Great knowledge and care thank you for giving us the opportunity to learn the best option for our situation

The whole team here is great. Jake, Ramone, Tony, and all their workers. I am a new homeowner, and in my ignorance when I got my house, I didn't check to see how old my water heaters were. Long story short, I had two water leaks in my house, one of which caused an infestation of subterranean termites. My insurance agent wanted me to use their recommended water damage contractor and warned me so many times about using a "not heard of" contractor. But I stuck by USA Restoration because all of their reviews are 5 stars and amazing. I'm glad I made the right decision! Jake is very nice and extremely professional, and he was always timely in his calls and texts and estimates when I need repairs done. He educated me so much on how insurance works and told me in detail what and why it needed to be fixed. Ramone and Tony and their workers made sure every detail was fixed to my content, and we all worked together to make sure everything was as cost effective as possible. And they are all very easy going and the hardest workers! These are the best guys in the biz! I'm posting before and after pictures. So clean! read more

See all

We used USA restoration for immediate response to a severe water pipe break in a home occupied by an ultra high net worth family. They responded with great urgency. Arriving with the necessary crew members and necessary tools and materials they were completely prepared for the situation. The team moved expeditiously while also maintaining a calm and quiet work environment to not further impact the residents. Every single step they performed they documented and sent me photos and an update. The work came in well under what I was expecting price wise but we'll beyond what I expected as far as quality of work a day schedule. I highly recommend USA Remediation for any possible support with damage mitigation or general contracting. read more

I love this company! Very professional, answers calls quickly and responds just as quickly. Every member of the staff I have dealt with has been incredibly helpful. You would not go wrong giving this company a call. read more

We are so happy with our experience with USA Restoration. We had a leak from our toilet and had such a bad experience with a different restoration company and USA and Ramon picked up the pieces and helped us from the ground up (literally). Ramon was so easy to deal with and made us feel so comfortable. We are forever grateful for USA Restoration and Ramon and definitely recommend them to anyone who needs contractor work, restoration and rebuilding. They are trustworthy, hardworking and offer competitive rates for service. read more

Referred through our agent who went through our Home Insurance, we recently experienced an unfortunate situation with water damage on a two story home. From the master bathroom upstairs to the living space downstairs including our bar, new floors and new space it was a waterfall and a complete nightmare. USA Restoration came in the very same day and completely took over the situation very professionally. Thank you Tony and Ramone, we were very pleased with your work, management and maintaining this for us. 5 stars to USA! read more

We are really happy with the work USA Restoration did. They were very clean and prompt. The manager Ramon was very professional and was on top of everything. We would use them again and recommend them. read more

USA Restoration was excellent. Ramon was terrific. He was very accessible and accommodating to my unique needs and tight timeline and made sure everything got done the right way. Gary and Vachik on his crew were also amazing. They did superb work and finished ahead of schedule. Afterwards, I had Gary come back to do some extra stuff and he was great: very responsive and again did terrific work. I couldn't be happier with USA Restoration. This is a very stressful time and they really came through when I needed them . read more

I had a great experience with Ramon, who wasas their representative. He was very nice and knowledgeable about the situation we were dealing with. Even though we decided to handle the situation ourself because of the size of the job, Ramon continues to answer my phone calls and questions and gives advice on what to do. We have not given him a dime. I will definitely recommend him for people seeking a mold expert and will use him if worst-case scenario we have to deal with a bad situation again. read more

I was thoroughly impressed with Karim and his team's service and level of professionalism. We had such a terrible situation on our hands inside our townhouse and USA Restoration took care of us from start to finish. They quarantined the mold area so it wouldn't spread and made us feel safe. The demo work they did for the water mitigation was very clean and top notch. Karim stayed in touch with me every step of the way as we dealt with the insurance company and our HOA. Thank you, USA Restoration, for being a bright spot during this unfortunate disaster in our home. Can't recommend enough! read more

Due to a recent fire loss my insurance agent recommended them to us. Fast, courteous and always in touch. This is some tough and confusing stuff dealing with an insurance company and they helped me navigate their system and get my job done. They are professionals at sorting out not just the damage, but the insurance so you don't get ripped off. read more

USA Restoration is your one-stop shop for all restoration needs. Very professional, knowledgeable and always does a great job. They are responsible, reliable and friendly. They are very prepared to deal with any emergency situation and work very well with the insurance companies and claims process. I highly recommend Karim and his team. read more

Tony Martinez and Ramon Montemayor are 2 of the most professional individuals I have ever dealt with concerning home repair. We had a leak under our slab that ruined our tile, carpet, and portions of our walls. Their removal of the damaged portions of our home was done with great care and precision. They kept me informed throughout the process and I can only imagine that the rebuilding phase will go just as smoothly through them. They are thorough and professional at the highest level. read more

I have two kids under 5 and my house flooded. My husband was out of town. I googled Water Restoration companies and found USA Restoration. I was scared and nervous and had no idea what to do. Usa showed up in less then an hour. Cleaned up all of the water and helped me call in a claim to my insurance company. They got my family situated in a hotel until the entire process was done. It took over 4 months to get my house back to normal but USA Restoration gave me daily updates and never dropped the ball. Thank you so much. What an incredible company. read more

We had water damage in attic from a broken AC condensation drain pipe. I called these guys and they came out same day... started the mitigation that day and came back the next day to remove all the soggy drywall. Tony was the head man on the job and he was fantastic. Both he and his crew were professional and the neatest workers we've ever seen! They left no trace of any damage of any kind, and we are very impressed. If you ever have any water damage, don't waste another second! Call USA Restoration right away and let the Pros handle it. You will not be disappointed! Thanks again, Tony! read more

Wasted my time with this company and when they came to my home to assess the water damage, I asked for an estimate be written to show my insurance company, I received the estimate a few days later, and was shocked how inaccurate the estimate was as they included my neighbors unit and charged there unit along with mine. (there unit was never included and never discussed). I spoke to the owner, Mike, who became rude with me and began to argue and was completely confused with the conversation. He is an idiot and clearly does not belong in this business as he is clueless. The estimate that I received was a total joke and greatly inflated. He thought that this would be a real payday for him. He and the company are crooks and go elsewhere! read more

From my initial phone call until they completed the repair, USA Restoration Pros showed up on time, were friendly and very professional. We have family coming over in a couple of days for the long weekend and the last thing I needed was to have a flooded bathrooms or worse, have to cancel our bbq! They were able to fit us in and cleaned everything up. Thanks USA Resto! read more

After just owning my new home for less than 4 months, I had a water leak coming from underneath my kitchen sink. Glenn from USA Restoration Pros came out to access the water damage to my kitchen cabinets and floors. He was kind, knowledgeable, and professional. He answered all of our questions and provided two fans to dry out the cabinets to avoid mold and mildew from forming. The last thing I wanted was to have to replace my new kitchen cabinets. We called Glenn on 2 occasions and he returned our calls in a timely manner. I would highly recommend them to anyone experiencing water damage in their home. They provide excellent customer service. Thanks Glenn! read more

You guys have been very professional, efficient and very quick with helping our clients who have had water damage to their property. Thank you for the hard work put in and mitigating the damages so quickly. Highly recommended! The crew is knowledgeable and friendly! Way to go.... read more

I don't usually managed to actually post a review, but the service I received from USAA restoration process technician Jeff was really remarkable. He was very knowledgeable, helpful, took time to understand what the situation was and give us the best possible recommendations, I was helping my neighbor, a wonderful 93-year-old woman, who was overwhelmed by the severity of the damages and he was so kind to explain in simple terms what needed to be done and what would happen otherwise - he tested the moisture content and showed us the extent of the damage. He came out 20 minutes after my call, driving 45 minutes to reach her home, on a Sunday afternoon - I was so very grateful for his kindness, you would have thought he was her neighbor!. He was just very interested in doing what would be best for her and her situation - Can't say enough about what a great service this is and how pleasantly surprised I am to find people like Geoff Who are willing to go out of their way whether or not it benefits them personally. KUDOS! Will definitely be recommending the service to others, although I hope no one needs it! read more

Best company ever! Professional, friendly, competent, reasonable, clean--just top-notch in every way. Cleaned up wet, moldy mess after a roof leak so you'd never know anything happened. Manager and owner and whole team made my life simple and easy at a difficult time. I recommend this company without any reservation. read more

We are so glad we found them! Karim and Jake saved the day. We were in a totally stressful situation and they immediately came to our rescue created a calming influence and got the water out of our house in an expeditious manner. I highly recommend them read more

Working with USA Restoration is a breeze! They are efficient, knowledgeable, and most importantly they stand by their work (which speaks for itself). The stress of needing mitigation & restoration can be alleviated by giving the guys at USA a call. Karim & Ramon make the whole process so easy, I can't imagine working with anyone else. read more

They saved the day, Karim and Jake were an absolute joy to deal with, they assessed the situation and gave us excellent advice and acted accordingly and expeditiously. I would recommend them highly to anyone in a tenuous position because they are a very calming influence. I am so glad we found them! read more

I would like to take this opportunity to thank USA RESTORATION PROS for their reliable service that they provided in our time of crisis. We had a toilet overflow in our master bedroom upstairs and it ran right through our ceiling onto the downstairs wood floors. We made a phone call to them and they arrived quickly, which helped because this situation was very stressful on my wife, however they were so understanding and gave us enough information about what to do and who to call what to file etc. that it really put our mind at easy! We would recommend that if you have water damage in your home give them a call. Thanks again guys. read more

I received a wounderful service from a high performace professional company! Special thanks to supervisor Karim and crew who were exteremly kind and provided exellent service and beyond. As your avarage home owner and neighbor across the street I highy recommend these guys in case of an emergancy for water damage. read more

I had significant water damage from a pipe leak. Ramon and his team were professional, highly skilled, and very easy to work with. They did their best to make the restoration process as minimally disruptive as possible. My place now looks better than it did before the damage occurred. Ramon handled the negotiations with my insurance company, helped me make choices, and responded immediately to my questions and concerns. Though I hope not to have any more emergencies, I plan to use USA Restoration for renovation work in the future simply because I feel the quality of the work was so good. read more

I was really happy with these guys. Very impressed with Kevin ( I might be wrong with his name but a charming professional dude) came out promptly and did good work. He had quoted us an estimate first which was reasonable. I loved the fact that he was there to help me more than selling their service, to me this is the most important thing. I had used a neighboring company which quoted me one thing but billed me different amount. I would highly suggest USA Restoration Pros. will defiantly call them first if i ever their service, please keep up the good work guys. read more

Thank you Is restoration pros for coming out and taking care of my mold issues in my garage. You guys did an awesome job. Karim you and your team were wonderful. Thanks for taking the extra time to get the job done . read more

Our rental had a leak and the tenants found mold growing in the closet on their shoes and closet from the fridge on the other side of the wall! I did not know where to begin and called USA Restoration after I googled "mold clean up." Kareem and his team was able to come on a Sunday and started the 3 day restoration. He quoted the same price for Monday, and came Sunday when I asked - AMAZING! I was very pleased then - but what really impressed me is a few weeks later my tenant said they were still waking up feeling "sick." and wanted to rule out there was not mold. I called Kareem and he suggested a company to do mold testing and he came out the day of the testing, which he did not have to do. The good news is that there was a normal level of spores in the house - and the better news is that there is still exceptional service out in the market place! Thanks you read more

I hade a water damage and one call they were here in less then 60 mins they came and went to work right away. I was amased at the guys they were very fast and good the best prices and the best workers thank you again. read more

Mold was my issue, I didn't want to choose just anyone. I did my research and came across several companies. I finally chose USA RESTORATION PROS, in fact they were the only company that could have start the job and finish it without major demo like the others. My bathroom and hallway walls stayed in tact, it was not messy as i expected it to be, they were super clean. Overall a very good company, and will recommend them to anyone. Thank you again!!! read more

USA Restoration Pros are the best!!! They helped me with my mold and water damage issues. They also worked with my home insurance and made my life easier. They were very easy to work with and very professional. They even went out of their way to help me. Thanks Glen and Karim! read more

I was really happy with these guys. They came out promptly and did good work. They had quoted me an estimate which was reasonable and was also what they billed to my ins company. This is very important because i had used a previous company (ATI) and they quoted me one thing but billed my ins for a completely different amount. I would highly suggest USA Restoration Pros. read more

Terrific, fast, professional! Never even asked for money "up-front" for quite a large job. They came in, did the restorations of a very flooded apartment, restored it to a nicer- than- original unit with new paint, hardwood flooring and baseboards, etc. Very courteous, too. Would def recommend! read more

Just have to say these guys are real professionals. After having water damage at my house in Pasadena I was confused and didn't know what to do . They where very helpful at answering all my questions and helping me through my claims process. They took care of everything and made the process quick and painless . The job was done in a fast and professional manner . I'd recommend their services to anyone and everyone I know . Thanks again Karim . Hope I don't need you guys again but I know who to call if I do . read more

This company is amazing, they are very professional, they respond back immediately, Karim and Alex helped us recover our house fully and in the best shape ever. They worked around the clock to restore our house and even looks better then before. Thank you guys very much you don't know what it means to pregnant lady with that being said thanks from the bottom of my heart. Diana A. read more