The staff was very helpful in answering a variety of questions regarding mail key replacements and…read morerekeying. In addition, despite the long line, the staff work diligently to process each customer without sacrificing care.

Fantastic customer service. Worked very hard to find a package that the company I ordered from…read moremislabeled. Worked with me with the utmost professionalism and courtesy until it was found. Great work!!

Went here for a passport. They're such sweethearts. No public restroom, though. You might be…read moresitting around for 2-3 hours if you're a walk in. But they are so nice and personable. Was more pleasant than I was expecting!

One day a week for 1 hour they do passports. Appointments booked out months in advance. What a joke.read more

The gentleman who assisted me had the patience of a saint. He was very kind and polite.read more

Darnell was by himself but was very personable and was working as efficiently as possible. There…read morewas a customer struggling with an issue and by all appearances he was doing his utmost to assist them. He was remaining calm and sympathetic to their needs. Thank you for the great customer service.

The folks that work the counter are great, no issues with the people in the back either. This one…read morestar review is about the "next level of support", the so called "Customer Services" people, including the supervisor. Useless is the nicest word I can come up with.

I just wrote a review on the DMV so might as well write another one for another inefficient…read moregovernment institution, the post office. My mother warned me Summerville post office is very slow and I was coming from North Charleston so I figured to stop in at Goose Creek to send my letter as it would surely be faster. Now the facility is located in a safe part of town and it's easy to enter and exit from the main road. Walking in I was going to weigh my mail but the machine was broken so I had to get in line. They had exactly one person for 4 booths. I overheard the lady in front of me saying they never have more than one person working here. Just like the DMV do we have a shortage of workers or something? I was about 15th in line and it was brutally slow. I saw a woman who was over 9 months pregnant who looked like she was going to pass out, but she had strength. Being bored, I struck up a conversation with another woman and she said she never used the weight machine b/c her mail always comes back with wrong postage. So, yet another issue among the compounding issues. I finally got to the counter and I will say the gentleman that served me was a modern day saint. He was unfazed by his predicament and I struck up a quick conversation while he got my letter ready to send. He said the only coworker he had retired and they're training a replacement. He emphasized one replacement, not many. That said he was the best post office worker I've ever met and my mom used to deliver mail! Overall, another example of the inefficiencies of government run institutions. But my concerns are nothing new, yet decades old complaints that never get fixed. I just don't get it. That said while my experience was horrible at least I was served by the nicest post office or perhaps person in general I've ever met. My advice is utilize another office if you can if not, pray the replacement has been trained and is helping.

Stopped in today to pick up some Post Card stamps, The two employees were very receptive and…read morehelpful in this matter. lobby and main room looked very clean and well kept. Last time I use this post office in this town was over 40 years ago and it was on the other side of the street and much smaller. Good location and very efficient, Keep up the great work.

Just got a fax line when I called number posted on this site. Could not reach a human answering…read morephone.

Terrible terrible service. I mailed two packages on a Thursday with a delivery date of Monday. But…read morethey did not even leave the Charleston Processing Facility until Tuesday morning. What a disaster. This facility is truly dysfunctional.

Sri Rangaswamy sridhar.rangaswamy at 7:40 AM 2 minutes ago…read moreForgot to mention during October 2nd packing also -she is amazing People like Mrs. Cindy makes a true difference. She is highly efficent, truthful, honet, genuine. Rare to find people lhelpiing .. prepared to post anywhere in the entire world or earth planet if there si a manager i can talk today i can explain all her good, action deeds will speak more than words God is watching - truth will always win...Nice, excellent person-she can understand Asian Indian thick accent in one go - real good peorson - others worth mentioning is Jamie - they both excel in the POst office - real well experienced. People like Cindy are true great asset in the entire world

14 people in line and 1 worker at the counter, been here a few times yet the service gets worse and…read moreworse and the wait times longer and longer.

Worst post office I've ever dealt with. They scan packages as delivered and don't deliver them and…read morewhen you go up to the post office to see what is going on you are met with terrible attitudes and argumentative employees and managers. Unfortunately I have no option but to use this post office. Managers and employees need to be fired and replaced with people that actually want to be there.

This post office was pretty much the standard post office. There was only one employee assisting…read morecustomers with mailing parcels ect. There was a short line which moved fairly quickly with the exception of one customer that had 50 questions. They had a nice selection of stamps and parking out front.

The staff is friendly. However, every time I come here the wait is at least 10 minutes.read more

5 Stars to this Post Office. Last Friday we wanted to ship a 1 pound package to NC so since prices…read moreon everything are skyrocketing we decided to compare prices and I called Fedex and told them about my package giving them the originating zip code and the destination as well. The least expensive was 14 dollars for delivery by Thursday about 5 days total. Went to this Post Office and the lady behind the counter did pretty much the same thing and it came out to 9.10 for delivery by Tuesday. No questions asked we paid the 9.10 and it was delivered on Monday! Cheaper and faster. Plenty of parking The only negative is that the lobby is small and cramped

Filthy inside. Poorly maintained. Ceiling tiles missing exposing customers to fiberglass…read moreinsulation. Poor customer service. Very lazy attitude portrayed by employees. Just because they work for the government does not mean they should shirk their responsibilities. Long lines like the DMV. Quite embarrassing, really.

RHONDA is the most MISERABLE, unprofessional, rude, confrontational, unhelpful, and outright mean…read moreperson I have ever met that is in a customer service position in my life. I know I'm not alone. Almost every review is the same. I got up to her desk & was rudely told to go fill out a form. There were no pens anywhere so I asked for a pen and she glared at me and ignored me. A nice woman in line let me borrow her pen after noticing how crazy Rhonda was being. Once I made it up to her desk again, I was berated for ASKING FOR A PEN.....Rhonda gave me an attitude during every single step of my transaction, asked me to stop "yelling" when I was very calmly asking her to stop harassing ME and mail my package. She is a hateful human being. I do not have faith my package will make it to the destination. I've made 2 complaints via USPS today. I encourage everyone else to do it as well. I watched as she was extremely rude to 4-5 people before me. I don't care how hard it is to find workers, this woman deserves to be fired.

Jennifer was awesome and the whole team was super efficient. So close to the holidays and only a…read morefew minute wait. Best experience yet with the Post Office!