Too often they have one employee working the front counter. It is tough for them and the rest of…read morethe customers waiting. The good part is the employee that is always there is friendly. She keeps her patience. Their stamp assortment is not too great. I like to buy pretty stamps when I am actually at the post office. I asked for two different style of stamps and they were out of both. USPS tends to offer the least expensive shipping, which is why they are always so busy. I appreciate how they offer a variety of shipping speeds. They also sell greeting cards and wrapping paper which has saved me a trip to another store in the past.

Just happened to be in West Pines and needed to drop off a package at this USPS. The intersection…read moreof Pines Blvd and Flamingo Road is horrible and entry into this plaza was difficult. The USPS is not visible from Pines Blvd and is at the far back of the plaza with limited close parking. The interior was spacious and busy but waited only 5-10 minutes. This specific package was important to ship out today. The postal service officer scanned my package and circled the tracking number on my receipt. She asked me to apply her performance rating on the digital screen with a choice of three faces - frown, dull and smiley. I told her to please smile and after she did I tapped a green smile face and left. It was simple but if possible, I prefer local UPS Store drop off locations.

While some post offices have some choice few employees that are far from…read moreCustomer service oriented. Most are very good.

I needed a post office and funny enough I pull up to the gas station that has this post office…read moreattached to it. A mailman just happened to pull up and was very kind to help out.

The best about this place are clerks Javier and Ray. The worst are the supervisor, manager, and the…read moreassigned carrier of my route as of mid 2025 (now updated to 2/2026) whom is rude, unprofessional, frequently disheveled uniform, mishandles mail, delays mail because they are afraid of NON-AGGRESSIVE ducks, but not enough to walk past them (pictures). I lived here 10 years enjoying sitting outside with the wildlife and had an awesome mail carrier, until he left a few years ago. Had random mail carriers never closing the mailbox lid. Finally made a complaint in-person when I retrieved a wet check from my open mailbox. Was told by a clerk that mail carriers are not require to close the lid of mailboxes, so I bought a new $60+ wall-mount mailbox large enough for medium packages and put a notice up to "close the working lid". Sort of solved the problem. A permanent mail carrier was assigned early 2025. Twice he decided to leave my packages on the ground by the driveway, not on the patio table a couple feet away. Made a complaint. Now have mail marked as delivered but wasn't, mail marked "Ducks" and witheld until the next or day after. Apparently they're afraid of non-aggressive timid ducks (not THAT afraid, walks past them). Never spoke to me, especially about this or come to an resolution. Not afraid enough to actively avoid them when they're on my lawn, just when they are on the patio of near the mailbox, or nesting. The other issue was their disheveled attire with pants sagging, even picking up his pants in front of my camera. Was promised that the issue would be resolved by manager "A", who at first was attentive, then as issues continued, was dissmissiver and then no callbacks at all. Complaints to the USPS call center either go unanswered with to a survey, or I get the supervisor "V" who is as helpful using a single chopstick with noodles. Small package was withheld with tracking stating "obstruction or animal interference". A small duckling on the patio is not an obstruction. "V" returned phonecall and stood by the mail carrier that ducks were a valid reason to withhold mail and packages because their health and safety was important, that they couldn't say what they were or were not afraid of. These ducks are NON-AGGRESSIVE, not vicious, not rabid. She dismissed my concern over a stack of mail withheld for days bundled together with a rubber band. My husband confronted her with proof he is weaponing his fear of ducks, and she was rude and dismissive. No one is bothering to investigate the issue, such as look at the layout of my patio with there being multiple ways to deliver mail. 9/2025 - Contacted USPS CAO. Spoke to a Mr. Findy Parker, sent any and all proof that I have many of which not pictured here, and promised to fix the issue, even assuring me that he is not as afraid of ducks as he implies based on my proof, and that mail service would continue unhindered. Suggested it could have been the possibility of slipping on duck poop. I then took up the daily burden of washing off the patio of duck poop, and chasing the ducks off the patio so I can recieve my mail and packages, adding to my daily chores. 2/9/2026 - Due to cold weather, haven't been washing patio and chasing ducks to lawn. New nesting duck, same problems again. Tried to contact Mr. Findy Parker from USPS CAO again, as well as the CCed Tania Jorge and Michelle Wilcox, and no one's contacting me back. Tried inspector General hotline, but keep being rerouted to USPS CAO or USPS. 2/12/2026 - Held delivery. Went to get package directly as I stood in the driveway, but he sped past me. Tracking stated "Held at Post Office, At Customer Request". Husband tried getting package from him on his route, but carrier loudly spouted off that he was told that I was told to move my mailbox to which I refused because [redacted], and that he didn't have to deliver my mail. I never refused because I was never offered or ordered to, and me [redacted] is no reason to threaten to not deliver my mail. This issue still unaddressed. Told supervisor to tell mail carrier to just leave mail on table if they feel afraid of ducks. 2/14/2026 - mail on table yay! 2/17/2026 - mail by on floor by driveway again WTF? 2/18/2026 - Filled out Hold Mail form. Supervisor would have to clear with her manager due to length of hold time. 2/19/2026 - Called USPS CAO and requested contact back from disctrict [manager] Michelle T. Wilcox. 2/20/2026 - Husband spoke to local supervisor again. Resolution: Mail carrier has no verbal contact with us (redundant, he never reciprocated pleasentries), we keep holding our mail (burden shifted to us) 2/26/2026 - Called USPS CAO again and requested a call back. Barely answering phones, not caring about customer's mental health or how this impacting our lives. I no longer sit out on the patio anymore so as not to attract the ducks I used to enjoy watching. Husband has to do Hold Mail and hopefully get it every Friday as I don't drive.

Javier was very attentive and fast handling my purpose there.Tks He handled my request with out…read moretrouble and fast.

this place sucks, the 2 young girls are the sweetest but the lady named Juanita is a bitch and…read moreshe's so clueless on what shes doing.

Friendly, caring and always ready to help. Outstanding service with a smile. Highly recommend this…read moregem of a place where you are guaranteed prompt and efficient service from Karen and her staff. No job is too big or too small. David W.

If i could give a negative i would. Always giving me problems about my packages but can go to any…read moreother location without any problems.

If I could give negative stars to this location, I would…read more they always have an attitude and are always rude. They never want to help and they have smart mouth responses. I've been to multiple locations for the past 10 years plus and I have never gotten such bad Customer Service from any other location or other employees.

Had an amazing experience at the post office. Felt like a valued customer contrary to other posted…read moreexperienced. Thank you Lady bull

Located In Miami Gardens. This post office is always super busy, so expect a wait. They are…read morehelpful in there though

Located inside a gas station, this small post office has everything any other post office has…read moreexcept for long lines and rude employees who act as if your time isn't important. This location is actually a bit farther from my house than the actual post office but I really don't mind driving there in order to not deal with the issues I stated above. The clerks are always helpful and the last time I was there the clerk actually told me a way to save money on the item I was mailing. I don't think I've ever waited more than five minutes getting helped. In all fairness, I've never gone there during the holiday season so it might be different. but the times I have been there it's always been an easy and positive experience. I also needed some stamps the last time I was there and although the choices weren't as many as you might get at a larger post office it was still fine.

I don't think any of us really like going to the Post Office. But I did have a nice experience…read morehere. The clerk was very friendly and upbeat. She also talked me out of overnighting something and sending it priority so I saved quite a bit of money. I also bought some really pretty stamps. They have such a nice variety here. I like buying the unique stamps and this location had a lot. Believe it or not, some other post offices I have been to did not have too many to choose from. They also have some nice greeting cards and attractive mailers that are out of ordinary. Parking was easy. I was in and out of here in a flash.

I agree with what others are saying. The customer service is lack luster. I filled out a change of…read moreaddress at a different USPS and was told that it would take 10 days before the mail would arrive at the new address and that I would receive a confirmation letter in the mail. 14 days later, no confirmation letter or mail change. I went back to the facility and inquired about the status. The employee told me that I had to go to the facility in the zip code where the change occurred. Odd, but OK. So, I came to this location. When I told the employee my story, they rolled their eyes and said the other employee was lazy and didn't do their job. I about pulled out their teeth to get them to find out the status of my claim. They kept telling me that I didn't give it enough time. Could you just check! I still don't have an answer. They told me there's no change of address confirmation letter. No such thing. I'll wait another week. If nothing, I guess I'll go directly to Tampa to resolve my issue.

Rude lady, treated me like I was stupid when asking questions about a shipping label, I go to USPS…read moreall the time and never been treated this horrible