Another wonderful experience on the El Paso Streetcar…read more We rode the car into downtown for FREE, as usual, and it put us right within one block of the action for the EP Día de los Muertos events. When we were done with the evening, we hopped on the events streetcar and were entertained by the lovely notes of Adriana Nevarez. She sang a variety of songs for the occasion. It was pretty awesome. Liz and the kids were dancing, I got into it as well. We were distracted with the Nevarez tunes, but I know that the Wi-Fi was up, if I needed it The streetcar was clean and the riders were super respectful - all there for a good time. We tracked our cars with the Sun Metro app. Love the EP Streetcar.

These little streetcars are so darling and I love that locals seem to really utilize them for…read moreeveryday errands.. It's a fun way to get around the peaks and valleys within the terrain.It was easy to catch and a wonderful way to see the city! I really wish our own city San Antonio hadn't ever got rid of our street cars.Not to mention the paddle boats at Brackenridge Park and the sky rides that were also a fond memory. Maybe one day will bring them back but I highly doubt it.Anyway if you visit El Paso I highly recommend the street cars.

This bus driver wouldn't let me on because I have an electric bike. When I asked why, he said it…read morewas because of the battery. This is the same route I've taken for over a month and no one has said anything to me about a battery restriction. A horrible experience!!

Bus driver was awful, did a California stop at a transit center even…read morethough the bus was 4 minutes early. Customer service was just as bad. Told me to arrive early, which I did, so I wouldn't miss it. If bus isn't going to stop long for you to get on nor wait at stop until its scheduled time, and if customer service is going to blame the rider for missing the bus then I'll choose not to use this service anymore. So much for being a public good.

Excellent service, friendly They know the area and move…read morefast I will recommend to anyone who is traveling to El Paso to Juárez.

Super nice driver. Handled traffic well…read more Very polite. Made me feel secure. Not like driving with a stranger. This was at 11 pm so this was important.

What can I say. It's a bus terminal. I wasn't expecting any special treatment or a pristine…read morefacility. Instead, my friends and I had a subpar pre-travel experience. Customer service: Not that good. There was one lady at the main counter to give tickets so there was a wait. There could've been a much longer wait if there were more than two people in line though. She wasn't straight up rude, but she was definitely in a hurry and wanted to move us along. She also wasn't helpful at all when we needed guidance about how to travel appropriately. There also was literally no one around to help us when we were confused except the lady at the counter. Facility: The facility was decently cleaned. There were crumbs, rocks, and soda spills but nothing else too big. The trash cans weren't full which is a plus. They had a good amount of seats so that almost everyone could sit. It was very convenient that they had a lot of TVs that we could watch playing CNN. They had a decent game room for kids and a food station. Overall, it was a subpar experience but I wasn't expecting anything more from a bus terminal. This place needs better customer service, or at least someone around to help people who are confused. The facility is okay, a little dirty, but has some TVs and a game room.

DONT TRUST GRAYHOUND FOR SAFE TRAVEL. My name is Wm…read moreBissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx. ( Booking Number 329 582 1507 ). Now Ms. Pena is here from Cuba, She arrived in 2023 & was given asylum paperwork, a work permit, & a future court date. She was traveling just fine & made it all the way to St Louis bus terminal & boarded a transfer bus to Dallas. After arriving in Dallas she needed to transfer again to another bus to El Paso. Well between St Louis & Dallas they make multiple quick pick up spots usually 15 or 30 minute stops. At one of the stops armed ICE Agents boarded the bus & told the bus driver they were performing a ID check. Then proceeded to ask random people for their Identification. upon removing a couple of people already, Ms. Pena showed the officers her paperwork, then they removed her off the bus & sent her to a detention facility & now nobody knows where she is. 1. Why is a Grayhound bus driver allowing ICE agents on a bus just to perform random ID checks without a warrant. This is illegal, there is no probable cause. Especially in the middle of the united states, nowhere near a border city or town. Ms. Pena is a caregiver, not a criminal. My advise do not take a Grayhound bus anywhere, they are working with immigration at major bus stations all throughout the US & allowing ICE to board buses at random places with no warning & without warrants and just taking people off & disappearing them. Very disappointed with Grayhound.

Mask are required to ride but but the drivers don't wear one. Or either they only have their mouth…read morecovered and not their nose. How is it mandatory for your customers but not your staff!?!?!?

I would have assigned -5 if they would allow negative numbers…read more People working there are unprofessional and rude. For some reason the technology was not working in Montana Transfer center, and they sent us to Downtown Bert Williams Transfer Center. Because of staff ruddiness, my day is ruined. I lived in El Paso for 30 years and in the very beginning I was told, "never go to Downtown." I was hoping that certain aspects were improved now, but everything really depends on people that are hired to work at Downtown facilities. So, I would follow the advice given to me in 80s, and I will not go to Downtown again.

NMDOT Park & Ride is a public bus service operated by the New Mexico Department of Transportation…read more NMDOT operates a bus line called the Gold Route from El Paso to Las Cruces on weekdays, except on holidays. Buses operate in both directions during the early morning and in the afternoon as this is intended for commuters. However, the bus might be worth utilizing for a day trip if the timetable works for you. Took a trip from Downtown El Paso to Las Cruces. The fare for the ride is cheaper than driving as it is $3 one-way for the 45 mile commute. The ride takes a little over 1 hour and was a smooth commute. It was not crowded either. There is one stop between the cities in Anthony, which is located near the New Mexico-Texas border. The buses used are tour-style buses. No Wi-Fi on the bus, but I saw a power plug onboard to charge. If the timetable works, I would recommend this service as a cheap way to travel between El Paso and Las Cruces in ease.

I had a great experience with my ride to and from CJS. I will definitely use this service again…read more Moriama was punctual, courteous and safe.

Horrible horrible horrible service ! I WOULD NOT AND I WILL NOT RECOMMEND THIS SHUTTLE SERVICE!!!…read more Morima i guess is the owner, she was RUDE, inconsiderate, absolutely no customer service ! She was taking is to the Juarez airport from my home in El Paso, TX and she was in an accident in Juarez taking us to the airport! We cancelled her service to pick us up when we returned. This company does NOT even deserve 1 star.

Best company to work for!…read more I had a reservation with another company and they cancelled me within 10 hours of our departure! I was desperate to find a replacement. Luckily I found Intermex and these guys were able to accommodate me within minutes. Our trip to Houston was amazing & the drivers friendly. Thanks again for making our annual trip run smooth.

From the owner: Charter bus rental, shuttle buses, corporate, sport teams, school, church, weddings, festivals,…read morefamily gatherings & any transportation needs!

Our bus was supposed to leave El Paso to LA at 6:30 pm it's 8:05 and we still haven't left. Their…read moreexcuse was that they are waiting on more people that are coming in another bus that's crossing from Juarez MX. This is unfair the bus is hot! I would no recommend Los Paisanos/Omnibus Express. This was my last straw with this company! The bus was very hot, and the air conditioning didn't work. The chargers didn't work either. It's been over two hours. They need to turn the air on at least.

Took the bus in El Paso to Chihuahua and the gentleman was awsome but once we arrived to Juarez…read moreto change drivers it went down hill from there. He was on the phone the whole time. There was about 20 passengers he should be held responsible. And he was driving below the speed limit. They need retraining and understand they can't be on the phone.