1 Booked a Vacasa with Wyndham points (30k/night). We had no running water/no flushing from check-in until 9am next morning. Overnight support was circular; maintenance came only in the morning. Local manager promised a full first-night refund, but Vacasa initially returned only 9,500 points due to internal "rent-only" math. Still fighting to get 30,000 points back. Gorgeous location, but the response + refund handling were unacceptable. read more

Just came across paperwork where vacasa took over $2500 from our family when they failed to provide livible conditions dwelling for our stay. There was no electricity and no heating in (with 47 degrees inside the house in San Diego). They had no way to fix it or let us know when they would, forced us to look for an overpriced hotel on christmas eve and kept ALL of the money stating "they just secure the reservations, not the residence" merry christmas to you too, vacassa. Will NEVER use them again. Surrised they are still in business.... read more

Tl;dr: Vacasa canceled our reservation after we reached the property, leaving us stranded. Had to find another hotel the same night, it was an expensive and scary nightmare. They are now saying that the reservation is nonrefundable. I'm not sure this wasn't a scam. Do not risk your hard earned vacation money with this management company. Full story: My family and I booked a lovely cottage off of hwy 1 by a seaside cliff. We booked several days in advance. We went through a security process (upload id pics, etc). And got one email that it didn't wasn't verified. However, we later got three separate confirmation emails from Vacasa and Expedia that the reservation was complete. So we thought it was fine since we put in all the info we needed to. So we pull up to the property on the day of only to realize we never received any codes or login info. We had no reception for a couple of miles and had to drive out 2 miles and pull over on the highway just to call the Vacasa reps. We called, asked for the codes to get in. They said our booking didn't go through because they couldn't verify our identify from the info we uploaded (? It was a valid CA ID matching the booking info. It was so confusing. Told us to rebook that night even though we literally didn't have reception to be able to do that and had already paid. WHILE we were ON THE PHONE trying to ask them how to rebook, we got an email that our booking was canceled because of the security thing and THE TRIP WAS NON REFUNDABLE. THEY CANCELED ON US LAST MINUTE and LEFT US STRANDED AFTER TAKING OUR MONEY. 0/10 experience. If we don't get a refund we will be contacting lawyers. Long story short again because I am just that upset: confusing booking process, impersonal and disorganized. Despite us receiving THREE CONFIRMATION EMAILS they CANCELED OUR RESERVATION AFTER WE GOT THERE. And said the reservation that THEY canceled was UNREFUNDABLE. It was a nightmare. Thankfully we could even find another hotel and could afford to book it on the spot. They just took our money and left us stranded. read more

They charge you every month for damage insurance, but constantly send a bill for things their negligent staff and or guests carelessly broke. Zero 'wear and tear' charges received were legitimate. When asking about it, they rudely say to go through litigation since we signed a contract. It takes FOREVER for them to get jobs done or get back to you. Their staff is incompetent. They will refer workers who do shotty jobs and grossly over charge. They tell you about their pricing and paint a nice money making picture while suggesting expensive upgrades to already perfect listings. Then the non transparent fees at both ends come about. The broken dynamic pricing. The scam. This outfit is not a scam and is NOT above the law. I hope everyone who was ripped off by this company knows that the contract they signed with these clowns does not protect them from the consequences of what they are doing. Sue and/or look up a class action to join if you are suffering a major loss from Vacasa! If you're thinking about using them.... don't! They will try to say that they are worth the big cut they take because of the client list they have access to. That is not true at all! Vacasa makes NOTHING easier and does not make you money. It's like a pyramid scheme... they only need to hook you in and get a cut. They do not care where it goes or how well you do! They will sound nice and assuring....lies!​ read more

I booked a place through VRBO, which had a 7 day free cancellation. I had been really put off by the huge set of fees they added on to the daily rate, which increased my total by 40% over the stated price per night, so then set about finding something better. I did, and requested cancellation through Vacasa one day later. But since Vacasa is the company renting it, there was no response. I daily sent messages via VRBO and repeated my request to cancel to no avail. I then called VRBO and they couldn't do anything about it since it was through another agency even though on their site. I then called Vacasa and sat on hold forever but no one picked up. From now on, I am going to watch for Vacasa to be the property manager even on VRBO, AirBnB, etc. and make sure never to reserve a property from them. read more

This is the WORST vacation rental company Ever!! I booked a vacation rental through VRBO, that VACASA owned. My booking was confirmed by VRBO AND VRBO, less then an hour later VACASA cancelled it saying it was unavailable for those dates. Only things is they charged my credit card $513.20, plus VRBO also charged $113. Since then VACASA hasn't responded to any emails or messages. They also won't respond to the agent from VRBO. DO NOT DO BUSINESS WITH VACASA!!! read more

I had a similar experience to others reported on this site with Vacasa. Booked a rental property 8 weeks in advance (prepaid) through Air BnB with Vacasa and had my booking cancelled 9 days before arrival. Upon calling for more information, such as if I could rent different days instead and if it affected other properties in the area, I was told it was likely cancelled due to "the wildfire" even though my cancellation email had said it was cancelled due to COVID rules requiring a mandatory rest period between stays. No sign online of there being a wildfire in the area and no one has been able to explain to me the COVID rental rule, if it has recently changed, what dates it is in affect, or other details which might be useful to me in trying to plan a trip to the area. It all feels suspicious. read more

We rented the "Bag End" home through Vacasa. Beautiful property! Cute home! Had many amenities, even a washer a dryer! Very comfy place indeed! On the flip side, one of the main reasons we rented this home was because of the large soak in bathtub - located on the second floor. As soon as the first person used it, the kitchen ceiling began leaking/raining water in a few places. This has had to happened many times before because there is water damage on the ceiling. We called to let them know and we weren't offered a partial refund or anything. We are a tad bummed. Post Note: Molly C. - there's not an option to DM you. Do you know how to? read more

DO NOT book with Vacasa. Worst company ever, they canceled my reservation without previous notice and left me and my kids with no place to stay. What we thought was going to be a great time turned out to be the worst experience ever. It left my kids heartbroken read more

I gave them a good review at first because the house and its location was amazing and beautiful. I am returning to state my anger and frustration over a couple of things. I wasn't going to say anything at first, because it was out of their hands because of COVID, but they canceled our reservation because we had booked too soon after another family was leaving (new rules required 24 hours in between rentals). This I understand, however, rather than calling and seeing if there is anything they could do to help remedy this, we got an email. I had to make several phone calls to get this resolved as this was our anniversary and we were not really wanting to reschedule. Luckily they found another place for our dates and even gave us 10% off... unluckily, the new place was still more expensive and rather than just call it even, we had to pay the extra. It was worth it to us at the time. However, after the other things that happened, not so worth it anymore. It was not stated anywhere (except for on the front door of their office) that you could not pick up your welcome letter before 4pm. We arrived just before 4pm and had to pass our destination to get to their office only to see that we had to wait until AFTER 4pm. I understand needing to be strict, but had we known that, we would have gone to the house first, and came back the next day (which we ended up doing anyway). Finally, my husband left a shirt there... not any old shirt, but a very nice Oakland Raiders/Veterans edition polo. We know for a FACT it was left there. Called and they said the place hadn't been cleaned yet, but they'll look. Maybe it's my fault and misread the details, but they mentioned a $25 fee... both my husband and I assumed this was to have the item mailed back. When I saw that fee on my account a couple days later we were excited that they found the polo! Two weeks go by and nothing so I call. Oh, no, that fee is for sending somebody out to see if they can find the item. Really? If the place had yet to be cleaned, why not just ask the cleaners to look... it is required that cleaners come out anyway to clean between rentals, right? And... it was not found. I call BS on either whomever was "sent out" to look for it or on the cleaners. That shirt was most definitely left in that house and can never be replaced. We will never use Vacasa again, you can be sure of that. I'm a very easy going person and can handle a lot, but all of this together just left a bad taste in my mouth. read more

Oh lord, do I have a story for you all. Hopefully after you read this you will decide not to rent with Vacasa or allow them to manage your property. I'm an ER doctor that covers Locums shifts at a hospital in Eureka. I've been going up there for a few years and provide coverage when there otherwise would be none. I've worked in the ER throughout the pandemic and continue to cover shifts and support the Humboldt County community during this stressful time.  At the end of January I booked a Vacasa rental through Airbnb for 4/21/21-4/28/21 while I worked overnight ER shifts. I planned to have my husband and kiddos come up for a couple days so they could enjoy the beach. I paid in full and received multiple confirmation emails. On 4/21/21 when I was making the four hour drive to the rental property I realized I hadn't received the check-in information. I called Vacasa and after 45 minutes of discussions and holds I was told they were cancelling my reservation and they could not host me. I was obviously upset and frustrated. There must be some mistake, I told Molly the representative. I don't go up there to party, I go up to work. We don't smoke, we don't have a dog or have additional people at the rentals. I explained all of this to her but it fell on deaf ears.  I was finally able to convince Molly to tell me exactly why we couldn't be hosted again. She stated that when we stayed at another Vacasa 11/1/20-11/4/20 we left the house in "unacceptable condition". Again, I was super confused and asked for more details. She finally read the notes that had been left on our account. They are as follows: the dishes were not put in the dishwasher, dishes from the kitchen were found in the bedroom, candy wrappers were in the living room, there was juice and pee in the bathroom. Ok, now I'll be honest with you all, I have two little kids and a husband that can be pretty messy, but not blacklisted messy. We paid a $200 cleaning fee so I didn't think I had to put the dishes in the dishwasher. We all typically have a glass of water at the bedside when we sleep at night. So there were probably water glasses in the bedroom, not frying pans and whisks. We had gone up just after Halloween and the kiddos brought their candy and ate some in front of the 90inch TV while we watched The Croods. I specifically remember myself and my 4-year-old picking up the candy wrappers but we obviously left some behind. Now, for the last part. I don't know about the juice, but the pee in the bathroom would have been around the toilet rim. At home I have wipes and clean up after my young son (and husband) but I didn't use the downstairs bathroom so it may have had some sprinkle from their tinkle but not like they wrote their names on the wall in urine. There was nothing eventful during that trip. My son was on Zoom school. My husband did some work from home. We used the hot tub a few times and watched some movies. We left some sand in the downstairs bathroom from the beach. The cheap towel rack started to come off the wall when my daughter pulled the towel too hard and I took a picture and sent it to Vacasa. We never got charged an extra cleaning fee. We never got a negative review. We never heard anything about this until a few days ago on the day I was to check in to another property. Fortunately, Airbnb was as confused as I was and said this was very unusual and provided a full refund. This negative review is not for Airbnb but for Vacasa. Also fortunately this was a work trip to Eureka, not a Hawaiian vacation. Regardless, it ruined our plans last minute and I ended up in a Best Western :/. Vacasa is a small company based in Gualala, CA. They're not a faceless corporation but they sure do act like one. I explained that I'm a healthcare worker specifically helping the local community. I explained that I've been working through the pandemic and we like to rent a beach house in order to carve out a little peace and quiet in a hectic time. I explained all of this but they don't care. Apparently the blacklist is "indefinite". I honestly think that they are discriminating against healthcare workers because of the owner's fears of Covid. I specifically mentioned when I rented that I would be working in the ER. It seems odd that I had multiple confirmations from Vacasa (not just Airbnb) and then suddenly on the day of the check-in my reservation was canceled.  I'm appealing to anyone considering renting through Vacasa, including my fellow Locums colleagues that travel from all over California and the country to help this small community hospital in Eureka. Please do not support Vacasa. Please never stay at a Vacasa rental property. If you are an owner and Vacasa manages your property please consider just renting through Airbnb. And to Molly, my customer service representative, I must say you have a great future as a corporate employee. Sincerely, Your friendly ER doctor / mom / candy picker upper / toilet cleaner / blacklisted Vacasa traveler read more