(Just found this review in drafts & had to post. Clearly I put a LOT effort into it so seems unjust…read moreto not share lol) I just had the WEIRDEST EXPERIENCE EVER at the post office... My building is being tented/fumigated, so I called USPS customer service to give them a heads-up since I was unexpectedly receiving packages that were supposed to come early next week. The lady I spoke with was lovely and super helpful -- she suggested I place a mail hold and pick up my packages on Monday (this was Thursday). I agreed. Later that day, I realized one of the deliveries was a food item that would definitely spoil if it sat on a mail truck all weekend in the Florida sun. I decided to pop into the post office and was thrilled to see barely anyone there (a miracle!). As soon as it was my turn, the woman behind the counter yelled "Next!" without even looking up from her phone where she was actively texting. I approached and explained the situation, saying I'd like to pick up my mail. After looking up my address, she flatly said that if I picked up my mail now, it would cancel the mail hold and regular delivery could restart. I reminded her that my entire building was literally tented and they could not deliver -- I would simply return Monday for the rest. She seemed annoyed and repeated herself. I calmly said I understood, but would just like to pick up whatever was already being held. She exasperatedly turned around and disappeared into the back. After what felt like forever in that FREEZING lobby, she finally returned and told me to "speak with them at the end." I walked down to the other end of the counter and encountered my mailman (who up until that moment, I thought I had a great relationship with!) and another man I assume was the manager (have seen him there before, never in uniform). I said hello. They looked at me and literally said: "Well, what?" Ummm, what?! If you need me to repeat the situation, I will -- but "Well, what?" is highly unprofessional. I again began explaining why I was there. Somehow it turned into them chastising me for not emptying my mailbox often enough. HUH?! I seriously felt like a 13-year-old in the principal's office. While I didn't feel the need to explain a DAMN thing, I started to say (as the mailman very well knows) that my 1920s mailbox isn't exactly built for 2025 levels of mail -- especially during elections when the political junk mail is insane. Before I could even finish, the guy cut me off, saying he "wasn't gonna get into it." He told me if my mailbox is full, then the mailman should stop delivering my mail entirely and bring everything back to the post office -- that it's "not my choice" and "I don't make the rules" -- then turned around and walked away. Seriously, WTF is this man talking about and why is he so butt-hurt about my mailbox? Anyway, that was NOT even what I was there for. It was so bizarre, so rude, and so totally unhelpful. I was left standing there with the mailman, who by now was suddenly acting like the friendly guy I recognized. But at that point, I was DONE. I told him I'd be back tomorrow. Then -- get this -- he suddenly says, "Wait, I actually do have packages for you in my truck! Let me go get them!" WAIT, WHAT?! You had my packages this whole time and let that entire weird exchange happen without saying a word? I was flabbergasted. I just looked at him and said this whole situation felt like the Twilight Zone. I told him, please get ALL my mail off the truck, put it aside, and I'll be back tomorrow. GOOD DAY, SIR. Sheesh... Wish me luck. UPDATE: Returned today & there was still no mail of mine to pick up. The only redeeming factor, the wonderful & super helpful clerk, Mayzara, who was not only incredibly pleasant but went the extra mile of actually calling the mailman on her mobile to ask where my mail was. He didn't answer but it doesn't change the fact that she seems to be the ONLY person here who actually cares about customers. THANK YOU, Mayzara! That star is for you & only you :)

Very understaffed. One person who took their time, walking back slowly behind closed doors to do…read morethings. Barely any parking. This isn't good for an quick stop. Long line and no perdónele. The post offices in Kendall are much more efficient.

Terrible customer service lady who works there has no idea how to treat people. Patronized me and…read moregave me bad instructions and then got mad at me when I followed her incorrect instruction. So rude.

This is a relatively small, somewhat basic US Post Office, located on Miracle Mile about a block…read morefrom Douglas. Aside from the manned counter where one can mail packages, buy stamps and obtain other standard USPS services, this location also has a section with several rows of PO boxes and a slot to drop off postage paid envelopes and small packages that's normally open 24 hours, though it's currently locked when the service counter isn't manned due to Covid. The biggest plus about this particular USPS location is the operating hours of the full-service counter, as it's staffed later than most and has some very attractive Saturday hours...It's open until 6pm through the week AND from 10am to 6pm on Saturdays. The parking situation isn't the best, as your only options are the "Park by Phone" spots along the streets or the paid parking in the garage above this post office. The 2 or 3 spots directly in front of this place are often marked valet only. That said, if already conducting business in this general area, this post office is a good alternative to the much larger (and usually busy & slow) main Coral Gables post office a few blocks away.

I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

You will wait for hours. Self service machine never works. Advice: Dont come here poorly managed.read more

The service is always friendly and professional. They always offer the best solutions for your…read moreparticular shipping needs, and they always do their best to assist if there are ever any issues with your mail. I highly recommend this post office. Thanks again Seb

I've had a PO Box in USPS Coconut Grove for more than 20 years, I had it set up to renew…read moreautomatically every 6 months, October 31, it was due to renew but instead, they closed it for non payment without bothering to check that there is a credit card on file. I've been trying to call them at 305-529-6700 so far I've called more than a dozen times and after ringing for 1 minute, it disconnects the calls. It's a disgrace to see the decline in the service at this location, I guess it reflects the USPS service nationwide.

Yes, this post office is located inside of a Chevron gas station. I was hesitant to come the first…read moretime myself, but after two visits and reliably delivered packages, I think it's safe to say this USPS is legit. I probably wouldn't come here if you have a lot of questions or need a ton of assistance, but for quickly dropping off mail and standard packages, you should be good to go. There is only one person working there, but I've never encountered a line. You can also grab a bite, gas, lottery ticket... whatever you may need, really. I see that as a win all around!

Whenever possible, I try to use my USPS app to ship and track items without having to wait a line…read morehere. I recently had like five or six packages piling up in my car and so I decided to make a stop here to make sure these packages made it to their destination. The line moves quick and fortunately has the Certified mail strips on the counter for easy accessibility. Don't make the mistake of thinking they will tape your box shut, I ended up having to buy a roll at a steep price just so I wouldn't waste more time in finding tape in my car or having to come back with it sealed. When you don't have to overnight a shipment, this is the best priced postage option. There's nothing like properly securing your package and sending it ok it's journey than from a authorized post office location.

Corey is the man. Wanted to help a family member with a last-minute errand. And found myself at…read morethis United States Postal Service branch office. Now sure, there was a line because it was Saturday and it was almost 2 PM in the afternoon. But that didn't stop Corey from delivering excellent customer service and treating everyone before me I can All-Star instead of simply herding people through like cattle. His personal ability and demeanor went very far because the last thing you want to feel the sense of rush when mailing things to either their loved ones are for business purposes I was walk-through through the various options and presented different choices, which ultimately led me saving money, which I did not expect I had a great time here and multiple members of my family. Also have a great time all things considered when visiting this location I would advise it.

I've been to many USPS around Miami and this one had the best clerks, who were so welcoming and…read morehelpful with the shipping process! I send out small packages regularly and this place is my favorite!

The post office can get a bad rap. Sometimes deservingly so and sometimes not. This particular post…read moreoffice I don't have huge beef with. It's merely "a-ok." I sure do love sending (and receiving!) snail mail and live between this post office and the one downtown. Depending on where else my errands take me throughout the day, I often find myself here. There's a parking lot which I've never had trouble finding a spot in. It can be a little hard to get to depending on which way you're coming from, but all in all, it's not too bad. The line can be long but usually moves pretty fast. It's true the staff doesn't go out of their way to please, but I've always gotten the help that I've needed. I hear the kind of stuff they have to put up with while I wait in line and to be honest, I wouldn't be all that happy if I were them either!

Says its open till 5. One person standing at the door at 4:20 yelling at people that it's closed…read morebecause she will be the only person there. Ive been before and its fine. But come on...this was just too much. Nobody should be YELLED AT because they arrive for a service DURING service hours.

Poor customer service. I have been three times and unfortunately, they are not very helpful and…read morefriendly.

The hours of operation are until 8pm, if you see the picture attached it's not 8pm and everything…read moreis closed. Employees left, there were 7 customers confused as to what to do with their packages

It's supposed to be open from 9am to 5 pm…read more I got there at 917 am - waited until 9:34 am -- still closed

Monday at 11:30 and they announce they can't do anything that requires shipping out unless you…read morealready have a label because their systems are down. I understand the stress this could cause but the other reviews on the rudeness of staff are unfortunately accurate. Also the location is a labyrinth and is difficult to find, follow the signs and ask for help along the way.

I've been coming here for years since 2013 on and off and the customer service has been excellent…read moreand helpful. It's always been quick for me. There can be a lot of people but then that's on you-- to know when rush hour is

All USPS are a joke. Destroyed my wedding invitation by stamping "needs additional postage" forcing…read moreme to redo and send deliver them all by hand when we turned them in to a worker directly that told us how many stamps to use. All USPS are the same horrible service, may god be with you if you need to send anything with them. But we all know that at this point. My mistake for using them