We have used USA Flooring in Raleigh and in Durham NC for multiple projects. There hasn't been a problem with any of them. The work has been beautifully done and in a timely manner. They just finished putting laminate in the downstairs and we couldn't be happier with it. it feels very solid, and every detail was attended to. Marcus Veasey was my project manager and after a slow start (unexpected labor shortage due to ICE) the entire downstairs was done in just a few days. His follow through was certainly helpful in that instance! We don't have any flooring left to do, but if we did I'd be headed right back to USA Flooring in Durham read more

To Whom it May Concern I want to make the general public aware of USA Flooring (Durham NC) return and refund policy. As discussed with me on Tuesday July 1, 2025 when I tried to return an unused box of Shaw Flooring and two containers of transition pieces (unopen) they would not accept or refund the returned items. As explained to me, USA Flooring is a "middleman" between the consumer and the floor manufacturer (Mohawk, Shaw, etc.). They do not maintain on-site inventory, therefore they do not accept returns or provide refunds for material that has not been used. In our case, we were negotiating with our homeowner insurer about our damaged floor. The current floor is more than 13 years old and our concern with purchasing the same floor "to patch the damage" was that there would be mis-match in flooring. We purchased a box of the flooring and as it turns out, there was a mis-match of color and grain between the current and new floor. When we tried to return the box of flooring (none of pieces were used) and transition strips, the USA Flooring refused to provide a refund. They said they would look into quality assurance issues for a potential refund, but there were no QA issues and we sensed that was just an "off the cuff" comment with no value, so that we would leave the store. Keep in mind, when purchasing the material, no one stated that there was a no return policy, it is not on their printed receipts and there is no visible signage within the store about No Returns, No Refunds. Just wanted everyone to be aware for future reference. read more

Floor install process was a nightmare. It was supposed to be a one day job. The crew was supposed to arrive around 9am, but instead arrived 5-6 hours late at ~2pm, only after I called asking what was going on. They didn't put any brown paper or anything protective on the floor or walls to work. They worked til ~8PM, I had to come to the house to lock the door after them because I hadn't moved in yet (specifically to get the 2nd floor carpet replaced with flooring), and they had to come back the next day. Carlos, the sales contact at USA Flooring, didn't care. Day 2, they come 2-2.5hrs late. Then they leave without telling me and I find dirt and scratches everywhere, the floor not finished, and quarter rounds installed crooked. Carlos tells me he ordered too little flooring and it'll take another week. He was SO disrespectful, but this is par for the course. Why can't they at least clean up and get it near completion before leaving? Then the manager (Katie?) started communicating with me. She also told me they don't paint the ends of the quarter rounds white. They just leave the wood exposed. To me, that's not a finished job. She had them come back a 3rd day to clean up and finish. Then a week later they came back and actually finished with the missing flooring. 2 stars bc the floor got done, but insane headaches. Oh also, I was made to pay full upfront which I stupidly never should have done. read more

USA Flooring -Durham - mold on the floor - Flooring Near Me - Durham, North Carolina

They don't follow up. We were promised a call after they did some checking regarding the flooring we were trying to match. Never received a call either way. Found what we needed elsewhere. read more

I would not recommend using USA Flooring in Durham or Raleigh for anything. We got our whole house done in engineered hardwood in August. The flooring was defective and the whole house needs to be redone. They have agreed, however have dragged their feet for almost 3 months. We have to constantly call them, we have been passed off from store manager Kenan Lewis in Durham where we purchased, to Anthony in Raleigh. Neither have any customer service skills nor have been proactive in any way. Meanwhile half of our house has been in our garage since August. We picked out new flooring weeks ago and it appears it might be delivered soon. The "redo" process is going to take at least twice as long as they rip up and sand the whole house all over again. We will incur significant expense to house us and our dog for a week as well as additional cleaning fees not to mention 3 months of aggravation and moving everything back into the garage. I asked for 20% refund and was told "you can check with the manufacturer." I didn't contract with the manufacturer! The whole thing has been a nightmare of bad customer service. I filed with the BBB but that may take a while. read more

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We visited 3 flooring stores plus Home Depot and Lowe's. Only USA Flooring had the perfect laminate floor, and it was a good price. The sales staff was helpful and friendly. The installation was excellent, and the installers were friendly and efficient. The one problem is that the store is not proactive. No one called to schedule the delivery or the installation, even though the product had arrived at their warehouse. No one called to update us when the delivery was late. I would definitely use them again, but I know that MY follow up will be required until the flooring is installed. read more

USA Flooring -Durham - Flooring Near Me - Durham, North Carolina

Flooring was in stock and they agreed to do our job on a fast timeline. They did not however finish. Would not recommend. read more

USA Flooring -Durham - a close up of a corner of a room - Flooring Near Me - Durham, North Carolina

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Overall great experience. My salesperson Nadia tracked down the exact stair runner I wanted and ordered it very quickly. Colin did a fantastic job installing. Such great service - 2 other local stores turned down my business. I'm glad I ended up here. read more

One of their workers stole jewelry from my home. There was a police report and investigation with Durham PD. The jewelry was gone shortly after the master bedroom, closet floor was put in. I contacted them, and instead of working with me, they dismissed me and told me I misplaced it, which is false. I am OCD, and I don't misplace items. The jewelry was gone after the closet floor my master was put in. This is what happens when you are not present and your 80-something-year-old father, who they knew had a hearing problem, let them in. He's the only other one with access to my home, and he didn't steal my jewelry. Don't hire unless you like being ripped off. read more

This company has a nice selection of flooring. I used them to install carpet in 3 bedrooms, a bonus, and on the stairs. They did a nice job overall. The carpet on one stair was installed off-center (it is a pattern carpet). It was a bit of a challenge to get the installers to show up to fix the problem (twice they scheduled and never showed), but once we got the manager David involved, that didn't happen again. David worked with us to get the best installer to fixed the problem. I recommend working directly with David. read more

I so amazed with the customer service ..the frist minute I walked in I was greeted by David I told him about my Situation with lowes he right away bring me to stock room and shows me all the carpets they had available that day . but unfortunately we didn't find anything we like at the back stock so we decided to look around and see what they had to offer at front ..David was helping us to find what we need ..he was amazing. He told us that the carpet we order will arrive on Wednesday 3/20 but today 3/18 my husband got a call from them and said that our carpet has arrived .WOW!!!!!!!!it only take them less then 3 days to get our carpet in . I highly recommend USA flooring. We will definitely use them again. read more

They are only getting one star because of their selection. I read the previous reviews and spoke with them about their poor reviews and they claimed their google reviews were better. Clearly they deserve the poor reviews. They did an ok job but the seam at one door was poor. They canceled last minute on the repair, after we had left work to meet them. Then they were over an hour late the next time, even though they promised to come first thing and be there by 9:30. Disrespectful of the clients time. I strongly do not recommend using them. read more

My 18 year old moved into her first house and needed carpet for her bedroom. After looking at rugs all over town we remembered the remnant warehouse at USA Flooring. Score! Travis was great helping us sort though some great pieces and helped her with some quality carpet that she could afford. Thanks so much! read more

The ONLY reason USA Flooring is getting one star is because of their selection and knowledge of the products. I did receive an education on flooring types when I visited the show room. This is where my satisfaction ended with this company. The deinstallation of carpet and laminate and installation of the new flooring was scheduled for two days but because of the small square footage, I was told one day would be more than enough. After a twelve hour day of the guys working I told them they needed to wrap up because I did not want my new neighbors to be bothered by the saws after 8 p.m. The next morning the workers arrived 40 minutes late and worked for 4 hours but were unable to finish because a box of flooring was damaged (not a big deal, was understandable) We rescheduled for the next weekend to have the remainder installed. I had not moved into the home yet so I was able to survey the floor with no furniture in the house. There were multiple scratches and dings in the floor but even more noticeable were the multiple locations that were raised from the concrete slab. I brought this up to the person handling my installation at the store and I was told not once, but twice that they are "flooring people, not foundation people". Had I been informed of the problem with the uneven subfloor, I would have quickly agreed to pay for the leveling. This was never brought to my attention. I took pictures of the damaged flooring because the people at the store were doubting that this was true. The next two weekends the installers were almost an hour late each day. I had to get the manager involved just to repair the damaged flooring caused by the workers and complete the unfinished portion. Again I was told the raised portions were fine. (THEY ARE NOT) The floors at first glance look nice but the finishes are very cheap, there is caulking all over the floors, the raised areas were never addressed (I would have paid for the leveling but this was never brought to my attention.) There were dirty hand prints all over my freshly painted walls. This was a very poorly spent $4,500. The floors feel extremely cheap because of the raised portions throughout the house. I was taken advantage of because of my gender and age, I strongly feel that. Apparently you need to bring a man in with you before you purchase and have flooring installed with this company in order to be taken seriously and have proper work completed. read more

Shopping for carpet last Saturday In the morning at a big box home repair store: "we can have some one come out and measure next week and then it will be a couple of weeks after that." In the afternoon at USA Flooring with Stuart: "let's see if we have something you like (they had multiple likes), let's see what we can do for you (a fair deal), does Monday work to have it installed (it did and the carpet was installed this morning)." The installer was on time, friendly, competent, and professional. Great job! This was such a pleasant and hassle-free experience that we had them measure another room where we are thinking about replacing the flooring. read more

My wife and I bought vinyl flooring from USA Flooring in April, 2015. The seam began seperating and coming up within two months. We had a very difficult time getting the repair made, which is why I can't give USA 5 stars. But the repairs were ultimately made and the original price was very reasonable for the purchase and we are completely satisfied with the results. As such I believe USA Flooring deserves 4 stars. I can offer the following advice from our experience: 1. Ask which sub-contractor will be used so you can research them......after all, they are the ones ultimately responsible for the quality of the installation. I think "J&D Flooring" did the repairs for us and they were excellent. It's worth waiting for a good sub-contractor. 2. If you have a problem contact USA Flooring and ask for Stuart. Explain the problem and ask for a specific plan for the repair. 3. Pick a day, for example Friday, and call each week for updates. read more

Working with Travis at USA Flooring was a great experience. We were shopping for new carpet and had read lots of horrible installation issues from big box stores that sub contract to the lowest bid and others with high pressure sales tactics. so we decided to go with a smaller local business who stands by their installation and wouldn't push us to buy something we didn't want. We had a ton of questions and Travis was great to work with, patient, no pressure and very knowledgeable. The installation went smooth, a team of 4 came and finished in a day. I can't comment on preparation because we removed the carpet and cleaned everything ourselves but I couldn't find a single issue post install, overall excellent job. read more

Sadly, nothing positive every really came from trying to have my floor problems remedied with USA Flooring. They agreed to have a rep. from the floor company come and take a look. He recommended a few things, and the person who accompanied him from USA Flooring appeared willing to try them, but he never followed through. He also never came through with fixing the couple of very clear unfinished issues (boards so tight to the wall that there is no room for normal expansion) that he said he would absolutely fix. Since that time, not only are the floors still cupped, but boards are popping up and cracking under out feet. At least 12 boards currently move under out feet and make a cracking sound when we walk over them. Some creaks are normal, but I'm talking about boards visibly moving when stepped on. read more

The experience was overall subpar. The sales reps were helpful, but the installation was subcontracted out to a JD flooring. If these guys show up to your house, watch them like a hawk. They installed the flooring ok, but because of improper measurements on the part of the sales team, the job was not completed and they had to return at a later date. When they left the house I started to move my things back into place and discovered personal trash left by the installers, (ie used water bottles, and food wrappers). I actually looked in my freezer a couple of days later and found that a water bottle had been left by them in there. The installers also left trash in my yard when the garbage can was 10 feet away. Also because of the improper measuring I was charged for an extra box of tile, which I called to complain about because when the installers left they took the remaining box with them. I also had issues getting the job completed, the sales rep would call and say the installers would be there on Monday, and they didn't show. The manager politely asked when I finally had to go up to the store personally because of the issues, if I would like to make my final payment. I politely told him I would not until all of the issues with the install had been completed. With review if I ever need flooring again this would not be a company that I would choose. read more