Bringing Gentiva to help me with my husband was the best experience I could have asked for…read more Everyone who cared for him was personable and professional, cared for my husband with respect and always spoke to him and myself with compassion. From the first time I called and spoke with staff to set up this added care to the last days I never met anyone who I disliked. Great job Gentiva please keep up the good work.

Gentiva home care has the most incompetent staff I have ever encountered. My grandmother broke her…read morewrist under their care, staff would leave to go to the car to smoke, staff would forget to feed my grandmother and would take naps on the clock. I feel sorry for anyone who has a family member under their care. We went through at least 8 different caregivers and they were all just as awful as the previous one. I would love to sue this company for their negligent staff. DO NOT HIRE THIS COMPANY.

Turn around. Do not go their while under new administration. The employees are trying so hard to…read morekeep things running but administration has made it intolerable that none of the good people stay. All related to the executives that run this place called LTAC. I'm highly aware of what's happening and all I can say is be wise, be careful and stick to the doctors advice who work there because they care tremendously about the patients. These internist care so deeply passionate about their responsibilities. My concern is with the executives who seemingly turn a blind eye. Playing dumb is not acceptable. Great physicians! Great ancillary care! Great case workers. Great janitorial services, Great people but the top needs to understand patients come before dollars.

If you're reading this to consider Kindred San Leandro as a long term hospital for you or your…read moreloved one, RUN. Run far far away. If zero stars was an option, I would choose that. In 2025 my mother had a brain injury and had to transfer from Stanford to an LTAC, so we decided to go with Kindred instead of another LTAC in SF, in part because accessibility and parking at Kindred seemed better to visit. This was a huge mistake. We spent the next months dealing with dangerously short staffing, and keeping a family member at my mother's bedside for all visiting hours. Nurse response times would EXCEED AN HOUR, and left my mother with anxiety that she still struggles with. Even respiratory therapists were hard to come by because they had too many patients to treat and clear my mother's trach within the frequencies she was prescribed. I took photos of the staffing whiteboards showing nurses with up to 8 patients, when they should have had no more than 4. Weekends were worse and holidays were skeleton crew. My mother acquired various infections at this facility, and nursing sanitization quality control was inconsistent. Respiratory therapists would re-use her inner cannula, rather than routinely replace, because the hospital did not have enough supplies in stock. As soon as Medicare insurance switched from per-diem to lump sum (weeks into our stay), Kindred staffing was VERY quick to urge a transfer to lower level skilled nursing, even though my mother still had a trach, zero mobility and fighting off infections. OT and PT was hard to come by, again because of staffing shortages, which only degraded my mother's bed-ridden state. (She did eventually transfer and gain the ability to walk again after finding better care) Dr. Nakagawa was one of the only saving graces here, as she truly tried to advocate for better care of my mother while the facility reps showed us minimal patient care and a lack of follow up when we complained about the sub-par treatment my mother was getting. Interesting article proving my point about the dangerous staffing nightmare we experienced : https://home.nuhw.org/2025/09/23/nuhw-members-whistleblower-work-prompts-state-investigation-into-kindred-bay-area-hospital/

From November 2009 through February 2011 my mother-in-law has completed 10 hospitalizations, over…read more144 days of Kaiser Permanente contract rehab/skilled nursing in Modesto & Stockton, California and has lived in four retirement/assisted living facilities in Modesto & Manteca, California. I thought it would be useful to those of you who will be caring for elderly people to hear of our experiences, as they might help you in your care giving decisions. But first a little primer and context-setting. The area of elder care is new to most of us and you will need to study up to better understand how the system(s) work so you can make the best choices for your loved ones. In both the nursing home and residential categories it is useful to use the analogy of the Chinese menu. There are basic prices for the core services, menu A and menu B consists of all the add-ons or specialty items that you select to go with the main A menu. Menu A is generally the per day cost for the basic, stock service: single, double or triple rooms and would include two or three meals per day, a certain amount of housekeeping and activities. Menu B includes, for instance, extra per day costs for laundry, incontinence, memory care, physical therapy, medication administration, bathing assistance, feeding assisting, dressing and transportation. There are so many "it depends" and so many variances whether you are in skilled nursing where medication administration is included to residential where bathing assistance can be obtained once, twice or more each week. And each facility is different, so gather material and if you can talk with your loved one please include them in the decision-making and what it will cost. The trade-offs are the challenge. Rehab/Skilled Nursing: These come in many differing forms. There are long-term and short-term beds, with long-term less expensive than short-terms and generally do not include rehabilitation (rehab) or physical therapy (PT). Rehab is usually prescribed by a physician and the cost is in excess of $275/day. Medicare covers a good portion of rehab, but "doctor's orders" are required. In general, long-term care is only covered by low-income programs, such as MediCal or Medicaid. Short term care starts at around $200+ per day and runs as high as $400+ per day, depending on the level of care required. Your first priority is to determine what level of care is required and then which facility would best meet those needs relative to cost. Generally, if you smell urine throughout the facility...run away. Of course there will be those smells on occasion, but there should not be such an ambiance all the time. There are separate reviews for the following facilities: Rehab/Skilled Nursing: Avalon Healthcare, Modesto, CA Garden City Health Care Center, Modesto, CA Hy-Lond Convalescent Hospital, Modesto, CA Valley Gardens Healthcare, Stockton, CA Vintage Faire Nursing and Rehabilitation Center, Modesto, CA Residential Care/Retirement & Assisted Living: These facilities come in all forms. Some are seek and admit only residents that do not require government assistance, meaning that these people can pay the offered day-rate. Others set aside a percentage of beds for those on government assistance and manage their facilities within the government reimbursements. You get what you pay for, so shop around. Look first at what you can afford and then at the amenities offered and the comfort level or cultural "fit" of facility to your loved one. Are these his or her kind of people? Dale Commons, Modesto, CA Lidia's Blessed Home, Modesto Merrill Gardens, Manteca, CA The Stratford at Beyer Park, Modesto, CA This review is for Valley Gardens: At first we were a bit miffed at having to put mother-in-law into a Stockton facility since there were no female beds available in Modesto or Manteca. It was not convenient to be running from Modesto to Stockton every day. That said, it turned out that Valley Gardens was in our top two of rehab facilities, so the mileage was worth it. A nicely renovated facility with an interior patio and surrounding grounds, Valley Gardens also had a super rehab area and quite an enthusiastic rehab crew. They take rehab seriously here and that is exactly what we wanted. There were two dining areas, both with linen on the tables and served the same meals. The difference was that one was for those that did not need assistance eating and the other for those that did. Activities were varied and seemed to be available throughout the day. No boredom here. Nursing and staff were excellent, treating the residents personally and with warm care. We would prefer Valley Gardens and Garden City as our best picks when given the option of facilities.

This is based off of care in 2014- we had exceptional care and service after bilateral knee…read morereplacement. Rehab was focused and total care was outstanding. Family was involved and I'm sure that made a difference in the outcome.

I can't say enough wonderful things about Walnut Creek Rehabilitation Center. The level of care my…read moremom received was truly exceptional from start to finish. The entire staff made a difficult time so much easier for our family. Everyone--from the front desk to the nursing team--was incredibly kind, attentive, and genuinely compassionate. The therapists were outstanding and played such a huge role in my mom's recovery, always encouraging and tailoring her care to her needs. The nurses and CNAs went above and beyond every single day, treating her with dignity, patience, and warmth. It's clear that the team here truly cares about their patients, not just medically but emotionally as well. I'm so grateful for the support and dedication they showed my mom. I highly recommend Walnut Creek Rehabilitation Center to anyone looking for top-quality care and a truly compassionate staff.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My mom was there for a short term 90 day stay. The whole staff is amazing…read more From PT department to nurses to the aides to the back office. A few people that I remember the names off and this list is just to say the least: Allison, Jennifer, Ashwini, Chitali, Harjinder, Maria, Monica and Stacey! A very caring place heeding to every request possible!

I had to have my mother discharged from this place less than 24hr of her stay. The cleanliness of…read morethis place is abysmal, it's extremely rundown, and the Administrator will shake her head + not even look at you in the face when the complaints are explained to her by her Assistant Directors. I had a meeting with 3 individuals (Social Worker + 2 Assistant Directors), but yet the Administrator was nowhere to be found. We finished the meeting and as I'm walking back to my mother's room I'm hearing them talk (whisper) about our meeting to two other people I had not met. I was concerned because I didn't want there to be gossip or prejudice since my mom was still a patient here. My mother's roommate was yelling and screaming all night which caused my mom to have zero sleep that night. When I went to go visit my mother in the morning, that same patient / roommate was yelling again with staff walking past the room. I was genuinely appalled. There was an older gentleman in another room down the hall with a bell that was ringing the bell and groaning for probably at least 15-20 minutes before anyone went to attend. The restrooms have black and yellow stains near the toilet, the Emergency Pull String in the restroom had plastic covering that was brown with God knows what on it, the front of the building had a pipe bursting with water and what was coming out of that I pray is not sewage but it was leaking to the sidewalk and it looked like actual vomit. One of the staff members wearing a white coat was covered in brown / black blotches that I pray is just stains (regardless if it's just stains extremely unprofessional and looks disgusting). As my mother's advocate I asked that she get transferred or sent home with At Home Therapy. After much back and forth - we decided to just get her discharged because the doctor wouldn't be able to see her for another 2 days. She was discharged with an AMA (Against Medical Advice) and they tried to sneak in her paperwork that the reason for this AMA was "patient wants to go home" which is actually insane. No, we wanted to leave THIS PLACE, but continue her care elsewhere. I told them they needed to change the verbiage which the finally "fixed" to - "patient did not like facility" which is honestly such a cop out and obvious cover. I am genuinely furious. Additionally - THE OMBUDSMAN told me this location is FREQUENTLY COMPLAINED ABOUT!! If that isn't your sign to either get your family out of here or never take someone here, I don't know what is. If anything is denied I will be updating this post with photos. To the Administrator, I believe your name is Lisa, who shook her head at hearing what your Assistant Directors told you of my complaints (you also said something out loud along the lines of "well we have people living here!") and then wouldn't even turn to look at me while still softly shaking your head expressing my concerns of gossiping - I truly hope you have a change of heart and take complaints seriously.

This organization is great if you know what you're in for, and go in with an open mind. If you've…read morebeen abused emotionally or sexually, you'll need to go to this place to work out the confusion and guilt that you feel. Once you meet other people whose been through the same kind of childhood trauma, you'll be amazed at how you're not alone in feeling the things that you feel as an adult. It'll take about two to three years to work out the pain and suffering you've probably been feeling for most of your life. It takes a high emotional toll on you but it will get better, I promise you that. I went there for a few months and it worked out well for me. But, be aware that in the North Berkeley meetings, Mondays, Thursdays and Saturdays; there is a group of about eight people who have been going there for years, I mean around 5-10 years, and have basically high-jacked the place. They are very cliquish and like being in charge of that place. They may seem nice in the beginning but if you are not part of their clique, they will not show any compassion or understanding towards you. And, there's a strong possibility that they'll try to get you kicked-out of the group, if they feel like they don't want you there. It may seem petty and mean that someone would act with so much malice towards another person while they're suffering, but this particular clique of " friends " at this place will do it. Trust what I'm saying, I'm speaking from experience. But, guess what? There are lots of other people that does not belong to this particular clique in the meetings and you might get some help. You will find a place that you can let out your anger, confusion and allow yourself some compassion and understanding. Maybe show yourself some kindness, caring and learn to heal from your trauma. I suggest you try the meetings in San Francisco first. And, then see what fits your needs best. Here's what I am able to do now: Plan for the future ( Which was not possible before ). Understand that it wasn't my fault ( I was just a little kid ). See and accept people for who and what they truly are. Be able to keep people who are bad for me out of my life ( I wasn't able to do that before ). Sleep well at night, God what a relief that is. Here's a few books written by specialists in trauma that I'd personally recommend. Toxic Parents - Great primer book if you're new - written by Susan Forward. The Myth of Sanity - written by Martha Stout, a very compassionate Harvard educated Psychologist. The Brain That Changes Itself - Norman Doidge - NY Times best seller - very readable and helpful advance stuff. If you are not yet ready to go to the meetings, try the books first. And, good luck!

Just switched to an HMO run by B&T/Altais (subcontracted from Aetna). Their patient website sucks…read moreand offers very little visibility into the status of claims, prior authorizations, etc. And even minor referrals need prior authorizations. Standard turnaround of prior authorizations is 14 days. That's crazy slow!!!

I have never dealt with a more inept, unsympathetic, group of care professionals in my life. I went…read moreto the doctor and my claim wasn't paid. 5-6 calls later on the same claim and nothing. They keep telling me it's not even on my file. Absolutely just nuts. You call in and they don't help at all, they just say nope, i dont' see anything on your file even though I have a rejection notice in my hand. Just inept, terrible company and group of people. Best of all is they don't care. If dealing with Brown & Toland doesn't make you want to overthrow the insurance industry, i don't know what else will.

Been to many of these care facilities to visit elderly family members in the past and this one felt…read morenicer. Not the hardware but the nurses seemed to care which was nice. I saw my aunt was relatively happy and relaxed which is a good sign.

I spent 1 night there and signed myself out. No private rooms, three people to a room, beds…read moreseparated by a thin curtain, patients screaming all night, waited hours after pressing "nursing call button". Was there post hip replacement surgery, arrived in the morning and never saw a physical therapist entire day.

The view during Thanksgiving 2018 from 1575 7th Avenue, The…read moreLawton-Kindred Nursing Home & Physical Thearapy Center. Facillity Administrator Dan Daly went all out for our T-day meal! He put a beautiful poster of a perfectly roasted Turkey on the wall for us to view while enjoying our TWO HELPINGS of thin oatmeal grule.

The facility is clean and the personnel friendly. and they tried to keep in communication with us…read more The social worker and PT teams in particular were impressive. In general, the care was good. However, one orderly was too rough with the patient. And there were serious missed signals. Someone misread psychological discomfort for physical pain and gave a strong anti-pain med that was not needed. This is because they did not consult with my elderly friend's doctors, and as a result did not give her an important psychotropic that she had been receiving for months. The result was the onset of disruptive behaviors. It will take weeks, if that, to reverse the damage done. My advice to Lawton: coordinate with a patient's regular medical team to make sure that there are no pharmaceutical conflicts.