I've been a loyal customer here for years. I've purchased three bikes from this location and have…read moretrusted them with every single maintenance and service. I used to recommend this place to everyone I know. Unfortunately, after my last visit, that's over. While I was there, one of the employees -- I didn't catch his name, but he has a Harley logo with wings tattooed on his hand and a tattoo on the side of his head -- made extremely inappropriate and racially offensive comments right in front of me. I was stunned. If an employee feels comfortable saying something like that in front of a customer, I can only imagine what's being said when customers aren't around. That's not just unprofessional -- it's unacceptable. I've spent thousands of dollars here over the years, but after this, I can't continue supporting a business that allows this kind of behavior to happen on the floor. I truly hope management takes this seriously and addresses it immediately, because situations like this damage customer trust and the store's reputation.

Best Harley Dealership in the State by far. Best people, best prices, best service people, best…read moreparts people and best sales people . The entire staff and buying experience was incredible and is now my favorite dealership. I've been riding and buying Harley's for almost 60 years and have never been treated better. If you're looking to purchase a Harley I would definitely suggest going here!

My wife and I were on a 1890 miles ride returning from California to Tulsa, OK when we had problems…read morewith my Ultra Classic. We rolled into Harley Davidson of Salt Lake City around 9:30 am. Devon was such a God send. After a brief conversation he pin pointed the possible problem and Will the mechanic took it from there. We had to replace both wiring harnesses on the handle bars-they were mangled pretty bad from a previous handlebar switch out. They treated us like family, as travelers they put us at the front of the line and got us set up in their upstairs cushy waiting room upstairs. While we waited the parts manager Greg gave us an awesome tip on where to ride as we headed toward Aspen. Guardman pass was all he said it would be and more. Thank you. Will got us fixed up and on our way, confident that the job was done right this time and we got home to Tulsa without any more issues. He went above and beyond! A huge thank you to the whole team at Salt Lake City Harley- especially Devon, Will and Greg. Oh and Todd who checked in on us from time to time to make sure we were good. Christopher and Kathy Tulsa, OK

What are your insights on elevating the quality of customer experiences in a post-pandemic world?…read moreI'd love to share my perspective. As a loyal customer, I believe that feeling valued and empowered is essential. Even if it means paying a bit more, I'm willing to invest in a relationship built on trust. I also believe in giving businesses the opportunity to make things right when mistakes are made, and I appreciate it when they take ownership of their errors and make amends. Recently, I had an experience with Intermountain Harley Davidson that left me feeling disappointed. Last September, I purchased a Softail, and while I was excited about the bike, I noticed some issues that needed to be addressed. There were five spirit bells and some accessories still on the bike, and the clutch was a bit difficult to shift into neutral. I removed the accessories and bells, and Harley adjusted the clutch. I thought that was the end of the issue, but unfortunately, it was only the beginning. This spring, when I took my bike in for servicing, I was shocked to discover that the oil was dirty, the plugs were black, the brake pads were worn down, and the tires were nearly bald. I took the plugs to Intermountain Harley Davidson and spoke with Blake, the salesperson who had sold me the bike. He acknowledged my concerns and confirmed that the bike had not been properly serviced before the sale. He even went so far as to say that I had been 'screwed over.' He promised to make things right, but unfortunately, he didn't follow through. After being ghosted for a week, I finally got in touch with him, and he offered to give me a free oil change. However, I declined, as I didn't feel that it was enough to restore my trust. As a loyal customer, I had expected more from Intermountain Harley Davidson. I've been doing business with them for 16 years, and I've purchased four bikes from them. My daughters have also purchased bikes from them, and we've always taken our bikes to them for servicing. Unfortunately, this experience has left a sour taste in my mouth. My message to others is to be aware of the importance of trust and transparency in business relationships. If you're considering purchasing a bike from Intermountain Harley Davidson, make sure to ask for proof of service. Don't be afraid to speak up if something doesn't feel right, and always get promises in writing. Remember, trust is a two-way street, and it's essential to prioritize it in any business relationship. As I move forward, I'll be taking my business elsewhere, and I hope that Intermountain Harley Davidson will take my experience as an opportunity to reflect on the importance of building trust with their customers.

I just had a great experience buying a bike here. James ( sales) was great to work with and walked…read moreme through the different bikes. I worked with Dan( GSM) to finalize my deal and John( parts) helped me out with add ons for the bike I purchased. Great group of people.

Great dealership. Dan, the manager (Chris has moved on) always gives a great deal to all of his…read morecustomers. Everything is transparent and you know exactly what you are paying for. Friendly staff and good selection of bikes, parts and apparel. Highly recommend.

Brought in a CRF250 that wasn't shifting well, the boys in service fixed my problem in 2 hours and…read morewhen I told them I couldn't pick it up because of weather they told me it was no problem and to come get it whenever I'm ready. Maddox and Rudy are top notch

Every time I go for work on my bike they get it done in a super timely manner, they are super nice,…read moreand they have reasonable prices. I am a girl and some places have been kinda weird about that fact. I have never felt any less valued by these people. They also always chat with me and I really appreciate the ideal chatter. 10/10 highly recommend ^~^

I used to have a Harley aftermarket shop in Boise Idaho in the early 80's. this reminded me of…read morethose days...old skool... Love it. Rick was super nice and very accommodating. I will be back.

Great place! Rick has the parts you need...and if not, he can get them. Now my one source for…read moreHarley parts.

Super helpful and informative workers! They helped me out a ton as I am a new rider. I will be…read morecoming back!

I dropped in on June 3, 2026... I've been riding for years and wanted a new bike but wanted to look…read morearound and I had questions... I walked around the store no less than three times I'd say 3 1/2 times... and in that time not one single person asked me if I needed help. They did ask my guy friend who was just kind of meandering around by himself. And when it came to his bike, he wanted to see if they would take a look at it. They wanted to charge him $170 just to look at it.. So I drove down to Monarch Honda in Orem.... dropped off his bike that was not working and I rode home on my brand new CBR 1000 RR. Everyone said hi everyone talk to me and they even saying happy birthday and bought me cupcakes. If customer service matters to you then go to Monarch Honda

Brought my Super Glide in to have cam chain tensioners and leaking valve seals replaced. Grims…read moregave me a good price and good service. They care about what they do and they did the job right. Sometimes it is a little hard to reach them, or this would have been a five star review. I recommend them!

From the owner: Utah's Largest Motorcycle Salvage Yard. 17,000 sq. ft. of used and new parts. Full service shop for…read moreHarley Davidson's, Custom Fabrication, Ground Up builds, and we are a dealer for every powersports aftermarket company on the planet. We carry 1,000's of used parts for Honda, Yamaha, Kawasaki, Suzuki, Harley Davidson, and European models. We ship worldwide.

Runamok is the best kept Harley-Davidson secret in the mountain west. Randy is extremely…read moreknowledgeable in all facets of Harley Davidson; new , old and antique. He specializes in all facets of repair from annual services, Cam chain and tensioner upgrades (required on 99-2006 twins, motor and trans swaps, and all areas of miscellaneous services. Used parts are often available as well. Have an old Indian that needs a retro , Randy is the man! Don't ask him about your metric, good stuff but not his gig! Pure Harley and would put him against any dealer in the state. Be patient! Extreme quality and competitively priced service is rare these days, Keep rolling

After having Randy work on my bikes for years, one of my engines on my 59' Pan Head had a part…read morefailure and Randy completely warranted the faulty part and labor. He got my bike on the road very quickly and I'd recommend his shop to anyone with a vintage bike. Extremely satisfied!!!

Mike is fantastic! Totally stuck with me in the days leading up to the rental and steered me to…read morethe Harley Softails my group wanted. Awesome EagleRider, awesome manager Mike, awesome ride.

Mike was extremely helpful. He gave us a couple of ideas of routes to take and they didn't…read moredisappoint. This was my first time renting a motorcycle and it was a very smooth process.

Nobody but Shane will ever touch my bike. I've seen how meticulous he is working on other peoples…read morebikes too. His prices are super fair and work is superior. On a personal note, I don't know anyone who doesn't like Shane. I have never seen or heard a bad word coming from anyone about him as a mechanic or as a person. Vigil Motorcycle Services is the best and most honest shop in town....Bar None. I"m out

Great guy, great work and great price. He has been working…read moreon Harley's as long as I can remember