Front desk and scheduler for surgery could use some process improvement. Regular eye…read moreappointments and pre-op/post-op appointments are always running behind. Today, I wasn't even greeted upon arrival, and was told it would be awhile because I was 15 minutes early. They ask for your date of birth in front of all patients in the waiting room which is a blatant violation of HIPPA . Seems very unorganized. However, surgery in the Ballard office was amazing and efficient, and super kind.

The receptionist told me that my daughter can get an eyeglasses after the exam there with my…read moreinsurance for free. But they just did eye exam which she didn't need and told us that the optical department is not covered by my insurance. I ended up paying $50 for refraction which my daughter had with her regular doctor already. Horrible experience. I will never go back.

I was referred to Dr. Carey by my dermatologist to remove a small new mole I had noticed on my…read moreupper eyelid during my skin check. I'm a completely self admitted anxious medical person, especially given that I have a family history of melanoma and have been monitored closely over the years by my dermatologist. Plus, add in it's your eyelid which made me even more nervous. Thankfully I was in the best hands possible. Dr. Carey was so kind, calming, and wonderful throughout this whole process of getting this removed. His staff made everything seamless with scheduling, and answered any questions I had and were so kind when they could probably sense my panic at times about things. I'm almost 2 weeks out from him removing the mole and you can barely tell I had it taken off. I am eternally grateful for his care he has given me and feel so fortunate to have found him. Thank you Dr. Carey!

Dr. Tim Carey is, without a doubt, the best of the best. His expertise as an ophthalmologist is…read moreunquestionable--he's incredibly knowledgeable, precise, and thorough in every aspect of his care. But what truly sets Dr. Carey apart is his heart. He doesn't just treat patients--he genuinely cares for them. Every appointment feels like a conversation, not a transaction. He takes the time to explain things clearly, answer questions with patience, and make sure you feel seen, heard, and supported. You never feel rushed. You always feel valued. Dr. Carey is a rare and special kind of doctor, and I feel incredibly lucky to be in his care. If you're looking for someone you can trust completely with your vision and your well-being--look no further.

I rarely leave negative reviews, but my experience at Eye Associates NW was disappointing from…read morestart to finish. The entire process felt like an assembly line. Impersonal and unprofessional from the very beginning. Check-in is done by a machine, not a human. I was put through a series of exams in stations - with no privacy - one of the stations was actually in the hallway. The young woman (tech?) who worked with me was sweet but wore a hoodie and had a computer covered with stickers. There was no explanation of what the testing stations were - just a "put your chin here". By the time I got to Dr Nash (who did none of the examining) I already felt uneasy. He sat across the room and didn't seem to hear why I had come in. There were some attempts at upsell of services I didn't need. At that point, my trust level was zero. If you're looking for thorough, patient-centered eye care, I'd recommend going elsewhere. Oh yeah, and they solicit Google reviews if you need further examples of unprofessionalism.

Horrible! Saw Dr. Hoyt for what was determined to be Recurrent Corneal Erosion. She was absolutely…read moredismissive and no help whatsoever. She needs to just fully retire.

Dr Carey and his staff are wonderful! Came in to get a random growth on the side of my eye removed…read moreand Dr Carey took the time to assess all options before going with surgery. The before and after care provided by everyone at this office is superb

I had basal cell carcinoma on the lower eye lid, right next to my tear duct. Dr. Carey did the…read moreclosure and reconstruction. He did such a great job that it is almost impossible to see where the work was done. There weren't any complications and they really helped to prepare me for both the surgery and the recovery. I learned later that he was the best "lid guy" around. My dermatologist coordinated the 2 appointments the (cancer removal and then closure/restructure the following day. I probably would have not made the hour-long drive into Seattle on my own, but I trusted the dermatologist's choice. I feel very fortunate to be so well taken care by Dr. Carey and his staff. He was totally worth the long drive and I will continue to see him for future need if they arise.

Took my 18 month old after I got a referral from her primary care physician. He was great with her,…read moreI can tell he loves kids and kids love him. Didn't have to wait long to be seen either. Because there are t many eye specialists that take kids my appt was a few months out, but worth the wait. Highly recommend.

If I could give a zero rating I would. Dr. Cadera did not take any care in trying to examine my…read moredaughter. Her current condition causes extreme pain with any type of light and he would not look at her eyes except with full lighting in the room which she could not tolerate. So he dismissed us and left her sobbing through the waiting room and out to the car. Since we were referred to him as the last person who could address the problem she was devastated that no one will help relieve her pain.

I have been going to the Ballard Office and Dr. Lam for years and I love her. BUT I have recently…read morehad serious issues in my right eye which required retina surgery and now requires Cataract surgery. Almost 2 months ago I made an appointment for one week from now with Dr. Carroll, also at the Ballard Office. Well today I got a call that he had to do surgeries that day so they had to bump me out to a month from now. I am going to start looking for a different cataract doctor but at this point I will likely have to wait months more. So disappointed. Oh and as some reviews have alluded to - Their online site sucks. Plus I have always had to wait when I have come in for appointments - most of the time at least 30 minutes to an hour. It is a testament to how much I like Dr. Lam that I have stuck with them this long. **Update Edit: Raised the stars to 4 after a same day callback from Dr. Lam's tech - he got me an earlier appointment to see the surgeon and I am now scheduled for surgery. I do really like the people at this facility I just would like to see them get a little more organized. Since my surgery I have been really well taken care of and am really happy. I am making an appointment today to go back in a month for updated glasses!

I am reviewing Eye Associates NW based on our experiences with Dr. Lam, Dr Le, and the worst…read moreoptical department known to man. If there was an option to give zero stars I would've chosen that instead. Absolutely terrible. Our encounters with Dr. Lam from the first visit to now two years later her bedside manners haven't improved and the optical department has only gotten increasingly worse just like Dr. Lam's attitude. If you are someone who likes your provider to be rude/abrasive and super unfriendly then Dr. Lam is the one for you. If you want an optical department that doesn't have their shit together this is also the place for you. Their excuse is always that they're under new management and trying to get their organization in order but there is no excuse for the constant incompetence and there's absolutely no way any management team will be able to properly manage Dr. Lam's ability to drive patient's away with her argumentative, aggressive, unpleasant, and unprofessional behavior. Our daughter has been seeing Dr. Le as her ophthalmologist for the past four years, she's great with nice bedside manners and is good with kids, but the disappointing thing is that we we have come to find out that none of her chart notes correspond with any of our daughter's visits as of the last two years. We commute 1.5 hrs each way to find out today that at each of the appts our daughter has had every 6-9 months for the past two years has not been properly documented NOR do the providers in the same practice communicate with each others office which is the MOST bizarre thing we have ever dealt with. The weird thing is that the optometrist (Dr. Lam) is openly pissed off that we also still see the ophthalmologist (Dr.Le). The reason why we have done this for two years is because 1) Dr. Le doesn't dispense contacts and 2) because Dr. Lam is SO incredibly unlikable that we and our daughter do not feel comfortable with her and do not want to make the full switch to utilize just her as our daughters eye doctor because she is that unpleasant to be around. Initially we thought maybe we met her on a bad day but clearly she has a bad day every day. This practice has terrible communication from within from provider to provider, and also fails to communicate with us about what appointments are exams and which are not. We have been literally wasting our time for appointments that didn't mean anything and didn't get documented properly. We held out hope that things would get better and improve, because we and our daughter genuinely like Dr. Le and find her beside manners and her pediatric patient care to be comforting for our child, but to find out today that the visits our daughter has had recently haven't been properly charted and exams never happening that we thought was the whole purpose of the appts didn't occur is especially frustrating when I specifically asked in February if our daughters eyes were going to be dilated and they responded "nope we'll just check her eyes, everything looks great" to "today's appt is just about contacts you'll have to come back for an actual eye exam." How in the heck has there been NO eye exam performed when every single time we've brought our daughter in to see Dr. Le (most recently in Feb 2026) we got printed glasses prescription, even last May 2025 we brought our daughter for an appt with Dr. Lam and her assistant Andrea specifically told us that since she had just seen Dr. Le a couple days before that Dr. Lam said she didn't need to see to her. Then when I call the optical department regarding an issue with my daughter's contacts I am told that my daughter's prescription is expired. We saw Dr. Lam today and she says my daughters glasses prescription is also expired when we just saw Dr. Le in February, make it make sense! Using a call center that is nowhere near the providers office SUCKS. You can't get ahold of your care team without going through the call center and that's with excessive hold times too and nobody returns calls. The optical dept may not be part of the providers business any longer but they were never good prior to being under new management they're still unimproved and do not return phone calls. You can't contact via patient portal either which is super archaic and inconvenient! Super disappointing experiences!

I actually loved Dr. Periman. She is extremely personable, seemed very knowledgeable about dry…read moreeyes, mites, etc. and her staff were very pleasant. That said, I ended up paying nearly $4,000 for a bunch of stuff...lid cleansing, and 4 IPL treatments for Rosacea and ocular Rosacea. I had inquired from her staff about Excel V which I had read was the gold standard for ocular rosacea and they told me IPL was the way to go. Well, I only saw Dr. one time. The 4 IPL treatments were done by her staff. When I told them it didn't seem to be working about half way through I was told I needed patience so I went for the entire course per Docs recommendation. Not only did it not improve my skin at all, it actually made my eyes worse. Wish they would have laid out my options before rushing me into something that was really not intended for rosacea. Surely as knowledgable as this Dr is she would have known about the procedures such as Excel V and V Beam and could have explained them all so I could have made a choice. When I told the staff it didn't work they just said "ok". No follow up with me by the Dr or anyone else. This did leave me feeling like it was all about the Benjamins to them. Hope I'm wrong but here I sit....my eyes worse then ever, my skin still bad and my bank account much smaller. She came highly recommended and is probably great for dry eyes but I would not recommend her for ocular rosacea at all.

What a great bunch of people. As previously stated, Dr. Periman had such a wonderful bedside…read moremanner. Both her AND the staff were kind and informative. They answered all the questions I had and, being an engineer, I usually have a lot. I WILL go back to them for my next eye exam or any other needs. It was such a great visit. I've never had a doctor and their staff make me feel so relaxed and comfortable. This is the right one.

I was here sometime last year for an eye health checkup and the process and exam went great. I had…read morea followup appointment scheduled for nearly 10 months down the line which felt like forever until this week. Well despite getting multiple reminders both via email and phone leading up to today, I arrived this morning for my scheduled appointment only to find out that my doctor not work there anymore. The front office did reschedule me on the spot, but I made a whole trip out there fighting commuter traffic all for one big nothing. Guess their patient coordination system needs some work because that was a HUGE oversight (update: pun unintended but when I caught it I chuckled).

My recent appt to scan for cataracts and glaucoma and to determine if corrective lens were…read morerecommended. Melanie was the assistant who did preliminary work. She was quite kind and informed me of what to expect from each procedure. After a 20 minute wait, Dr Do performed some tests and examination and explained some of the results to me. They said another test was needed. But it could not be completed today. I asked if it was because my eyes had been dilated. Dr. Do said no the person who does that test doesn't work on Tuesdays. I expressed my frustration that I was scheduled for a glaucoma exam and one of the people who performs a glaucoma test doesn't work on the day my appt was scheduled. Dr Do quite rudely responded with"What do you want me to do?" Not in an I'm here to help way but in the you are unreasonable and I am annoyed way. Even though it was more than reasonable for me to be frustrated that I would need to come back for a second appt due to this lack of patient consideration in scheduling. I said you could start by not being rude. At which point, Dr. Do very slowly laid one hand in his lap and placed the other on top, leaned forward and as condescendingly as possible said, "She's not here today." At this point, not wanting to be treated in this manner again, I asked if I could see another dr on my return. Dr. Do said yes, grabbed his clipboard, very curtly said go to the front desk and stormed out of the exam room. By the time I gathered my things and walked out into the hallway, Dr. Do was at the reception desk impatiently waving for me to hurry down the hall. Some of the information Dr. Do had provided was confusing to me and some of my questions went unasked because of his abrupt end to my appt. I did call to ask my questions but there was some guesswork involved in the answers I received because I was not talking to a doctor. Maybe I'm wrong, but I expect more respect, maturity and patient concern from a doctor who involved in my care. Maybe the other doctors in your office are more capable of understanding and caring for patients. However, at this point, I do not feel at all comfortable returning to an environment. where I've experienced such an extreme lack of professionalism and consideration.

I came in for a routine examination with Dr. Lee and she did a very good job. I had high eye…read morepressures and she said my nerves looked suspicious for glaucoma. I have had an eye examination every year and never had been told that I might have glaucoma. Since my visit I have started medication to slow the progression of glaucoma. I am very grateful that she helped me! I highly recommend Dr. Lee.

Really nice Doctor I had a great experience she is helping me to cure My eyeread more

The best doctor visit I've ever had. She's totally non-judgmental (I'm part of an alternative…read morelifestyle that effects my medical needs) and really cared about listening to my concerns, explaining anything I needed explained until I understood it. When I mentioned my family members (also patients, but it was my first time there), she quickly recalled who they were and spoke knowledgeably about them. UWMedical also does a thing where you can get test results online and email with the doctor if you have any questions; this is very convenient.

I've been seeing Lucy Hwang since 2015, and she has been great! The reason why I start to see her…read moreis that I was living in U district and she can speak Mandarine which can be useful for me as I don't know most medical terms. Lucy just helped me with my pap smear this January annual check, and I have to say, this time is so much better than the one I did in UW Hall Health Center.