Unfortunately the stay was not enjoyable. The place was very dirty upon arrival. Sheets were not changed on any of the beds. Toilets had poop on them. Dog hair on carpet. Leaves on carpet, mirror dirty. The lights in the bedroom didn't work. The fan/light in living area needs maintenance. We plugged in the fan that the outlet shocked my husband. The tv in the bedroom didn't work. The jacuzzi was on when we arrived and ran loudly all night it would not shut off. They're weren't any paper towels or napkins. 1 trash bag, The laundry and dishes weren't clean from last guest. I booked this room and paid the amount for the amenities mentioned and we did not have access to the clubhouse! I specifically looked for a place with pool table and it was closed. I have reached out to the office and it's been 5 days and the only response I've had is wait. read more

See all

EDIT::: The comment from the business owner is the exact reason I made this review in the first place. I'm not a rich person that can donate hundreds of dollars. When I pay for something I expect something in return. You don't go to a restaurant and pay for your food only to be told, sorry we're out of food, too bad! ROADS WERE CLOSED! I guess assuming a company would do the right thing was asking too much. My apologies. This company is HORRIBLE!!! There was a HUGE snow storm, people that lived there were searching for food and medicine. It was a state of emergency! I contacted Vacasa to let them know all the roads were closed going up the mountain. They told I was able to go to their property and would not be issued a refund. People died during this storm. They were only worried about their money. They said that I had 30 days to change my reservation. The days I that worked for my family were not available. I contacted Airbnb and they fought with me. I also sent a screenshot of proof all the roads were closed, it wasn't my choice to have to cancel, there was no access. Roads were closed. People were stranded, there was no compassion for anyone but their money. I understand if it was my fault but I have no control over a snow storm. read more

Vacasa - Big Bear Lake - This is the conversation. I did have to pay extra. - Vacation Rentals Near Me - Big Bear Lake, California

I wrote a poor review a couple of days ago and Molly responded with what seemed like genuine concern from an appearances viewpoint. I followed her instructions to no avail - been crickets from Molly and Vacasa ever since. I suspect at this point that Molly's responses are all for show, and lack in sincerity. I see a pattern here - beware. (VRBO Property listing #84104231). read more

See all

Vacasa is awful. Absolutely horrendous. My father in law planned a trip for my mother in laws birthday. They arrive to the cabin and it's as if no one touched it since the last people rented it. Trash, good, everywhere. Beds were all messed up and it's absolutely disgusting all over. They then move them to another cabin, that was no where near as nice as the first one was supposed to be or as big. We met the family there and the front door was not accessible. The key didn't work, come to find out it was because it was duct taped inside. Luckily we got inside through the back door because our 4 year old, 1 year old, and 4 month old were tired and freezing. This cabin was covered in dust and cobwebs. Completely outdated and dangerous for kids. The stairs were concrete and steep. So again, we leave. At this point it's impossible to get ahold of anyone because the manager that was helping us went home and we used their calling service that had you wait 20 minutes each time before you spoke to someone. Again, they move us into two smaller cabins. It is now 11:30 PM... we get to the cabins thinking we can get inside and get the kids to at least sleep and there is trash piled up outside and the combinations for the doors they gave us were incorrect. We can't get into the cabins, we have to wait 20 minutes to get a response from anyone at vacasa and we were pretty much out of options. So we left and drove down the mountain, home, at midnight. Awful from the top to bottom. Customer service was horrific and rude. I dealt with multiple people including the manager that was "covering" at night and he was completely unhelpful. Ended up hanging up on me and then not taking my call when I called in again. Complete joke. My father in law got his money back but they should have compensated him for our time, gas, among everything else we went through. Go to airbnb or cool cabins... don't waste your time or money read more

Heed my advice Only giving a 1 star review because it isn't possible to leave a 0 star review. DO NOT RENT HERE! Seriously, save your vacation and book somewhere, ANYWHERE, other than here. I honestly don't even know where to begin for this review. My family and I rented this place for a two night weekend getaway, after all the fees for two nights, the price came to $892, which includes a $140 cleaning fee (what a joke that is). Now, I assume that whoever rented this place prior to our arrival had to fork out that same $140 for the cleaning fee. I can guarantee this place was not cleaned up to even a low standard. The bathrooms were not clean. The sheets were not clean. There were stains on the bed spreads. The pillows smelled like sweat from whoever slept on them last, which is really gross to think about. The floors were not clean. There were dust bunnies everywhere. Under one of the beds we found a pair of sandals, under another a deodorant cap, under another an empty water bottle. Under the bathroom vanity cabinet was a used disposable mask and an empty contact lens box. In another bathroom we found an empty toilet paper roll on the floor behind the door. Both bathrooms had hairs from a previous occupant left in and around the shower. Our 7 year old son went to bed and called us upstairs to where the bunk beds were and asked "what are these?" He was pointing to two beer bottle caps that were laying on his bed. Clearly the bed sheets weren't changed or else those would have been discovered by the cleaning crew. The stains on the bed spreads were disgusting and the smell of the pillows about made us gag. I cannot fathom how a place can charge $140 for a cleaning fee when they legitimately did not clean up to anyone's low standards. Especially with COVID being as prominent as it is. This place was the biggest scam and a waste of the $892 for a two night stay. Do yourself a favor and DO NOT book here. Do not book with any place that uses Vacasa as their rental management company. On their website, they state that they have adopted AirBnB's COVID cleaning protocols. That is deceptive advertising at its finest. What a joke. This place has 7 beds, ALL of which were uncomfortable and had us waking up with aches and pains we don't normally have. The beds are lumpy, worn down, and seemingly had no structure left to them. Save your money, rent elsewhere. Motel 6 is probably a better bet. read more

See all

We will be contacting the owners for our rental this weekend. This management is TERRIBLE. Bed is rock hard. Lights in back yard don't turn on till 7pm- but they lie, they don't work at all, the office closes at 8pm. Hot water goes in n out mostly- you'd get 2 minutes of hot water in your shower. No fence around the property. VERY steep stairs. Rope for railings. The drier doesn't work, no dry clothes after you've been out in the snow. The light bulbs are "broken" in backyard. Zero privacy. Bright headlights from your backyard neighbors starting at 5pm till sunrise. Did not shovel the snow for outdoor fire pit. Stairs are broken getting into the hot tub. They blame everything on "big bear rules." Do not rent any property on Airbnb under this management for winter in Big Bear. read more

Vacasa - Big Bear Lake - Ropes as handles. - Vacation Rentals Near Me - Big Bear Lake, California

We booked two nights at Hawk's Landing and showed up to the house where it had obviously been occupied by previous guests. There were dirty towels in the bath tub, dirty sheets, empty soap bottles and unmade beds. We contacted Vacasa and they apologized and placed us in another rental home after dealing with them on the phone for 4 hours.... We showed up to Mount Doble Escape and that home has dirty towels, dishes in the dishwasher, no trash bags and dirty bed sheets. It was already 9 pm so we took it upon ourselves to wash the linens and towels and just give up working with Vacasa. We are still waiting to hear back from them on how this can be rectified. There hasn't been any substantial compensation for this, whether it be a full refund or an extra night in a clean rental. For this reason, we will not be using Vacasa again for our vacation. Update: We've gone to the local office here in Big Bear twice where no one was present and called the number provided and still haven't received any help. read more

See all

My review of the cabin was not posted on their website. See pictures below of our cabin that we thought was a great place based on the reviews they posted. 45 degrees inside there was no heat because the old wall heater was not on and the pilot was off. Trash outside full and problem with no help we were told by agents. Luckily we were able to get a motel room at Motel six and because we had our two dogs most everything was booked because it was late and a holiday. I highly recommend booking with Destination Big Bear who we have booked with for over 15 years and are reliable. Even VRBO could not help us and they charged us an extra fee because Vacasa listed through their site. A horrible expérience. read more

See all

We recently booked 1342 Yellowstone Drive, Lake Arrowhead, CA through Vacasa rentals. This was a girls' trip that was planned for months and we were looking forward to spending it together. Unfortunately, it became a nightmare. The house was somewhat new and well maintained (so we thought). It had four bedrooms and six beds. When we woke up on Sunday morning, one of our friends noticed something moving in her bed. Upon closer look, we noticed bed bugs all over her bed. We called the management company and without hesitation, they said they would either refund the money or move us to another location. Since we only noticed the bed bugs in one room, and had already unpacked, we decided to stay for the rest of the weekend. While we were out of the house, they came, sprayed the bed, and asked us not to use that room. They also left the spray behind. Sunday night when one of our friends decided to go to bed, she said she saw a dead bug on her headboard. When we sprayed around the beds in that room, the bed bugs started coming out of the beds. We were so disgusted that we do not remember how we packed and left the place. We drove in the middle of the night to get home and left everything outside to ensure we did not bring the bugs inside. I am sure the management company was aware of the situation; otherwise, they would not agree so quickly to refund the money or move us elsewhere. In addition, why would they give us a choice to move? They should have never rented the house in the first place, or given us a choice to move. They should have moved us immediately. read more

Vacasa - Big Bear Lake - bed bugs... I wish I had taken more photos... - Vacation Rentals Near Me - Big Bear Lake, California

This company is a complete rip-off. I was forced to move out of one of it's rental property in idyllwild California shortly after check in due to the extremely inhabitable conditions. The property was heavily infested with rodents, the drops were all over i.e. the bathroom cabinet, the desk corner and the worst, the kitchen countertop. The rodent activities were so severe we even heard the noise from the bedroom roof during the day! What is worse, the refrigerator was not working and the maintenance did not bother to fix it. After hours of waiting and talking to several agents who kept kicking us around, Vacassa eventually refused to relocate us and force us to move out with no refund. read more

See all

This was our first time here and had an amazing time. The house is beautiful and well maintained. It is not far from the Lake Arrowhead Village, maybe 15 minutes. You can see the lake from the house, amazing views. You walk through the front door to this wonderful and inviting living room. The downstairs is the living room, kitchen, dining room, a deck, and a bedroom. The second floor has a family room, a deck, 3 bedrooms, and a game room (that has a shuffleboard game). The game room also has a futon bed in there if you need another bed. Also, one of the bedrooms has 3 beds (2 twins & 1 full bed), the "kids" room. If you like to cook the kitchen is furnished with everything you need to make a meal. The appliances are top quality, they are Viking. We will be back for sure! read more

We stayed at a cabin in big bear February 2021. The cabin itself was great - cabin would get five stars. The one star review is purely for the company, where to start. 1-Cleanliness - We rented a quite pricey cabin for three days and paid a $140 cleaning fee, with that we expect a very clean property. We received quite the opposite. The cabin was pretty damn filthy by anyone's standards. We found an excessive amount of toenail clippings in the bathroom, right on top of the rug - very visible, which just told us they weren't really cleaning. Bathrooms were gross. Grill was disgusting and required a cleaning - they should pay me for that. We found trash under the chairs. Dishes were disgusting. And long hairs everywhere - they said no pets allowed but it was as if a pack of dogs spent the weekend there. Sheets - hair, sofa - hair, beds - hair. We were picking hairs out of our kids diapers for days, wow. All in all just not the quality of clean that they are requesting you to pay for - this is quite a scam. 2 - customer service. We were traveling with a newborn and toddler, so a bit trying on the parents patience. Check in is 4pm and check out 10am. Of course that is hard to get in so late and leave so early with the kids. We requested late check out or early check in and we're met with attitudes and 0 empathy. They would not budge on either and said it was because they needed the extra time for cleaning - hilarious!!! We booked on Airbnb and it said no contact check in - on the day they said we had to go to the office to pick up a key, annoying. They also did not return my calls or texts when I had questions. The Amazon fire did not work at all, zero help. Didn't know where to take trash, zero help. In summary, the cabin was great. But the company is horrible. They are charging you for a premium service and asking a lot of the customer but are not returning on their end. My suggestion, there a lot of nice places to stay in the mountains, give your money to a better company. read more

I would have given the staff at Vacasa ZERO stars if I could. It is extremely difficult to A. get through to customer service, B. get a return call from anyone when we left a message, C. for them to take action on items that needed immediate attention (like the broken heater). Each phone call averaged 45 minutes. Long Hold times and the only solution provided by staff was for ME to go to Kmart and purchase clean linens because all 4 beds in the cabin had filthy blankets, pillows and sheets. If you want service, and them to offer solutions to problems that they know exist, DO NOT BOOK WITH VACASA. read more

See all

Horrible never again my home was in bad shape & never cleaned right. Will never go back to this company what a nightmare

Vacasa listed our property for 6 months and got 1 rental. Communication was terrible. When I suggested that they lower the prices to get more rentals, I never heard back nor was price lowered. All in all a terrible experience! read more

COVID shmovid. There's no way this place was 'thoroughly cleaned' to the degree they profess. Dirty rag left on bedside table, three full garbage bags from previous guests left at base of stairs, food waste hidden by butcher block on kitchen floor, broken glass coffee pot waiting for us to use, hair in drain of shower, butts on ground near kitchen entrance though property signage indicates no smoking in or on property. I could go on but you get the gist. Garbage has never been picked u--even after repeated calls and promises, and it's our fourth day. Vacasa signage indicates that guests are responsible for removing any garbage themselves that does not fit in provided can outside, or they can be charged. Seems to me the local staff have no concern for safety, care, or customer satisfaction and Vacasa does nothing to remedy the situation. Wild animals got to the bags so the mess got bigger each day. Rental prop location is 180 Brentwood Dr. in Lake Arrowhead--NO messages left via site 'email' have EVER been responded to. I submitted photos and have now spoken to at least 4 call center staff who, although very nice, have not been able to resolve a single issue. First/primary photo on VRBO shows inviting hot tub, which hasn't worked and hasn't been addressed. Some guest who was here before me must have been angry because there's an old 'out of order' sign littered under the decking and they probably taped the new one on prior to my arrival. Of COURSE I was checking reviews prior to my stay and noticed a previous guests review stating the fridge didn't work the entire time he was here and no one responded... so I called Vacasa to ensure everything was 'ready' and working for our stay since I had family who would be joining and wanted to shelter relatively safely and happily. I was assured things would be attended to. Well, fridge looks new, though there's food waste left for us in freezer. No one mentioned the non-working hot tub or anything else. Call center staff advised they would request a refund for non-working hot tub. I asked what that refund might be and she said $65. For the entire four-night stay. You read that right, and I did clarify. read more

HOMEOWNERS BEWARE!!! I am an owner of a property that Vacassa (supposedly manages). The Big Bear office is a joke! Nothing but a revolving door with high turnover and nobody knows anything! Nobody calls you back. You can never get any information and they will always tell you to call the main number where you end up talking to someone who is clearly in an "offshore" call center. Today I called because there is a fire in Big Bear and I wanted to know the status of my house. The woman who I spoke to (who sounded like she was in the Philippines) said she had no information about my house and she would enter a ticket into their system!! Are you kidding me!! This is how you take care of my house?! Shame on you Vacassa! read more

HORRIBLE experience. CANCELLED LESS THAN 24 HOURS BEFORE A CHRISTMAS HOLIDAY RESERVATION! Terrible customer service. Frank the supervisor was less than helpful. Absolutely no policy in place to help any additional costs that were expended on this trip (airfare, lift tickets, car rental, etc.) ZERO empathy or offer of any help. Cancelled less than 18 hours before check in "due to housekeeping issues." NEVER book with this place. They don't care and are leaving kids stranded on Christmas. read more

I originally wanted this to be a review of a home I stayed at using Vacasa because the home itself was very unsafe and there were multiple falls that occurred while we were there. To be clear this is for the house referred to as Arrowhead Dream in California. Nice house on the outside, but there were certainly dangers present. Initially I just wanted to get their acknowledgement that these issues would be fixed, but four months later, Vacasa still refuses to put in my review so now my review is also about Vacasa not giving a damn about their clients as long as you pay the money. While we stayed at the home, there were multiple things broken or unavailable due to locked doors that had been advertised and my kids were greatly looking forward to. Vacasa never came and fixed anything and they generally just do not seem to care about your safety. I will never again use this company, and I strongly urge anyone who wants to keep their family safe away from them. Here is my original message to Vacassa which goes into further details, but I did not get much of a response. Hello, I want to make sure your team is aware of a couple of incidents that occurred during my family's recent stay at the property located at 163 Fairview in Lake Arrowhead California during August 14th-18th. I am not a lawyer, but I do believe the issues I have listed here begin to show a pattern of negligence by the parties who are responsible for managing and renting this property. 1) On the first day of my arriving on the property, we were naturally looking around. There is a pathway that leads down from the house to the golf course. I went down the path making sure to use the handrail all the way down as I am not familiar with the property nor the condition of the path. As I got to the bottom of the path, the handrail came undone because the pipe that is the portion you grab is not long enough to stay within its posts. I did not fall, but I almost did start a tumble down the rest of the grade because the staircase does not go all the way down. Someone is going to get seriously hurt here at some point. 2) On the first night my 9 year old 50lb daughter was sitting in a bar stool. She was not rocking or using the stool in any manner other than sitting there. Unfortunately, the upper portion of the barstool was poorly secured by two bolts even though the stool has slots for four bolts. The upper portion of the stool came undone and my daughter fell back and landed on her neck, head, and back. After confirming she was relatively okay, I examined the chair and found 2 of the four bolts were missing and a 3rd one was laying on the floor because it had come out most likely due to some looseness. 3) On the second evening, my 80-year-old father discovered that one of the game table's chairs was very unstable and honestly has no business being in a house because it is a lawsuit waiting to happen. I have some video of me sitting in the chair and demonstrating how unsafe the chair is. I can pretty much guarantee that a person who sits down in that chair and leans back too quickly will topple over. Fortunately, none of us was injured because we pushed the chair to the side. 4) So the big issue we had was my 80 year old dad falling hard when he miss-stepped going from the staircase area to the living room. This occurred Monday evening. Our whole family was there playing a game and he came in and missed that step due to the lighting and shades of the carpet being close to the wood floor. He fell forward, and landed on his knee, arm, and his forward momentum was stopped when his lower jaw went right into a chair. He is convinced that only his teeth implants prevented him from breaking his jaw. Within five minutes, his knee had swollen to the size of a cantaloupe. It has been a week since that happened, but he is still reporting abrasions within his mouth, soreness in his jaw, swelling and discomfort in his knee, his arm is still giving him trouble, and a significant portion of his leg is still purple due to the fall. We are anticipating a response from you on this, so please get back to me. I would also like to add that I am disappointed in the lack of response from the management and maintenance team up there because my family really wanted to play that video game system. I also do not think it is appropriate to advertise a sauna in the property via pictures, and then allow the owner to modify the pictures by removing the ones of the sauna and then lock that door. That was not cool because that was yet another thing that we were looking forward to using. I did not enjoy this stay nearly as much as some of the other ones I have had through your organization, and considering this stay cost more than twice what I have paid in the past, this will impact my use of you company in the future. read more

See all

This company manages properties for many short term rentals. A very poor quality management companies I have ever felt with. It started with checkin. There are so many confirmation emails that I guess I missed the critical info on how to check in. Open calling them they said it's in your email. So I try to review them and still don't see instructions. After telling the representative on the phone that I don't see a "welcome email" again. Her response is that we send a welcome email. This is not helpful to tell me this for the third time. This is all while driving and possibly in poor internet areas. Just text me "Go to xx address and don't go to the property address" 24/7 and get your info. How easy would this be. We have 5 people in our party and planning on cooking all meals for 3 days. They give us one kitchen towel. 1-2 rolls of the cheapest paper towel you could imagine. Think toilet paper sold as paper towel. Then showering the next morning for 5 people with 4 of the thinnest bath towels. 2 rolls of cheap toilet paper. Washing dishes for a family of 5 with a microscopic amount of dish soap and a tiny cheap sponge. Basically all this company cares about is giving the very cheapest products and as little as possible to think they are satisfying the rules of VRBO or Airbnb. Instead they are just passing off the clients. Check out the photos of the cleaning. There is garbage under the couch too. read more

Hi, I'm staying here currently and there are bats in the walls, and face masks from "Club Santos Laguna" that was found on a hot lamp. This house is a danger to my families safety, on top of the misleading hot tub advertisement that was presented in our contract with renting out this vacation home. As a rental property owner myself I ensure that my property management company goes above and beyond with their cleaning standards given our current global pandemic. I do not feel comfortable staying here, however most places are booked. What do you suggest I do with the face masks, left over trash and bats in the walls? I have video for VRBO and your social media channels? Shall I share them there? Molly, how do I go about contacting you? The call center has eluded that the area manager is doing a poor job with responsiveness and has a lack of attentiveness in caring for your guests wellbeing. read more

Rented a property on Airbnb that is managed by Vacasa, and it was the worst experience. House was not properly cleaned and had a moth infestation. Vacasa also promotes their "premium cleaning" services prior to checkin by sending you an email to say that they promotes even cleaner homes for a great vacation. Also, they do not hosts properly, and do NOT respond in timely matter or address issues like an infestation. I called multiple times while at the location and no answer. The property was 625 Maple Lane, Sugarloaf, CA 92386, United States, just if anyone is wondering and happens to want to rent this home, definitely advise you to think twice. The pictures posted are of that location and the infestation and dirty pillow cases, to which I messaged Vacasa about. read more

See all

Booked house thru Vacasa via AirBnB ad two months prior to trip. Vacasa sent email asking for my ID the day before for Covid-style check-in process, sent, confirmed, told we are good to go. Less than an hour later, 'Owner' (per Vacasa) canceled our reservation. Vacasa says owner had full right per contract with them to do so. So just for those playing at home, one more time: Made reservation, paid in full, confirmed for trip/say, 'Owner' cancels it less than 24 hours before and Vacasa says they are allowed to do this. Yes we are getting a full refund from AirBnB who we used to rent thru. In summation: RENT FROM VACASA AT YOUR OWN RISK. We won't be again. read more

Brandi Watson so called "Manager" and her help has purposely avoided over a dozen emails and texts for a small invoice they are avoiding paying for services completed over 2 months ago.Brandi will lie to you all day, that is if she bothers to return your calls or emails.this is such a scam of a company don't waste you time getting ripped off by them. Your shady ways will catch up with you, I gaurantee it. read more

Very unprofessional.... Do not respond to your inquires. Main Manager is never in the office to talk. My property has not been dealt with correctly and has left renters very dissatisfied. The quality of work is not there at all and the housekeeping never show up on time. The bare minimum gets cleaned when turning over the cabin and when booking guest of owner stays or owner stays, there have been LOTS of problems unfixed. Horrible company for charging such a high commission fee. read more

We rented beautiful house on November 9-11-2019, 1342 Yellowstone dr, lake arrowhead,ca. What a nightmare, bed bugs in all bedrooms. We called the manager after first nite of discovering bed bugs in one of the bedroom. The manager agreed to refund our money and offer us some pizza. They couldn't understand that we didn't care for refund that moment we were 6 friends putting this time out together for months and it ruined for us leaving with bad memories for all of us. We had to leave the property late at nite when we discover more bed bugs in other bedrooms so we had to rush and ran as fast as we could. We had to throw away almost all our clothes, shoes, food and etc.... we didn't want any free bed bugs to bring back home with us... Very nice property but what a shame the house is full of bed bugsssssss.... I posted review on Vacasa site but they never posted and I feel so bad for those people who are renting for future dates, on holidays hopefully they'll read my review and will stay away as far as they can from this property on 1342 Yellowstone dr, lake arrowhead... It's been a week that I left the property I still feel bed bugs crawling on me every night I was the one who got the bed bugs on first nite... what a nightmare read more

See all

I'm a homeowner at BBL and my property has been managed by VACASSA. I tried every single way to get a hold of someone sent tons of emails , called multiple time but NOBODY to answer you or to respond and even when they do never address the issue . This is a ghost business. So this is my last try hopefully I can get someone's attention before calling BBB. Homeowners stay away from this business I wish I read Yelp reviews before I signed up with them I would of given 0 star if I could read more

We (family of 4) rented a cabin in Camp Connell. We drove 4 hours to get there only to find a cabin covered in snow and no path to get to the front door. We drudged through 3 ft of snow with our suitcases and made our own track. The code we were given opened the door. Once inside, the place was a disaster. The mess from the previous tenants had not been cleaned. Garbage cans were full, dirty towels on the floor, bedding on the floor, dirty dishes, fridge still had their food and crumbs everywhere. This place did not follow any COVID-19 cleaning protocols. After repeated phone calls to Vacasa, we were left on hold for over an hour only to be disconnected. We gave up and decided to clean the place ourselves. The only cleaner in the house glass cleaner. We had to wash all the linens and there were only 2 laundry pods left. We had 4 large garbage bags full of the previous tenants sitting in our kitchen. We received a phone call the next morning from Vacasa telling us that we shouldn't be there and that our reservation was cancelled, but they failed to inform us. They offered to bring us cleaning supplies, but they never showed up. Later, during our 2nd day, the power went out. We were without power for 24 hours. We used up what wood was left to burn and keep us warm. We all had to sleep on the floor in front of the fireplace. We were woken up at 5 am by the severe coldness in the cabin. The cabin was 40 degrees. We also did not have hot water. We were running out of food too. The driveway was covered in snow and there was no way we could move our car. The driveway needed to be plowed. After more phone calls and "on hold" sessions to Vacasa, nothing was being done. Fortunately, there was a snow plow in the area and he cleared our driveway and towed our car back to the main road. We were thankful for him! I was traveling with my husband to 2 young kids. This trip made me feel like I was trapped! Vacasa should be held responsible for negligence. I've included a pic of how we had to got to the cabin. Horrible vacation, actually traumatizing. I would never use Vacasa ever again. Beware of late cancellations and uncleanliness. read more

See all

I don't like this company. Hard to reach anyone. And when you get someone on the phone they don't know anything. Lots of bad experiences with vacasa. I do not recommend. Avoid and find another operator read more

My interaction with Vacasa was fine throughout the initial rental process in September 2022 and they communicated via email for the payment notifications. However, on Monday, 12/26/22, 3 days before our departure to Big Bear they emailed that they were cancelling our reservation due to a "housekeeping issue". They refunded my Visa account very quickly, but were not available by phone at all to provide a more detailed explanation. They did nothing to help us find another property. I will never rent a property through them again! read more

Like the other reviews this is strictly about Vacasa and not the home we rented (Eden Garden) in Temecula. It was beautiful, except that it was not kept up to par for renting. Pool is advertised as the main focus and when we arrived it was cold. We contacted the management team and they said they don't heat it. When we asked to have it heated they said they would contact the owners and get back to us. Took more than a day to get back to us about the pool and informed us it would be an extra 450.00 to heat the pool?????? We were given all the wrong information about the home gate access and wifi. Had to replace bulbs upon arrival. Kitchen sink faucet nearly falling off. Dishwasher not only didn't work, it was disgusting. Not enough dishes to service the family. We were also called and asked to leave on the last day because the cleaning people were trying to get in. We had left 45 min. early and got the call when we were almost home. This made us think that they were confusing us with someone else. Really sad because the home itself is amazing. read more

Rented a cabin for Friday and Saturday from this company Vacasa because we were working up in Sugarloaf remodeling a small cabin just 3 min from rental. Upon check in I noticed right away bags of trash that had been ripped apart at the back and side of property. Inside the cabin was "ok". Not the cleanest by FAR. A noticeable layer of dust/dirt across the kitchen counter and coffee table. After settling in , we tried to turn the living room tv on. Nothing. Bedroom tv, nothing. Wifi.... Nothing. Bedroom side table lights .... Yep you guessed it. NOTHING. After checking all the obvious, is it plugged in, are there batteries in remotes , I even checked outside breaker ; then I decided to call the number listed on the inside of the 3ring binder with detailed instructions on how to turn tv on and how to light the wood burning stove. Which I did read and re-read 2times to make sure it was not operator error. Called the number and of course the gal went over and asked all the things I had already tried troubleshooting. Said she would put in a work order/ticket and someone would be out asap. I thanked her for her help and waited. The young man that showed up fairly quick I would say less than 30 min was very friendly and of course for protocol sake went over everything I had already checked. Long story longer..... its now been approximately 3 hours and no wifi. The signal strength for Verizon is hit and miss up there especially with all the snow from the recent back to back storms, but we were assured there would be wifi so we could communicate with our Boss and families since we were out of town. Everything had power. So at this point we were stumped. He called the wifi provider and there was no outage in the area. While on hold with internet provider I suggested we try one of my extension cords it ended up working. . . Ending this here.... read more

Beware property owners. If you are a property owner do not use Vacasa. Their staff is unreliable, untrained and has no business experience. The last person to oversee my house was the person who used to clean it. They dont take security deposits. If something is broken by a guest, good luck getting the money back. Someone ripped my couch and they didn't even notice. Their corporate is great. They worked great as a renter in other markets. But big bear is the worst. Too many stories about poor business practices to list here. read more

Vacasa - Big Bear Lake - Rips from guest. They never charged them or saw the damage. - Vacation Rentals Near Me - Big Bear Lake, California

See all

Currently staying in a vacasa managed property. When we arrived there was a mirrored door on the patio with shards of broken of pieces on the deck (see picture). I'm floored a management company would leave this for guests. In addition there was hair left in the shower (see picture). The manager seemed nice enough but when I tried to reach him over the weekend I never heard back. I called the 'corporate' office and spoke with one the of the rudest girls I've spoken to who hung up on me when I asked her name. I would not stay in a Vacasa managed home, nor recommend Vacasa to owners looking for a a management company. read more

Vacasa - Big Bear Lake - Hair in shower - Vacation Rentals Near Me - Big Bear Lake, California

See all

This company is a complete rip-off. My wife and I were forced to move early out of one of it's rental property in idyllwild California shortly after check in due to the extremely inhabitable conditions. The property was heavily infested with rodents, the drops were all over i.e. the bathroom cabinet, the desk corner and the worst, the kitchen countertop. The rodent activities were so severe we even heard the noise from the bedroom roof during the day! What is worse, the refrigerator was not working and the maintenance did not bother to fix it. After hours of waiting and talking to several agents who kept kicking us around, Vacasa eventually refused to relocate us to our expectation and force us to move out with no refund. The disgusting cleaning standards and the way Vacasa's process handled the incident made it really clear that the company does not care! Edit after the manager responded: - The owner conveniently omitted the fact the refund was only for the remaining days we absolutely DO NOT want to spend there, despite the fact that the condition of living was completely unacceptable. The very least we expect (and any reasonable guest would) is a complete refund, which is never offered to us. - Their customer service is utter garbage and playing games to waste your valuable vacation time, forcing you to compromise. You do not want to have you vacation ruined by these people. Having a disgusting living condition is already bad, imagine how many hours we wasted, fighting for our rights, regretting our decision to stay there, all during the very beginning of our vacation! - More details on the timeline and their customer service "process", for those of you who may be interested: We found the mice poops on the very first night. We immediately reported to their central team with text messages and pictures (we have evidence and can share publicly). They acknowledge the problem very quickly and said they will notify the local team who should take actions the next morning. Well, when we eventually talk to someone local (because of the refrigerator issue), they said they NEVER HEARD about the mice poops!!! Long story short, we talked to more than 6 different people. All of them claim that they have no authority and will have to check with some imaginary "local operation manager" who never talked to us in the end. The next morning we we called and demanded a resolution, they would promise a call within 20 mins and nothing. When we call back after 1.5 hours, a different person would pick up the phone and tell us: "oh, we never saw any notes in the system that they will call us back in 20 mins. We are still waiting for a resolution". We eventually receive a call from someone at around 5pm the second day, when we told them we are fed up about this and decide to move out. read more

See all

I'm a homeowner who, a year ago, took a gamble on choosing Vacasa to manage my property in Palm Springs. What a mistake that was. Initially, a lot of details were missed -- not posting VR permit in home, in violation of local ordinance, bad cleaning job after stays -- but I was willing to forgive those, since the company was just getting its footing in the Coachella Valley. Sadly, things never improved. In fact they got much, much worse. I lost bookings due to technical glitches, the cleanings seemed to get worse (there was a used tampon left in a closet, toilet with "stuff" in it, a remote control and rug covered in vomit and not cleaned up), and my local manager became less and less responsive to texts, e-mails and phone calls. Then I started seeing all these mysterious maintenance charges on our statements every month with no descriptions. Things were being fixed and no one would tell me what was broken. Also, things I didn't want assembled by Vacasa -- like a small propane grill we ordered for ourselves -- was put together and we were charged $120 for the labor. No notice was given. When it came time to renew our vacation rental permit with Palm Springs, their staff so badly messed it up that the city employee they had been working with reached out to me directly. We almost lost our permit due to their neglience. Even after we got it, they never posted it in the house, putting us at risk for getting a huge fine. All requests to post this permit were ignored. Then the most egregious thing happened: my local manager signed us up for Vacasa's linen program, where you rent their linens so they don't have to wash yours. I already spent a lot of money on our linens, so had declined this service when we signed up. Yet $350 was deducted from our profits anyway. Calls, texts, e-mails about this went unanswered. For the first time I contact the general manager for the region, Jason Bianco. I let him know what was happening and that I was going to be switching management companies. He assured me everything would be fixed and oh, by the way, there was a new local manager who had just started. That local manager then assured me he would handle all my grievances. He did not. In fact, he pretty much vanished as far as correspondence goes. After that, problems continued: after one stay, we got to our house to see that it wasn't cleaned (even though the guest had been charged a cleaning fee). The next day, the cleaners arrived. Too late! We had cleaned it ourselves. So we had no choice but to terminate Vacasa's services. We had several bookings still reserved, which we said we would honor. Vacasa, wisely, started re-booking many of these, but again, without letting us know. They just started dropping off the calendar. With one reservation remaining, we decided we needed to use this sudden opening in our calendar to complete some home repairs. We I told Vacasa that they would need to cancel that remaining reservation, at our expense for the rebooking, of course, they never replied. With the repair work underway and the reservation still on the books, my only course of action was to contact the guest directly (through social media, since I only had the name). I didn't want the guest to be stranded upon arrival in Palm Springs! Good thing I did, because Vacasa had taken no action to rebook the guest. He frantically solved the problem through the booking website and it all worked out. But had I not acted, Vacasa would have ruined that guy's vacation. Only after I informed Jason Bianco, the GM, that guest had taken matters into his own hands, did he assure me he would work on their lack of responsiveness. A bit too late for that! So now I have fired Vacasa, but they still owe me money for the linen service I never signed up for and some property damage. The local manager, Brad Schwilk, doesn't return calls to his work or cell phone. Jason Bianco has also not returned any calls or e-mails regarding this money I'm owed. My next step is legal action. Calls to their guest line are answered by friendly employees who say they can do nothing and I have to talk to my local managers. Hilarious. It's so depressing that it all came to this. I wish I had gone with my gut and hired a local management company instead of this behemoth upstart that doesn't seem to know what its doing, except taking money and doing the bare minimum for its guests and hosts. read more

I am specifically reviewing Vacasa as a property management company. My family recently stayed in Idyllwild, one of my favorite getaway spots. I wasn't able to book too far in advance for the Thanksgiving holiday, and ended up renting a place that was over my usual budget. The cabin was very nice and we did enjoy it. However, the price they show in the listing was actually more than doubled once all of Vacasa's fees were added. Once I realized that, I still decided to do it since it was a little late in the game to find something that suited our needs; even though I was pretty shocked at the price. Because of that, all the little minor inconveniences really tweaked me since we were paying such premium prices. Again, the place was nice, but by no means perfect. We have friends who live in town, and they shared with us several stories of Vacasa not being a business that locals are happy with. I won't spread rumors, but it aint pretty. So, the final nail in the coffin. I realized when we got home, I was missing one of my earrings. Not expensive, but favorites. I sent an email asking them if they could please ask housekeeping if they find an earring (giving them a description), would they please send it to me. They said they would be happy to check, and if so, it would be a $25 fee for their hurculean efforts (sarcasm intended), and whatever the shipping charges were would be on top of that. Seriously? They charge double for their service, and apparently that just means if everything goes perfectly. Will absolutely never rent from this company again. read more

Wow! Reading these reviews proves how dishonest Vacasa is! You don't see any of these on the review section of their website. Earlier I saw a couple of negative (truthful!) reviews, but they've been removed. So, we were part of a group that stayed at Rustic Pine Manor at 25444 Marion Ridge Dr, Idyllwild, CA. At first glance, it didn't look much like the pix on the website... oh, except the "wreath" over the toilet in the front bathroom was still there! Not only 70's style, but probably actually a relic! It was shedding all over the floor and toilet while we were there. As we went around opening windows, there were moths in every one. The kitchen window was full of them and bonus spider webs in all corners! Still in the kitchen, a nest of moths was under the window seat cushion! Later on, when looking for a pot, we found a broken shelf in the bottom cupboard. If you took one thing out, everything fell. Looking to remove and use what we'd thought was a cutting board, we found that it was actually covering a huge hole on the counter. Moving on to our room. As I've seen in other reviews, yes the sheets on our bed were disgusting. I only pulled the covers down a few inches when I saw yellow on the sheets. No thank you. We slept on top. Otherwise the bed was comfortable. But there was another issue I'll mention when I address the rest of the cabin. The deck was definitely not as pictured! There were cob webs, spider webs, SOME type of webs all over every corner. There were leaves covering the wicker table and chairs which seems pretty natural for a place in the forest, but how hard would it be to hose everything off? We heard later that their maintenance guy took a blower to it. Uh, where? The living room seemed comfortable at first. But there was a nice layer of dust in places where there shouldn't be. The decor was kind of....quaint. But then you see a painting of a ship over the fireplace.... um, because that's part of the cabin experience? That was minor, though. The first night seemed to be okay, though there was another abundance of moths. The next day we noticed most of the window screens and the kitchen door screen were torn. There was either no rubber to hold them in place, or they were just downright torn. The second night was cooler so other guests wanted the windows closed. I wonder what was in the carpet or just in that cabin because from that night on, I wheezed so badly, I had to use my inhaler almost constantly. Our room was a little better because we kept our window open, but I had to sleep with a face covering. Some have suggested there may have been mold under the carpeting (that looks to be from the 70's as well. I should know, I was there!). Thankfully, our handyman friend fixed the kitchen shelf and taped up the screens. He also put tape over the gaping hole in the wooden sliding door near the dining room. But there was still my breathing issue. I had to see a pulmonologist and get a new type of inhaler and antibiotic in order to stop wheezing and coughing. I'm only feeling better in the last week and our stay was in the end of June. I've heard the cleaning deposit was refunded, but I never saw any of my portion returned. I hope people will come here for the reviews. Apparently they don't post the real ones on the Vacasa website! read more

Hello I am one of six of the group that we stayed in a famous bed bug house. (1342 Yellowstone) As my friends already wrote the reviews, I don't want to repeat them. It was a nightmare. I ended up in hospital that Monday. I was in the ER for 8 hours and they couldn't find what's wrong with me. I was coughing and I lost my voice. Finally, they said it could be a chemical that might've caused upper respiratory irritation. Guess it was the bed bug spray that they used to kill the bugs in the house. It's a shame. I lost a week of my work and valuable time that I was was planning on spending with my friends. Mrs. Molly just kept apologizing but that doesn't help. Clean that house instead. Burn the beds. If I could give zero stars I would. read more

The house was cute but the management is less than desirable. -The stairs were completely iced and snowed over so getting into the house was a little rough. -Floors were not vacuumed well at all. Popcorn, candy, band-aid and hair ties were found pretty much immediately once we got inside. -The previous renters smoked in the garage and left water bottles near their little smoke area. -The fireplace had no warning on it that the latch wasn't attached and I burnt myself when opening it after the fire was started. -Curtains in multiple rooms don't work and when I reached on top to slide it open there were fabric needles on each loop. Incredibly sharp blood to prove it. -The only shower in the house didn't drain. When I say didn't drain, I mean three inches of water at my families feet while showering. -When we turned on the ceiling fan in the living room, it literally started raining down 1/4 thick dust from what was on the fan blades. Might want to check those once in a while. -Multiple light bulbs were out in the house, we pretty much robbed Peter to pay Paul to have good lighting. -Oh....last but definitely not least. We left a portable charger at the house. I reached out to see if the cleaners found it. Their response was "it'll cost you a $25 finders fee to look for it" They actually used the exact verbiage "finders fee". They state on their website that these places are professionally cleaned. Why would I need you to go look for it? Either way, after their fees to look for it and send it back, it's cheaper to buy a new charger. This is a racket by the way. They most likely charge you to look for it, keep the money and you'll never get your stuff back. All in all if I was the owner and my really cute house I'd be extremely upset on how it's being taken care of by Vacasa. I'll be reposting this on Yelp as soon as I'm done. Renters be aware of this company. - read more