I had a great experience with Affton-Mehlville. Scheduling service was quick and easy, and Dan was…read moreupfront and honest in diagnosing my washer-he identified that the issue was related to a recall. The service was completed promptly, and Dan was professional, efficient, and courteous throughout the process.

No follow through. I was initially pleased with this company. They were friendly when making the…read moreservice appointment, the technician arrived on time, seemed knowledgeable, and was professional and courteous. The appointment ended with the technician going to search for the required part and get back with us in a week or two. This never occurred. It's been about two months without any communication from the company. I've called during business hours a few times only to receive voicemail. I've left messages, but have not received a call back. It's ok if the part is not available, but at least communicate back to the customer. They got paid for the service fee, but we still don't know if the problem can be fixed or not. I don't recommend this company.

After several years of flooding in my basement and seeking assistance from multiple plumbers across…read morethe area, I finally had someone come out who took my issue seriously. Mike was my Drain Tech and he was the absolute best. Not only did he take the time to really listen to my concerns, he was empathetic as he explained to me what needed to be done. Never in my life have I been so happy about having repair work done in my home. I am really looking forward to gaining some peace of mind. Others literally just came out and did what they were asked. If I suggested something or asked what else I could do, I was always greeted with a stale response. I'm a big believer that great service comes from a persons sincerity and how they treat others. Chesterfield Service seriously passed the vibe check. I will definitely be in touch for other things.

Blake was the service technician that arrived at my home this morning to address several plumbing…read moreissues I had, faucet concerns and replacement. He was very polite and respectful while in my home, even wearing protective shoe covers. He arrived at 8:00am as scheduled and spent 2 hours completing a "Home Diagnostic Inspection" which included examining all my hot water heaters and ALL plumbing fixtures throughout my home which I was not expecting. He then presented me with a service plan at $60 per month for a maintenance plan which gave me a discount on future services (10%) and a 50% discount on the service call fee of $119.00. He also gave me a bid on replacement cost for several faucets which I felt was a little bit higher than I was willing to pay. He said I could buy my own parts but the installation charge would be higher. I told him "Thank you but no thank you". He gave me a bid for the removal and installation of the 'Insinkerator' instant hot water dispenser that I had already purchased. The bid was extremely higher than I ever expected! But, the technician was here and I wanted it done, however I only elected to have ONE faucet replaced which made the price go up! Long story short, I was charged $815.36 for the installation which took One Hour and Fifteen minutes (I provided the part). In addition to this, I was charged $119.00 for the service call fee! I paid a total of $934.36 and 2/3 of the time he was here was spent on trying to sell me a service plan for my plumbing, H-Vac system as well as my electrical needs for $60 A MONTH! Then, you get a whopping 10% discount on the service call fee! I calculated that this service call was $12.47 per minute! I contacted the company customer service representative to talk about what I thought was an extremely high charge and all she could offer was that they have to pay for gas, tools and expenses! She also reminded me that I signed and agreed to the bid (she told me this 5 times). I told her I DID agree that that was their bid and I paid it! I did not agree that it was a fair price but I did not want to confront the young technician. I called HER to discuss the issue, to see if she thought that $934.36 for 1 hour and 15 minutes labor was fair. She did! Call this company if you have money to burn but you will get your work done politely.

DO NOT CONDUCT BUSINESS WITH THIS COMPANY!!!!!!!!!! If you do, PLEASE be VERY cautious, because…read morethey are extremely unprofessional!!! They delivered TWO inoperable, malfunctioning dryers, which happened over a 4-day period of me and my family having to adjust our schedules to meet the times they could come to our home. We also had to go to a laundry mat, because we had a couple loads of clothes that needed to be dried during this duration of time. The worker they sent out did NOT speak English, so I couldn't explain to him (which I shouldn't have had to do) that the dryer needed to be balanced and attached properly to the aluminum vent, but he knew how to and made sure to ask for the money, when he delivered the very first dryer. At the time they were supposed to bring a THIRD dryer, I considered buying a washer, and "Esmerelda" sent me pictures and gave me a price but when I asked if they were taking into consideration the defective dryers they sent and the time, etc. it costed my family to accommodate them with the price they would be charging for the washer, I was given a strong "NO". So, I decided to discontinue dealing with this company, and asked for my money back for the dryer. Esmerelda tried sending my refund back via Cash App or Venmo - neither of which do I use - but I demanded cash back the same way it was given to them, so she gives my stories about how they are short on staff to be able to return my money in person. She then tells me that they would bring the money this past Wednesday, between 4-6pm, again causing me to have someone at my house to accommodate THEM. As we approached the 4-6pm time frame, Esmerelda texts saying they need to come Thursday at the same time. Furious, I explain to her that I have accommodated and tolerated their lack of professionalism as much as I could, and that I could not adjust another day in our schedule, but she continued to say they didn't have anyone that could come out any other time. Luckily, I was able to adjust my schedule to be available for Thursday. Of course they did NOT come out Thursday, nor did Esmerelda respond to my text message, so yesterday I had an official Small Claims Demand Letter issued to them via certified mail with an email and text message sent to them on today at approximately 3PM. Within minutes, I was getting SEVERAL calls and texts from them with someone, who I assume to be "Oscar" (the owner), saying they were not aware of the situation, asking how can we resolve this and saying they could bring the money within 45 minutes. I told them that I did not believe them, because Esmerelda lied to me on more than one occasion and that if they didn't bring my money TODAY, I would be suing them! Within an hour, they were pulling up at my house to refund my money, but it is such a shame that I had to take these drastic measures to do so. I had TWO friends that needed appliances, and I referred them to First Choice, but since this debacle, I have assured them that they should NOT want to pursue conducting business with this company, because they have proven to be VERY inconsiderate and unprofessional! BUYER BEWARE!!!

We had partially disassembled our front loading washer looking for a leak and found nothing. So pro…read morehelp was the answer right? Well kinda. He came and found that the washer didn't appear to be the source of the water rather the plumbing it was hooked to was clogged up and slightly overflowing. Nice find and worth the 60'ish dollars we paid for the visit. We got a rotorooter out after he left and fixed that issue. However We had also tipped the washer on its side looking for the leak. Turns out... don't do that. We ended up with an LE error code that 1st choice also gave a quote of $550 to repair. A very long story but in summary the quote from 1st choice listed a transmission repair among other things. Turns out our machine doesn't have a transmission. Also something called a spider. It holds the clothes drum. But that is fine too. It took us a week but we figured out the issue. It was a easily replaced $30 sensor. The fairly new Washer is now working flawless.

Great response time, great return for the fix and reasonable rates. Definitely recommend!read more

Mike ordered a part for my refrigerator and then disappeared. I called and texted him every day for…read morea month and he never responded.

Great local Small Family Business in Old Town Florissant. Great service and great prices.read more

I have bought a washer/dryer with them; a stand up freezer, and most recently a dishwasher from…read morethem. Everything went well with purchases and my appliances work well. I highly recommend them.

i believe if you don't pay it out right and do lay away you get the worse appliance they've stored…read moreaway for you. i bought a good extended warranty but still had 5 yr on my ge commercial style washer. i've had bose warranty 10 times to my house. it's had parts it didn't even need and still i have 1 good cycle and no rinses on the others. leaking into the tank sometimes not always. it fails to fill sometimes, failes to spin sometimes, fails me always. they won't relpace ut after 10 techs coming here. i'm sick of climbing steps at 69 yrs old with disabilities babysitting this machine. they and the bose are the totally worst even though they are very police with smiles while they steal your money and scam you oh so delicately. i'm putting a sign on my car because i don't have the energy now to sue them. that's what they hope for. so they get my big mouth trashing them and a big mouth trashing them and a sign on my car. and possibly my yard sign with do some advertising.

Tim was very helpful with our refrigerator service today. He arrived exactly when he said he would,…read moreand his response time was excellent. We really appreciated his professionalism and efficiency!

Fixed an older oven that needed control board but control boards were obsolete. Another repair…read moreperson had looked at it and said he couldn't do anything. He removed the old control board, had it repaired and reinstalled it. His communication was great. He communicated well via text, phone, and email. Very responsive.

Tribout's is great! I was ripped off by another repair place in town, and Tribout's came and…read morefixed the appliance properly, undoing the additional damage the original so-called repair person had done. The owner is very trustworthy, shows you just exactly what's wrong, and charges a fair price.

Awesome. I had a problem with my refrigerator since I bought my house. Sonny was able to fix it…read morein a couple of minutes. I think of him every day when I use that function of my refrigerator, after never being able to use it. Thanks a lot Sonny, I will gladly call in the future if I need your help. Everyone should, as well. Don't hesitate, call Tribout Appliance.