My husband and I stopped in to look at a washer and dryer for our new house. We are a mixed…read morecouple. The guy in the store stayed on my heels the entire time. Was he afraid Inwas going to steal a major appliance? He was able to answer basic questions about the pieces he had so he was not there to assist.

This place is not well marked, you won't be able to find it easily at all. It's down Harvester St,…read morepast the factory, over the railroad tracks and take an immediate right into a parking lot. The building is set away from the lot A's you will have to walk over the railroad tracks to get inside. We went in looking for new appliances, or new to us... and found the Batavia store doesn't carry stainless steel. They had 1 new fridge in a box, made by Crosley. They had several used appliances, but most looked a little banged up. The guy was very nice. He referred us to the Rochester store for our needs. They had a used freezer in Batavia that I really wanted, but it won't fit down the stairs in my very old house. We did go to the Rochester store and made a sizeable purchase.

Phil is always fun to do business with. The service has always been quality as well as the…read morefurniture.

Amazing Furniture Shop! This place will take you back to the good old days. The staff and owner…read morewere a riot and so fun to work with!! They've been in business for 115 years and now I can see why! I traveled to this store because they sell a specific brand of furniture I was looking for (Jackson). I called ahead and knew they had the sectional sofa that I was looking for and I wanted to see it in person before I purchased. I was about 90% sure I was going to purchase from them because I owned this couch before but the service that I received from the owner had me sold. Phil was super friendly and was cracking jokes with us. Jim was also very nice and he made us a great deal! Delivery is free even to the Buffalo area, which is something that you don't often receive! This little family owned shop is highly recommended! 5/5 stars all around.

Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

I hate everything about Home Depot. Go to VALU, Ace, Lowe's, anything else! Customer service is…read moreterrible, uneducated and inexperienced.

Batavia Home Depot is definitely a value to the area and not just for the obvious reasons…read more(contractor supply, grills, fixtures, lawn equipment and furniture galore) It's also a fun, friendly place 94% of the time with events, workshops and a all around great staff. Do I know why they sell cute LIVE potted cactus with neon plastic flowers glued onto them? Nope, CAN'T say that I do - But I CAN say that their seasonal selection is second to none, they have insane sales and incredible value for your hard earned dollar. Down side, hate to be a Debbie downer but it goes from one of two extremes every time you vist: 1. You are stuck aimlessly wondering about looking about the aisles for sales associate's to help you that are harder to track down than BigFoot (Seriously, where are they hiding, in the fridges in the appliance section? Cause that's about the ONLY place I HAVEN'T looked yet)... OR 2. You can't go two steps without being asked if you need help (sometimes several times by the same person even when you've assured them that you're alright) or end up getting followed everywhere by an associate failing horribly at looking inconspicuous, which can be a bit unsettling and creepy. Just a thought, be aware and attentive and try for a happy medium in offering customers assistance ? Just a thought...

Not even the grand opening yet and on first impression walking this places aisles I have to say…read more.. VERY impressive. An IMMENCE Dog toy / food , supply area and Cat section A cute kids toy section Did see something confusing, a chicken leash and harness set... Who would put a harness on a chicken , and how is this accomplished safely, ROFL ? Great prices Farm supplies GALORE They even have a beautiful fully stocked and equiped SELF service dog washing room. The pet sections for fish, birds, furry friends like mice and such , reptiles and others are simply beautiful and in their own rooms Live plants are georgous and well cared for And the extras like fun signs, garden supplies, canning supplies, bird seed and feeders, pickles and ornaments is off the hook. They even have a cottage built in store for seminars and such. Big compliment on employee attentiveness, professionism and friendliness too. Look out Batavia pet stores, cause this place will pose some SERIOUS competition.

I will give the actual manager of the Batavia store credit, because he was very nice and…read moreunderstanding. however country max customer service in total, epic fail and I will never give them my business again. we bought a bearded dragon around Christmas time. the lizard was thriving. probably about a week ago we order a batch of crickets. since you can order them in bulk. we got notification they were in. picked them up. gave them to our lizard. noticed he started acting odd. then went out for the day. came home and noticed he has unfortunately passed. i am blaming the crickets because it just so happened, sadly my mother in laws skink died. within the same day as our lizard. the only thing I'm coming, was the crickets. so called the corporate number. Someone said they would get back to me. They definitely got back to me. At first the conversation was going well and then all of sudden the corporate manager that deals with the reptiles of country max decided to pretty much say we do not know how to take care of our lizard. Said how it couldn't be the crickets. Well she definitely heard the change in my voice. She rudely began to say how I barely know you so I can't excuse of anything. I said how I don't appreciate you speaking to me that way and I would like more than just a refund of crickets. She said I guess I can work something out. Maybe half off a new lizard but this isn't the time to buy a lizard. I said at this point with how you're treating me I would appreciate just a full refund of everything so I can take my business else ware. At this point she wants nothing to do with conversation anymore and tells me best wishes. at this point I call back corporate and ask for the bigger boss. Which I have not heard from yet. needless to say COUNTRYMAX IS NOT THE PLACE FOR GOOD CUSTOMER SERVICE AND CARE!