This business is apparently contracted by the hotel we recently stayed at in downtown Sacramento. They had us leave our car blocking a driveway and after checking into the room and heading back out again, our car was still there. That really upset me as I thought they would be moving it right away when they told us to leave it there. By the time we had returned to the hotel it had been moved but it was still very inconsiderate. I found it annoying that they did not take cash when wanted to pick up our vehicle but they made sure to tell us it was fine to TIP in cash. Then we got charged a convenience fee of $2.50? A convenience fee is an extra charge added to a transaction when you pay using an alternative, non-standard method to cash. It compensates the business for the cost of processing the payment but you do not give the option to pay in cash and yet still charge the fee. Make it make sense. Also, our dashcam was unplugged. I'm willing to give the benefit of the doubt on that one and say maybe that was done because they were worried it wouldn't turn off and didn't want our battery to die, instead of my default assumption that they didn't want us to have proof of whatever happened to our car in their custody. I honestly don't know. I didn't notice anything missing or see any new scratches so I guess it could have been worse. Still, I would never park in front of a driveway and things like that make me never want to use valet. read more

BEWARE !!!!!!! SELF PARK DO NOT ALLOW THEM TO TOUCH YOUR CAR !!!!!!! Do not trust these unexperienced drivers, destroyed my back up camera after we asked for oversize parking when we got there, apparently they don't listen, just like Clifford in the comments below. What's worse is the owner Steven Bauer is a true POS The moment I called and sent photos he asked me to file claim and he would investigate and get back to, a month went by sent 3 emails and many text messages he completely ignored me, not till I contacted hotel did he email me back claiming he was not ignoring me, but his phone did not have the bandwidth to accept messages but again just like all the post below he denied any wrong doing and usa parking denied my claim? How does this company even represent Hyatt, what an embarrassment, after seeing all these claims how is he still in business. Javee read more

See all

This company is very shady. They kept my car parked in a bus zone Where I got a ticket and now are claiming that I parked before I was checked in even though I parked where I was instructed to then gave them my keys a d checked. The owner is taking no accountability on this and is saying it is my fault and they are refusing to pay for my ticket that they caused me to have. Steve. Bauer is a horrible human. read more

DO NOT USE Since there hasnt been any recent comments about DAMAGE TO YOUR CAR, let me just say - Its unacceptable that they claim not to be responsible when they are operating your vehicle. I specifically asked for oversized parking and was willing to pay the extra $$ for it. Only 6 spaces available??? AND ALL FULL AND NOT INFORMED? Parked at Hyatt on 7th downtown. I was NOT INFORMED there wasnt oversized space available. Vehicle was returned to me with a broken $65 antenna and damaged $310 mount. NOT RESPONSIBLE??? UNACCEPTABLE read more

This company will damage your vehicle and not claim responsibility. Be careful if you're considering using their service. I used USA Valet Parking service in Old Sacramento a few weeks ago. When I arrived at home I noticed that both of the passenger side rims were damaged. When I complained I was told to file a claim form. When I called and left a voice mail almost two weeks later I received a standard email response stating that the damage was not their fault. I'm not the only one ... read the other bad reviews. read more

The hotel was great, and the valet service was amazing. Yvonne was so helpful with letting me know we're restaurants and locations were. She was also so helpful with getting my car in the morning. Very respectful and courteous. read more

WARNING!! This company will not take responsibility for your property when the car is in their custody. Our e-bike was stolen after they assured us the truck and bikes would be safely secured in a closed parking lot garage nearby. They do not make it clear that they are NOT part of the Hyatt although Steve says there is a disclaimer on the back of your parking ticket when you valet. Avoid taking a car to Sacramento! In fact, avoid visiting Sacramento period. It is a city literally dying from crime and homelessness. read more

They parked illegally, blocking accessible parking in a public lot. Both illegal and disrespectful. They're lucky the car didn't get towed. read more

USA Valet Parking LLC - A silver car is parked horizontally across a handicapped parking spot - Valet Services Near Me - Sacramento, California

Easter Sunday Brunch at Ten22, we valeted with USA Valet Parking since they were directly in front of the restaurant (and it was raining). They have a neat new process using your mobile number as a ticket. And, you can process payment and a request ahead for your vehicle via mobile phone, instead of standing outside to do both with an attendant and then see them run off to retrieve your vehicle. This all sounds like a process improvement and don't know why more Valet companies don't implement a similar system. Unfortunately, we still ran into an issue. Our issue wasn't with the parking, valeting, or ticketing. It was with the retrieving. The attendants had misplaced our keys; and, therefore couldn't retrieve our car since the key fob is necessary to unlock the vehicle and to start the engine. Also unfortunately, our spares to the house were with my in-laws in a town 70-miles away. And, when I tried two dealerships their service departments for new keys to be made, they are closed on Sundays (especially Easter Sunday.) We escalated the matter by calling USA Valet Parking's main office and leaving 3-4 voicemails; and, then by speaking with an on-duty supervisor via one of the attendant's mobile phone. A person who we believed to be the manager drove out to see us and explain what steps they were undertaking to remedy our situation. Yes, they were all apologetic (the two attendants, the on-duty supervisor and the manager) and we tried to be understanding as much as humanly possible on Easter Sunday. However, it was Easter Sunday and we had plans after having brunch (which we eventually had to cancel since it took them close to 1.5-hours to finally and miraculously locate our keys.) You'd think that the process with the keys is the one step which is most simple (and critical) and a hard fast step rule: take keys to retrieve one car as you go to park one car, as an attendant you should have no more than two sets of keys on your person. This way you can easily account for all keys handed to you at the stand-kiosk were you store all the keys, not in your pocket and certainly not left in the wrong vehicle. When returning deliver the vehicle to the departing guest and log the new keys in at the kiosk. If I had been traveling and this was a rental to be returned to the airport before my flight out of town, I'd be furious. If I was here on my lunch during the workweek and need to get back to work, I'd be furious. If this was after a Golden 1 Center or Raley Field event, I'd be furious. Had it been a better day for weather or if we didn't have plans to be somewhere, I'd normally overlook a mishap like this. I don't want others to experience a similar issue and thought it best to offer a forewarning Yelp message to potential patrons of this service. Rated one star for the mishap and gave another star for receiving four apologies. Hard to give more than those 2-stars when we had to wait 1.5-hours for our vehicle and we had to cancel the plans we had after our Easter Sunday Brunch. read more

USA Valet Parking LLC - Used US Valet Parking, conveniently located in front of Ten22. When using this service, be very cautious of your time. - Valet Services Near Me - Sacramento, California

If I could give them a negative stars, I would. My family went out Rancho Cordova fireworks show today. My husband and I was not allowed to park close due to my bad back and knee. We said ok and parked. Walked all the way down to the park, we were there for 1 hour and had to leave due to my pain. My husband walked down, to get our truck, to drive down to pick me up because I couldn't walk back to the the truck. We explained to several reps, they kept denying my husband to drive down to pick me up. After talking to Officers, they explained it was a valet company. The manager Steve was denying my husband. I personally called Steve (the manager) explained to him, I had to catch a ride down to Coloma to meet my husband. He was out of ADA compliance and I couldn't walk and that he kept denying my husband to drive down to pick me up. Steve says to me well you got ride, and hung up on me. There is a lot More to the story! I will contact the city and file a formal complaint and escalate it from there. OUT OF ADA COMPLIANCE! read more

I have used USA Valet parking for going on 4 years. They are awesome. They take the time to know your venue, meet and greet your customers, and go the extra mile to make sure everything is done properly. I have used them to park large events parking as many 600 plus cars for years and never had an issue with parking. I have also used them to pick up clients in the Escalade. They always do a great job getting there on time, and making sure the ride is nice. I recommend USA Valet for any of your parking needs. Steven and Brian are the best and their whole team rocks. Mary Tye Old Sugar Mill read more

I am so impressed with Steve and everyone at USA Valet Parking! For months, Steve has corresponded with me, assuring me that everything will go as planned and it sure did! His team came out to survey the area prior to the event so we would know exactly what to expect. The 3 valet's (I can't remember all their names because I was delirious after the wedding but i think Marlin was the team lead!) were so wonderful. They not only handed out a directions sheet for us when people left but they wrote the time of the brunch for the next day on it and made sure everyone knew where to go! As the founder of the company, Steve's immediate response rate was appreciated and made me feel confident in their business. Honestly, I didn't even call anyone else to even get a quote. I would use this company again in the future without hesitation and I hope you do the same! Thank you Steve and Team!!! read more

My boyfriend and I were headed to a wedding and when we arrived we found out the wedding was on grass.... I was in stilettos so pretty much I knew I had to change. I left my flats in the car, but they had a valet service there. I honestly thought that it was going to be very difficult to get our car. It wasn't!!!! They were so quick with everything!!! Also they were very easy to talk too and they were very helpful. Justin and Frank you guys rockkkkk!!!!!!!!! Thanks for the amazing service I will definitely be recommending you guys to anyone I know that would need a valet service!!!! read more

I have been familiar with Steve and his Valet business for several years. Every time I catch a ball game at the Rivercats or some of the downtown venues they have always been professional and treated me well! read more

Be very cautious of this place parking in Old Sacramento. They absolutely refused to give me any ticket for proof that I had them park my vehicle. Then the attendant said the ONLY way that they have a record is via a cell number that they want you as the customer to give them. After a couple of minutes of nonsense discussion, the attendant told me I am the ONLY one who has ever requested a physical ticket and didn't give them a cell number. Guess I'm the only one who has any common sense. Unbelievable!!!!! read more

This company was at an event last night in Modesto. They seemed to have no clue about how key fobs work as they told several people in front of me that their fobs were not working. Eventually I heard the same story. I said I would go get my car myself and suddenly my car was on its way. They said "the fob is broken." I said it wasn't. they said "he had to use the key." Then the car showed up and viola, no key because the fob worked perfectly but the valet STILL had attitude and insisted we test the fob. I said "no, it's CLEARLY working- my car is running." In this day and age there's no excuse for valets not to understand normal technology and definitely no call for having attitude with customers. read more

We booked USA valet for our evening wedding on June 8th, 2019 at Grand Island Mansion. Booking the reservation was incredibly easy! Steven was so easy to work with and sent me 3 professional and prompt valets. They knew the property and me being the bride, didn't even realize they were there (they needed no assistance!) until I made sure they were eating and helping themselves to water and soft drinks. We wanted to be sure everyone that was assisting us with our big day was being treated like guests and family. All of our guests (about 160 or so) have nothing but positive remarks to say about their interactions with the drivers. They even stayed to make sure everyone that was staying the night knew exactly where their cars were before turning the keys over to me. I finally was able to go out around 10:30 pm to check on them and was greeted with warm smiles and congratulations. Everything about working with Steven and his team was beyond perfect and seamless. We are so thankful for everything they did to help create a magical and memorable night for us and our guests! read more

I use USA Valet often when parking downtown Sacramento. They are always courteous, friendly, and professional. Parking, especially downtown, usually stresses me out, so I love knowing they are at so many locations to decrease this stress and make my time downtown more enjoyable. I have and will continue to recommend them to friends for any of their personal events or valet needs. read more

I just used USA Valet for an event this past weekend and they were great. Their guys were on time, professional and awesome to work with. I've just found my new referral for valet. Highly recommended! read more

Steven and his team are AMAZING! The nonprofit I work for has utilized them for the past few years for our larger events and they are always on time, a joy to be around and extremely professional. They are hands down the best valet company in town and the only company I will use moving forward! read more

We hired USA Valet to provide valet for a work event and were totally impressed by the service we received. Steven handled all of the details ahead of time so we didn't have to worry about a thing. His team was punctual and totally professional throughout the event. I would definitely use USA Valet again! read more

WARNING! I got my sunglasses stolen from the car when I used their services last Friday 2/23/2017 at an event at the Sacramento Railyards. Didn't want it to use a valet service due to this exact problem. There was no self parking option, even though there were spaces available, I was told I was required to use valet only. Before I got out of my car I checked my belongings that I was worried about at first- before leaving the car ( including my iPod,gps, anti radar device and external phone battery). Then, next morning on my way to work, noticed my sunglasses were missing. I had left them where I always do- in the center console, which was closed when I got out of the car the night before- and the sunglasses were in there. I immediately called the number on the ticket , and talked to the "responsible" ( I suppose) person named Steven which said that nobody took it (his employees and extra help for that night) and I was mistaken about it. This was Saturday morning about 10:30am. I then went down to the parking site when they opened for next day (Saturday show) about 6pm, and was given the same answer in person. They also gave me a website for me to file my claim online- which they then replied to; saying that nothing could be done due a "he said she said situation ". Do people who steal and don't get caught in the act admit their misbehavior usually? Lol It's very disrespectful- the whole situation- including the the waste of time and energy trying to solve this. And the clear disregard of the reality of the situation by the company. The sunglasses are limited edition Oakleys that are no longer made- and one of my favorite pairs. Above all, I'm disappointed and upset by the attitude and response of the valet service. Basically- as far as they are concerned- they are not liable. So watch your belongings anytime you see USA Valet Parking, LLC valet servir at an event, because clearly your privacy and the security of your own belongings in your car are NOT a priority nor are they secure unless you put everything under lock. read more

I used USA Valet at Lucca Restaurant on Thursday 9/19. There was an event across the street at the memorial auditorium. They knew customers were using the valet for dining and the event and charged extra as an event fee. Even so, they claimed no one would be available to return cars when the event let out at 9:30 pm. I was told to collect keys before the event and pick up the car myself at a lot behind the auditorium on I street. The lot they used was very poorly lit and had no attendant or regular activity as a result of them ending valet service early. My car was broken into and I had about $800 worth of merchandise taken and repair costs. I contacted Steven the manager who couldn't have been less helpful or apologetic. It seems they have removed any way to submit a claim for damage from their website. Be cautious of using this company anywhere, but especially if you will be using them at Lucca or for an event. read more

Excellent valet and limousine service. Steve and Brian are super responsive, organized, and professional business-owners. Any e-mail or phone call to them is dealt with promptly, and they bend over backwards to accommodate their clients' requests. I have valet parked my car with their service at various restaurants around Sacramento (Zocalo, Firehouse, Ten22), and my car has always been returned to me quickly and without issue. I have also used them to pick up relatives at the airport; everyone I send their way comments on the professionalism and personability they and their employees demonstrate. Given these positive experiences, I felt confident hiring them to valet my brother's wedding last weekend. They successfully parked 100+ cars, and somehow dealt with huge groups of people all arriving and departing at once. The valets seemed to know exactly what to do, and several of our guests commented on how friendly and helpful everyone was. Would hire USA Valet again in a heartbeat! Thanks, Steve and Brian! read more

I called and spoke many times with Steve who was very patient and flexible to meet our unique needs. No pressure, just good service. We used his service to drive our car back and forth to a parking area to bring guests to our party. read more