your questions. He also will take the time to make sure you are buying the right part to solve your problem, so you don't get home and find out that the parts you bought do not fix the problem. He will also tell you if you are wasting money on something that is not worth fixing. Over all, it's a great place to do business.

From the owner: Specializing in: - Major Appliances…read more- Major Appliance Parts - Microwave Ovens - Refrigeration Equipment-Parts & Supplies - Small Appliances - Refrigeration Equipment-Commercial & Industrial - Ranges & Ovens-Supplies & Parts

DO NOT CONDUCT BUSINESS WITH THIS COMPANY!!!!!!!!!! If you do, PLEASE be VERY cautious, because…read morethey are extremely unprofessional!!! They delivered TWO inoperable, malfunctioning dryers, which happened over a 4-day period of me and my family having to adjust our schedules to meet the times they could come to our home. We also had to go to a laundry mat, because we had a couple loads of clothes that needed to be dried during this duration of time. The worker they sent out did NOT speak English, so I couldn't explain to him (which I shouldn't have had to do) that the dryer needed to be balanced and attached properly to the aluminum vent, but he knew how to and made sure to ask for the money, when he delivered the very first dryer. At the time they were supposed to bring a THIRD dryer, I considered buying a washer, and "Esmerelda" sent me pictures and gave me a price but when I asked if they were taking into consideration the defective dryers they sent and the time, etc. it costed my family to accommodate them with the price they would be charging for the washer, I was given a strong "NO". So, I decided to discontinue dealing with this company, and asked for my money back for the dryer. Esmerelda tried sending my refund back via Cash App or Venmo - neither of which do I use - but I demanded cash back the same way it was given to them, so she gives my stories about how they are short on staff to be able to return my money in person. She then tells me that they would bring the money this past Wednesday, between 4-6pm, again causing me to have someone at my house to accommodate THEM. As we approached the 4-6pm time frame, Esmerelda texts saying they need to come Thursday at the same time. Furious, I explain to her that I have accommodated and tolerated their lack of professionalism as much as I could, and that I could not adjust another day in our schedule, but she continued to say they didn't have anyone that could come out any other time. Luckily, I was able to adjust my schedule to be available for Thursday. Of course they did NOT come out Thursday, nor did Esmerelda respond to my text message, so yesterday I had an official Small Claims Demand Letter issued to them via certified mail with an email and text message sent to them on today at approximately 3PM. Within minutes, I was getting SEVERAL calls and texts from them with someone, who I assume to be "Oscar" (the owner), saying they were not aware of the situation, asking how can we resolve this and saying they could bring the money within 45 minutes. I told them that I did not believe them, because Esmerelda lied to me on more than one occasion and that if they didn't bring my money TODAY, I would be suing them! Within an hour, they were pulling up at my house to refund my money, but it is such a shame that I had to take these drastic measures to do so. I had TWO friends that needed appliances, and I referred them to First Choice, but since this debacle, I have assured them that they should NOT want to pursue conducting business with this company, because they have proven to be VERY inconsiderate and unprofessional! BUYER BEWARE!!!

We had partially disassembled our front loading washer looking for a leak and found nothing. So pro…read morehelp was the answer right? Well kinda. He came and found that the washer didn't appear to be the source of the water rather the plumbing it was hooked to was clogged up and slightly overflowing. Nice find and worth the 60'ish dollars we paid for the visit. We got a rotorooter out after he left and fixed that issue. However We had also tipped the washer on its side looking for the leak. Turns out... don't do that. We ended up with an LE error code that 1st choice also gave a quote of $550 to repair. A very long story but in summary the quote from 1st choice listed a transmission repair among other things. Turns out our machine doesn't have a transmission. Also something called a spider. It holds the clothes drum. But that is fine too. It took us a week but we figured out the issue. It was a easily replaced $30 sensor. The fairly new Washer is now working flawless.