I'm really starting to believe that the employees working at this post office are stealing…read morepackages! My packages will say delivered but really wasn't delivered or it's delivered to this unknown PO BOX!

Cleanliness, efficiency, customer service quality. Building is not cared for. Every time I come to…read morethe location, there is a line with ONE single working employee and it seems like they are moving in slow motion. It's stuffy, it's not clean and it's not cared for building wise. I went to mail a package today and they have roaches. I don't like that people are sending packages and standing in line with roaches. Have some pride

When I Go To The Post Office I Ask For Help…read more Also They Help Me With The Mail Stickers The Service Requested Is Fully Wonderful From Alexander Turla Loyal Customers Long Beach California Area Wow Too

I'd like to bring attention to an employee at the USPS office on Atlantic by San Antonio who truly…read moreexemplified professionalism, compassion, and outstanding customer service. On 05/18/2026 around 2:30 p.m., a young man (unfortunately I did not catch his name) helped me submit and mail my passport renewal paperwork. I was already feeling extremely overwhelmed due to personal circumstances, and he remained calm, patient, reassuring, and professional throughout the entire interaction. Unfortunately, the employee next to him, a woman with colored braids and eyeglasses, was dismissive and rude toward me. Despite the young man already informing me he could assist me, she repeatedly tried to discourage me from mailing my paperwork there and told me I should go to another USPS location instead. Her approach added unnecessary stress during an already difficult moment. What stood out to me most, however, was how quickly the young man stepped in after overhearing the interaction. He immediately reassured me and took the initiative to help without hesitation. As someone who works in customer service myself, I know how much one employee can impact a customer's entire experience. One person can make someone feel unwelcome, while another can completely restore their faith in humanity. This employee deserves recognition for the way he treated me with kindness, professionalism, and respect. Employees like him are the reason customers continue returning and trusting USPS services.

There are USPS locations closer to home, but I had errands to run which required being around this…read morearea. With the help of Yelp, I discovered this USPS location which was convenient given I had to be around here anyway. I was a little deterred because of the reviews, but thought, eh. I'm already nearby. I usually use the kiosk, and of course it's out of order. I was then forced to get in line. Three people ahead of me, so I prepped to be here for a long minute. And I knew I was wrong about that dreaded wait as soon as I saw there were three workers at the windows. The locations close to home rarely have two workers at the window, but three? I don't remember the last time I've seen that. Needless to say, I was outta there sooner than I anticipated. And the lady who helped me was friendly and matched that service with a smile. I tracked the packages and they were delivered on the day and within the time frame as promised. So it was a great first run. Now on my radar.

It's seems to always be busy and don't let get you started when November comes around…read moreIt's always usually super super slow and usually it's max 2 people working but there days it's just one I'm thankful for the most part I now print my own labels but if I need help I know I'm gonna wait a good while Its close Saturdays now so that means having to go to another location Parking lot is tricky it's one way in on one street and you exit another way on a very busy street which is not ideal But yeah you can tell this place is old and needs a lot of love too I mean it's a typical post office I suppose you just go in and stand and wait your turn not much you can do!

Was trying to use the kiosk and as it was printing my qr scans I got a blue screen saying it was…read moreupdating, I went to the counter for help and to actually pay for the items I was shipping not with QR code scans and the clerk number 9 based on receipts the lady with the braids was super rude and like oh if you're scanning you can't use this line it's for paying guests. First excuse you, and second I was paying for the other items I was shipping and 3rd I need prints of my prepaid labels since your machine decided to update now of all moments. The staff just seems miserable here and bothered if you actually need human help it seems

I've watched my post office change over the years for better and for worse…read more They closed the mail pick-up line that used to be near the front entrance/P.O. Boxes and moved the services to the main line to the right. Pens for packages usually have to be asked for here since they're a hot commodity. Recently, my building had a mailbox key access issue and the post office took a month to repair/replace it. This caused residents to have to come in for mail pick-up, which got a bit messy. At one point, my blind mother went in to pick up her mail and someone released the entire building's mail to her. Thankfully she asked my SO for help sorting it which sent flags up to him to immediately return everything that wasn't hers. He explained the situation and the post office has seemingly taken things more seriously. The clerks? (not sure of the proper verbiage here) seem overworked and exhausted. I wish people were nicer to them despite their frustrations. It's better to stop in instead of calling for things, or set up a USPS account online where you can manage some things.

It's small post office only one person was there saturday. Then parcel drop slot was stuck. So I…read morehad to go to counter to drop off the package. I had a prepaid label. This was my first time here and needed to send a package that Saturday,.

Both of the women working here are extremely rude, unwelcoming, and displays a complete lack of…read morebasic customer service. While I was there, a young gentleman came in and simply asked about a machine that wasn't working. Instead of politely assisting him, the younger clerk with her horrible attitude shooed him away like he was a dog. When it was my turn, I approached the counter and explained that I needed to mail a couple of certified letters. Rather than greeting me or asking how she could assist, the younger clerk shoved the letters back toward me in a way that felt unnecessarily disrespectful and dismissive telling me I needed to go fill out the certified slips. The entire atmosphere in this location is ALWAYS negative and uncomfortable. No smiles, no greetings, no basic courtesy, just horrible attitudes. I genuinely try to avoid coming here because almost every time I visit, I witness customers being spoken to disrespectfully. People should not walk into a business or public service location and feel like they are bothering the employees simply by asking for assistance. Management seriously needs to address the customer service and professionalism at this location. Based on my repeated experiences here, something needs to change.

I've been in and out of the post office because I sell items online, there was an error in one of…read moremy shipping labels which made it difficult to track and the only way to get paid is if it's scanned delivered at the buyers door. I've been to multiple USPS stores and finally Alvin, here at the Wilmington location kept it real, honest and helped me far more than I could have asked for. I know my package will get there, I will get paid and it was all because Alvin looked up the tracking number and did some digging. He didn't just look at the screen on my phone and tell me what could happen, instead he did something about it to show me what has happened. I understand lines get long sometimes and it feels overwhelming, but taking those extra moments to help a person out really makes a difference. I hope that when I go in I always have Alvin, he's amazing! Thanks Alvin!!

Rude ass lady. Dropped off packages banged on my door and I walked out she asked me as I'm picking…read moreup the packages if we have anything for her to take I say yes my dads grabbing them MIND YOU SHE JUST DROPPED OFF LIKE 20packages in front of my door and she stood there for 1 second and took off after I said my dad was grabbing the packages to take. You need better people walking the streets dropping off the packages. I don't feel valued as a resident in Wilmington with someone so careless in charge of our mail.

They are always so helpful. Did you know they offer AAA discount? And AARP!!! Look for the signs…read moreon the door! We took a bunch of stuff to return to Amazon. No labels or packaging from us needed. They packed and labeled each item for us! Super simple. Thanks UPS!

I have to tell you that Jeremy has got to be one of your best workers! He's professional he's kind…read morehe's fast but what he does one of the best and I have been in business for 40 years! I would hire him in a New York second he's definitely management material and the other young lady Maria is always very helpful as well. Just wanted to share that with corporate because you have some good workers there that could train new employees because their customer service is outstanding.

Update: There are…read moreonly a few things that per etiquette, need to be sent out via physical postal mail. Wedding invitations and Thank you cards are two of them. My daughter and son-in-law had spent their free time after their wedding, writing personalized thank you notes. We promised them we would mail them out of Long Beach (since everything related to their wedding had happened here), to get their hand-stamped postmark. It's just not that busy here, and when we came around 1 pm, the inside was empty. My wife realized that it was lunch break, so we came back at 2. We were able to buy the new pinback buttons forever stamps and adhese them to the preaddressed envelopes. The postal employee was extremely helpful, taking care of the hand stamping. These will go out tonight, being delivered all over the U.S., hopefully this week. Really glad this post office is nearby.

The best experience I've ever had at a post office. There was no line, the woman at the desk was…read moreabsolutely lovely. Couldn't have been nicer or more competent at her job. The most enthusiastic post office worker I've had the pleasure of encountering.

This location is not helpful at all. Keep getting the run-around. First off, I haven't received…read moremail in over 2 weeks. I sent an email inquiry on 4/6/23. In the response I was told "issue resolved" I will get my mail the following day. My regular mail carrier was out. Ok, 2-3 days pass, still no mail. I emailed back stating "Issue NOT resolved" a Bryanna then responds; "the carrier was having access issues to the building." I responded back; There are no access issues. No doors to open, just walk right up to mail slots. The person left sale papers with no problem , but not my mail. She then calls leaving me a message saying "the lock to mail box is broken and waiting to be fixed. Call her to arrange pick-up of my mail." Every time I call the phone just rings and rings then go busy. I've tried several times a day for days, still the same thing. I have yet to get my mail, I have yet to speak to anyone and my mail contain bills. No word was left by carrier about mail box problem. No word on how long it will before they fix the problem, no NOTHING!!! If I wouldn't have reached out, I still wouldn't know what was going on with my mail. I'm now in my 3rd week of trying to get my mail. VERY POOR SERVICE!!!!!

I found my package had been shipped to the wrong address (sending location had put the wrong…read moreaddress, probably because mine doesn't show up in the system), and I was so upset since I wasn't able to go home for Christmas and this was my one thing to remind me of my mom. I should've gotten her name, but the lady who answered not only got the carrier to retrieve the package from the wrong location, but also made sure my carrier got the package and delivered it to me. I can't thank my carrier and this angel lady enough. It would've been an extremely depressing Christmas not having anything under my tiny tree, especially from my mom, who is getting older, and who puts so much thought and love into her gifts.

Needed to mail out a package to get delivered by the end of the week, and USPS is still the most…read morecost efficient way to do it. It's a large space inside, with many P.O. boxes. Mayra was patient and accurate with our request. We even had time to buy the newest Lunar New Year First Class stamps (20 for $15.60).

Tucked away from the main street, easy to miss if you're not looking for it…read more Lennon is great if you're coming for a package pickup. He's very easy to talk to and knows what he's doing. Just make sure you have your ID and whatever else you need. Lennon's got you.