Great local Small Family Business in Old Town Florissant. Great service and great prices.read more

Zero stars. This place is shady and HIGHLY unprofessional! I have had numerous issues with the…read morefridge I purchased, it's had three service calls in three months, including this last one where they came to pick it up to work on it at their shop and it was gone a full MONTH! Unacceptable. I found out my fridge sat there for TWO WEEKS before anyone even touched it...this after I was told repeatedly it was in for repair. Not the case at all. I was repeatedly lied to and my phone calls were constantly brushed off. Rarely did they ever call me back or know what the hell was going on whenever I called them. The "Big Frank" that the company is named after is aptly named, however "creepy" might be better suited. He told me if I scratched/massaged his back he would deliver my fridge for free. Are you freaking kidding me?? I like to save a buck but that is disgusting. That should have been a clue right there but, alas, it wasn't. I have since learned they are under new ownership since my original purchase but I have dealt with the new folks during the month they were "working" on my fridge and they may not be creepy like Frank but they without a doubt are incredibly rude and mega unprofessional. The delivery people are some of the worst as well. They did not take my front door off the hinges and proceeded to scratch the fridge after they forced it through the doorway, even though it clearly wasn't fitting properly. They also were lazy and instead of walking 3 extra feet off the front porch, they cut through my front yard and walked through an entire section of plants and flowers. Not only did they completely trample them, the grill guard from the bottom of the fridge got caught on the plants and ripped completely off and they just left it lying in my garden area. What a bunch of disrespectful jerks. I could go on and on about many other instances of wrongdoing but I think you get the idea. This was by far THE WORST retail experience I have ever had! Please heed my warning!! You will thank me later. Note: This company is also called "Discount Appliances" and "Appliance Warehouse". Same company. All located on Halls Ferry in Florissant. They also have a few other locations such as St. Charles and Barnhart, MO.

I should have read all the other negative reviews on this place before I gave them a dime. Every…read moresingle website I go to says the same... Here is my story. I bought a fridge that they lied and claimed that it was an unsused "scratch and dent" model. There were no shelves in it when it was in the store, but when it arrived, there was plenty of moldy crumbs left behind. It was delivered the third appointment that was set, with all sorts of excuses on why they missed it the first two times, and the third time it was three hours late. IT DID NOT WORK! They told me to give it a couple days. Finally they sent a repair person to the house who "fixed"it. They put me off for another week before sending a second repair guy out who said they needed to order parts. A week later, part arrived, and they needed to schedule a time to pick it up to fix it in the shop. A few missed appointments later, they finally picked it up. After a few weeks and many unreturned phone calls, they said it was working and scheduled delivery. As usual, not on time or close to reasonably late. And again, I was delivered a fridge that did not work. They eventually agreed to give me a refund and pick up the crap that they sold me. Now it has been a few months and still no refund. They are now offering store credit. LIKE THERE IS ANYTHING IN THEIR STORE THAT I WOULD WANT IN MY HOUSE NOW!!! Don't buy their crap, and save yourself from their lies and lack of service!

I highly recommend Mark's Appliance. I received guidance without pressure when picking out my new…read morewasher. The price was good and the delivery and installation was flawless.

The last 2 appliances I bought from Mark's appliances were garbage! Both high end and I replaced…read morethem within 4 or 5 years of purchase. I know a lot of it was the make, model and manufacturer but the service was weeks to months out and sales reps did not seems interested in my business. I like to shop local businesses but here I'll just go elsewhere!

The Managers are very professional, customer-focused & hard working. The employees are helpful,…read morefriendly & customer oriented. The customer service area for returns, questions, etc... the older & more experienced workers are top-notch, professional & have empathy to resolve customer's issues. The younger workers in customer service need additional training & experience in Home Depot & product manufacturers policies & procedures. The variety of selections of products is different based on the disposable income of the surrounding area codes. We bought a Rheam 75 gal hot water heater that we had to return based on the product's specs, lack of quality & numerous issues that we only found out via 'Reddit'. I would recommend buying any expensive products only after researching via Reddit. Home Depot has 'B' - not quality or the best products. We had a 3 month trial/error based on Rheam's warranty, faulty products/parts & spent/wasted money because Home Depot is not responsible & the manufacturer is never going to admit their recalls, returns & subpar products in the retail stores. You need to consult a licensed & reliable trades person,- research Reddit and find a valued 'affordable' trades person. We ended up going with our plumber to Ferguson Plumbing for an 'A' quality product which worked 100% and resolved all problems on the 1st try! Home Depot products are inferior, manufacturer's warranties are a joke = delays, faulty parts & you still have to go back to Home Depot to get a refund, gift card, etc...

Came to this location right at the peak of the snow storm. I was in need of a shovel and salt in…read morecase everything turned into ice. There were plenty of shovels in stock, but i couldn't find the salt. I asked a gentleman stocking the shelves of there was any salt. He never turned around to acknowledge me, he simply continued stocking the shelves and said they were completely out of salt, but an emergency shipment should be coming in but he didn't know when. I paid for my shovel and left. Decently priced shovel and it got the job done removing the snow.

Typical hardware store, for your hardware/household needs. I had several questions about a few…read moreitems I needed, and there was a gentleman who was a pro accounts specialist that helped me out. He was quite knowledgeable, friendly, and eager to assist. He got me set up with my own pro account, explained how the rewards worked, and how to use the app. Pricing for items are comparable to the other hardware stores!! Plenty of parking outside and located in the cross keys shopping center with other stores!

I ran in here for household needs. This area used to be so vibrant. Sad it has declined. Inventory…read moreis still stocked. Store is still clean. It just doesn't have that inviting feel anymore. I Only come in here if I need something quick . Staff is like sour patch kids. You never know which attitude you will get that day. It doesn't need to shut down at all , maybe send Undercover Boss to give it some push in the right direction.

Gas Appliance has been around for years. They started life being the gas light, gas grill,…read moreinstaller and supplier for Laclede Gas. So more people may have done business with them and did not know it. I had a problem with my gas grill and called Gas Appliance. I was able to order the part I needed over the phone without any problem. When the gas manifold valve came in they called and scheduled the install. The service tech who came to the house was friendly, efficient, and competent. It was one of those jobs he could do in 20 minutes and if I did the job it would have been 5 hours. Glad to have paid for the service.

Knowledgeable staff. Friendly workers. They're helpful people - in a variety of ways. They offer…read moremany options. It's all good at Gas Appliance.

Outstanding customer service! I called Callier Thompson for…read moreadvice as who to contact to find a bathroom leak on the second level of our home that leaked through the 1st floor ceiling. Callier Thompson had renovated one of our 2nd floor bathrooms almost a decade earlier. I was more than surprised to hear they would send a foreman out to investigate the source of the leak. Matthew arrived to discover that after years of use a small area in the grout had deteriorated to allow water through. He cane several times to repair the grout, removed and replaced the damaged area of the ceiling re-sanded and repainted.....all done free for us! You don't find that kind of support often these days. A company worth doing business with

We recently completed our second project with Callier & Thompson, and we couldn't be more pleased…read morewith both experiences and the results. The original project consisted of a complete remodel of a full bathroom in our 1920's home, of which we enjoy today as much as when the remodel was done 13 years ago. The second project comprised of a two-story addition with completely remodeled and expanded kitchen and half bath on the first floor, and a new primary suite luxury bath, walk-in closet, laundry closet, and covered porch on the second floor. The job required coordination with the city architectural review board, an architect, engineer, and sub-contractors, all handled by Callier & Thompson in a professional and timely manner. We highly recommend this firm for their customer service, design capability, high quality products, and outstanding craftmanship. We look forward to working with them again! --David & Kristina