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    USA Flooring -Durham

    2.8 (19 reviews)
    Closed 9:00 am - 5:00 pm

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    Blond filler on beautiful DARK hardwood

    I would not recommend using USA Flooring in Durham or Raleigh for anything. We got our whole house done in engineered hardwood in August. The flooring was defective and the whole house needs to be redone. They have agreed, however have dragged their feet for almost 3 months. We have to constantly call them, we have been passed off from store manager Kenan Lewis in Durham where we purchased, to Anthony in Raleigh. Neither have any customer service skills nor have been proactive in any way. Meanwhile half of our house has been in our garage since August. We picked out new flooring weeks ago and it appears it might be delivered soon. The "redo" process is going to take at least twice as long as they rip up and sand the whole house all over again. We will incur significant expense to house us and our dog for a week as well as additional cleaning fees not to mention 3 months of aggravation and moving everything back into the garage. I asked for 20% refund and was told "you can check with the manufacturer." I didn't contract with the manufacturer! The whole thing has been a nightmare of bad customer service. I filed with the BBB but that may take a while.

    We visited 3 flooring stores plus Home Depot and Lowe's. Only USA Flooring had the perfect laminate floor, and it was a good price. The sales staff was helpful and friendly. The installation was excellent, and the installers were friendly and efficient. The one problem is that the store is not proactive. No one called to schedule the delivery or the installation, even though the product had arrived at their warehouse. No one called to update us when the delivery was late. I would definitely use them again, but I know that MY follow up will be required until the flooring is installed.

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    Frazee Carpet & Flooring - Bedroom

    Frazee Carpet & Flooring

    (38 reviews)

    From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

    This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.

    Floor Coverings Int'l

    Floor Coverings Int'l

    (14 reviews)

    Marty was a joy to work with. He is knowledgeable, professional, and very helpful in weighing all…read morethe options. The installers did an amazing job and so quickly. Success all around and our stairs are now safe (and quiet) for all the people and four legged friends that visit our home.

    We had a stair runner installed in our house - Marty was amazing to work with and made the whole…read moreprocess very easy. While FCI is a franchised business, Marty is the owner / operator of this location - he clearly takes great pride in his business and it shows with his patience, attention to detail, and great communication. After reaching out, Marty was quick to respond and work with me to find a time to come out and give us a quote and show us samples. He arrived on time and walked us through the process and estimate. He had a wide variety of high quality carpet options and was patient while we looked at various choices. There was no pressure to make a decision that day, but we reached out a few days after to confirm our choice and book an install date. He texted me with a reminder a few days out from the install, and he and his team showed up on time. Within a few hours, the carpet was beautifully installed. We had considered doing this project ourselves, but it's clear that we would not have been able to achieve the level of craftsmanship of Marty's team. This was a relatively inexpensive home upgrade and has greatly improved the safety of our stairs, as well as helping with echoing and sound (especially for our dogs going up and down). Highly recommend using Marty and his team if you're looking to add a stair runner to your home.

    USA Flooring -Durham - flooring - Updated May 2026

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