Me and my mom got 2 phones and signed up for a brand new phones Google Pixel 9a…read moreAnd they are great phones. We pay 177 month that's I hope my service stays on for a long time?

They are the WORST! Bad attitudes, condescending, and just downright rude! The first time we went I…read morethought maybe they were having a bad day. I have been back a few times and each time is worse the first. Even mean to my 93 year old mom who is also a customer. I'd switch but Crossville only works with Verizon so we're stuck.

If there was a way to give a star negative rating I would. I have been contacting Spirit Broadband…read morefor 5 months requesting that they move their lines to new utility poles that I have had installed. They are required to do this if the infrastructure exists. So far I have called a total of 10 times. A majority of the time you are directed to a voicemail that goes nowhere, no returned calls, and definitely no service. Should you happen to luck up and speak to a live person you are told that they will notify the supervisor or appropriate service technicians and they will contact you back/get right on it. If you request, they will ring you to that person's voicemail which of course gives you the same result as the first customer service voicemail. The only redeeming item is that the poor customer service lady does seem to try, but it doesn't seem like anyone else in the company willing do anything for their customers. I guess I can't blame her for not wanting to pick up the phone since there is nothing she can really do to help you. I could write a novel on this, but it seems I am just one of many who have experienced these issues: 8 complaints with the Better Business Bureau http://www.bbb.org/knoxville/business-reviews/television-cable-catv-and-satellite/spirit-broadband-in-crossville-tn-90012053/customer-reviews?cacheit=y Not paying their franchise fees to Cumberland County: http://www.crossville-chronicle.com/news/local_news/county-authorizes-mayor-attorney-to-collect-fees-from-cable-provider/article_cbd5a108-8562-11e4-aa8f-4335007dae7f.html http://crossvillenews1st.com/county-goes-spirit-broadband-unpaid-franchise-fees/ Social Media and discussion site threads: http://www.topix.com/forumsearch/city/crossville-tn?q=%22spirit+broadband%22

I've used this cable service for internet for ten yrs and the last 4 1/2 yrs have been the worst…read moreservice you can imagine . I've not had service for over a yrs worth of collective days in the last 4 1/2 yrs ! They won't answer the phone and fail to show for apts etc , the only time I get a return call is if the problem has been fixed already and they know it at there end and sometimes like now I wouldn't have had service for five weeks straight and these are not storm related outages . I would appreciate that they even listed the problem on there answer service but they have not in my area . I've spoken many months ago to a man whom claims to be the owner and he was nothing but an ego maniac narcissist sounding whom ranted at me and even his own workers whom listened in apologized for his behavior to me . I feel there should be a class action lawsuit brought against this company . This company deserves negative stars if possible but I had to put one to comment ! I must also comment that the outage of service has never been at my end in my residence etc !

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I have had horrible experiences with Spectrum mobile, internet and TV streaming from service to…read morebilling. I would never consider them again!

Tried to get me to pay a $200 activation fee for a tailgater because I dont have dish at home…read more Called dish and they said there was no such thing! Don't trust this guy!!

I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

Charter's streaming TV app sucks. The sound goes out, lags behind the video, or chatters…read moreincoherently for no apparent reason. Count on having your favorite TV show or whatever you really want to watch to freeze or the app quits working and you have to restart it. When you finally get fed up and decide to cancel the service, be prepared to spend an hour-plus on the phone, five-minutes of conversation and the remainder is horrendous repeat-stanza music (payback for canceling the crap service). Plus, you have to pay in full for the entire service period - no reduction in billing for time not used - or call back on the end-of-service date. There is no mention of this rip-off billing policy when you subscribe to this service. NO CONTRACT, NO PROBLEM. WE HAVE OTHER WAYS TO SCREW YOU OUT OF YOUR MONEY AND MAKE YOU REGRET CUTTING OUR SERVICES!!!

Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.

I wish it was still 24 hours. Orders are accurate however it's odd that I can't order online items…read moreunless they are physically in Crossville however if I ordered from Knoxville in Knoxville address then I could get the items. What's the point of ordering online if it can only provide items if in town??? I have to get items shipped to my daughter's house in Knoxville . Just ship it

Waited over an hour for the "phone guy" to show up. The ladies in that section really sweet n…read morehelpful. They said he was supposed to "show up within 10 minutes" we waited 45 then "another 5 minutes" . yeah he showed up 15+ minutes later. The manager man, another guy, and the "phone guy" finally showed up and he was useless. Waited for the manager for 45 minutes as well. Will not ever wait that long again.

We had just purchased new phones (my husband and I) and were paying for them monthly. My husband…read morewas diagnosed with Esophageal Cancer shortly thereafter. He died 7 months later. In fact today is the 3rd anniversary of his passing. In a month or so after I called T-Mobile to see if I could return the phone and to cancel the service. They told me I could keep the phone and all the photos and memories and they would disable it as a phone and I could keep it. I was pleasantly surprised and moved by their compassion and generosity. Thank you again T-Mobile! I was really impressed and moved by your kindness. Judy

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.