One word sums up the agency on a whole - USELESS. When an aide is out they do not even have the…read morecourtesy to call to let you know not to mention they never seem to have any replacement.

Serene has provided dedicated care to multiple loved ones of mine. They have a dedicated team of…read morefield and office staff.

An update! The Aide that left me/her company in the lurch (job abandonment) showed up to my house…read morethe following day. I told her I already ended the contract w/the company. She said her boyfriend's car got impounded, so she decided to stay home (but never called the agency directly). I sent her packing and called the agency to ask the same on-call person (who said I would have no help all weekend) why she would send this irresponsible person to my house unannounced AND after I ended the contract. She said the Aide apologized last night via voicemail, so she let her come to my house. I asked why she didn't call to inform me this morning. She said she was busy and forgot! So Monday 9am, I talked to the caseworker (Mrs. H) and mngr (Christine?). They offered a bunch of apologies. They said the 'emergency/on-call person is supposed to call for additional assistance if they can't find an aide (a sorry excuse, if the emergency person does not know basic procedure). I made it clear that I have extensive experience in healthcare management, and I know how many mistakes were made in the handling of my case--their service is abysmal. I made it clear that I would pursue my complaint with the MLTC that same day, and there was no chance to continue my Mother's contract of service. I severed ties immediately. A WEEK LATER ON THE FOLLOWING SATURDAY (12/9) while I was working with an Aide from the new agency, there was a ring at my bell. It was my regular Aide who just returned from vacation. NO ONE AT 'HOME SWEET HOME/CATHIE'S CAR/NYHC' told her what happened, or that the contract was terminated!! They let her take TWO buses to my home for ME to tell her that the agency failed us both again and stood us up with no coverage while she was out. Once she left, I contacted the on-call person (a different woman from last week, more knowledgeable) and told her EVERYTHING that had taken place up until today. She was astounded. She said there was no information left on the case record showing they had lost my account. I told her I called the MLTC on Monday after I spoke to her manager (Christine), and the MLTC had the Medicaid paperwork completed and the new agency/Aide assigned by the Wed or Thurs. This poor communication had to be her manager's fault. I left word that Home Sweet Home is clearly negligent in their training, paperwork AND procedure and have no respect for the few good Aides they may have in their employ. Of course, I never heard back from the manager. As stated--I have experience in healthcare. I can honestly tell you, this is 'keystone cops' type of behavior. I have never seen so many errors in handling a simple case. No one likes to be a victim of someone's job abandonment, but what blows my mind is the obvious poor screening and hiring practices, as well as poor training and communication clearly evident in my case. MULTIPLE, EGREGIOUS errors. I never saw such terrible mismanagement of a routine case in my 12 years in healthcare. If they are this clueless on a day-to-day, what happens in serious situations? Inexcusable!

Couldn't have gotten through Mom's accident/injury and recovery without Cathie's Home Sweet…read moreHomecare. Caring and kind caregivers..... truly a blessing!! Would recommend to anyone!

During a very difficult time I found help with Nannys for Grannys. They always were very friendly…read moreand helpful. I would use them again if I needed.

Worst home health care agency I've ever dealt with -- wish I could give zero or negative stars. I…read moreonly give 1 or 2 stars in extreme cases, and this certainly warrants that. Miscommunication or more like NO COMMUNICATION by care coordinators, Liz & Kim and aides that just wouldn't show up -- or ones that just came unannounced. And since I didn't know anyone was scheduled to come twice I was out running errands and my loved one had no way of answering the door. One such aide, Monique, arrived and made such a screaming, profanity yelling tantrum at the guard booth that I had neighbors calling asking if everything was ok. Thank God I live in a gated community but with this young woman's temper I wouldn't want her in my home. She showed up to work the next day only to leave my loved one unattended to make a personal phone call outside while I was out walking my dog. I heard her carrying on from down the block arguing on the phone with someone about her "baby daddy in jail" and she must've been in jail recently too because she was talking about being in a small cell herself. She was unprepared to do any work that day, her only intention was to make and receive personal calls and texts. I noticed a few days later that she unplugged a plug-in next to the recliner she was sitting in to charge her phone and it spilled over getting scented oil all over the wall, carpet and recliner staining everything. At least it smells good?? Another aide this agency sent, Margaret, was 70 years old and the poor woman had so many medical issues she herself could have used an aide. She didn't eat before coming for her 9 hour shift nor did she bring food with her so we were offering her all sorts of food and I was actually serving her like a queen while I ran around like a servant in my own home. There was no way she would have been able to perform the strenuous physical tasks required of her and she should not have been sent here, it was made clear to the coordinators the type of help that was needed and the intake nurse personally met and assessed my loved one. This "aide" was surprised to learn that I would not be pitching in going forward and would not be helping her -- I told her this was not a tag team and the point of a home health aide was to give me a break. Yet another aide, "B" was so frail and also had a major medical diagnosis which would have prevented her from performing critical tasks required of her. At least this aide had her own car because the other two did not and they relied on a friend/relative/public transportation. From our house to the nearest bus stop it is a mile -- there's no way someone would walk that on a daily basis in rain, sleet or snow, and it is our experience that any time an aide doesn't have their own transportation they are very unreliable. It was also made very clear to Nannies with Grannies coordinators Liz and Kim that we have 2 small dogs and a cat -- that behaves like Sasquatch and hides with visitors but a cat nonetheless -- and any aide entering our home would need to know that and be ok with pets. All of these aides had an issue with pets making it very difficult to form a relationship long term. I have no idea how such an agency who deals with disabled or elderly clients could be in existence with such poorly screened aides, such poorly matched aides for the job, aides showing up to a job without proper knowledge and training of the equipment in the home, with clueless coordinators who forget to make a simple phone call, and without the 2 main requests taken into consideration: Pets (who are sweet and don't bother anyone, but we do understand not everyone likes pets and some people are just plain allergic!) and basic knowledge of the equipment used in the home So in a month and a half period of time 3 aides came for 3 days of service. UNACCEPTABLE! GET A CLUE NANNIES FOR GRANNIES! Oh wait I forgot, after almost 3 weeks of no service the guard at the gatehouse calls Christmas Eve while we're rushing to get dressed and ready to catch a ferry to Connecticut to say an aide is here. Um what?!?! Epic fail Nannies Even the intake nurse, Mary, changed the time of her intake appointment and insisted my loved one screwed up the time but what she didn't realize is that she was on speakerphone with myself AND the aide also in the room. She made the mistake but we didn't press the issue because they were a new agency and we didn't want to nit pick at the time. Well, now it is beyond nit picking at this point. I have no idea how so much can go so wrong but it's really unacceptable.

I had the pleasure of dining next to the residents and staff of Village Walk yesterday at the…read moreChinese Buffet in Islandia. To say the staff went above and beyond would be an understatement. They took the time to bring all 12 of the patients they brought with them up to the buffet line 1 by 1 and helped them pick out what they wanted to eat, I don't think I saw either of the employees sit down once to eat their own food! All of their patients had a smile on their face and looked well cared for. I hope if the time comes one day that I am placed in any kind of senior community that the individuals caring for me are half as kind and compassionate as the 2 staff members I saw working with their patients yesterday. God bless them both and the work they do.

My dad recently moved to the Village Walk in Patchogue. It…read morewas a huge change for him moving from his long time home in Roslyn to an assisted living apartment. I was worried if we were doing the right thing for him. It absolutely was !!! It turns out the facility is beautiful,clean and the staff goes above and beyond for the residents. Compared to other facilities I've seen Village walk is by far the best ...

I never thought this would happen but I'm tired from talking. The temporary home health aides…read morestarted today. Via an incredible grant from the Parker Jewish Institute someone will be here while I'm away. The agency, Home Instead, is incredible. The coordinator accompanied today's aide to make introductions. Wednesday's aide stopped by for a long visit. I'm stunned both wanted extensive demonstrations of their responsibilities. I've got a long list of things to finish before I leave. However, I feel comfortable leaving my parents in good hands. If any Long Island people ever need a home health aide Home Instead is top notch.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Hampton Bays, NY…read more Our Care Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Hampton Bays and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Over the past several years I have been in and out of PT, I had previously gone to another PT…read moreoffice and my issues were never fully addressed. My PCP most recently recommended Premier Pt of LI and it has made a tremendous difference in my mobility. I can walk without any pain! I have not been able to do that in years!! They also offer nutrition counseling by a Dietitian- Heather. She was fantastic, helped me optimize my diet to improve my blood sugar and cholesterol levels. I also lost 30 lb in the process! I feel great and highly recommend!!

I started going to this Physical therapy office a few months ago . I had been going somewhere else…read morebut the other place really wasn't great in many aspects and I wasn't improving . Out of frustration I called my insurance for recommendations for some where else . I chose Premier Physyical Therapy in Patchogue. It has made a tremendous difference. When I first went there I could hardly walk . I have torn cartilage in both knees . The pain was so excruciating. I had gotten shot of cortisone in the knee and some medication previously. The cortisone helped somewhat but the pain medication made it impossible to work or climb stairs. TAn orthopedic had suggested physical therapy. I didn't think it could help . I thought movement might make it worse. When I fist when the Premier PT they started me with simple exercises, and added more over time , also increasing weights on certain machines. The doctor at Premier Physical Therapy really cares about his patients. He watches how you move and notices improvements. The staff is friendly as well . I can walk without pain and most of the time without the use of a cane. I didn't think this would ever be possible without surgery . The other night they were helping a woman that had difficulty walking . They didn't leave her side if she was standing . I feel like they really care for your well being and are respectful as well. It is also a comfortable atmosphere. I am so glad I found them . It feels so good to be able to walk again . Thank you Dr Angelilo and Staff !