What a waste of an hour. Went in to get a replacement screen saver after my phone got run over by…read morea car. Waited almost an hour. There was a manager there and the whole time I was there, he stood on the sales floor and did nothing. There were at least 3 other people ahead of me in line; another may have given up and left. Try Verizon. I was happier with them.

lied about stock over the phone and then told me they were out when i got there. wasted 30 minutes…read moreof my night. at least they were polite.

I was following up on a recent upgrade on a cell phone and a smart watch purchase, as well...my…read moreregular sales rep was out of the office and I met with Josh at this store in Hixson. I had never met Josh before, and he wasn't really making any money helping me get set-up with my new devices, but you could not tell that from the service he provided me, which was excellent. He was pleasant, professional, personable, and, by all indications, knowledgeable, as well. I really enjoyed our interaction and he was able to capably get me started with my new devices, too. All in all, a very pleasant experience (my regular sales rep, Melissa, would have been proud - HA). Thank you, Josh!!

This store deserves the dubious distinction of alienating a customer of 15 years who has a family…read moreplan with three phones. I'm probably done with ATT because of their poor service, and I'd urge others to either avoid them or be very careful dealing with them. My husband took me there to upgrade to a new iPhone. It was his big surprise to me. They totally ruined it in the end. First, they didn't have the phone I wanted so I had to wait for delivery, which was no big deal. I was still ecstatic. But unlike in past situations, they didn't deliver the phone to the store for pick up, but sent it directly to me. Still ok. I did ask if they would set it up if I brought it in. They said of course. So when it came, I happily brought it in expecting to buy a new case and screen cover. The saleswoman I dealt with said they didn't have either a case or screen cover. Who doesn't carry a protective screen covering for a brand new phone? She suggested I order it from Amazon. I certainly wouldn't mind doing that. But, I asked, why didn't the person who sold me the phone tell me that in advance? I could have placed the order with Amazon and had everything I needed by the time my new phone was delivered and brought it all in at the same time for setup rather than having to wait longer and make a third trip there. She actually told me they weren't allowed to suggest ordering from Amazon because they were supposed to push their own products. I looked at her incredulously. "But you don't have the product and won't have it for months." Nevertheless, I said ok. She finished the setup within minutes and told me my phone would have to update and it would take an hour and she sent me on my way. I've never before left an ATT store without a working phone. But my husband and I went out to lunch and an hour later the phone was still waiting for an update. It hadn't even started. By this point I was furious. I went back to the ATT store and demanded to speak to the manager. I wanted to just return the phone. I was told the manager was out to lunch and I'd have to wait an hour for his return. The same person who did the incomplete setup was rude, at one point refusing to even deal with me after that. I was near tears. I'm still near tears now. She finally completed the return and restored my old phone. I still want a new iPhone. Then she also charged me a $50 restocking fee for a brand new phone I never used. So I agreed to that to get rid of the phone and be done with them. But I want nothing to do with AT&T. That's despite a 15 year relationship with them, many other phones and a family account. Btw, just this past weekend, my mother in law upgraded her old iPhone and had a seamless experience with the AT&T store in Winchester. She went in, they did the upgrade, sold her a new case, put on the screen protector and sent her on her way with a functional new phone. That's the kind of service I always had and expected. What I got on Hixson Pike was nothing like that. As I said, avoid this store. They don't care about customers.

The Service and atmosphere was absolutely amazing! I 100% Definitely recommend talking to…read more"Haskell"!. They're all amazing! but this guy was all ears, very understanding, respectful, professional and extremely helpful. He was the reason I was comfortable and able to go through with my first plan. You won't be disappointed at all!.

Wife and I needed to separate from an existing account to a new AT &T account. We spent hours on…read moreline with Customer Service and were told to visit our local store to finalize the change, including a new phone. All was well while talking to a familiar salesperson of 20 years until he told us that he couldn't do anything. Here's the rub: Out of the blue comes an unidentified guy, no introduction or uniform/ badge, rudely talking over our 20 year salesperson confusing an already completed discussion. I called him out on his inappropriate rude behavior. This guy would not shut up even as I was walking out the door. When I again told him he was rude he threatened me with Felony Trespassing. WTF!! We're longtime customers and won't be back and neither should you. Respectfully TG.

I went Saturday to upgrade my Apple Watch they only had one person working not sure if he was new…read moreor what. But he didn't care anything about trying to help me set up my watch he was rude. I had to set my own watch up at home because he couldn't figure it out. I wasn't impressed by the service at all! Also my Bill keeps going up every month and I haven't changed anything so they screw people too. But I won't be back to that store ever super super rude customer service!

Tanner was awesome. Setting up my WiFi was easy, cheap, and the whole staff was very fun and…read morepositive! 10/10 for Tanner specifically!

I have had Spectrum for two years and the whole time it has not performed well. ATT came through…read morewith fiber and two of my neighbors installed and said they love it so I decided to join in. The process was pretty fast first I contacted Aaron who sets everything in motion. Then Ragan came and actually installed the fiber line. In the meantime I met Morgan Meeks who was going to show me how to work the apps. Long story short I wound up moving my cell over too. Morgan was very patient as it's I'm used to Spectrum. She handled all the work I just had to sign in. The savings especially for us elders on SS it's quite the savings on the internet. Thank you Aaron, Ragan and Morgan for making the transition smoother. Blessings, Sandy

I've wasted my time coming here three times because of a few minor mistakes. The first time was to…read morefix a poor signal issue (they activated the eSIM on IMEI2, not IMEI1). The second time, they updated my plan and I had to pay a fee even though I didn't request it. I went to see the manager, but they asked me to come back the next day to talk to the person who had previously assisted me. The third time I came was on Sunday. They said they would change the plan and refund me by Wednesday. But it's been over a week and I haven't received the refund.

Daniel had amazing customer service this was the fastest I have ever been in and out of at & t…read moretrying to get a phone and answered all questions I had. I got amazing deals, and my grandmother has a new Iphone that she loves.

Worst experience ever. I'd love to talk to management. We were never given our employer discount,…read moreeven though we brought the IDs in to several stores, including the gunbarrel location and the Fort Oglethorpe location. We paid the phone off this past October and was told that the phone would be unlocked within 24 to 48 hours. After that, we assumed everything was great. The phone was paid off since then we continued to get bills every month for this phone that we paid off in October 2025. Now we got a notice today that they've canceled our AT&T account which we canceled back in October. So I would just like some help figuring out why we are still being billed.

We have been ATT customers for years. I manage and pay all of the att bills. But when I went into…read morethe store personally to BUY A NEW PHONE, as in lay down over $1000 to ATT (thanks to planned obsolescense, but that's another review for Apple) they would not allow me to do business with them because my husband has not "added me as an authorized user." He doesn't even know how to access the account. I was there in person, in the store, with the phone that I have used through ATT service for all these years, with my driver's ID, and the rep would not allow me to do business with them. Even though I have the My ATT app on my phone, and my phone is obviously the number they use to verify account details. So then my husband and I had to go through this SHAM BS process where he "authorized" me as a user, but through my emails. So I was forced to basically invite myself to become an authorized user. All in the name of "security." I hate AT &T. But congratulations. Because all of these companies make it such a pain in the ___ to change services, we stay. Idiotic, unhelpful, stupid.

Very busy when I arrived, (late afternoon) 1 person left. When agent was free, my turn . Fixed my…read moreissue. Done. No complaints from me.

Where in the store to look at a product face-to-face. Could not find any help. First I thought all…read morethe occupied tables were the customers with an associate and I was happy to wait my turn. So I drifted around looking at the eggs. Then later I found out the last table or two was the employees and they were all on their iPhones did that and to their selves. It wasn't until I inquired about a question till they all showed up and decided to answer. People were drifting around the store, thinking probably the same thing that I did. Looks like somebody needs to have a manager on the floor to keep the associates in line so we customers can get help. Result, I left and went to another store to buy my holiday products.

Has to be the worse AT&T store in the area. I have spent up to two hours in this store and still…read morenot get a answer. Most of the time you get smart comments or talked down to. Last time I went in I got so mad I went across the road and signed up Verizon. I would suggest everyone do the same.