Diagnosed the problem, talked through my options then took care of me when I chose the cheapest route. Can't thank them enough!

*updating my review because of the very thoughtful and helpful response! I really appreciate the explanation and the price makes sense now. We should have asked more questions at the time of the quote. Glad to hear there are cheaper options to fix the issue now. I may have just had a one-off experience because everyone seems to love them, or maybe the tech we got wasn't honest, but I called them since our washer was struggling during the spin cycle. They quoted us over $400 to fix this and said it was because it's a complicated and expensive part to replace. Luckily, we ended up doing some research and the part was $30 at Lowe's and it took maybe 20 minutes to replace ourselves. We had to pay the diagnostic fee which was over $100 even though we already knew what was wrong with it. The whole experience felt dishonest. Even if they used authentic parts I can't see that they would be that much more expensive and the labor was definitely not complicated. Next time we're going to research the fix before calling anyone. Sucks that good appliance repair companies are so hard to find. read more

I posted my dryer repair request on Yelp and Steve responded very quickly. I called and they provided the service charge fee and had someone out the next day (and it was New Year's Day!). David, the technician was very professional and nice, quickly diagnosed the thermal fuse as the issue and replaced that and my vent at my request. Work was done quickly and I thought the pricing was reasonable. Thanks! I really needed that dryer working. read more

Authentic, honest ... truly I wouldn't go to anyone else. He was my second call after I spent 600.00 and helped me get the work done for free from the manufacturer read more

Scheduled at 9, showed up as promised at 3, perfect repair by 4! I cannot recommend this repair shop enough. They are exceptional read more

Mr. Steve was so quick to respond and the first quote I received when I requested for appliance repair. Not only did he respond right away, but he genuinely took the time to walk me the issue my refrigerator and freezer were having. Most importantly, he was honest and I valued his professional opinion. Thank you Mr. Steve. read more

Wonderful service, and they fixed our dryer and washer quickly, at a more than fair price. Would absolutely call them again.

Matthew was amazing on time and very professional. He fixed my igniter quickly and explained everything i needed to know!

All of his workers very courteous and trustworthy!! would use them again in a heartbeat!! read more

thanks to James! Wonderful service and repair on my Kenmore washer and he took care of my disposer without my asking! Price was right too!

Fast response to yelp query Dispatcher was very knowledgeable Price was fair Tech was friendly Availability was next day What is there to not like? read more

We had a Honest service tech that came out and was able to resolve and explain our issue. Walked me through the codes from diagnostic mode and test type. Professionalism. Diagnostic fee is about on part for what you would pay for others. In our case the finding was the drain line for the washer needed either snaking, or in my case, just a little green gobblin down the hatch and flush with hot water. Their office hours and pricing are what I call classic ran which in the consumer case is a good thing. It signals that they don't do the over worked beat down for field techs making it more likely that you will have done right the first time. read more

Referred to Steve Slaton by a friend who's used the company for many years. We have a 10 year old Whirlpool side by side with an ice maker issue from months ago and a new unrelated issue with the water dispenser which actually prompted our need for service. We were preparing ourselves for a big service bill or even having to consider buying a new unit. Surprised to learn they offered a technician on July 4 even though our service need was definitely not an emergency, and there was no extra charge. Troubleshooting to identify a problem and come up with a solution is challenging at best, and we had 2 unrelated problems. James was our expert technician and he did a fantastic job identifying the issues and coming up with reasonable solutions. Dealing with an ice maker usually takes a follow-up visit just because it takes a while to go through multiple cycles to confirm it's working properly. He came back at no extra charge to ensure he was on the right track to solve the problem. He didn't have to order a part for the ice maker, but the water dispenser was another story. He ordered a part and clearly stated the cost and the labor to install it - all very reasonable and the cost of the initial service call was applied to the total invoice. There was no attempt to up-sell something we didn't need. BONUS: I'm the kind of guy who likes to look over shoulders to see how things work and he embraced my questions and provided easy to understand answers that will help me troubleshoot for myself in the future. Steve Slaton's team offers old fashioned, dependable service and very fair charges. We feel very fortunate to have had James assigned to our service call, but I feel confident any technician the company sends out will be well-qualified and very professional. Without hesitation, we'll use Slaton for all future appliance needs and we're very happy to know we have a trustworthy source for service at a fair price when we have issues. read more

Good fast and affordable service!!! The tech knew right away what was wrong and showed me the indicators he used to diagnose. Within 30-45 mins my GE refrigerator was back to working as it should. Very pleased and saved these guys to my contacts for future help!!! read more

Had a great experience as Matthew was our tech. Professional, transparent with logistics (our part required shipping) and price. Efficient with diagnostics and repair. Will use them again. read more

Great Service and Excellent Advice from their technician. We had them out to look at our washing machine that was broken. I was given an honest opinion as I was told it would cost more to fix it than to purchase a new one. Old time customer service you can count on and I highly recommend this company for your repair and service needs. Thank you. read more

Good experience. Communicated when they would arrive and was even able to move to an earlier time slot. The technician determined that our dryer was OK and did not need a repair. I appreciated his assessment and honesty not to "invent" an issue to make money read more

Returned my call quickly, on time got the problem fixed quickly at a fair price, I'll use again.

If you have something you know is broken give these guys a call. I had an issue with my dryer and it was completely resolved in less than 24 hours. I will gladly use them again for the professional behavior and work. read more

Called Steve Slaton Appliance Repair when my dishwasher suddenly quit working. Got the recommendation from my neighborhood FB page. They were able to schedule me an appointment within 24 hours of calling. David showed up early for our appointment, which was awesome! He was very friendly and wasted no time figuring out the issue. It was a simple fix and he was all done. Able to pay with a CC and everything was wrapped up in no time. I will definitely be calling Steve Slanton if/when any other appliance in my home decides to stop working in the future! Promptness, respect, up front about pricing and obvious knowledge of my appliances goes a LONG way with me! read more

Knowledgeable, friendly help from Robbie! Didn't try to sell us service we didn't need. We're very happy with the company and will definitely use them in the future. read more

My first experience with Steve Slaton. Very professional and came on time. I found them to be reasonable and will definitely use them again. M. Frazier read more

They were amazing! Very responsive, timely and friendly - more importantly upfront about everything. Robert McKinney, Service Manager was my tech and I have nothing but high praises!!!! Highly recommend them. read more

I've used them twice now to repair a freezer and a washer. The techs are competent and courteous. Repairs well done for fair prices. I will use them for all of my future needs. read more

Very quick response time, clear price quotes, polite, and professional. We have used them in the past for a dishwasher issue. Matthew was the tech this time and he was prompt, polite, and respectful. My washing machine was fixed quickly and in one visit. Matthew also left the laundry room as he found so I did not have to clean or return anything to its place. I recommend them without hesitation. read more

We have used Steve Slaton Appliance Repair multiple times. Each time they are quick to schedule, arrive on-time, and provide an affordable solution. read more

Trying to get dishwasher parts during covid-19 is difficult. Supplies are short and shipping takes time. Although we were out for almost 3 weeks total, we were informed about status and had quality parts installed, pump and circuit board. Steve came out to help and do the installation. We called a second time a year or so later. Our fridge was beginning to warm up. The tech was scheduled for the next day and arrived 15 minutes early, which I liked because I didn't have to wait all morning. After checking the fridge for a bit, I was told that the fix was to unplug the fridge for a couple of days and most cases resolve themselves after that. I was only charged for the basic service fee. Just as the tech said, the fridge worked fine in a couple of days. Very happy with this company. read more

James was just here to repair my washing machine. It was spinning weakly, so the clothes were dripping wet at the end of all the cycles. He diagnosed quickly that or needed a new belt, replaced that, and was done in less than 45 minutes. James and the person I made the appt with on the phone were both very professional. I will definitely call this company again. ​ read more

Talk about great service... My fridge was dying and I was dreading the thought of purchasing a new one. A friend suggested mine was just needing a repair. I found these folks online and gave them a call. They answered right away, got me scheduled super early the very next day, came out to diagnose and had my fridge up and running again in 30 minutes. Not to mention their service call price was less than others I called (which basically applied toward service repair). I will take $223 parts and labor over a $1,500 new purchase all day long. Thanks y'all, you have a new lifetime customer! read more

Quick response, quality work, fair price, and a warranty on the work. Couldn't ask for anything more. This IS our appliance repair company from now on. read more

I've used this company several times to fix my fridge and now oven. They are very fair and honest. They just finished fixing my parents oven. They had to made 2 trips to the house. 1st trip was to diagnose the problem. The oven gave several codes that were possible issues. They told us the worst case scenario price if both parts needed to be replaced. They did not ask for any money after they left to order parts. It took a couple days to get the easier part. They suggested to try replacing this part first before incurring additional costs and having to wait longer for the more difficult part to get. 2nd visit a few days later after part came home. Technician removed oven, put in new part and it worked!!! The final cost was less than half what they quoted. We are super appreciative for them to give us worst case scenario and be honest enough to not charge us anywhere near what it could have cost. A new oven of the same quality would have cost $3,500 for a new one. Thank you for being honest and trust worthy. You will always be my first call when my appliances need work!!! read more

Thank you so much! I will keep your number and refer you to my customer for appliance repairs in the future. I really appreciated your honesty with the warranty information and not just trying to money grab. Very honest and trustworthy! read more

We have an old Electrolux Gas Range that after many years of use the oven started giving out. Sometimes it would heat other times it would not. I knew who to call from talking with friends at work. I left a message after hours thinking I would hear back the next morning. Well I got a text back about 10 minutes later letting me know they could handle the issue and they would call me when they open next morning. I spoke to Taylor who was friendly and helpful and by 10A they had David at my place. He was fantastic and let me know what was going on. He fixed the problem in about 20 minutes. It was a bad igniter. Fantastic work and great overall customer service at a nice price. No need to buy a new range at all. No one could ask for anything better. If anything goes on with our appliances my call is here first thing. read more

When I needed a washing machine repair, I researched on Yelp as usual. Steve Slayton Appliance Repair ranked at the top of the list with five stars. Few businesses have that reputation, so I called them. Joshua appeared on schedule and diagnosed the most obvious and likely cause, gave me a quote and ordered some parts. Upon his return a few days later with the parts, Joshua said they had done further research in the meantime which revealed a possible alternative cause of the problem that didn't involve parts. He made the necessary repairs under the washer and ran a test load. Problem solved. The final invoice was half of the original quote, for labor only; they didn't sell me unnecessary parts. I highly recommend that company. read more

Highly responsive. Flexible and did good work. Had an ice maker to install and install was great. Will use SteveSlaton again

Repaired our GE Profile double oven at a fair price. Upfront pricing and great, friendly service!

Excellent Service. Technician knew exactly what he was doing and replace the fuse on my Whirlpool built-in Stove. Will use Steve Slaton Appliance Repair the next time something breaks! read more

Quick Honest Open Communication Squeezed us in same day, straight forward showing us the issues and fixed it in the spot! read more

I was asked to call on Monday because they were closed on Saturdays. I called and the lady I spoke with was rude with me. I just hung up the phone. read more

Item Repaired: Whirlpool Refrigerator - they were upfront about the time it would take to for the part to arrive as well as the cost of the repair. They show up as promised and get the job done which, from experience, is not always the case. Robbie did the work was very nice and professional. This guy worked around my late schedule. Thanks, man! read more