How do you expect a returning patient to schedule a follow-up appointment is your receptionist…read moreignores their calls. Cynthia purposely did not answer or take my calls for multiple days. I know bc I called off from a different number and she picked right on up literally after I called from my original number. I asked her why she was not picking up my phone calls multiple times, only for her to be rude and blow off the questions everytime. Been in pain and calling since Tuesday asking about about a prescription refill only for her to stop answering the phone. I was not being difficult, I asked a simple question. Now I have to start this process all over again with a new Dr. SAVE YOURSELF TIME AND DO NOT GO TO THIS RUN DOWN MEDICAL OFFICE!

They don't stop calling after I told them I'm not fredy! I feel Harassed. The lady is asking…read morepersonal questions about health insurance that I didn't inquire about!! I'm going to get my lawyer involved if y'all keep calling me!!!

So I agree with the reviews on here that Dr. Horsefield is knowledgeable. I don't think that can be…read moreargued. What I don't appreciate is when medical practitioners get offended when you ask questions, or challenge theories when it comes to your own health. It is my body and my life, I think every patient should ask questions and challenge conventional theories. I have a thyroid issue. I am trying to find ways to heal it. I have been seeing Dr. Horsefield for maybe 5 years now, and have noticed passive aggressiveness before... but what I recently experienced is clearly unacceptable. I saw him for my regular annual appointment 3 months ago. My TSH levels were too high, so I got on some thyroid supplements and we retested about 6 weeks later. The results came in and the TSH levels were too low. I have since readjusted my medication and sent him an email politely asking if he could order the bloodwork to retest my levels so I can ensure i am now healthy and found the right balance. His response was callous. I have attached a photo with the passive aggressive response, where he makes it clear that he wont put the test in the system because he doesn't get paid for "answering emails, ordering tests, reviewing tests, communicating test results and maintenance of records" ..... REALLY? Aren't those tasks associated with being a doctor? I would be happy to pay him, for me it isn't about the money at all. In addition, clearly SOMEONE is getting paid when I order these lab tests because I'm charged thousands of dollars for them. All I need though is the bloodwork.... and he doesn't have availability for 2 months!?! I'm extremely disappointed that someone in the healthcare field is so much more concerned about their wallet than their patients health. Also if he wanted to charge me a processing fee that is fine, but his solution is clearly not in my best interest to wait 2 months and potentially do irreversible damage to my body.

I had an appointment for annual physical examination with Dr. Horsfield. I waited in the…read moreexamination room almost an hour. No one came in to check on me. I was frustrated and left. His assistant had the audacity to ask me if I wanted to rescheduled.

Terrible service over the phone. The girl who answered just said hello, no thank you for calling…read moreMidtown family medicine, just rude attitude overall. I called to make my husband who is a lineman oit of pocket at work an appointment and she wouldn't let me do that...she said my husband needs to call. No thanks. Here is a tip, if you are unhappy at your job, go find something that makes you happy. RUDE!

I have been coming here for more than 10 years. I can only say thank you for being there for us…read more your wonderful staff to the amazing Dr.Maldonado how knows his stuff. Thank you so much

Should be zero stars went today and $306 demanded when l have tie insurances and mine told me not…read moreto sign not to pay. They made me wait to increase my parking fee to degrade me more to prove they were right! They were not unable make take health follow up in clinic and on hold 20 minutes when l got home! A joke and l owe 25000 to self pay critical nerve surgery next week out of state and may have to cancel it and pay 1500 as so upset. A disgrace!!

Great staff and very friendly/ up to date and helpful to the environment and the ladies that walk…read morein for appointments

I have been going to Dr. Kelly O'Brien for about 4 years…read more She is an amazing doctor and I highly recommend her. She begins the visit by listening and answering questions. She never hurries me or makes me feel like she doesn't want to see me. I like the fact that all tests are run in the building, so there is no running all over town for blood work, X Rays and such. Dr. O'Brien is also very positive. She accentuates the good things that I have done to improve my health. This makes me want to try even harder. She is very thorough and very knowledgeable. I am so glad that a friend recommended her to me. She no longer takes new medicare patients. Another huge plus for me is that she is always on time. I have never had to wait more than 5 minutes after my appointment time. The only negative aspect is that you have to pay for parking. This makes me feel like the Group is money hunger. Medical bills are high enough, without having to pay to park.

As they say, it takes one to know one. Since starting medical school in 1981, I have encountered…read morethe spectrum of physicians. Dr. Kelly O'Brien is the quintessential physician's physician.