ZERO STARS!!!!!…read more STAY AWAY FROM LOWE'S! My wife and I are retired seniors and had a horrible experience about two years ago with a refrigerator that didn't work once it was delivered. We called them immediately afterwards and the Lowe's associate told us to "let it set overnight." The next morning is was at room temperature & went to the store to inform them to pick it up & receive a full refund. We were informed that it had be returned within six hours, so we had to 'eat it' despite going over their heads. We put it out in the trash later that month. After 18 months we decided to give them another chance & went to purchase a electric range that plugged into the wall with no installation required. We gave the associate the dimensions, and then he said that we would have to spend an extra fee to have installed & to call them in the event there were any questions (?). Two days later, they arrived with the stove and upon seeing what we had in our home and without unpacking the item, both said "they sold you the wrong item," to which we said "put it back on the truck & take it back." The next day we asked for a refund & Lowe's gave us a 'song & dance' saying that we'll receive a partial refund! (?). I asked the associate at customer service for the phone, and told whoever was on the phone "please refund our money," and we were informed that we would indeed get a full refund. Here is the text of the letter ftom Lowe's/Synchrony Bank: We resolved your dispute claim in the amount of $2319.62 on 01/22/2026. A credit of $2319.62 has been applied to your account. What's next? Please allow 3 business days from the resolution date for the amount to be credited to your account. You can expect a letter with additional details soon. We appreciate your business and hope you continue to enjoy your MyLowe's® Rewards Credit Card. A week later, we received another letter informing us that we were still liable to pay $1,362!!! They can f--k off! We then cut up our Lowe's cards and we were exhausted having to go through especially since my wife and are undergoing radiation & chemotherapy. Save yourself the aggravation and stay away from LOWE'S!! GO TO HOME DEPOT!

If you're flexible on make/model/features, you might just find a bargain at Lowe's outlet. If…read moreyou're looking for something specific then you'll likely be disappointed. Lowe's stocks a bit of a hodgepodge of what you'll find in the store. Definitely appliance heavy, especially refrigerators, but you may also find power tools, buckets and laundry detergent. Be a smart shopper and be prepared to look up every item you may be interested in. Don't think everything is a bargain - one range that I was looking at was the same price as in the store. The appliances have a 3 day warranty. Everything else in the store is final sale. Bring a box opener with you - there are boxes and boxes of items on steel shelving units but what's in those boxes can be a crapshoot - many weren't marked. You're welcome to open the shipping boxes to discover its contents. Again, compare prices and don't forget to look at the reviews. I had picked out a ceiling fan but once I read its reviews, I promptly put it back on the shelf. The Lowe's Outlet is definitely worth visiting. Just remember that not everything you see is actually a bargain.

I had an awesome experience with T&T Appliance! They were prompt in getting back with me…read more(especially late on a Friday night), and they had someone out that same weekend! Extremely fair pricing, and very easy to work with. The gentleman who did the replacement was actually early to the job, had the old one uninstalled, loaded for haul away, and the new one installed in only a couple of hours. Highly recommend!

Friendly, great attention to detail and figured out my ice maker problem! Would definitely use…read moreagain.

The automated phone system is at best a complete waste of time. In a chain store such as Best Buy…read moreto not have a dedicated operator to receive and transfer calls is just ludicrous. I understand that in person customers take precedence but to have over a 10 minute hold time before I chose to hang-up is adding up to lost sales. I would urge store managers to push for additional employees that can run a multiple line set up similar to a dispatchers system. I want to also make a point, this is the type of actions that cost sales, and have customers turning to online purchases. Online sales does effect the ability for brick and mortar businesses to remain open.

We went to Best Buy yesterday to buy me the iPad Pro. We walked in and a sales associate asked if…read morewe needed help. We looked at the iPads and hubs picked out the iPad and accessories. I was lucky everything was in stock. Hubs received a discount for having a membership of some sort and that membership gave us discounts on the iPad and accessories. We were in and out in less than 15 minutes. We have always had great customer service at Best Buy.

Bryan/Brian was an absolute nightmare to work with. He picked up my washer on a Thursday evening…read moreand said he would have it repaired and returned to me the next morning. He never showed on Friday, due to multiple excuses like being super busy and having vehicle issues. We messaged all day about different times he would arrive, but and he never showed. He finally responded and said he would deliver it on Saturday morning. I did not hear from him on Saturday morning so I reached out at 10:22am. He said to give him 30 minutes and he would head my way. He never did. My friend reached out to him at 1pm that afternoon and threatened to report the washer stolen if it was not to my house by 3pm that day. It was finally delivered at 4:45pm that day by another person. The washer is still not fixed and having the same problem. Additionally, the delivery guy was unable to get the washer started, did not have the hose, and the washer was damaged. You can see where they tried to hide the damage by painting it. The paint was still tacky when it was delivered. Do not hire this guy for anything!

Theft by deception. Filed police report. BE AWARE AND don't let him take your machine. No…read morecommunication. We had to go retrieve our washer which he did a switch a roo. I do not recommend this business

I was looking for a replacement ice maker for my freezer and I struck out big-time with Lowes…read more After contacting Lowes they "guaranteed" me that they had the correct replacement ice maker. So I bought a replacement ice maker from Lowes and went to install it, but the ice maker was the wrong model. So I began looking on-line and discovered A-1 Appliance Parts in Huntsville. A-1 is a satellite location from the main A-1 Huntsville office and the satellite location is adjacent from the Space & Rocket Center...easy to find...look for the Saturn V rocket. A-1 is located is a small strip mall on Old Madison Pike, nothing fancy, just a typical appliance parts business. I stopped by at lunch and the gentleman behind the counter took my model number and searched the parts database to identify the correct ice maker model number. After checking his stock he went and retrieved the unit from shelf. He allowed me to open the box to check the connector plug to validate that it was the correct unit...yes it was. I joked with him about half-price Tuesdays and he said he would give me a price break...which he did. He then resealed the box to ensure I didn't lose any parts on the way home. So far, so good! Got home and installed the replacement ice maker with no problems. I had a great experience with A-1 Appliance Parts and recommend them if you need appliance parts.

Mike is the store manager, I had a samsung dryer heating element go out and A1 had a part in stock…read moreand also referred me to someone to install that part. All told I was out about 150 dollars for something anther company wanted $560 dollars to replace. Thanks Mike and AI Appliance.

I purchased a stove, dishwasher, pebble ice machine, microwave and refrigerator from here in…read moreOctober 2024. In March 2025 my brand new Kitchenaid fridge stopped working. They replaced it with a different model and did not include the pull out drawer. (Arrived home from work to a fridge dropped off- I didn't accept it this way!) It is currently March 2025 and I still have not received the pullout drawer missing from the model of fridge I did not select. I have been to the store 7 times and been told they are working on this, however this last time was told there's nothing they can do. If I purchased this from any other seller it would have been felt with already. It is still not correct and I still have a fridge with a missing drawer! NEVER BUT FROM THIS PLACE! It had been a complete nightmare dealing with them and a year later I'm still dealing with this!

I would like to retract the negative review I posted about Bob…read more Wallace and their warranty issues. It turns out they called me right away when they realized how unhappy I was with Mr. Appliance who normally does their service. The Lead Technician of Bob Wallace came out today and in 5 minutes he fixed the problem and did not charge me any fees. He was very cooperative and knowledgeable in what he was doing. Thank you for standing behind the appliances you sell from Bob Wallace Appliance.

I was at a competitor's plumbing supply store with a discontinued Delta shower part. Staff told me…read morethe only way to find it was if someone had it in their old inventory. Went to the plumbing supply side of Furguson and the counter guy said it was discontinued but to check in the showroom. I went over and was met by a nice young lady who stopped what she was doing and started doing some research. I gave her my contact information. A day later, Shannon left me a message stating Delta had found the part and would be sending it to me. What great customer service from a company! If I have any further plumbing needs, Furguson will be first on my list.

From the owner: Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen…read more& Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands in Huntsville, AL. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.

We needed a dishwasher and refrigerator. My friends recommended Jeremy "J.J." Jones at AllSouth…read moreHuntsville and I was able to work with him over the phone. He provided his direct line and always emailed and returned phone calls. The pandemic caused appliances to be on backorder and he told me about the wait. Made suggestions based on my needs and kept me posted on the timeframes. After waiting many months, we finally got our appliances on January 5, 2022. The install went perfectly and we love our new dishwasher and refrigerator. When I need more appliances, I will definitely call JJ at AllSouth in Huntsville.

We bought in a new build with upgraded appliances (we closed on 6/6 so appliances ordered 6 weeks…read moreprior). Originally told stove and microwave back ordered and would be here end of June - OK that's fine - I can wait - called and given date to bring stove and microwave of 7/1 (we scheduled the vent to be done that day so could just put the microwave in and be all done)- showed up and lo and behold no microwave and has no clue what I was talking about... It is now 7/19 - new home, want to look nice - have big space above stove and just dropped off a loaner counter microwave that is now taking up unnecessary counter space - is hideous and shocker doesn't quite work properly (door doesn't open unless jiggle). If I hadn't already paid for O would absolutely go to Home Depot and get delivered (which I can have within week). Allsouth is telling me mid August for delivery --- what a joke and annoyance!!!

Called Mr, Appliance about a malfunctioning washing machine. Their…read more repairman, Josh, was able to come the following day. His arrival was prompt, he was polite and efficient. After determining the problem, he ordered a replacement part and promised to return as soon as the part was delivered. Fortunately, the part didn't take long to arrive. As promised, Josh returned, repaired the machine in short order and left me a very satisfied customer. Thank you, Josh. Mary Lee Prout

Inlet water valve went out on 3 y.o. Electrolux washer. Tech said part was $280 but the OEM part is…read more$162.29. That is a 72% mark up on the OEM part. I was told that is the cost of the part but the tech neglected to mention the mark up (I assume the company is to blame for this). I called the company and they said someone from the parts department would call me but they never did. The tech said it would take 20 mins to go get the part but took 1 hr and 5 mins, so rolling up the charges. 20 mins to diagnose and 30 mins to replace the part. The tech was very good at explaining the repair. The repair receipt is not itemized and part was marked up, so I can only conclude this is VERY disingenuous and will not use the company again. Total repair price was $484.07. Buyer beware!!! Response: You made one call, I returned the call and left a message. No one has called me since. Again, erroneous information to appear to mitigate the issues.

My husband and I have been to Annie & Al's twice in the last year to replace a washing machine and…read morean oven that quit working for us. We were treated like old friends that hadn't seen in a while! Super friendly, extremely helpful, not pushy, and affordable prices. What else could you ask for? We will always get our appliances from Annie and Al.

Great customer service and wonderful people! Great prices and Al gave me a 30 day warranty. Would…read morestrongly recommend.