Such a fan of this company after the excellent support I received. Mimi went above and beyond to help me understand the whole process and was able to answer all my questions. It's rare to find such quality and care these days. read more

It was my first time looking to rent so I had a lot of questions but Mia really helped me out and made everything much easier! Thank you Mia! read more

Had a really great experience with Mia at Utopia Property Management. They were super friendly, easy to communicate with, and made the showing process simple and stress-free. They answered all my questions and were very professional while still being personable. Definitely appreciate the great service and would recommend working with them! read more

I would definitely recommend this company. I spoke with Sloan and she was very helpful and professional.

Gracie was my showing specialist. Her professionalism and attention to detail made the entire experience simple and stress free. She resolved each issue I had and maintained excellent communication throughout the process. read more

I had a great experience with Sloan Smith that works for Utopia. She was very helpful and made the process easy.

Had a great experience working with Sloan. She was friendly, responsive, and very helpful while answering all of my questions. She made the process feel easy and stress-free. Really appreciated her professionalism and communication! read more

I was showed a couple homes in south Orange County and Mia was very informative and helped me figure out exactly what I wanted. Thank you.

Very happy with Utopia Management. I toured a unit with Gracie and she provided outstanding service from start to finish, while also maintaining excellent communication. Highly recommend this company! read more

I recently worked with Mia from Utopia Property Management and was very impressed with the level of service provided. The showing was well-organized, communication was prompt, and all of my questions were addressed thoroughly and professionally. read more

Great experience with Utopia Management! Gracie was professional, friendly, and very helpful. She made everything easy and stress-free. I definitely recommend working with her! read more

Mia was amazing! The process of finding a new place is always extremely hard and for someone like my self (indecisive) she made sure all my wants and needs were not only met but also whittled down all my options so what fits me best was in front of my face! I was only presented with homes of value to me. I couldn't have found better help. When it comes to your home needs ask Mia! read more

Called this company today to check on available properties and spoke with Sloan. She was very polite, and helpful. The call was very professional and pleasent. read more

Enjoyed my experience with this company! Gracie was lovely over the phone and in person. She was able to recommend a couple great places in Anaheim and scheduling tours was very easy. Very professional and easy to work with! read more

Great experience with Utopia Management. The team is professional and responsive, and Gracie is especially helpful on phone calls. She is always kind, patient, and makes every interaction pleasant. Highly recommend! read more

We were shown beautiful properties in Laguna ! Had an amazing experience with Mia! Her professionalism top tier we felt as if our tour was one of a kind ! read more

Great customer service, Sloan was so helpful and efficient in solving my problem and answering my questions!

I had some interest in a view places, called to inquiry and Mimi guided me through all of it. You have a great team, and bring next level service, thank you ! Very helpful. read more

I had the pleasure of working with Mimi, who had amazing customer service. She was able to answer all my questions about a couple different properties I was considering. She also did an amazing job during the tours! Thank you Mimi! read more

They have been great! Was interested in a property and worked with Mimi. She answered all the questions I had and showed us the property. Made the experience painless thanks! read more

So many negatives. A few positives. Shifty rental apps w higher fees and automatic INCREASE MAX EVERY YEAR. Forcing us out...basically..and shortsightedly. Forced us to move in sooner than contracted and paid for. Carpet hadn't even been cleaned, leftover furniture and equipment they refused to remove. No fault, normal use repairs charged to us at double the rates. Theyve been pretty good since. Maint guys are nice, but not fast to come out or to fix. Recent plumbing leak took 3 visits. Maintenance mgr seems to be helpful, kind but... Account mgrs are largely condescending and unhelpful. Won't answer questions. Won't help with unlawful neighbor or even co tenant issues. (Know your rights, mine were violated) Poor communications and practices. If youre in a roommate situation, they are REALLY terrible. Many are in CA...rents are and their rates are too. I'll will update as more results play out. read more

this experience was unacceptable. I made a rent payment through Utopia's portal, and due to an input error, it was processed via credit card -- which triggered a $65 "non-refundable" fee. I caught the mistake immediately, well before the rent due date, and contacted Utopia to cancel the charge while it was still pending. Despite acting quickly and in good faith, Utopia refused to reverse or credit the fee, even though their own staff originally said a full refund could be issued. They later backtracked and offered to refund only the rent portion l?? not the very fee I was disputing. They claimed they had no control because it was "AppFolio's policy," yet also refused to apply a rent credit, which they absolutely have the authority to do. The lack of accountability between Utopia and AppFolio is deeply concerning. This is not how you treat tenants. Hiding behind fine print and policies while leaving someone with an unnecessary $65 charge is just bad Transparency and fairness are clearly not Utopia's priority. read more

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To be honest, I was apprehensive when I was faced with a new property manager for my Anaheim Hills Townhome. I can honestly say that for the past two years, with the exception of one maintenance matter, they have been very responsive and helpful. The online portal makes communicating with them very easy, and the individuals I've spoken with have been pleasant, helpful and have followed through each time. Unfortunately, I have to end my lease a bit early, and I have high expectations for a smooth transition. So far I've been very pleased with their selling real estate agent, Melinda Del Conte. She's delightful, professional, poised and highly qualified. If you're having apprehension, call them. Speak with them. They have always shown an interest in doing their job without hesitation. I have a new perspective on very large property management companies. read more

Absolutely Awful - Steer Clear Hands down the worst leasing company I've ever dealt with. Completely useless when issues came up -- unless it was about trying to squeeze more money out of us for things we didn't owe. I felt extremely disrespected the entire year we leased with them due to their communication, and lack of assistance with various issues. This company is disorganized, makes it clear they care about money more than you, and are flat-out disrespectful. Avoid them. *the one thing I enjoyed here is that the maintenance guy is amazing and very kind read more

Utopia is the worst management company. It's nearly impossible to reach anyone other than the receptionist, who just transfers you to voicemails that never get returned. We live in a three-bedroom home in Yorba Linda, and mid-December, they decided to fix a black mold issue in the back two rooms. It's now January, and the repairs are still unfinished. We're stuck with one bedroom, a bed in the living room, clothes in the dining room, and everything else outside. They initially said the process would take three days for demolition and three more days to finish up. It's been over 17 days, and we still have no estimated completion date. Yet, They ruin Christmas for us because we had nowhere to put a Christmas tree any decorations in the house but we're being charged full rent. Stay away from this property management read more

Utopia Management - The Epitome of Unprofessionalism I would never recommend Utopia Management to anyone, nor do I ever wish to deal with them again. My experience with this company was beyond unacceptable. Their rude behavior, negligence, and complete lack of professionalism made living at their property an absolute nightmare. Here are the facts: Unlawful Security Deposit Deductions They wrongfully withheld $500 from my security deposit for minor, wear-and-tear camera holes, which are explicitly protected under California Civil Code Section 1950.5. This behavior is unethical and feels like a scam. Negligence Regarding Washer and Dryer The washer and dryer in the unit were broken from day one (November 1, 2024), and despite constant complaints, they remained unusable for 61 days. Their so-called repair attempts were laughable: one technician spent under 10 minutes pretending to "fix" the issue, while another outright stated the machines were beyond repair. Despite knowing this, Utopia Management refused to replace them. I was forced to spend $432 at laundromats and on dry cleaning while they ignored my concerns. Disregard for Tenant Safety After multiple packages were stolen, I requested to install a security camera for safety but was denied. They also refused to provide a proper master key lock for the unit, forcing me to hire a locksmith and pay $150 out of pocket to secure my home. Dishonest Practices Utopia Management agreed to rent the property to me for $3,500/month, but they later advertised it on MLS for $4,000 after I had already signed the lease. This is misleading and unethical, and it reflects their lack of integrity. Abysmal Customer Service The staff, including Samantha Middleton and Kaylie Currier, were consistently rude, unhelpful, and dismissive. They ignored phone calls and emails, and instead of addressing concerns, they treated me as if I were the problem. Their behavior was unprofessional and completely unacceptable. Final Thoughts Dealing with Utopia Management was one of the worst experiences of my life. Their blatant disrespect for tenants, unlawful practices, and complete lack of accountability make them unfit to manage any property. I hope this review serves as a warning to others: avoid Utopia Management at all costs not always Samantha cause I know that's who's responding you're unprofessional, And I'm gonna File a Complaint with the State Real Estate Commission. read more

Utopia Property Management | Orange County, CA - A stick on camera haha with a ring not gonna happen - Property Management Near Me - Irvine, California

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Let me just say, you're in excellent hands! Vania has this amazing combination of professionalism and warmth that makes tenants feel valued.

I talked to Bella over the phone and she explained everything in a really clear and easy way. She was super helpful and made the whole process feel not overwhelming. From answering my questions to setting up the showing, everything went super smooth. I appreciate a person with good vibes and hospitality. read more

The worst management I ever saw in my life I live in a apartments in Anahiem I saw the pictures on Zillow I signed the contract online when I move out I saw the apartment is not clean have bad smell and the neighborhood is unsafe every night the spray the walls and the knock your door and now I wanna move out the apartments want me to pay for three months rent that's so bad they put a lot of pressure to you stay there please don't work with them they're not helpful. And the contract the want you to sign it's completely different from other apartments they just make you stupid to move out and when you move out they not let you to move back because they know no one wanna move in this place please please dont trust this management. read more

Terrible property management company. Impossible to reach by phone and unresponsive to emails. Takes ages to get any maintenance done and they ignore blatant safety issues. Things that should have been handled within the first week of moving in take months. After charging application fees for each resident and a $400 move-in fee, I would expect them to show a little bit of care. Instead, they are rude in communication, lazy on providing any kind of updates, and avoid answering direct questions. I'm curious to know if owners who use Utopia know the liability that they are being opened up to by the incompetence of these people. Please don't listen to the hundreds of fake positive reviews on google. This is not a good business and these are not good people. PS They pay for fake positive reviews on google read more

Huge props for my girl Kaylie. She helped us through a very complex move out process wherein we had to move across the country to be with family (my neenaw and pop-pop are very ill). She was kind, compassionate, and considerate of our needs. She explained all processes to us with clarity. Would rent with this company if we return to OC. read more

Ignore fake reviews naming good service people. This company is terrible. They are rude, unresponsive, and retaliate against valid concerns. read more

Horrible toxic environment Management dreadful and never present despite claiming to "work remotely." read more

Love this company! They are very responsive and attentive. Especially Mia Beckloff -- if you need anything taken care of, she's the one to call! 5 stars! read more

wow! i've worked with a lot of property management groups and by far - the quality of customer service at Utopia is beyond anything I have known! normally i dont do reviews, but their representative Mia deserves a callout for going above and beyond. she worked with MY schedule, amd kept me updated throughout the process. She set timelines and followed up throughout the process. When I am evaluating places to live, responsiveness of the management company figures into value just like money and for me, the consistent timeliness of Utopia makes them a true value! read more

If I could give less than 1 star I would. I rarely write reviews but feel compelled to warn people. I have been renting through Utopia property management for the better part of three years. I'm now at the tail end of my commitment and they have been extremely difficult. They seem to look for angles to hold you responsible for additional fees, the use of sneaky contract language and flat out refusal to acknowledge previous statements and emails. This is not an organization I would do business with or suggest anyone else to if they can avoid it. read more

The service was amazing. Liyanna was very helpful throughout the process. She made me feel comfortable and was very sweet and patient with me with all my questions. Great service. Totally recommend! read more

this place is awful from start to finish. i do not recommend working with this company. they were so rude to my mother and she came home crying. read more

I'm paying over 4000+ in rent and I'm dealing with a nightmare with Utopia. They lie they don't respond. They do horrible things they don't take care of their properties and then they just act like they're gonna do things and they don't. It's insane they get away with it. I'm reporting them. Do not rent from any property they have I pay a lot of money and they're just taking advantage of me. They don't take care of the property. They don't follow up with you. They treat you like they're listening and then they do nothing for three years I've been fighting for them to handle stuff and they don't. Then they just raise your rent and they don't fix stuff which is technically illegal. I have now reached out to a lawyer because it's so bad with this company. Save yourself and do not get involved with this company! read more

This management are finding dead businesses, and they do false advertisement to find someone to rent the apartment and the house, then they will leave you with the owner. They have such a bad contract like scamming you, when you get in you can't get out. I don't recommend this company at all!! Avoid it at all cost! read more