My husband and I recently met at this post office for a passport appointment for our baby. While I…read morehad a little difficulty locating the public entrance because the GPS took me to the distribution side once I located it, everything else was fairly easy. The inside is pretty large with very tall ceilings. There was only one person in line before us, so they were only 10 minutes late getting us in for our appointment. We didn't bring a photo of our baby, so they took one there. It is just a wooden stool with a little backdrop and an old cheap digital camera, which slightly surprised me because I could've done much better on my phone, but oh well. We paid $15 for the convenience. The man helping us did a great job and was thorough and knowledgeable and quick. We walked away, feeling confident that all the right steps were taken.

I arrived after they closed but they still have a drive-up ramp where I was able to drop off my…read morepost cards. Easy to negotiate in the Sprinter van! [Review 20489 overall - 216 in Ohio - 1469 of 2023.]

Could this post office get any worse?! Yep, it can and it has. After years of terrible service -…read morewe had a regular carrier for a few years and he was awesome! Well, his route was changed and we now have a woman that is so lazy that she routinely skips our street and neighboring streets. Completely skips our whole street! Repeatedly. And if a package needs to be delivered that won't fit in the mailbox - well, good luck getting it delivered because she is just too lazy to get out of the van. I just don't get it! How can people like this get a job at the post office?!?! This place needs someone from higher up to get involved. This is the US POST OFFICE for goodness sakes!

I am fairly new to package delivery, and every time I go in the employees are more than happy to…read morehelp me figure out what package to use, how to package it, what shipping I should use, etc. Most of these bad reviews seem to be from long ago, and to me it seems like this business is doing a lot better than it has in the past.

Every time myself or my fiancé have gone there, the person at the counter is extremely rude. We are…read moreunderstanding that it is one person helping a line of people. That is not their fault for how long it takes. However I said I am picking up a package and I have the tracking number. She said "well why would it be here?" Ma'am because we got an email saying we would have to sign for it and it was at the post office. I explained I had the tracking number and any other information needed to be as accommodating as possible but the rudeness is unacceptable. Especially when it is happening every time we go there.

Ashely saved the day for us this past winter in correcting mistakes and getting our Premium…read moreForwarding mail to us when the system had failed. She derserves the greatest of praise and we thank her sincerely. We had scheduled Premium Forwarding on line starting in mid January and also put a yellow card in our mail box at 7779 Glenover Dr to hold the mail starting Jan 9 until Premium Forwarding was to start. However the carrier continued to deliver the mail into our 7779 box until a neighbor called and said our box was running over. We had our daughter pick up our mail and send to us. I called and was fortunate to get Ashley on the phone. She understood the situation and made corrections to stop delivery to 7779 and start Premium Forwarding. She corrected the overcharges for Forwarding even when there was nothing to forward. We certainly hope she will be there next winter to assist us in obtaining this Premium Forwarding without the problems of the past.

package shipped from here took way longer than i was told or expected. usually when i ship to home…read more(NY) it takes 3-4 days. shipped a package from here and it took 3 DAYS to leave cincinnati and arrived later than i was told by the desk attendant and even the online tracking. 11pm on the day it was said to be delivered and still says 'expected today'. ridiculous. will never ship from this location again. 2 stars given cause the attendant was very nice, just disappointed with the the outcome of the service.

They need to answer their phone so they can help their local customers with current daily issues…read morethat a central phone support can't handle.

I have been having issues with this post office for years, and since they won't even help or speak…read moreto me I'm going to post my experience so all can see... My mother sometimes sends a check in the mail to help us with bills since we are disabled. This post office has been holding my mom's letters, this is the third time now. No one at the post office will even speak to me over the phone or email to get this sorted out. We don't have a car. My mother is dying and having to cancel checks, this should be illegal. If I don't do my job, I don't get paid why does this post office get to continue getting paid when they choose who to deliver mail to? I am missing notices from the city, state and federal. USPS tells us to contact the specific office but the post office ignores us. This is gotten so bad we are going to have to move just to get our mail delivered properly. Someone should be held responsible for this. One friendly mail carrier had to go search for my mom's letter and found one of them. but 2 are just missing and my mom lives less than 20 miles away, there is no excuse for this. If it doesn't stop I'll have to take drastic measures to get my mail. Fairfield post office. What the hell is wrong with you?

Convenient 24/7/365 lobby with priority flat rate boxes convenient and automated convenience…read moreanytime day or night! Machine takes Debit & Credit cards only! Well lite lobby with table and cabinets with folded up priority bulk rate boxes. Be sure to bring your own tape!

I have not received mail for the last three days, since yesterday was "Juneteenth" (for whatever) I…read moresuppose I have not had mail for two days. I have called the West Chester Ohio Post Office seven times and NOT once has anyone answered. What is the purpose of the Post Office having a phone system if it isn't going to be used? People with questions cannot' get help on the phone. It seems as though the Post Office has become ignorant, inept, incapable and incompetent. Star rating is -1 Mike L.

Always excellent. Packages & letters arrive at their destination quickly! Staff is always helpful…read moreand efficient.

USPS was paid to deliver pkg. BUT instead was left at bottom of my mailbox…read more I'm house bound & use walker so I watched as a blue van stopped & stole the packages delivered to below my metal locked mailbox. I called Renee@Symmes location to ask that packages be delivered to my door. She put me on hold after telling me I was rude so I hung up.​ .delivery was noted Delivered Delivered, In/At Mailbox CINCINNATI, OH 45249 June 29, 2026 NOW DELIVERY STATES THAT THERE WASN'T DELIVERY AS IT WASN'T PAID. I CANT CHANGE DELIVERY STATUS

Your delivery drivers always impress me with fast deliveries. Sometimes, the delivery drivers don't…read moretake the time to walk up 3 steps and leave packages on my porch. Today, my package was left by the fence. Do you hire disabled people? Maybe UPS could hire two people to make deliveries. Hire one person to drive and one person to leave the packages. Then split shifts and switch positions.

I was here on 12/3/2024 and I cannot believe that I forgot to write a review about how superb…read moreSpencer's service is! Spencer was so kind to my friend and I who were traveling from Atlanta and needed to ship a lot of things back. Spencer ensured that everything would be wrapped to absolute perfection as we had a lot of glass that we were shipping. Initially, I was nervous about this location due to the other reviews however, Spencer cured any anxiety that I had. He was very friendly, knowledgeable and helpful upon arrival and Main maintained that way throughout the entire experience. I had a lot of questions and concerns which he addressed and then went on to prove that he's of his word. He was patient as he addressed all of my concerns. Stellar customer service can be like hunting for a unicorn these days so I'm very appreciative. Fast forward to the arrival of my packages. Everything was so perfectly wrapped and packaged immaculately! No room for shaking up the contents. Absolutely nothing was damaged. Thanks sooo much Spencer! You are a gem

Ship it! This…read moreconveniently located UPS Store is my regular. There are typically UPS Store locations nearby. I can think of at least 3 that are less than 15 minutes from me, with this location being the closest. The staff at this location is always friendly and they move quick. The only time you might get hung up is by an unprepared customer. I've seen the staff always stay very patient and courteous with these more challenging customers. A bonus at this facility is that they have a self shipping kiosk for Amazon returns. I would say that 99% of my visits are for this very reason. Amazon returns are almost always free from a UPS Store. Just make sure you click the other options tab when submitting a return. In many cases, a Kohl's location will be at the top of the list. Additionally, in many cases, you'll have to pay to have it picked up from home. The self check out kiosks have made this even easier. Scan your barcode, put your item(s) in the bag provided, affix your label and drop in the box. From that point you can opt to have a receipt printed or emailed to you. Easy as that. Would I go back? Definitely. This is my go-to Amazon returns location. As long as Amazon is in business, returns will be a part of all of our daily lives.

She is racist and rude I know there's signs that's they charge for label and tape I can read yet…read morethis Mataji is here yelling for me to pay even before I sent the email like I'm broke I wasn't gonna pay for it like I'm stealing meanwhile I have business account with ups and i spend a lot of money with them. I will never come here again

I had a return to Lands End & took in the store. I had trouble getting on the website & was…read moreoffered no help. after about 8 minutes -where 3 people were helped before me, a female employee offered me the WIFI card. I thanked her & tried to gather information on the return & still had trouble but was offered no assistance. The male employee never said a word but he did chat with the female employee. I was so frustrated and put my head down on my hands on the front counter. I then asked for a chair as my back has fusions & standing is painf. The female employee gave me one but the male had no reaction. I realized that my return had to go to post office & left after 20 minutes. It was an awful experience & I will NEVER use this site again. The male employee only helped males in the line behind me . I felt ignored & have used this location for years but NEVER again!!! Ellen 513-257-9091

I had been avoiding this UPS store from past experiences (as you can see from other reviewers). But…read moreI needed to drop off a package that I thought I could leave at the post office which is nearby. I noticed from a banner out front that they have a new owner. When I went in I was pleasantly surprised! There was a cheery greeting, and as I approached the counter there were three workers ready to help! Nesa helped me and she was great. She was personable and efficient. She did everything with a smile and was so upbeat and nice! I will definitely be bringing my packages here from now on!