I love this place. The techs are wonderful and I get great mani-pedis, at a great price. Every…read moresingle time! I won't go anywhere else.

Time isn't accurate. Walked in got laughed at. Last set of nails cracked mid nail with no chip. Not…read moreend of the nail. Mid nail bed hurt a lot. Will not be coming back.

10/10 recommend. We love this place! They had a ton of colors and designs to select from. We did…read morethe cat eye gel which is really stunning! Prices weren't bad compared to the mani/pedi cost in Cincy. I would recommend making an appointment by phone since a lot of people tried for walkins while I was there.

No frills salon that does a fantastic cat eye! Cat eye gel is my absolute favorite and they took…read morethe time to make it beautiful. Note, if you want sanitized tools, bring your own. I'm used to salons that separate clean and used nail brushes and provides single-use nail files. This isn't that kind of salon.

Ruby is AMAZING!!! She's meticulously and extremely creative with her nail artistry. Highly…read moreRecommended.

Rarely have I encountered a customer service experience so astonishingly inept, discordant, and…read morebereft of professionalism as the one I experienced at this salon. What should have been a relaxing appointment devolved into an unnecessary display of defensiveness, discourtesy, and astonishingly poor communication. Before the service began, I presented my nail technician with a photograph of the exact shape and style I wanted. Throughout the appointment, I reiterated my expectations with remarkable clarity. After the initial cut, I politely requested that my nails be made slightly shorter. As she continued shaping them, I showed her the reference photo again and asked whether the finished result would resemble it. Without hesitation, she confidently assured me that it would, explaining that everything would come together once the acrylic powder was applied. It did not. Even after the acrylic was applied and the shaping continued, the nails remained conspicuously dissimilar to the reference image. When I expressed my concern once again, the explanation suddenly shifted. I was informed that achieving the requested shape was impossible because my nail beds were "too wide." This abrupt contradiction was both bewildering and avoidable. If my anatomy genuinely precluded the desired result, that should have been communicated before the service progressed not after repeated assurances that the design was entirely attainable. Competence is measured not only by technical ability but by candor, expectation management, and the willingness to communicate honestly with a client. Rather than acknowledging the inconsistency or attempting to rectify the situation, the technician became conspicuously defensive. Her response "I'm the nail tech" was not the declaration of expertise she seemingly intended it to be. Expertise inspires confidence through results, not through appeals to authority. The interaction then descended into complete absurdity. Instead of exploring solutions, offering to reshape the nails, proposing an alternative, or even discussing the possibility of starting over, she abruptly abandoned the service altogether and instructed me to "find someone else to do your nails" while I was still seated at her station. The owner's intervention was even more disconcerting. Rather than serving as a calming and solution-oriented presence, she entered the conversation by raising her voice and repeatedly interrupting me as I calmly attempted to explain my concerns. At no point did I reciprocate her volume or hostility. I simply explained that speaking over me would not resolve the issue. Unfortunately, reason appeared to be far less welcome than indignation. The technician then attempted to justify her conduct by referencing the fact that I had been engaged in a professional phone conversation. That observation was entirely immaterial. My ability to conduct business while sitting quietly in a salon chair has absolutely no bearing on whether the service I was paying for was executed correctly. It was an irrelevant distraction from the actual issue: the inability to produce the design she repeatedly assured me she could achieve. To compound matters, the owner stated they had the right to charge me for half the service, while the technician simultaneously declared she "didn't want it." The irony was almost theatrical. Rather than demonstrating composure, accountability, or even a modicum of customer care, the interaction became an exhibition of emotional impulsivity masquerading as professionalism. As I prepared to leave, the owner remarked to another client that she was "so mad I'm shaking" before informing me that I was no longer welcome. I found that declaration almost superfluous. An establishment that responds to respectful criticism with emotional volatility is not one I would voluntarily patronize again. What remains most perplexing is how effortlessly this entire ordeal could have been avoided. A simple acknowledgment that the requested shape was unattainable, an honest conversation at the outset, or even an offer to restart the service would have demonstrated integrity and professionalism. Instead, every opportunity for resolution was eclipsed by defensiveness and escalating hostility. I have attached photographs of the reference image alongside the result I was being given. The juxtaposition speaks more eloquently than words ever could. Professionalism is not merely the execution of a technical skill; it is the capacity to communicate honestly, receive feedback with grace, and preserve a client's dignity even when expectations cannot be met. Unfortunately, this establishment failed on every front. What I anticipated would be an hour of self-care became an exercise in unnecessary confrontation, public embarrassment, and astonishingly poor customer service. I cannot recommend a business where accountability is supplanted by ego, communication is eclipsed by interruption, and a courteous customer is treated poorly

I worked with Danni and she was fantastic! She was quick with getting me send for an appointment,…read moreshe has fair prices, and she did exactly what I wanted. I was looking for a natural look for a wedding coming up and she took just great care and time to get them done. Will definitely be back!

Tori is super friendly and knowledgeable. She volunteered…read moreher time at our Martinis and Manicures event several years ago and I have heard nothing but good things since.

Salon was super cute and welcoming. This was my first time trying Sassy Salon. Jessica did a…read morefabulous job on my color and I have received so many compliments on it. They also have a really cute boutique in the front of the salon! Great family atmosphere as well. I will definitely be back!!

Hello everyone I just have to brag about my stylest Maddy she is the best her personality was very…read morewelcoming and just adorable ! I was in a desperate need of a permanent hair stylest . My natural hair is dark and I'm moving towards being a blonde and I'm soooo pleased with Maddy and her technique she is now my permanent stylest and sassy salon is the place to be reassured your walking out of Sassy being Sassy! Loved my experience and my hair!! Thank you Maddy and thank you Sassy salon

Wow! Super impressed by this place. I went on a whim for a fill and now I won't go anywhere else…read more The design work was amazing. I showed a photo and got exactly what I wanted!

My significant other and I decided to try a new spot to get our nails done. This so happened to be…read morethat spot. I'd say we made a good choice. We walked in and we were helped almost instantly. They had us wash our hands first. I was seated for my pedicure right after. I was quickly handed a menu for a complimentary drink. That was a great way to start things off! I chose an Orange juice. It was pretty tasty. I was given another menu to choose what I wanted done. I chose the Classic Pedicure for my Spa Pedicure. It included Clean & Cuticles Trim, File & Shape, Callus Removal, Sea Salt Exfoliant, and Polish Application. The price was $32, so it wasn't that bad. The massage chair was a decent touch. I got a clear coat and it came out really nice. I was pretty impressed by the pedicure. It felt slightly rushed, though. I got a Manicure afterwards. This was $20. The service took a good amount of time, so that was a plus since I wanted them to be clean. My nails came out very nicely considering the shape they were in when I walked through the door. My nail technician did a great job. I wish the pedicure lasted longer. I was impressed by her attention to detail on my Manicure. She had a positive attitude. Overall, this place didn't have any major issues. Everything was fairly simple from walking in through the door to leaving. The whole place had a clean essence to it with a slightly modern feel. I recommend this spot. I'm pretty sure I'll come back someday. Date of visit: 08/14/2023

Here is a more polished, firm, but professional version of your review that still clearly…read morecommunicates your experience: I have visited this salon several times before and have always had good experiences, which is why this visit was so disappointing. I walked in at 4:00 PM requesting a fill-in, and the technician immediately told me no without offering any explanation. The response felt abrupt and dismissive, and there was no effort to communicate or provide alternatives. I drove over an hour to get there, so the lack of courtesy and professionalism was extremely frustrating. A simple explanation or respectful tone would have made a big difference. Customer service matters, especially when you are the first point of contact. Unfortunately, due to this interaction, I will not be returning. I hope management addresses this, because one negative experience can easily cost loyal customers.

If I could give a 0 star rating I would not only did I not get the style I asked for but I also…read morehave mismatched nails! I asked for coffin style and some of my nails are coffin style others are square! Then the gel overlay is extremely thick! He made me nails extremely sharp! And airbrushed paint onto the powder where some of my nails are completely white and I asked for a white and nude ombré look I'm posting what I asked for and what I got!

I was in a nail crunch - needing a fill and repairs and IDs Touch came through for me! Very…read morefriendly, great service and excellent work on my stiletto nails. I even tried out the their cool nail printer! I will definitely be back again!

Professional, affordable, comfortable, clean, attentive and talented! Everything I look for in a…read morenail salon. The location is a little further away from my home than the salon I used to go to, but it is worth the journey to know I will be getting just what I want. Happy customer here!

Pam, Pam, Pam...she is an artist with color and styling. I walked into the salon for the first…read moretime (new to the area) and very much wanted a change but was not certain what I wanted to do, so I said " I have never said this before, but do whatever you like!" And she gave me such great color and style that all of my family and friends loved it and most importantly I love it also!

Beautiful salon in a relaxing and pleasant atmosphere. My stylist Pam is very experienced and an…read moreexpert on color. She always does a great job! Love the new location!