I called the HOA office late in the day at 4:48pm and ended up getting transferred to Karen Patiño. I needed a specific type of map of one of the communities they manage...which was definitely a weird, one-off request. She was offering many different suggestions, and trying to come up with a solution for me and finally said she'd have to call a manager (?) to find out if it was available. She explained that she would have to call me back the next day due to the time. I was actually expecting her to just say that they don't provide that and tell me to google it. But instead she was super friendly and charming on the phone, really trying hard to figure out how to help me. But I knew my request was clearly not something she'd been asked for before, and not a part of their day to day business, so when I hung up, I figured it was probably less than a 50% chance that I'd ever hear from her. Then I get an email from her at 5:20 the same day, that included the specific map that I was looking for! Dang! It's so refreshing to receive this kind of service and assistance in 2026. Sadly, this is a rare occurrence in the age of Google and AI. Even to just have a human answer the phone is remarkable these days, but then to be treated as if you're a guest in a 5 star hotel, and to have someone go out of their way to help you with a request that is not what they typically provide to their clientele...is kind of amazing. Thank you! read more

I received great service from Susana Perez with trying to enroll in the free auto pay system. The system would not submit the the enrollment information. She sent me a letter to fill out and send back to have processed. She was very patient during the time the system failed. Sharon D. Pickett read more

Kiersten Avalos, Manager of La Florentine is very responsive to resolving individual homeowners issues. Always takes time for very personalized service. read more

I would like to recognize Stephanie for her exceptional organization, responsiveness, and professionalism in supporting our work across more than 27 Homeowner Associations your firm manages. She consistently provided financial and tax documentation in a clear, well-organized, and timely manner, which made our process efficient and seamless. When additional information was needed, her prompt follow-up ensured there were no delays. Stephanie's attention to detail and reliability made a meaningful impact on our workflow. She is a valuable asset to your team, and we truly appreciate her support. read more

Megan LaBarre, senior accountant is an exceptional professional! She is not only very knowledgeable but Megan is extremely accurate, responsive, and a pleasure to work with. read more

I was assisted by Teidah Pang & she was actually extremely helpful. My mom is planning to make landscaping modifications and I spoke to Teidah on my mom's behalf given that there is a language barrier. She was very professional when it came to answering question I had about the application process. read more

Vanessa is the best! Always sweet, kind, and so helpful. She has the best customer service skills!

I've been trying for months (since June) to get a simple request for a key fob replacement made through this new management company. My husband and I have emailed many times and called their office and no one has addressed our simple request. It's frustrating when you pay thousands of dollars and even a simple task is ignored for months. The bathroom at one of the rec centers smells awful and the other bathroom is consistently out of soap. The grass area for one of the parks also died right after this association took over. Very displeased with this new company and their lack of communication with the homeowners. read more

Thank you Brandy for the quick reply to my HOA question. Your expertise is appreciated.

Worst HOA company ever!!!!! They find excuses to harass residents. Never answers the phone when there is urgency. They don't care about residents, when they pretend they do. They will push you over the edge and your mental health will pay the price. The fools who work there lack compassion, empathy, an absolute joke of property management. Will be submitting a complaint to the state of California. read more

My wife and I appreciate the efforts of Allison Tenney of the Avalon Management Group assistance in completing the application for our landscape project, her professionalism and dedication to the process helped us to submit a complete application and our landscape project was completed in accordance with the rules and regulations of the association. read more

Avalon Management Group - Our finished landscape project. - Property Management Near Me - Canyon Lake, California

We've had no problems with Avalon Management Group at all. Brandie Wynn was of great assistance to us with her quick response and guidance to resolve our concern. Thank you Brandie!! read more

Estefania from Avalon Management in the Avalon Canyon Office was extremely professional and knowlegeable in assisting me with my online experience with my Carlsbad Crest Homowner account. A pleasure to experience this type of patience and attention . Joe P. read more

ZERO stars! I set up autopay and it was not autopaid, got late notice and collection notice. WTF was the point of autopay then? Glad I wasn't the only person with this issue. I agree with many other reviewers. My problem is the money hungry workers that work there. Look boss, look at how much money I got from these homeowners. Yay ME! It's like neighbors screwing neighbors but in actuality I think it's the management group screwing us up. I think if I actually bring my problem up to the board I will get it my way. read more

I had a few questions about my account, and Brandie answered all my questions and helped solve the issue I had. Thank you so much!

Teidah pang is amazing! She has gotten our architectural paperwork in to our HOA always so fast and easy! She is always emailing me back.

After contacting Avalon concerning my assessment issue, they were more than willing to assist me with this matter. Brandie was great to talk to and help. I look forward to working with Avalon today and in the future with my homeowners' needs. As a new homeowner and a U.S. Disabled Veteran Police Official, I appreciate this kind of service. Thank you Avalon and especially you Brandie. Ronald D. Scott Jr. read more

Karen Marquez of the customer service had assisted me with lots of patience. Thumbs up to Karen.

Brandi Wynn promptly replied to my inquiry and answered my question. Very helpful indeed!

Needed some help with some documents I could not get online so I called the management office. I spoke with Alexis and was super helpful. Helped me get the documents I requested the next day. Great customer service. read more

Zero stars would be more accurate because every self-promoting claim on Avalon.com is simply marketing Fluff. Avalon claims homeowners are at the center of everything they do and, Insuring homeowner satisfaction and comfort is first and foremost. If only half of this claim plus the other grandiose claims were implemented, 3 or 4 stars would work. I went to the Canyon Lake office to discuss the performance of the Avalon community manager for Temecula. The front desk staff deflected any responsibility for their own employee's inaction by saying "He works for the Board". Ah, the truth slipped out. Avalon is actually an HOA office staff provider. They get 5 stars for successfully pleasing the Board. Working for the Homeowner like their website says they do is 100% false. For many years every email to Avalon management in Canyon lake goes unanswered. 145 emails since 2015 to the Temecula manager have accomplished very little. Step up Avalon. The photos show the reality of the community Avalon claims to manage. read more

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Even though usually their management has been good about fixing sprinkles, Avalon keeps cutting the trees in those few acres they manage. Multiple requests or offers to plant new trees have failed. Avalon has no reasonable explanation as to WHY green trees are cut! This area used to be green. Since Avalon took over this is what we see behind our fence! The city of San Diego is asking residents to plant trees. The SDG&E is asking the residents to plant trees. We ask and offer Avalon to plant trees. What Avalon does? It keeps cutting more and more trees each year. The hills now look naked and dried, with piles of garbage left causing fire hazard. In the pictures you see: The company that cut the trees left empty from trees hills and piles of garbage. After we contacted the Avalon Management, they responded that the company didn't finish cleaning. Yet, these piles of garbage usually lay down at the bottom of the canyon for months. This time they came and cut at least 10-15 green and large trees. Last year they cut at least this many., A lot of the trees they cut were at least 30-50 years old. read more

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I am reserving my update pending Avalon settling with me about a misunderstanding about a dues increase...Your response Avalon....

Yelp needs a zero star feature for companies like Avalon. Most people don't like home management companies but every year it's a new low with AWFUL customer experience and EMBARRASSING management / operational processes. It's extremely sad that with any HOA using avalon we are essentially flushing money down the toilet while pretending any fluff nonsense they actually accomplish was worth the money. It's so much of a headache to deal with these clowns let alone be told by them to DO ANYTHING when they do absolutely nothing for their customers besides dodge and do the bare minimum. If you think the whole HOA board member thing is a sham, scam, and musical chair game of dumpster fires, just wait until your home is under the thumb of this incompetent group of jokers. I hope their execs aren't getting bonuses this year or actually start to change their system to support hard working paying customers. Avalon = scam read more

Well it's been since August since the HOA let a tree fall on my property and will not give me the money to fix my crushed fence or damaged patio. They will not send out contractors to access the damage. Instead they asked me to do so. I did. They asked for another. I sent another. Still the HOA will not pay out for the damages. They are asking me, a disabled person to climb up and get photos of the damages. I sent the ones I could. Still I am denied. For a housing development that brings in over $100,000 a month in fees, fixing my patio is change. I had requested this tree be cut down 4 months before it fell. I have all the documenting that I'd requested an assessment of this leaning tree back in April 2023. The HOA is aware of those emails and are dragging their feet to pay what is owed. They didn't listen and now they don't want to pay. read more

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Amanda Wardlaw was great to work with as we established ourselves with Del Webb. Sending documents via email was easy and secure. Her response time back to us was prompt. Glad that our business is now in their accounts payable system. Whole Lotta Love BBQ read more

Our HOA changed to Avalon last year and I missed the single mailed update which was mixed in with my usual community update. My auto pay was not updated and I have not received any reminders other than the initial generic community update informing the community of the change. A little over a month ago I got a collection letter to my surprise without any prior opportunity to address the issue. I immediately paid all open dues and late fees taking responsibility on my side but Avalon have locked me out of my account preventing me from making my HOA payments going forward because I am refusing to pay the ridiculous attorneys fees which they incurred due to their inability to send a simple letter or email to a homeowner. I've lived in my home for close to 20 years and had auto pay set up, never any issues. Highly unprofessional, obstructive and predatory business practices. BEWARE if you have ANY influence over the selection of management companies in your HOA. Based on the reviews it would appear that this is a pattern, reach out if you'd like to take participate in taking action. read more

Gosh why is it that technology can be so impossibly complicated.. then all of a sudden someone like Stephanie from Avalon mgt comes along and makes it seem easy. Her patience and professionalism was outstanding. Thank you Stephanie. You saved my sanity read more

Our association switched to this place, which gave next to no useful communication about how to pay them. I don't chase after my HOA asking if they want my money--they need to provide me with that information. After receiving a past due bill, I requested an online account with them so I could set up autopay. You have to submit a form to request an online account/login--it won't get set up automatically...in the year 2025--some antiquated system. Well, they never contacted me to let me know that account was open. If you don't intend to employ helpful people, then at least have a useful online system. Fast forward a few weeks, now I have another couple months' overdue and now late and collection fees. Good luck talking to a human there. You will never get one on the line if you call. I am waiting for them to remove these late fees and collection fees before I set up autopay. Perhaps this review will give them a push to do their jobs. read more

My HOA recently began using this group. What a mistake! It is totally incompetent and basically unresponsive. Canned messages are not helpful particularly when they have nothing to do with the issue you are trying to address. HOA Board Members: Beware. Do not engage this company. read more

I was having trouble getting into my account, and Alexis was able to get me in within a few minutes! He was awesome and so easy to talk to!!! read more

Barrington Heights HOA required a home improvement form to repaint my trim. I requested a color that is as close to the existing color as my professional painter can match. This should not require an architectural submission. It has been difficult getting a live person to call me back. read more

Emailed with Karen to help me out with waiving a late fee for our HOA dues. Explained that we had mailed out a check, but for whatever reason it never made it. I was a little disappointed that they didn't waive the late fee interest, but not a huge deal. Customer service was good and our account is back up to par with no late fee. read more

A reasonable bunch of folks absolutely. Helpful and kind every interaction I have had with them. It has to be a strange business to manage property: someone else sold; and make sure the fees and dues are processed timely. There is a detachment from the product and community so often times leading to impersonal and task oriented service full of warnings, threats and fines. Somehow Avalon has fixed this. I remember we forgot to bring our trash cans in on time they sent us a nice letter reminding us- no threats or do it "or else"warnings; just "noticed you forgot could you remember in the future." The next week when we brought them in on time, of course, and they sent us a thank you card :) - what?!? Kindness and appreciation??? From a HOA?!? Also I was sending my dues to the wrong address and they reached out to help. No threats, accusations or fatwas- just a "We noticed this, can we help?" And the person who reached out also was my one person contact the whole way through. Her name is Cwennen and she is quite the nice lady. A real professional that make the fixes easy and efficient. Avalon please know, I would never write a review good or bad about an HOA company because honestly, I just wouldn't care either way. HOAs are the sort of just a thing you just have to live with. Not good often a bit bad and annoying but needed to keep the community functioning. In your case I'd say your are far away the exception, for sure. I'm happy to say thanks for putting up with me, being normal humans, adding a kind touch to a stereotypical annoying business. Appreciate you deciding to be different- thank you! read more

I want to say a young lady by the name of Mercedes Diaz went out of her way to help me with a problem with a new gate system in my HOA. Very polite and energetic person. SO a big shout out to you Mercedes! read more

The management company can't help you. They are good at collecting money instead of managing . The people live in the community saved the place. Don't ever rely on this company. read more

Avalon Management Group - Property Management Near Me - Canyon Lake, California

Multiple emails over weeks and no true response, only delay after delay for a simple inquiry. But it's time sensitive, and yet they still drag their feet after weeks. Home buyers beware, you do not want these folks as your hoa/management group. If you need something, they will not help you. Fuck this group and the people who run it - - stay far away from them. read more

I have written them emails many times and get no response. At board meetings they apologize and promise to look into it, but they still do not respond. We are looking for a better company to service our community. read more

Where is the negative star at? This place is horrible. Don't ever do any business with them. They won't work with you. They duck phone calls and when you show up they refuse to come out. They will not work with you under any situation. read more

Emailed Karen M for late HOA fee issue. She responded quickly; providing detail instructions as to how to make payment; setup an auto draw; and option to request waive of penalties. She also followed up with HOA for resuming access of HOA facility; and along with updating contact info. I was impressed by her quick response and professionalism. Thank you Karen. John W read more