I had a refrigerator not cooling and called On Premise Repairs and spoke with James who was kind…read moreand professional and asked questions regarding the appliance and got an appointment set for me early the next morning. James (another James) came to the house took one look and knew exactly what the problem was and went to work to repair it. James is very knowledgeable about repairing appliances, he sent me a text telling me he was on his way and what time he would arrive. The bill was quiet reasonable and his workmanship was amazing. I highly recommend this company for your appliance repairs!

Great service . Reasonable price. Professional . They…read morearrived on time and find no issue . Only charge me for trip charge. Very fair and morale

Satisfied with service . had some misunderstanding about price, but it was resolved .read more

I just had my Dishwasher issue diagnosed and repaired by this company and can highly recommend…read more Technician was professional and efficient--worked in a safe manner (I am an Oil and Gas guy and notice these things)--is local to The Woodlands and cannot recommend more highly.

I needed help with this commercial refrigerator that I use as a garage drink fridge. They came…read morepromptly, diagnosed the problem, and fixed it quickly! Thanks!

From the owner: ATR Group Appliance Repair provides professional appliance repair services for homeowners…read morethroughout Houston and the surrounding communities. We repair refrigerators, washers, dryers, dishwashers, ovens, stoves, freezers, microwaves, and other major household appliances. Why homeowners choose ATR Group: * $69 service call waived with repair * Same-day appointments when available * 90-day labor warranty * Up to a 1-year warranty on replacement parts * Electronic control board diagnostics and repair * All major appliance brands are serviced * Transparent pricing with no hidden fees Our goal is to diagnose the problem accurately, explain your options clearly, and complete reliable repairs that help extend the life of your appliances. We take pride in providing honest service, quality workmanship, and a repair experience you can trust. * Parts warranty depends on the manufacturer's warranty.

I'm so impressed with TSA tech Ryan. He is so knowledgeable, professional and really takes the time…read moreto fix things properly. He went out of his way to fix a tricky issue with my problematic dryer. I'm not sure anyone else would have gone to the lengths he did. So grateful. Highly recommend!

Ryan Cooper serviced my Maytag Neptune today! I learned lots of facts about the washer. He was…read morepolite, kind and brought knowledge about the brand and appliances in general. He diagnosed it quickly to replace the needed part. Also, TSA scheduler was quick to get him here to Katy too! When you can't use the washer that is an important feature as well. I will be using them if my ol' Maytag needs servicing again.

We had Ben as our service tech today. He was very pleasant and professional. Communication before…read morecoming out was on-time and in the window given. I explained what the machine was doing and he got right to work. After checking mid way on him, he had 2 possibilities that he was narrowing it down to. Well the news was not in our favor on this one and he explained that it was not cost efficient to fix this dryer and explained I could buy a new for that. Honesty. That is appreciated and that exactly what he demonstrated. He showed me all the prices of parts and we were in agreement. He just charged the diagnostic fee and put my dryer back together. A Noble Service is lucky to have him on their team and sending out very trained service techs. I would recommend this company for all your service needs.

Don't waste your time and money. I contacted A Noble because my compressor on my refrigerator was…read moremaking a loud noise. They sent out a Technician and confirmed it was the compressor. I paid the $80 fee and was told they would call me with the quote and the $80 would go towards the repair. A month later I called since I hadn't heard anything. Kristina answered and said they don't do compressor installations only repairs but that they would call back with a referral and the $80 would go towards the referral repair. Nobody ever called back. If you don't want to be lied to and ripped off go call someone else.

When you have the same excellent service tech - who is no nonsense, direct, and just a kind and…read morecaring human being - over a course of many years, it really speaks to the quality of the business and its owners. Our repair was done quickly and efficiently. Our tech even cleaned up areas that he could've left for me to deal with. I cannot remember when we've had such excellent, consistent service over the course of a decade.

Our technician was very informative and helped with repair options. Very happy with the service callread more

I can tell you I put the word out that I need assistance with my refrigerator not cooling and they…read morewere on a phone call to me within five minutes and within 30 minutes of that time their tech was here at my house at the front door and I got it repaired short and fast he took care of it. He met the needs of getting it taken care of and he showed me the cost to repair it and he took care of business and very professional young man. I highly recommend this business. They do everything on any kind of appliances, washing machines, dryers dishwashers, microwave stove, stoves ovens anything they fix it and repair it in their here quick and they do take care of business fast. They are very high-quality and very good respectful business I see.

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Can't thank this company for delivering on my kitchen hood. Very professional work and…read morecommunication. Reasonably priced and tackled a job that was above my pay grade. I would definitely use this company again and highly recommend. I found them on yelp and had three other proposals. They completed the day of quoting. Can't stop looking at place my ugly microwave occupied!

Took my money, never finished the job, told me to do it myself, and repeatedly didn't show up…read more I paid them to move my washer and dryer and install it in my new home. He delivered it but he didn't have the right cable to hook it up. He told me to go buy it and he'd come back the next day. He never showed up. I rescheduled with him, and never showed up. His wife told me I can just do it myself. If that's the case... Why did I just pay him 175 dollars? Horrible. ***In response to the company's message: We tried multiple times to get you to come back. We bought a new attachment to make it easier for you to complete the job. We don't know about dryer parts. You should have asked about connections when you were making your estimate. You mention regular customers-- we had at one point wanted to become a regular customer. But never showed up multiple times. Lying and saying you will come and then never showing up is rude and unprofessional. If you didn't want to drive all the way back out here to complete the installation you should have reimbursed us for the cost to install the vent and the cord. I don't know if you understand how silly it sounds for a service person to take your money and then tell you to finish the job. That is ridiculous. Finish the work you start. *** This company has changed their response again, now saying that the job was just a delivery. It wasn't. I requested appliance installation and delivery. They never asked what type of prongs or plugs were involved. When he didn't have the part to install it, he said we should go buy the part and he promised to come back the next day. He never came back. He tried to blame it on us. As long as you do the research to ensure everything he needs is available he might do a good job. But-- if he needs a piece of equipment to finish the job--do not give him any money until he comes back and finishes the work. There is a chance he will lie and say he will come back, and he won't. He will miss multiple appointments and waste your time. Most likely he will never come back, and avoid your phone calls. Or... He will tell you that it's all your fault and tell you to finish the job you paid him to do.