DO NOT BRING YOUR VACUUM FOR REPAIR HERE!! My vacuum was broken right before Christmas and I needed it repaired immediately before my party. Out of all the places, this was the most convenient repair location between Costa Mesa (work) and Chino (home).
Prior to this store I spoke with the Miele company about how my new vacuum had stopped sucking. He suspected that it was a clogging issue and was going to walk me through on how to unclog it. I couldn't understand him but because my vacuum's foot pedal was stuck in a laid down position so he advised me to ask the repair store to show me where to take off the back cover to clean it.
I tried to call this store to confirm its hours of operation given Christmas week and all but got a "fax" sound. So, I called another store in Irvine and asked them if this store was open. The owner told me that the phone at the Anaheim store is a bit weird and if I couldn't reach them then I was welcome to bring it in to Irvine. I told him the problem with my vacuum and he was more than happy to show me how to unclog it and he was also open to see me at 530 AM (store opens at 8 AM). But, Irvine was a tad inconvenient for me. And, I proceeded on dropping it at the Anaheim store.
So, after 2 days the Anaheim guy called me about his final evaluation of the vacuum. The suction problem was due to clogging. He told me what he found in there. He said that he could unclog it for $39. And, tuned it up for a total of $89. I asked him if this is something I could do myself and he told me that on some level I could but the clogging may be too complex and requiring me to dismantle the vacuum which would void out the warranty. I told him I am a bit confused... Miele doesn't cover warranty on clogging but I cannot unclog it myself because it would void out the warranty? That's a bit contradictory, no? He told me that he could unclog it for $29.
I was uneasy with his "negotiation" price so I responded that I prefer he'd show me where to unclog and I will do it myself because I'd rather not pay $29 every time it clogs up. He said that he'll show me but it is inadvisable because it needs some tuning. He said that he also needs to order a part for it. Hmm... ok.
So I said, "Miele tech support was going to walk me through about the clogging issue over the phone but because of the pedal issue he advised me to ask the repair shop to show it to me. I called the All Vacuum Depot in Irvine about the same thing and he was more than willing to do that. So, I don't understand why you're charging me $29 for this?????" And, he quickly responded that he'll show me where it is and that I can pick it up that very minute. (And what happened to the part you needed to order?)
I asked him if the pedal was fixed and he confirmed. I asked him what was wrong with it and he said he had to order a part for it but it is fixed so I came to pick it up.
At the store I asked him about the pedal issue again and he told me that something was jammed on the side of the pedal and he wasn't sure what it was. He said it might have something to do with the clogging. I was suspicious with the inconsistencies in his story but I let it go because the pedal seemed to work fine.... until I got home.
I found out that the pedal was stuck because the cover adjoining the bottom and top part of the vacuum had an under-bite. It was supposed to be an overbite. I took off the cover as it has no other functionality and it works fine.
I found out that resolving the clogging issue was simply to clean everything up and changing the bag (as advised in their troubleshooting guide). And, it works like new again.
It took me a good 30 minutes to figure both problems out.
All of this required a back and forth argument that All Vacuum Depot in Anaheim was going to charge me for $89 with some bogus tuning up.
Again.... DO NOT BRING YOUR VACUUM HERE!!! read more
