Service here was fast, friendly and efficient. Coming from DC and VA Beach, this neighborly post…read moreoffice has friendly patrons and postal clerks. The facility was clean and had a large area to the right of the entrance for post office boxes. Ample parking.

Good location and great staff. The clerks at the desk are always friendly and helpful. What also…read moreamazes me at how often the parking lor is half full but with no line at the counter. It is my local post office, so it is the most convenient for me location wise. Between that and the great service, I don't go to other locations.

Convenient 24/7/365 lobby with priority flat rate boxes convenient and automated convenience…read moreanytime day or night! Machine takes Debit & Credit cards only! Well lite lobby with table and cabinets with folded up priority bulk rate boxes. Be sure to bring your own tape!

I have not received mail for the last three days, since yesterday was "Juneteenth" (for whatever) I…read moresuppose I have not had mail for two days. I have called the West Chester Ohio Post Office seven times and NOT once has anyone answered. What is the purpose of the Post Office having a phone system if it isn't going to be used? People with questions cannot' get help on the phone. It seems as though the Post Office has become ignorant, inept, incapable and incompetent. Star rating is -1 Mike L.

This post office has made me a strict UPS customer. No, that's not a typo. UPS, not USPS. The level…read moreof service here is horrific. Not a single employee has any sense of urgency about anything. Every task is performed at a snail's pace. The staff talk to you like they're your parent and you're a toddler. Mommy knows best, while you, the simple child know nothing. For a while I was able to avoid these dreadful interactions by using the self service kiosk. It has its own set of irritants but it's legions more pleasant than dealing with a postal worker. I would intentionally go when they were closed so I could interact as minimally as possible. Lately though, the kiosk is out of service more often than not and if it's operational, the package drop off chute is locked, rendering the kiosk useless for the only reason I step foot in this awful establishment. The last straw was a morning I lugged a sack of packages inside, only to find the chute locked for the second time that week! A postal worker heard my frustration and had the nerve to accost me from behind the wall like a rude, petty Wizard of Oz. I was spending several thousand dollars a month shipping with the post office, but I have found a new home in UPS where I'm treated like a valuable customer, not an annoyance.

Took 2 packages to return gift wallets, one made it to the company for credit, the other was never…read morescanned in and I can only guess the employee now has a new $80. Ridge wallet. Sent an inquiry, but since they didn't scan the package I am SOL. If you take a package there make sure they scan all of them!

Stop delaying priority mail packages by weeks and do your jobs correctly, if your package goes…read morethrough here you will lose your package for at least 4 days even on priority mail.

Management is full of people who cant keep it together. Dont work here its a revolving door of back…read moreproblems and missing paperwork. The union is useful if theyd communicate a lil better. They also wont let you quit theyll keep the paperwork sitting around till they decide to fire you.

Always excellent. Packages & letters arrive at their destination quickly! Staff is always helpful…read moreand efficient.

USPS was paid to deliver pkg. BUT instead was left at bottom of my mailbox…read more I'm house bound & use walker so I watched as a blue van stopped & stole the packages delivered to below my metal locked mailbox. I called Renee@Symmes location to ask that packages be delivered to my door. She put me on hold after telling me I was rude so I hung up.​ .delivery was noted Delivered Delivered, In/At Mailbox CINCINNATI, OH 45249 June 29, 2026 NOW DELIVERY STATES THAT THERE WASN'T DELIVERY AS IT WASN'T PAID. I CANT CHANGE DELIVERY STATUS

We live on a cul-de-sack and our mailbox was blocked by the plowed snow. Went to the branch to…read morespeak to someone about getting my mail. A sign was pointed out to me that they don't pass mail over the counter. When I asked to speak to a supervisor, was told to wait. Then after about 5 minutes was informed he was too busy. Showed a picture of the snow in front of the box which also showed my driveway. The employee said "You were able to clear your driveway. Why can't you clear in front of the mailbox?"

Nice post office. I had to ship one of my books to Canada and I had no idea of the extra steps…read moreneeded. But the lady at the counter was very gracious and patient with me. She guided me along the way. I needed a customs declaration filled out. FYI, if you're mailing anything to Canada there will be an extra form to fill. Very easy and simple to fill out.

Could this post office get any worse?! Yep, it can and it has. After years of terrible service -…read morewe had a regular carrier for a few years and he was awesome! Well, his route was changed and we now have a woman that is so lazy that she routinely skips our street and neighboring streets. Completely skips our whole street! Repeatedly. And if a package needs to be delivered that won't fit in the mailbox - well, good luck getting it delivered because she is just too lazy to get out of the van. I just don't get it! How can people like this get a job at the post office?!?! This place needs someone from higher up to get involved. This is the US POST OFFICE for goodness sakes!

I am fairly new to package delivery, and every time I go in the employees are more than happy to…read morehelp me figure out what package to use, how to package it, what shipping I should use, etc. Most of these bad reviews seem to be from long ago, and to me it seems like this business is doing a lot better than it has in the past.

I had a return to Lands End & took in the store. I had trouble getting on the website & was…read moreoffered no help. after about 8 minutes -where 3 people were helped before me, a female employee offered me the WIFI card. I thanked her & tried to gather information on the return & still had trouble but was offered no assistance. The male employee never said a word but he did chat with the female employee. I was so frustrated and put my head down on my hands on the front counter. I then asked for a chair as my back has fusions & standing is painf. The female employee gave me one but the male had no reaction. I realized that my return had to go to post office & left after 20 minutes. It was an awful experience & I will NEVER use this site again. The male employee only helped males in the line behind me . I felt ignored & have used this location for years but NEVER again!!! Ellen 513-257-9091

I had been avoiding this UPS store from past experiences (as you can see from other reviewers). But…read moreI needed to drop off a package that I thought I could leave at the post office which is nearby. I noticed from a banner out front that they have a new owner. When I went in I was pleasantly surprised! There was a cheery greeting, and as I approached the counter there were three workers ready to help! Nesa helped me and she was great. She was personable and efficient. She did everything with a smile and was so upbeat and nice! I will definitely be bringing my packages here from now on!

Friendly employees. The owner or his wife are usually at the store. The employees go out of their…read moreway to be helpful. Has a very mom and pop feel. They offer shipping services, as well as post office boxes.

The Staff at this location needs training in being polite and business-like. Not a good idea to…read moremake disparaging remarks about Customers who have been there before, and laugh about it. It's very awkward and extremely unprofessional. I will not be using this location in the future.