Always excellent. Packages & letters arrive at their destination quickly! Staff is always helpful and efficient.

USPS was paid to deliver pkg. BUT instead was left at bottom of my mailbox. I'm house bound & use walker so I watched as a blue van stopped & stole the packages delivered to below my metal locked mailbox. I called Renee@Symmes location to ask that packages be delivered to my door. She put me on hold after telling me I was rude so I hung up.​ .delivery was noted Delivered Delivered, In/At Mailbox CINCINNATI, OH 45249 June 29, 2026 NOW DELIVERY STATES THAT THERE WASN'T DELIVERY AS IT WASN'T PAID. I CANT CHANGE DELIVERY STATUS read more

The employees at this location really know how to make you feel bad for just existing and being in their presence. Make sure you only ask a question if you're okay with a condescending answer... I understand they may not like what they do, but you don't have to be rude. Being polite to them doesn't change anything. They don't care. The only redeeming quality is that they don't waste time with you, I guess. They'll take your item and you'll be out the door less than a minute after that. It's unfortunate that this is the most convenient location for me and my family, but I don't know that it would be better anywhere else. read more

I spent almost $25 to priority mail a package to Boulder, Colorado. When I used the tracking number to confirm it had arrived, I learned it had just been delivered to a post office in Miami, Florida. Great job. read more

Rudest people I've ever come into contact with. So much attitude and very little help

Literally the slowest post office. It's in a high traffic area, and twice now that I've been here, they have only had one person working. I only stopped here a second time because I was in the area and trying to combine trips. Whelp, not doing that again! The Loveland post office is way faster and they have excellent customer service, so it might be good for this location to learn from them. read more

1 star, because 0 isn't an option! This was the worst post office experience I've ever had. I needed to make a quick stop to ship something out with a prepaid label - I've never had a problem getting a free envelope, but when I came in and asked for one, I was met with an unexpected response. The clerk told me that they don't give boxes or envelopes out for free, and I'd need to purchase one. Not a problem! Let me run out to my car, I may have something I can ship in instead. I came back in with a box and put the item to ship inside. Went to ask for tape and I was ripped a new one! "If you want tape, you have to buy it! We don't give anything out for free!" *throws some packing tape at me* Quickly I started taping the label on the box and taped the top closed -- "give me that! You're using all the tape acting like it's Christmas. I was doing you a favor letting you tape the label on. That's it. That's all I meant." I handed the box over and she gave me a receipt and I left while she was still going on about how I was only supposed to tape the label on. Excuse me, if you didn't want me to use your tape, I would have purchased some or gone home to tape it myself! I'm certainly not trying to put anyone out over some tape and an envelope. Packing supplies have always been available free of charge at other post office locations so I didn't think this was a problem. I would have understood if it were incredibly busy and they were short-staffed, however I was the only customer inside and this was entirely unwarranted, unprofessional and rude. read more

I would give this location zero stars if I could! Slow, sloth like, rude employees. They also close early all the time. They are supposed to close at six but I routinely break my neck trying to get here after work only to find them closed at 5:30. It's different every day. Save your time, money, energy and sanity and go to another location! read more

Poor lack of customer service. 6/15/23. Went in at 8:50. A gentleman was at window and went to island. I was unsure if he was still working with her. I waited and she said nothing. I made eye contact and she rudely stated "Hello", with attitude. I asked if she was still working with the gentleman. She replies "How would I be working with him way over there?". I stated I just didn't know. How can a basic job not know how to greet a customer? This is the easiest part of the job! Good luck to future generations our work ethic has left the building. read more

This was my go to post office when I lived in Mason, and if I am in the area for work, I still try to use it. There is plenty of parking and outside easy to access drive up mail boxes. Inside no matter how long the line is, even at holiday times, the staff is prompt and friendly, so never much of a wait. Coincidence or not, my packages seem to reach their destination quicker when mailing from here. read more

If there were negative stars I would choose that. The sole employee is well past retirement age and doesn't seem to know how to use the computer system. She spent 35 minutes with one customer, all the while mumbling to herself out loud, reading every option on the screen, but unable to complete the requests. There are 8 people in line, and thats after some have already given up due to the ridiculous delay. Avoid this place read more

The mail carrier from this post office has skipped us 2 days in a row. They stopped yesterday and picked outgoing mail, but did not deliver the incoming mail. I have tried multiple times to contact the post office branch by phone, and they do not answer. Now I have to make a special trip up there to find out why they are not delivering the mail. I know there is mail that should have been delivered because of the daily email I receive from the post office showing what mail is supposed to come that day ... read more

You would think that all post offices are the same, but it's not quite like that. Some are slower, some are friendlier, some are physically nicer...The U.S. Post Office off of Fields Ertel Road is no exception. Let's start with the positives: the Symmes Branch Post Office is one of the newest and nicest around, it's in a great location, they have many daily pickups, they offer a self-mailing/computerized postage station inside, and unlike some in the area they are open until 7:00 p.m. during the week and 3:00 p.m. on Saturdays. The parking lot also doesn't get too cluttered and is easy to drive in although the spots can fill up quickly. In my most recent visit, the wall that wass supposed to have mailing supplies badly needed to be replenished, while the wall with stamps and collectibles was bare. Maybe the Fields Ertel Road location's biggest issue, however, is that they have only two service stations. I've been there when there was just one person working and the line was nearly out the door. At other post offices with four stations, even if only two are in use, they always can add more people if they are getting swamped. Generally the lines are long and very slow, which shouldn't be a surprise seeing that it's a post office, but it's small size is the root of at least some of the problem. I like this post office because of its location and the ease of going through the parking lot, especially for simple drop-offs. I would advise, however, not to stop at the Symmes Branch Post Office if you're in a hurry, as it will only eat up more of your time. read more

Symmes Branch Post Office - Post Offices Near Me - Cincinnati, Ohio

I actually really like this location aside from the traffic to get here. It's super clean and has a lot of options available at the self service kiosk. The staff here has always been friendly which is not the case at every postal office, as I'm sure you have experienced. I prefer this location over all other post offices in the area. read more

The employees are nice and the lines aren't long. Con - I miss the 7pm weekday closing time (it's now 6pm). read more

Really? I'm reviewing a post office? Well, why not. This post office is busy. Very busy. It is especially busy late in the day and on Saturday. The parking lot, like most post office lots, is small and fills up quickly. The nice thing about this post office is the fact that they have a self-service machine...although, this too, can have a line. Overall, the service is fairly speedy (I mean, we're talking snail mail, here) and generally pretty friendly. So, if you're in the area and need a post office, definitely stop into the Symmes Branch. read more

Slowest post office in the world, next to the Loveland branch !!! It is new, but the staff is rude and the lines are long. People continually pop their head out to look at the line but no one helps. No wonder why they are closing these places. Stood in line to buy a couple stamps ... you can only buy an entire book in the machine. read more

Generally helpful employees but they might take too much time helping people tape up their packages. Send the people to the side and make them do it themselves so you can process everyone who is ready. read more

This is one of the smaller post offices I've come across in Cincinnati. It is set up with only 2 stations for USPS workers to assist customers. As a result, having to wait a few extra minutes for service is not uncommon at this location. However, when you get to the front desk, I believe you get great customer service. I had a worker express genuine sadness my way one time when I came in with a flat-rate box that didn't have a lot of weight to it. She wished I had been able to pack it with more things. That friendliness goes a long way. read more

I I just got off the phone with an extremely helpful employee who not only was very helpful, but was extremely nice (especially for 7:30AM). Even though the lines are frequently long in this branch, everyone is always courteous, kind and friendly. read more

Great service here at this location. My only complaint is the same as what most others have said they spend to much time taping up boxes for customers and filling out forms for the customer. I understand customer service and wanting to be helpful. By doing things the way they have been they are ignoring and frustrating customers in line! read more

The worst post office I ever had to deal with. Arrogantly ignorant, rude counter staff, and an apathetic, incompetent manager. Good Customer service includes Listening to the Customer, but none of this staff does so - apparently these alleged adults lack the mental capacity to act like adults . I filed complaints about this branch, and the 'customer relations' office of the USPS (downtown) gave me only lip service, and claimed my concerns were 'addressed.' No apology offered, nor details as to what was done to correct this poor service. The counter staff have only one slow speed, regardless of how long the customer line is. This branch is the closest to me, but I will not bother with them again. read more

the customer service is terrible here. the line is always so long and they're never staffed appropriately. on the plus side: they have a self-service kiosk. read more

I spoke with a very friendly associate last Thursday, 11/21/13. Our business mailed something that was not supposed to be sent out. Larry Spence took it upon himself to find the piece of mail in the truck that completed that days mail pick up. He then brought it back to our business. Larry completed all of this within an hour and a half!! He was so friendly and he went above and beyond his duties to help us out! Thank you!!! read more

fantastic service-called the post office because i brought in a letter needed to be signed-they immediately got on it after they could not find the mail-the wonderful maillady was at my door a few minutes later- thank you ruth s read more