We booked USA Transfers (USAT) after being recommended by a family member. They are the worst. We (family of 4) arrived at CUN on Saturday afternoon. Took forever to find the USAT rep outside. Then we were told they were having issues getting our driver in and we'd have to wait 20-30 min. Over an hour later, we just decided to take a cab. Caught up later with others waiting for USAT and they waited even longer and regretted not taking a cab. Then, we had an 11am reservation with USAT on our departure date to take us back to CUN. Our hotel concierge called them at 10am to confirm and USAT confirmed. We waited well past our pickup time but USAT PULLED A NO SHOW! We took a cab to CUN. USAT sucks! They lied about transport times and we spent way to much time on our already limited vacation at the airport starring at the walls. Total nonsense-- save yourself some hassle and go with someone else for CUN transportation. And USA Transfers, shame on you for having "USA" in your name -- you bring bad associations to my country. read more

I was very disappointed with USA Transfers. We had booked an excursion with them to transport our family of 12 from Playa Del Carmen to Cancun for a cruise. We had also purchase the cruise with them. All was well until the cruise ended and we were waiting for our shuttle back to the resort, and waiting, and waiting some more. Turns out, they had planned for us to be back an hour later, so we spent an hour in the heat next to a busy road waiting for our shuttle. I do want to be clear that they had booked the cruise for us, the times that were communicated to us came from USA Transfers, we were not in a position to provide them with the correct time as we did not book the cruise. Furthermore we notified them of the time as soon as we found out from the cruise. They did not respond to our text until an hour before we were parking saying they would still be meeting us at the time they previous communicated. read more

Second time we've used USA. professional, respectful and courteous and full of information about the city. On time, every time. I highly recommend this company. prices are very competitive. but it's the service that sells me. read more

Easy in and easy out. Waited for ten mins for our USA van at the Cancun airport. Very easy to find the greeters. On our way back to the airport, our driver arrived ten mins early. Would recommend. read more

Drivers were on time, vehicle was nice going (just ok coming back). I felt totally safe! Would book again.

I loved everything about our experience w USA. They were easy to work with, dependable, safe and conscientious l. I would recommend them 100%. They were also much less expensive than booking a transfer through my resort . read more

We got the VIP package for our group of 4 adults. We had to look for them in a sea of hawkers vying for your attention. They were in a baseball cap and t shirts with their company logo... so are many other groups that we almost went past them. But aside from that, the personalized service was on point & very professional. The SUV we were in was clean and decent. Pick up and drop off were on time. They provided fresh cold aromatic towels and a bag consisting of bottled water, some snacks/ candy from the airport but none on the trip back to the airport. Cannot compare to the less expensive shuttle they offer since we have not experienced it. read more

Amazing service! Both drivers (arrival and departure) were careful and shared some great information to help us start and end our vacation. A little more of a cost from others but worth it. read more

Not a thing negative to say about our experience. We booked a private van transfer from Cancun international to PDC and they upgraded us to a private SUV each way. Our drivers were very conversational and pleasant. Great experience. read more

We used this company for pickup to and from the airport. They are rated the number one transport company on tripadvisor actually and for good reason. You can communicate with them with whatsapp or email and they are very organized, with several confirmations and constant texts and phone calls to ensure everything runs smoothly both before and on the day of the pickup. You can also choose to either pay online (credit card or Paypal) or choose to pay cash to the driver. Highly recommended. read more

I needed a shuttle to get me to the Cancun Airport to the Hotel Zone at the local time of 6am. My hotel shuttle told me that a 6am pickup wasn't feasible for them because they only operate after 7am. But I found it was easy to book a shuttle on the usa-transfers website. For a one time only fee of 55 dollars you get a round trip shuttle ride to and from the airport to the Cancun Hotel Zone. And you don't have to pay until you are first dropped off at the hotel. It was very easy to find the USA Transfers crew at the Cancun International Airport once you get out of customs. There were a lot of tour group and shuttle vendors shouting at you for your business, which for Mexico some things never change even at 6am in the morning! I recommend that you just keep walking and just get outside to see the person with the USA Transfers T-shirt on holding a clipboard. After five minutes of waiting a car arrives in the parking lot and you and the woman walk together to meet your van. It was that simple Once dropped off at my hotel I paid my driver in 60 US dollars cash which included the gratuity. As for the pickup, I waited outside my hotel and the USA Transfers van showed up right at the exact time I requested when I put in my return flight into their website. Since I already paid the service fee from the first trip, all I had to do was pay gratuity to the driver taking me to the airport (and they accept US dollars). Both times I was able to ride in the van by myself which was nice. My trip was safe and pleasant and totally easy to access. The next time I travel to Cancun you better believe that I am going to be heading to the USA Transfers website and book my next shuttle service with them! read more

USA Transfers - Where your USA Transfers van will puck you up at the Cancun International Airport Luckily there's a Margaritaville to keep you comfortable. - Airport Shuttles Near Me

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Great car service especially for my first time being in cancun! The process of signing up and using the app were pretty straight forward. The drivers were kind & on time for both my arrival and departure especially for my early morning flight. (even as early as 4 am) Car was clean and the drive felt safe as well. Would highly recommend! read more

Easy to make a reservation. The van was clean and on time. Had to wait like 10 minutes to actually leave the airport but no issues besides that. read more

Do not recommend. I Was unable to reach them on their app, that the company asked me to download. They changed the pick up time without notifying me. Then informed me that they called me via WhatsApp. I don't have WhatsApp so I'm not sure who they contacted. I would recommend using another company. read more

Amazing service, staff, and overall experience! Couldn't be happier. I am a repeat customer of USA transfers and have used this service on three separate trips down to the Cancun, Riviera Maya, and Playa del Carmen area. They also do excursions. Staff / Drivers: from the office staff to the drivers, everyone I encountered on this team was very pleasant, welcoming, accommodating, and is there to make your experience as seamless as possible. Shout out to Memo and all the drivers we had on our latest trips as we did 3 separate transfers. All were on time and seamless. Also thank you to Jimena who helped me with making changes to my reservations in record time and always being my point of contact on the other side of email :). Vans: well maintenaned, clean, good AC, and very comfortable. Waters and drinks were available as well :). Look forward to trusting USA Transfers with my next trip down to the area! read more

14 of us traveled to the RIviera Maya via Cancun. We were on 3 different airlines arriving within a few hours of each other. USA watched our flights to see if they were on time and adjust. I arranged transfers to our hotel using USA Transfers and was blown away by them! Their website has a chat function, with real people responding quickly. They were able to make changes, and help me quickly. When landing, the rep was right where they said they'd be outside each terminal, with clean vans ready to go. For the return flights, we have 3 different days/times for pick up and the drivers and vans were spot on- right on time - and the drivers were excellent. Highly recommend. read more

I booked my reservation online and when I asked them how much it would cost to stop at the Costco in Cancun on the way to our hotel they told me 1-hr stops would be an additional $30. They said we can add it on when we book reservation or in-person. Once we got in our van and requested to take us to Costco for a $30 1-hr stop, our driver said okay and that he would just need to check with his manager first. Then, our driver told us that his manager said that would be an additional $60 not $30 to stop at Costco. When I insisted that I was already quoted the price, our driver just said this is what his manager said. Our driver kept texting back and forth with his manager and then told us his manage could get us a discount by only charging us $50. When I insisted on why I was quoted one price online and now being charged double by the manager our driver didn't have an answer. Shortly after, the manager then told us that the Costco was closed and we couldn't go. This was obviously a lie because we are Costco members and know the hours and even called the store while in the van to ensure they were open. After, I persisted that they were open and asking the driver why his manager is switching stories up on me the driver let me know that he could take us there for $30. I am extremely disappointed in how we were treated in our first experience with USA Transfers. Even worse, the attempt to exploit us after already confirming quote for the rate and price online was disrespectful, embarrassing and frustrating. I never was able to speak with our drivers "manager" but I was very upset at how we were being pushed, manipulated and tried being taken advantage of on our ride by the manager. read more

Reliable, safe and friendly! I have used this service before and will continue when traveling to Cancun.

After looking online for the best transportation and not too expensive, I found USA. I've been using them for a few years now. I always have the best customer service. Easy to use. Would recommend. read more

They no-showed my 5:30am pick up, causing me to miss my flight. What should have been a quick 4 hour trip home turned into a 25 hour travel day with a small child. Ride was pre-paid (they dropped me off at the hotel.from the airport and I paid for the return trip as well), and agency refuses to refund. Be safe, book somewhere else. read more

Great drivers! Used twice for airport transfer and felt safe and comfortable each time.

Great service. Very straightforward, friendly drivers both out and back and competitive prices. Would use again.

USA transfers provided us with great round trip service for our travel. The crew is very friendly and attentive. I highly recommend them for travelers who are looking for shuttle transportation in Cancun. read more

I had a good experience with USA Transfers. They were communicative and ready to pick me up, on time, at both the airport and the resort. Would book again if traveling to Cancun. Thank you, USA Transfers! read more

the van never showed up for our airport transfer even though i had a confirmation. we had to scramble to find a cab to make our flight. would not give us a refund for our prepaid transfer. do not use. read more

The website to book the transfers was very user friendly and easy to use! We used the service twice- once from playa del Carmen to costa mujeres, and then costa mujeres to cancun airport! The drivers spoke both English and Spanish! They were very talkative and showed us around the area we were driving! The vans were clean and had air conditioning! Definitely recommend! read more

Great service and very smooth. Did exactly as directed in the video they provide when you book. the instructions to bypass the "pirates" and find them were perfect! All employees were very friendly and helpful. Both rides to and from the airport were safe and on time. Our driver, Ivan, on the ride back to the airport was especially friendly and appreciative for our visit to Cancun and use of USA transfer. Family of 5 with 5 suitcases and 2 sets of golf clubs got our private van for both trips to/from for only $65 total. Can't beat the price and the convenience. Will use again when we return. read more

Don't use this company unless you are willing to share a transfer at full fare. We arrived and waited the usual 30 minutes after meeting the representative outside the airport. Then we were told it would be another 30 minutes to an hour unless we wanted to share with another person. We agreed and once we got in the van they loaded two more people. After getting lost twice dropping them off at separate locations we arrived in Akumal almost 2 hours late. Wouldn't have really bothered us if it wasn't for their lack of response about a partial credit and then arriving 30 minutes late for our return trip. After using them for several years we won't use again and do not recommend to anyone. read more

Loredo was fantastic and provided the best customer service! We always use this company (since 2014, come to think of it!) and have never been disappointed. Thank you, USA Transfers for always being consistent in the quality of your service. read more

STOP this is the company you want!!! 5 years ago we researched transfer companies out of Cancun airport and luckily found USA transfer! We've used them every year since! Just came back from a trip to Akumal Bay and they are still the best! Ready to pick us up, no confusion, speaks great English! Got us to our hotel safely in good time! For our return, they were there early and ready to go! They keep track of any changes with the airline companies to make sure you don't miss your flight! Bring some cash to tip your driver ;) read more

We booked our transfer with USA Transfers about a month prior to our trip. Based on reviews, we wanted to go with the best company possible and we were not disappointed! When I booked, I wanted to pay with card. I sent an email to them as instructed in my booking confirmation email and they provided me a secure link to provide payment through pay pal. Your other option is to pay the day-of in cash if you want! When we arrive to the airport, we followed the instructions given to us in the email to go towards the ground transportation. The email mentions to not exit the glass doors for family transportation, but be aware, you pass through a couple of glass doors and the directions are in reference right up to the exit doors instead literally curbside to the transportation hub where the taxis, transfers, and buses stage. Luckily we got information from some of the workers; be warned you will be bombared by vendors for transportation options, just politely tell them "no gracias" and go on with your business. When you get outside, you will notice a bunch of different companies with signs. The USA Transfers staff has their own sign and a light blue uniform with a ball cap. The employee checked us in on his tablet and then directed us to our van. Our driver Gener was fantastic and more than willing to talk with us about the local cuisine and tips on what to do, so it was a great introduction to Mexico! He drove us to to the Mayakoba resorts and got us there in about 40-45mins. On the return trip, Wilson was our driver and he was very prompt with our scheduled pickup. Likewise, it was about 40-45mins back to the airport. In both instances, we got a private transfer in our van with just us in the vehicle. The vans are A/C equipped and are in good shape! So it will be a comfortable ride! To the Mayakoba resorts, we tipped the drivers between $12-20. Don't hesitate and book! read more

I highly recommend this shuttle service. We did a round trip (Cancun airport to lodging, lodging to Cancun airport). Both times, the driver was on time and easy to find for the most part. Be sure to download the USA Transfer app to modify/keep track of your shuttle's details. The customer support phone number was very accessible as well, and they speak English. Overall, highly recommend this service. read more

Super easy, much better price than the hotels. Great guys, no question I would book them again. We had Jose and Rey!

Leaving Cancun airport was a little overwhelming with all the salespeople but look for the USA Transfer T-Shirt and you can't go wrong. We waited max 10 min before our private transfer showed up. We swung by 711 for free but I asked him to. On the way back to the airport the transport was on time and went very smooth. Cancun airport is getter really busy so definitely show up at least 2 and 1/2 to 3 hours early. read more

We were very pleased with our experience despite all the negative reviews we found online. Our drivers were easy to find, beautiful, clean cars with impeccable service. They even brought us a welcome bag with cold water, snacks and candles. It was very kind and thoughtful. We will always use USA transfers when coming to Mexico. read more

Once again.. Absolutely awesome company. They are spot on for the 10 year's I've used their service. Huge shout out for the VIP black suburban on the way back to the airport. Much Love.. Mrs. Marino read more

USA Transfers - Home sweet home.. - Airport Shuttles Near Me

Our driver from Cancun airport to Grand Mayan Riviera Maya was Joaquim. He was terrific. Full of information for us and even offered to stop at a liquor mart so we could get margarita fixings, beer, soda and chips. Our driver back to the airport was Daniel and he was early and eager to help load and unload our bags. I like that everyone at the airport wears a uniform so we can recognize them easily and their directions as to where to go after customs were perfect. Made it an easy trip. read more

I checked other companies but USA Transfers was the only one that allowed me to book a reservation with my flight arriving in less than 15 hours. Bonus points for also being the most affordable. Shoutout to my driver, Arjona, for being friendly and helpful during my stay. read more

We had the best experience thanks to our professional, knowledgeable driver Salvatore ask for him if you have the opportunity to choose your driver please choose Sal. Great service and value. We got the airport transfers using Entertainment plus which is was fast, efficient and safe. Driver was on time, and quite professional and knowledgeable, answered all our questions and carried on a great conversation. He took us to see Tulum ruins. Coba where we climbed the pyramid. Took us to see a Mayan village. Cenote where we swam in the underground spring. Playa Del Carmen where we went to 5th Avenue walked and shopped and dined at a dive bar with live music. He recommended and took us to a great restaurant on way to Coba. We loved the service and punctuality, would most definitely use them again. read more

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Great service and friendly drivers. I would definitely recommend them to anyone. They are easy to book and use and they arrived on time just as they said they would. Could not have made everything any easier. read more