Front desk and scheduler for surgery could use some process improvement. Regular eye…read moreappointments and pre-op/post-op appointments are always running behind. Today, I wasn't even greeted upon arrival, and was told it would be awhile because I was 15 minutes early. They ask for your date of birth in front of all patients in the waiting room which is a blatant violation of HIPPA . Seems very unorganized. However, surgery in the Ballard office was amazing and efficient, and super kind.

No response. Can't get an appointment. No call backs! Takes weeks for call back…read more Two botched surgeries. Two cataract surgeries which were botched and need to be redone!

I was referred to Dr. Carey by my dermatologist to remove a small new mole I had noticed on my…read moreupper eyelid during my skin check. I'm a completely self admitted anxious medical person, especially given that I have a family history of melanoma and have been monitored closely over the years by my dermatologist. Plus, add in it's your eyelid which made me even more nervous. Thankfully I was in the best hands possible. Dr. Carey was so kind, calming, and wonderful throughout this whole process of getting this removed. His staff made everything seamless with scheduling, and answered any questions I had and were so kind when they could probably sense my panic at times about things. I'm almost 2 weeks out from him removing the mole and you can barely tell I had it taken off. I am eternally grateful for his care he has given me and feel so fortunate to have found him. Thank you Dr. Carey!

Dr. Tim Carey is, without a doubt, the best of the best. His expertise as an ophthalmologist is…read moreunquestionable--he's incredibly knowledgeable, precise, and thorough in every aspect of his care. But what truly sets Dr. Carey apart is his heart. He doesn't just treat patients--he genuinely cares for them. Every appointment feels like a conversation, not a transaction. He takes the time to explain things clearly, answer questions with patience, and make sure you feel seen, heard, and supported. You never feel rushed. You always feel valued. Dr. Carey is a rare and special kind of doctor, and I feel incredibly lucky to be in his care. If you're looking for someone you can trust completely with your vision and your well-being--look no further.

First of all, this used to be a great clinic about 6 years ago, but they have expanded clinics and…read morehave outsourced all of their customer calls to a call center in Las Vegas. If you need a refill on a prescription, good luck. You will call, be placed on a hold and someone with little experience will try and message your doctor (or will say they will and won't). Half the time you have to call back again and they act surprised that a refill had been requested. My doctor used to spend a good 20 minutes with me (I have dry eye) and now she rushes in, discourages talking, and is out in 8- 10 minutes. This is after waiting for 50 minutes while they make me do a regular eye exam, even though I get my contacts and eye glasses somewhere else (Thank God I don't have to deal with them in that capacity!!). Their patient portal is also a headache. You can't leave any messages to your care provider -- only to make appointments (once again saving them money so they don't have to pay a person to talk to you). If you need timely help, count them out. I am going to look for a smaller sized provider to get more personalized service.

I rarely leave negative reviews, but my experience at Eye Associates NW was disappointing from…read morestart to finish. The entire process felt like an assembly line. Impersonal and unprofessional from the very beginning. Check-in is done by a machine, not a human. I was put through a series of exams in stations - with no privacy - one of the stations was actually in the hallway. The young woman (tech?) who worked with me was sweet but wore a hoodie and had a computer covered with stickers. There was no explanation of what the testing stations were - just a "put your chin here". By the time I got to Dr Nash (who did none of the examining) I already felt uneasy. He sat across the room and didn't seem to hear why I had come in. There were some attempts at upsell of services I didn't need. At that point, my trust level was zero. If you're looking for thorough, patient-centered eye care, I'd recommend going elsewhere. Oh yeah, and they solicit Google reviews if you need further examples of unprofessionalism.

I had basal cell carcinoma on the lower eye lid, right next to my tear duct. Dr. Carey did the…read moreclosure and reconstruction. He did such a great job that it is almost impossible to see where the work was done. There weren't any complications and they really helped to prepare me for both the surgery and the recovery. I learned later that he was the best "lid guy" around. My dermatologist coordinated the 2 appointments the (cancer removal and then closure/restructure the following day. I probably would have not made the hour-long drive into Seattle on my own, but I trusted the dermatologist's choice. I feel very fortunate to be so well taken care by Dr. Carey and his staff. He was totally worth the long drive and I will continue to see him for future need if they arise.

Was referred to see Dr. Carey by my optometrist. I got a call 2 days before my appointment to be…read morerescheuled because Dr. Carey had a surgery. A few days later, I got another call. They were rescheduling me again. Apparently, he was out of town. When they called a third time to reschedule me, I cancelled. Total waste of my time and super inconvenient as I'd taken time off of work. Incredibly unprofessional office. Don't waste your time.

Took my 18 month old after I got a referral from her primary care physician. He was great with her,…read moreI can tell he loves kids and kids love him. Didn't have to wait long to be seen either. Because there are t many eye specialists that take kids my appt was a few months out, but worth the wait. Highly recommend.

If I could give a zero rating I would. Dr. Cadera did not take any care in trying to examine my…read moredaughter. Her current condition causes extreme pain with any type of light and he would not look at her eyes except with full lighting in the room which she could not tolerate. So he dismissed us and left her sobbing through the waiting room and out to the car. Since we were referred to him as the last person who could address the problem she was devastated that no one will help relieve her pain.

Dr.Jackson and his assistant are excellent! unfortunately the practice has administrative…read moreissues-people are very polite but better communication between scheduling and check in are needed. Was scheduled months ago, then got a text that the Dr I scheduled with would be out of the office and I'd need to reschedule. Called twice and first person I talked to was confused and I was put on hold. I was told I had an appointment and the Dr would be in. I called back and got a second person who confirmed I would be seen by a different doctor than I originally booked with. No problem- needed the appointment and DrJackson is great. Got to my appointment early, checked in. Kept waiting well after scheduled start - ok I understand things go on in the field of medicin. Had to ask front desk multiple times about my appointmen. finally got called over 30 minutes past my appointment times. They have great Dra and services but they really need to coordinate better!

I would like to share my experience with Eye Associates Northwest. I saw Dr. Stacy L. Porter, MD,…read moreon 02/04/2026, for a recheck appointment. However, I was later billed $4,737.00 for services that I do not believe were provided, and it appears that both my insurance and I were charged for these services. This situation has been quite stressful; I am very concerned about this situation and would appreciate clarification regarding the charges. I am happy to provide any additional details if needed.

I actually loved Dr. Periman. She is extremely personable, seemed very knowledgeable about dry…read moreeyes, mites, etc. and her staff were very pleasant. That said, I ended up paying nearly $4,000 for a bunch of stuff...lid cleansing, and 4 IPL treatments for Rosacea and ocular Rosacea. I had inquired from her staff about Excel V which I had read was the gold standard for ocular rosacea and they told me IPL was the way to go. Well, I only saw Dr. one time. The 4 IPL treatments were done by her staff. When I told them it didn't seem to be working about half way through I was told I needed patience so I went for the entire course per Docs recommendation. Not only did it not improve my skin at all, it actually made my eyes worse. Wish they would have laid out my options before rushing me into something that was really not intended for rosacea. Surely as knowledgable as this Dr is she would have known about the procedures such as Excel V and V Beam and could have explained them all so I could have made a choice. When I told the staff it didn't work they just said "ok". No follow up with me by the Dr or anyone else. This did leave me feeling like it was all about the Benjamins to them. Hope I'm wrong but here I sit....my eyes worse then ever, my skin still bad and my bank account much smaller. She came highly recommended and is probably great for dry eyes but I would not recommend her for ocular rosacea at all.

What a great bunch of people. As previously stated, Dr. Periman had such a wonderful bedside…read moremanner. Both her AND the staff were kind and informative. They answered all the questions I had and, being an engineer, I usually have a lot. I WILL go back to them for my next eye exam or any other needs. It was such a great visit. I've never had a doctor and their staff make me feel so relaxed and comfortable. This is the right one.

My recent appt to scan for cataracts and glaucoma and to determine if corrective lens were…read morerecommended. Melanie was the assistant who did preliminary work. She was quite kind and informed me of what to expect from each procedure. After a 20 minute wait, Dr Do performed some tests and examination and explained some of the results to me. They said another test was needed. But it could not be completed today. I asked if it was because my eyes had been dilated. Dr. Do said no the person who does that test doesn't work on Tuesdays. I expressed my frustration that I was scheduled for a glaucoma exam and one of the people who performs a glaucoma test doesn't work on the day my appt was scheduled. Dr Do quite rudely responded with"What do you want me to do?" Not in an I'm here to help way but in the you are unreasonable and I am annoyed way. Even though it was more than reasonable for me to be frustrated that I would need to come back for a second appt due to this lack of patient consideration in scheduling. I said you could start by not being rude. At which point, Dr. Do very slowly laid one hand in his lap and placed the other on top, leaned forward and as condescendingly as possible said, "She's not here today." At this point, not wanting to be treated in this manner again, I asked if I could see another dr on my return. Dr. Do said yes, grabbed his clipboard, very curtly said go to the front desk and stormed out of the exam room. By the time I gathered my things and walked out into the hallway, Dr. Do was at the reception desk impatiently waving for me to hurry down the hall. Some of the information Dr. Do had provided was confusing to me and some of my questions went unasked because of his abrupt end to my appt. I did call to ask my questions but there was some guesswork involved in the answers I received because I was not talking to a doctor. Maybe I'm wrong, but I expect more respect, maturity and patient concern from a doctor who involved in my care. Maybe the other doctors in your office are more capable of understanding and caring for patients. However, at this point, I do not feel at all comfortable returning to an environment. where I've experienced such an extreme lack of professionalism and consideration.

I am deeply disappointed in the care my Dad received from Northwest Eye Surgeons and Dr. Rostov…read more Despite placing his trust in them for cataract surgery in March 2022, my Dad was met not with compassion or medical excellence, but with indifference, excuses, and substandard results. In March 2022, my Dad underwent cataract surgery with vision correction on both eyes. One eye, however, was left with only 20/40 vision, and both eyes now have numerous black dots that partially block his vision in the outer corners. This was far from the expected outcome, and even Dr. Rostov and her team acknowledged at the time that this result did not meet expectations. But by April 2022, the tone shifted. Dr. Rostov and her team offered explanations that were not only incorrect but astonishingly careless. First, they tried to blame the outcome on diabetes--despite my Dad not being diabetic. It's shocking that such an unfounded excuse would even be suggested. Then, they blamed retinal issues, citing a referral they themselves had made to a retina specialist. This, too, was baseless, as my Dad's retina was confirmed to be healthy. These attempts to deflect responsibility felt dismissive and unprofessional. Between April and September 2022, we pursued every avenue they suggested--multiple follow-ups, eye drops, and laser treatments--but none of it helped. In September, when we tried to schedule the next recommended follow-up, we were suddenly told we'd have to pay out of pocket, despite it being part of the plan to address the ongoing issues. This was incredibly disheartening. In May 2023, we met with Lance Baldwin, the "COO". His response was cold and devoid of empathy. He insisted the outcomes were acceptable and even scoffed when we mentioned reporting to the Washington Medical Commission, implying they had inside connections and had no reason to be concerned. This arrogance was shocking. In June 2024, my Dad sought help through the UW medical network. After thorough evaluations, the doctors concluded that his ongoing problems--black dots and glare--were due to issues with the lens implants themselves, particularly reflections from the edges of the lenses. This confirmed what we had suspected all along. In August 2024, Cookie Dalgado stepped in, offering some hope. But after my Dad declined their proposed terms, they completely ghosted us, despite promising a response by the end of that week. This entire ordeal--from the surgery in March 2022 through the months of follow-ups and attempts to find solutions--has been long, painful, and exhausting. We made countless visits in good faith, always hoping for a resolution. My Dad, who is 80 years old and doesn't speak English, has suffered deeply, both physically and emotionally. For months after the surgery, he couldn't sleep due to discomfort and anxiety over his vision. It is truly heartbreaking to see an elderly man treated this way--dismissed and left to suffer as if he were nothing more than a burden. Northwest Eye Surgeons' handling of my Dad's care has been profoundly disappointing and, frankly, inhumane.

I came in for a routine examination with Dr. Lee and she did a very good job. I had high eye…read morepressures and she said my nerves looked suspicious for glaucoma. I have had an eye examination every year and never had been told that I might have glaucoma. Since my visit I have started medication to slow the progression of glaucoma. I am very grateful that she helped me! I highly recommend Dr. Lee.

Really nice Doctor I had a great experience she is helping me to cure My eyeread more

I've been seeing Lucy Hwang since 2015, and she has been great! The reason why I start to see her…read moreis that I was living in U district and she can speak Mandarine which can be useful for me as I don't know most medical terms. Lucy just helped me with my pap smear this January annual check, and I have to say, this time is so much better than the one I did in UW Hall Health Center.

The best doctor visit I've ever had. She's totally non-judgmental (I'm part of an alternative…read morelifestyle that effects my medical needs) and really cared about listening to my concerns, explaining anything I needed explained until I understood it. When I mentioned my family members (also patients, but it was my first time there), she quickly recalled who they were and spoke knowledgeably about them. UWMedical also does a thing where you can get test results online and email with the doctor if you have any questions; this is very convenient.