This post office is absolutely terrible! I wait time is always ridiculously long and the lunch…read morehours are a joke and shift around. They tend to close at 4:15 instead of 4:30 and return from their 1:30 to 2:30 lunch breaks late as well. I lived on Eustis for 4 years and would go out of my way to A different location.

I want to complain about the 45 minute wait that and say how poorly this place is being operated,…read morebut I won't. The poor lady that is running this place by herself deserves a raise and an award. How in the heck is only one person working this place?!! It's always packed... The lady is great and works hard! The management of this place needs some work.

Had a package priority mail, with tracking number, inbound from the Department of State, Passport…read moreServices. I have informed delivery and on 10/02 /25 I received an email update stating the item was out for delivery. That afternoon around 5 pm. I checked my mail box. It only had an ad from Langley FCU, and no package. I opened my phone and checked my informed delivery email which said the package was delivered at 4:01 pm., left in mailbox. Not to my address it wasn't. So I reviewed my security camera footage and saw the mail carrier coming through the neighborhood about ten minutes after 4:00 pm. I watched him place the ad flyer in my box and walk away. So if my package was delivered ten minutes before the carrier got to my address where was it delivered to? Also I noticed the carrier had air pods in both ears. God only knows what he was listening to. I checked the USPS web site and it is a rule that employees aren't allowed to wear air pods or headphones while delivering the mail. It's totally unprofessional and a safety hazard. You think the average human being with any work ethic would be on the job doing their best for the employer that hired and is paying them. That's just common respect from my perspective. Not to mention people are paying for and counting on a reliable business to carry out their mission and give them the service they deserve and expect. Not the USPS! I avoid them like the plague if at all possible. If you want your mail to be delivered use FED X, or UPS. Find alternate ways to get you business done. Apparently with all the complaints and no real effort on their part to fix anything, they don't deserve your business anymore. This particular branch is the worst I have ever dealt with. I have lived in Newport News at the same address for 33 years I never had a problem with mail except about the last ten years. I'm getting others mail, one piece recently was address to a residence with the same number but a street about two miles away. I have had mail stolen at the postal office where it was mailed. Had bills and payments go missing and never recovered. Had a check stolen from the mail and altered for $6,900.00 more than I wrote the check for, and to a different person than the check was intended. I filed stolen mail reports with the postal inspectors office and a number of complaints about missing mail, or misdelivered mail. Either the carriers can't read or just don't care. I happen to believe it's the later. How do you think they would feel if it was their mail? Is there no fear of God in the hearts of people in this country anymore? You know he is watching right?

I went to this post office last Friday. The postal workers working the counter were so helpful and…read morekind. I needed to open up a PO box. I was watching how they treated the customer's and they were very professional. Two thumbs up!

I know it's a right of passage to trash post offices on internet review sites, but honestly I've…read morehad only good experiences here. The staff is friendly and knowledgeable even at the tail end of the day.

My package was in and out of the Richmond processing center in 8 hours, but the same package has…read morebeen at the Newport News facility for more than 3 days with no update. Phone calls ring for 5 minutes before getting a busy signal. I am extremely upset that this package is taking so long to be delivered. I would not recommend this post office to anyone!!

Grafton P.O. went above and beyond for me today. I accidently put a christmas card with gift inside…read morein letter slot inside the building. I did not figure it out until about 2 hours later. I called and every available person searched to find it. It is peak holiday Season and quite busy there; yet, they "went on a mission" to find it before it was shipped out. I truly appreciate everyone's efforts today!

Absolutely LOVE that there are 3 mailboxes for a drop off box outside…read more There is a machine inside where you are able to buy postage if the associates are not working or busy. It makes it very convenient to ship a package. When I have needed to but stamps at the counter or ship a package I've had no issues. I reccomend going here for a great location. No complaints. There is also a bigger drop box if you have a bigger package to ship.

I wish I asked for the employee's name behind the counter. I'm grateful she checked my…read moreclick-n-ship label before accepting the package. I had the wrong packaging selected and I'm not sure my package would be delivered on time. Thanks for paying attention to detail. Very much appreciated.

The employees are extremely incopetent. if you need help, be prepared to wait. if you need a label…read moremade for shipping, you might wanna make your own because they're a little slow here and don't know how to create them oh small packages lmao. I see new people here all the time and each time, they never know what they're doing.

I made a quick visit to this place after my Father's Funeral because there weren't enough programs…read moreat the service. And they were so polite , helpful and respectful that it made what I was there for a whole lot easier. Thanks for being so patient with me. Also for a great price!! Thanks Ashley & crew!!!!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

I feel like I cannot recommend this business enough. I often feel packages and it's so awesome to…read morebe able to drop everything off and one spot and not worry about them. UPS, FedEx, and USPS. I recently went here to get something printed which I didn't even realize they do. I emailed and called as well. They were so nice and let me know they did get my email. With the holiday rush I didn't expect an answer via email so that was very surprising, in a great way. I got an estimate to print something out and I picked it up within an hour. It turned out awesome and they were very good at being able to give me different options and pricing to print the poster that I wanted. Come to find out they actually gave me the wrong price and they still honor the price that they gave me over the phone instead of saying oh sorry it's actually gonna cost more. They did let me know in the future it might be a few dollars more but I just truly appreciated the customer service. So definitely give this place a try awesome and super friendly.

Really want to thank manager Kera Tavares for her excellent service. On a Friday afternoon, I…read moreabsolutely had to ship some legal documents via FedEx such that they arrived half way across the country Monday morning. Kera said I'd need to pay extra for Saturday pickup from her store (due to FedEx pricing). She was nice enough to recommend I go to to the regional FedEx shipping center on Friday afternoon vs. doing business with her store, as it would save me some serious cash. She even emailed me a link to the regional store so that I wouldn't choose the wrong location on google maps (since I'm not familiar with the area). Thank you for your service, and I'll be back for my other shipping needs.

Another update: Somehow my car ended up being reported as sold even though I never sold it. Luckily…read moreit was caught before it became a bigger issue, but it's still pretty concerning. Had it not been caught, I could have been driving around with an invalid registration and not even know it until I got pulled over. I had to write a handwritten note stating that I did not sell my car in order to get it corrected. Now I find myself checking my registration from time to time just to make sure everything is still valid. That's not something anyone should have to worry about. Looking back, this just adds to the concerns I already had after my experience with the employee I mentioned in my original review. I didn't make an issue because i wanted to be done with it all but it was quite concerning.

I went yesterday and I actually had a good experience overall. The screening process they put you…read morethrough takes a bit longer to wait. But I think they save you a long wait for a clerk only to discover you are missing something you need. I think they took care of me in a half hour.