Me and my mom got 2 phones and signed up for a brand new phones Google Pixel 9a…read moreAnd they are great phones. We pay 177 month that's I hope my service stays on for a long time?

They are the WORST! Bad attitudes, condescending, and just downright rude! The first time we went I…read morethought maybe they were having a bad day. I have been back a few times and each time is worse the first. Even mean to my 93 year old mom who is also a customer. I'd switch but Crossville only works with Verizon so we're stuck.

Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.

I wish it was still 24 hours. Orders are accurate however it's odd that I can't order online items…read moreunless they are physically in Crossville however if I ordered from Knoxville in Knoxville address then I could get the items. What's the point of ordering online if it can only provide items if in town??? I have to get items shipped to my daughter's house in Knoxville . Just ship it

Waited over an hour for the "phone guy" to show up. The ladies in that section really sweet n…read morehelpful. They said he was supposed to "show up within 10 minutes" we waited 45 then "another 5 minutes" . yeah he showed up 15+ minutes later. The manager man, another guy, and the "phone guy" finally showed up and he was useless. Waited for the manager for 45 minutes as well. Will not ever wait that long again.

We had just purchased new phones (my husband and I) and were paying for them monthly. My husband…read morewas diagnosed with Esophageal Cancer shortly thereafter. He died 7 months later. In fact today is the 3rd anniversary of his passing. In a month or so after I called T-Mobile to see if I could return the phone and to cancel the service. They told me I could keep the phone and all the photos and memories and they would disable it as a phone and I could keep it. I was pleasantly surprised and moved by their compassion and generosity. Thank you again T-Mobile! I was really impressed and moved by your kindness. Judy

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

When I was new to cell phones I went to this store "a few times" for help since the customer…read moreservice at Tracfone was about non existent. The young ladies on duty took my phone, pushed things in rapid succession and handed it back to me - no charge. So the next time, when I changed phones, I went there to buy a case for the new phone. their prices are higher than if you order on line, but the service is worth it and my preference is usually to support a local business. Only 4 stars for the price, but actually 5 stars for the people who work there!

Not open the hours posted on door. Friday 9:20 a.m. 5 people waiting outside. Called and no answer…read more NOT PROFESSIONAL!!!!! I had to give a star to post review. 0 stars!

I went to Cricket to buy a new phone and 2 days later my phone # was given to someone else by a…read moreCricket employee in Miami. Cricket did nothing. Beware, your TN# is not yours.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Crossville store today.

Honest reliable and is very fair-minded. Hell give you your money's worth. Carlos is very patient…read moreteacher.

From the owner: Our computer repair and home automation business stands out from the competition in several key…read moreways. Firstly, we prioritize personalized service, taking the time to understand each customer's unique needs and providing tailored solutions. Our team consists of highly skilled technicians who are not only experts in their field but also dedicated to delivering exceptional customer service. Secondly, we offer a comprehensive range of services, covering everything from basic computer repairs to advanced home automation installations. This means that customers can rely on us as a one-stop-shop for all their technology needs, saving them time and hassle. Additionally, we stay ahead of the curve when it comes to technology trends and advancements. We continuously invest in training and research to ensure that we are offering the latest and most innovative solutions to our customers. Furthermore, our commitment to quality is unmatched. We use only the highest quality components and equipment in our repairs and installations, ensuring reliability and longevity for our customers' technology systems. Finally, we pride ourselves on our transparency and honesty. We believe in upfront pricing and clear communication throughout the process, so our customers always know exactly what to expect. Overall, our combination of personalized service, technological expertise, commitment to quality, and transparency make us the top choice for anyone in need of tech services.

Very nice evening. Service was very good. So was the food. I will be back for sure.read more

Apparently they can decide to close an hour early than the hours posted if they want! Even with…read more1ONE customer and two employees in there! Wish I could lock my doors at work!