PLEASE READ! BEWARE of this place. If you want to buy a Chevy fine, but avoid here. Corporate came threw in a hurry and solved our issue and was very professional. But prior to getting to corporate we tried on numerous occasions to solve our issue with Vaden Chevrolet (Pooler Pkwy). Our leather began peeling and coming up off our seats after only 3 years in the car. We were given the run around and told it was our problem as they deal with a third party company for their leather seat installments, and we need to contact them. We also talked with James Blevins, General Sales Manager, who was also extremely rude and unprofessional. To the point where he stated to my husband verbatim, "do you expect for us to take care of you forever." After he said that my husband could hear laughing in the background. I want to mention that my husbands truck is still very much in warranty. If you want this type of treatment and disrespect go here. This is the place for you. But if you want to feel like a valued customer please AVOID THIS LOCATION. Hope this helps and saves someone else the trouble. read more

See all

I purchased two vehicles from Coastal Chevrolet since Dec 2014. One for my son and then one for myself. They worked with me and delivered my sons car to the neighbors house on Christmas Eve. Then scheduled with him to bring it back into service for some additional items that he wanted added it. Later they worked with me and the negative equity I had from my 2013 Rogue that I had purchased new 18 months earlier. The process was a bit slow due to some credit blemishes I had in the past, but I ended up getting the exact car I wanted! Billy, my sales representative, and Greg, the General Sales Manager, went above and beyond for my son and me and I highly recommend them to anyone looking for a vehicle. read more

I have been a Chevy guy since 1988. I bought a 2018 Silverado from these guys. Its a piece of crap. I took it back 3 times to fix an issue with the rear and it isn't fixed I finally gave up I planned to make this my last vehicle but I may have to move to Ford read more

So I received the notification from Chevy about the software update to limit to 80% and enable indoor charging and use of range below 70 miles. Went to Vaden Chevrolet in Pooler GA, after making an appointment where they clearly understood why I was coming, and that the software update would take up to 3 hours. When I got there they tried to tell me that there was no software update. Then when I offered to send them the GM e-mail that suggests I should get the update, they admitted there was an update but they didn't have it. And finally they admitted that their technician had lost his certification and that they couldn't install the update. I asked why they didn't call me in the first place and tell me not to come, and they then claimed they did not know about the problem until I arrived at the dealership. You can make your own decision as to whether this sounds like an honest dealership or not. I will never set foot in that dealership again. I am wondering what more Chevy can do to me. read more

I had to take my 2019 truck in for a recall and went for a walk through the lot. I had no intention of buying anything that day, but Daniel ended up changing all that. My truck was a 2019 Trail Boss Custom and although I really like the outside of the truck I was not as happy with the inside. It didn't have steering wheel controls and there was not a console that opened for storage. Daniel showed me some 2020 Trail Boss LT trucks and I liked them very much. Daniel and the team there worked with me to get me a deal on a 2020 Trail Boss LT that I couldn't say no to. Same color as my custom with all the things that I wished my old truck had. I have had my truck for two weeks now and I am very happy with it. Last week I noticed a very small crack in the windshield very low on the dash. Very hard to see but it would have bothered me for ever. I texted Daniel about it and he quickly had an appointment for me to have them look at it. Kevin from service called me and said that Chevrolet wasn't going to warranty it but Vaden would take care of me and they ordered my windshield and would replace it. That is awesome customer service. read more

It looks like this location has done some updates. I cannot give a higher recommendation about the service department. I brought my Chevy Silverado 1500 in for routine maintenance. Everyone was easy to work with and overly informative. I normally change my oil myself but I like to have Chevy guys under the hood every 15000 miles or so. 5 stars. I did not purchase my Chevy 1500 from this location nor can I afford a new one so I stay away from the sales dept. read more

Tried to call about a recall to no avail. Then the service manager hung the phone up. We are in the market for a new vehicle but not from here! I would like to here from the manager 9123133839 read more

I just purchased a 2018 Malibu and the staff here at Vaden of Pooler are truly amazing and go above and beyond to make sure you are happy and satisfied. Couldn't be any happier with my decision. Thank you Christa Guyton, Mike Ringer and Ryan Kuhaneck for everything that you did for me. read more

By far the worst car buying experience I have ever had. Bought a Colorado truck and the glass was defective and they gave me another one after 3 weeks in a loaner. My temporary tag expires today and no tag. I also got the shaft with financing with them. Never buy a car there. The whole experience was horrible, financing, service. read more

Waste of time Drove all the way from Savannah and back thinking everything was going well.

My husband and I purchased EXACTLY what we came for. Mr. Jake was amazing. We test drove a different color and wanted black he gave us just that. After doing the credit check we were nervous bc it seemed like forever (all in our head) but they were able to get it down to what we could afford. Yes the buying experience was great but what was even better was the hospitality. We had to bring our 3 children with us 10,9, and 8 months. Mr. Jake was so attentive and good with them. Kids get impatient very quickly but everytime he went outside he spoke to them and made sure they were ok. I would definitely recommend this dealership. They communicate well with one another and treat their customers like family. Thank you Mr. Jack and thank you Chevy. read more

Nothing change! This respond that you see is a lie! Nobody answer and no one fix nothing. It's a lot of money. I won't give up, but save yourself some frustrations and money. DO NOT BUY FROM THEM! read more

I have taken my vehicle (Still under warranty) to this service department a total of five separate times for mechanical issues. Three of the five were for an A/C issue which nothing was replaced or repaired until the third time. The other two times I took my vehicle was for a brake drum issue. They took a week to replace the components in my brake drum the first time, and a month later the problem reoccurred so I made an appointment for 2PM and my truck sat until 5:30PM when I had to call them just for them to tell me they haven't had the chance to look at it yet. This service department has by far the worst customer service and professional attitude than anywhere else I have ever seen. I WOULD NOT RECOMMEND TAKING ANYTHING to Coastal Chevrolet for service, not even to get your oil changed. (2nd review) I love that "The Owner" replied saying my issue would be addressed, but yet again today I am taking my truck here for a 4th time for the same brake drum issue. I spoke directly with the service manager last week and he said they will get me in and fix the problem. I never even saw the guy or heard from him when I came in. I was hassled last week when I took my vehicle in and they told me it was my leaf springs making the loud squealing noise. So I had to literally show the mechanic that pressing the brake pedal with the truck in neutral and hearing a loud squeak had nothing to do with my leaf springs. My truck had to sit another night at the dealer, picked it up the next day and now the noise has progressively gotten louder. What will you do about this Coastal Chevrolet management staff? read more

If I could, I would leave no stars. My husband and I have been car shopping for the past 2 weeks. We really wanted to weigh our options on what would be the best vehicle for our family and the ​best price for our budget. We had already been to Chatham Pkwy Toyota, Grainger Honda, Rincon Chevy, and Critz in Savannah before visiting this location. Never in a million years will I come back or recommend someone to give them a chance. All I wanted was to run numbers with an estimated credit score to see which vehicle would be closer to our budget. The sales manager, Lorenzo proceeded to tell me that I wasn't making sense and that they can't do that there. When I showed him the papers from the other dealerships that did it for me, he stomped off and came back with a paper. His numbers were RIDICULOUS and way over everything else we were quoted for. I wanted a break down of the costs, rebates, and discounts. I was told they can't give that out until after running the credit. When we said we weren't running credit until we made a decision on which vehicle we wanted, we were very rudely told: "why won't you just let me help you, I need to run the credit to do that." I got a bad taste in my mouth from the way we were being treated so we left. We then visited Franklin Chevy in Statesboro and bought the exact car that we were looking at in Pooler (same VIN ) for $9000 cheaper! The sales guy, Billy from Pooler actually texted my husband yesterday asking "what can we do to get you in that traverse?" My husband responded with thanks, but we got one already. and the guy had the audacity to text back saying "thanks for not really giving us the chance." yea buddy. we won't ever give you that chance again. real professional. read more

Lack of customer service. We walked the entire front row and back and not a single sales person came to greet us. We thought maybe they were closed but then we saw three cars turn in and so the same dealership so obviously they were open. Anyhow, we definitely won't be going back. Too bad we didn't get to experience the great customer service in the prior reviews. read more

The car buying experience is always one that no one really looks forward too. The guys at Vaden of Pooler really did a good job at making everything smooth and gave me exactly what I wanted for my trade and what I wanted for my purchase price on the new vehicle. My only issues were when I asked to get the car detailed they only washed the outside and didn't get anything on the inside. There was still smudge marks on the inside of the windows and trash from the previous owners in the car. Also when I was purchasing the sales guy told me that they were going to fill the tank up but never did. Other than that it went really smooth and I would recommend other people to go there. read more

I did not buy from this particular location (ended up going to Vaden Nissan) but I still would like to say how pleased I am with Vaden auto group in general. I requested information on a truck from this location (coastal) and the sales rep I spoke to (Lenard) was very friendly and helpful. He wasn't pushy and was still friendly when I ended up not wanting the vehicle. He said he'd stay in touch if anything else came his way. Well, 1 week later he called me because a similar vehicle just came on to their lot. He is the FIRST one to actually stay true to his word. Unfortunately we had already started buying thru another location but I was still very pleased with my overall experience with multiple people across several Vaden group locations. read more

Purchased a 2014 Camaro RS and had a few issues. When I brought them up, I was personally taken care of by the general manager. He's an upstanding, great guy and made an impression with his professionalism. He asked for an opportunity to make things right and he followed through. No one is perfect, people make mistakes.... He made took the time to make it right. read more

If I could give this dealership a negative star rating I would. I found a car that I liked at another dealership, but they didn't have the color I wanted. I called Vaden Chevrolet in Pooler, who did have that color, and told them exactly what I wanted and exactly what the first dealership had offered. I asked them very specifically if they could match that deal because it was too long of a drive for us to come down there to return without a new car. They told us that they would match the deal and that when we arrived we should ask for LORENZO. When we got there, we reiterated what we were told on the phone and the sales manager, LORENZO, came out and gave us an outrageously high offer. When I told him that we just called and asked if they would honor the original deal he smirked and said that we must've talked to an "internet guy" whose job it was to "get us in the door." HE LIED TO GET US IN THE DOOR. Lorenzo was not apologetic and made it very clear that he didn't care if he lost our business. When we asked to speak to a higher level manager, he said that he's it. Not true. I've purchased a lot of cars in my day and I was in sales myself. Trust me, this dealership has shady dishonest business practices and I would caution all of you from shopping there. read more

Neil and his staff is always so nice and helpful anytime we go to their dealership. Best in the business!

My sales guy, Clifford Woods, was simply the best. He wasn't forceful with the sale. He made sure to put my wife and I in the best financial situation to afford a 2019 Chevy Silverado. To make it even better, he made sure to offer discounts that I could benefit from. He's definitely my "go-to" guy and I highly recommend him and the staff of Dan Vaden Chevrolet Pooler. read more

Came in last Friday to look at a 2007 black C6 Z06 listed for sale online. When I got there I looked over the car and noticed a not for sale sticker. When I asked the salesman about it he said that was because the car wasn't inspected after it was traded it and it technically wasn't for sale so I couldn't put a deposit down. We exchanged numbers and he said he would contact me once it was inspected. He then called me the following Monday saying someone put a deposit down on the car on Sunday even though he they're supposedly closed on Sunday until he informed me at that time they are open the last Sunday of every month. I believe either someone at the dealer or someone they knew wanted the car so they bought it out from under me. Update: Ended up finding out today that the stores general manager is who ended up buying the car even though it wasn't supposed to be sold. That's ok because I found a nicer Z06 for a better deal and any service I may need I'll have no problem taking it to any other dealer in the area specifically because of my previous experience here. read more

Hello, we took our 1999 Chevrolet Tahoe into their service department with the understanding that they would diagnose a no start concern as well as a potentially larger concern. We were never given an actual diagnostic of the issue or provided a quote for repairs. I called this afternoon and spoke with my "service advisor" who "advised" me that he will discuss those topics when I come to pay a diagnostic fee. He was frustrated because I called him and was asking questions because the original owner of the vehicle has no real car knowledge. I am a service advisor myself, so I speak the language and can communicate recommendations to my friend. However, my advisor has poor communications skills, terrible customer service and even had the audacity to tell me he would call me back when he got back from lunch and hang up on me. Kevin, is a terrible advisor. With the small communication we had at the beginning I am not surprised that he would proceed this way. Garbage, the kid is garbage in this profession. He may be better off in the shop when he doesn't have to talk to customer and be polite. I hope to soon hear back from the service manager in regards to my concern. read more

Terrible place! Son went in to buy his first car. The dealership could not come up with a payment he was comfortable with so they tried to pressure him into signing by telling him of all the hard work they did for him to get him financed. My son said no thanks, thanked them and apologized for taking up their time. He stuck out his hand to the manger to shake and the manager turned his back and walked away without a word. I will never do business here and I will let everyone else knows what kind of management and staff works at that location. read more

The service advisors didn't come out to the car to greet me. I had to get out of the car, take my baby out, and go inside of the building to get service after waiting outside for nearly 10 minutes. Mind you it was nearly 98 degrees outside. When I walked in they were all sitting at their desks talking amongst one another. The service manager was even in there with his legs crossed sipping on coffee. My appointment was at 12:30 and my advisor Daniel informed me that it would take a while, but they'd call me along the way to let me know how things were going, but I never heard from them. I called the service department multiple times after I hadn't heard from them in 3 hours. I never reached them and the dealership secretary also attempted to reach them as well but she couldn't reach them by phone so she had to email them to call me back. If I hadn't purchased the Allstate protection plan I would NEVER take my car back there again, but now I'm kind of stuck with them. And on top of it all they were to repair my front driver's side floor mat clip which appeared okay at the time of pick up, but here it is a week later the entire mat clip has dislodged from the floor. I can literally see through my carpet on the driver side. read more

This place is the WORST EVER!!!!! I live in Kentucky and the day before Thanksgiving I purchased what was supposed to be a 4x4 truck. I had been looking at one that was but was waaay to expensive. The salesman told me they had one just like it but because it had 3000 miles on it that it was considered USED and would get a great deal. It was a diesel 2500 and they all sit up really high and because I had expressed several times that I live in Kentucky and need a 4x4, I assumed it was a 4 wheel drive. I guess because I was a single female, they figured they could screw me over, and they succeeded. This is the second truck I had purchased from them in less than a year and if this is the way they treat repeat customers, PLEASE BEWARE!!! I took the truck back the day after Thanksgiving so I had the truck a total of ONE day, and spoke to the manager about what had been done to me. The only way they would take the truck back was to take it back as a trade in. It's now February and I can't get my new truck tagged in Kentucky because the first truck was never put in my name and inspected here. Every time I call to get this resolved, I have to leave a message and of course, they never call me back. I will NEVER EVER buy from here again and all my family that lives there will not be either. I've purchased many vehicles in my day but never have I been treated this badly by anyone. read more

I had the best experience with Coastal Chevrolet. Damion was a great salesman and helped with all the questions I had. He is a most resourceful person by letting us know that an All State agent would help will the insurance. This in its self was a major point for him due to I have 2 other vehickles and was able to bundle all 3 cars together and saved me alot of money. Kudos to Greg for hiring such a great salesman that made my experience so wonderful. And I am loving my new car. Thanks a bunch Coastal Chevrolet and Damion read more

Let me start off with if I could give this place 0 stars I would. Went in today to check out a car they had on their website. Got there and a sales associate come up to talk to me about the car, I decided I wanted the keys to start it up and look at it. He comes back and there was 2 other people and a associate coming to look at the car. He let them take the keys to look at it first, then they moved on and the sales guy said if you go and drive it first you get first on it. So I was like okay, he was nice enough to buckle my sons car seat in. But then we get inside I have to wait on my husband to get there since it was going to be under him. Then to come find out after giving them all our info and everything which we had good credit and all that! We were discussing the pricing and how much per month. We were waiting for the guy to go through a bank and run our credit, but then after waiting what seemed like for ever. I asked if my husband could take it for a drive since he didn't get the chance to since he just got there. They said yes of course and then the guy comes back and tells me that the other people had already purchased it. I was so upset, and he knew how bad I wanted this car and all would have worked out if they hadn't of done that and lied to me! I had my husband drive 40ish minutes so we could get the car. Remind you he had just worked 11+ hour shift and was tired and sore from PT. But came because he knew I wanted to work things out with this dealer! And then they wanted to give me $1500 for my car which is worth way more then that. Didn't even drive it or anything, never Even looked at it! I will never come back to the dealership, I have never felt so belittled. He wasn't trying to help me get this car no rush anything, he was all to happy to let this other guy take the deal. he was in no rush to help me! I was there for about 2 hours or so trying to get his car and after they sold it to the 2nd customers knowing very well I was wanting this car. I feel as though they weren't going to help us just let us sit there waiting knowing these people were getting first pick! the other guy was running around helping theses people way more then the guy helping us. read more

Wish there was a NO star rating! They are thieves. Bought a used truck for $21,000, with 179000 miles, later found out only worth 13,000 in very good condition, far cry from the below average that it is. Was told by "Grant" in sales , it was NEVER in an accident, found out later the whole right side of truck was totaled out.To add to problems , found 19 items wrong with it and was told they would take care of ANY problems. They had it fo 2 weeks, got it back today, they only changed oils and filters, and wiper blades, truck STILL a danger to drive over 60, shacks, hit brakes, even worse. Broken parts STILL not repaired.Was told by Sales Manager, if I don't take it or move it ,he WILL have it towed at my expense, after telling him I did not want it due to so many issues. He had stated I took possession of it. How can I have that when they had it for 2 weeks. Lawyer time. And will contact media. Already contacted Wells Fargo Dealer Services about the issue.They are investigating it. Maybe that's why the dealership waited 2 weeks, so they can get paid and then tell me truck is done come get it and NOT do any repairs and screw me over !!!!!!!!!! STAY FAR FAR AWAY from this place, crooked as hell. They were going to have me arrested id I did not leave property !!!!!!!!!!!!!!! read more

I made an appointment for my truck for the following day and did it online. I specifically wrote what needed to be done to the truck. A few hours later, I was called by a woman service writer and we specifically went over everything that I needed completed. I arrived at my appointment 10 minutes early. I stood by the door at service for 5 minutes before anyone acknowledge me. It seemed busy but there was only one customer besides myself in the service office. The office had 3 people there that were on the phone and trying to look busy. The scruffy face white male service writer finally acknowledge me and asked the black male service writer to help me. He asked if I was there for an oil change and when I said no he continue to look at his computer and nothing else was said by him. I waited 10 more minutes and the white female service writer asked me if I was there for an oil change. When I said no, she turned around and started looking at her computer and nothing else was said. So after another 10 minutes the scruffy faced white guy came back in and he asked both of them why I have not been helped. They both said, " Well, he is not here for an oil change" in unison. So he asked me what I was there for and I said, " service and I have an appointment. " he continued with, "we are busy." After a few more minutes, since he saw I was not going to leave he finally asked me my name. He looked up the appointment and stated that we are not going to repair any of these items and if your vehicle stays here with us we will charge you a lot of money and not fix any of the problems with the truck. Of course I left! read more

The worst case of incompetence and poor service that I have ever seen. They kept my vehicle two weeks and failed to fix two of the three items I took it there to have addressed; in the mean time I had to work to get someone on the phone for feedback. To add insult to injury, I told them I was picking the car up at 3pm, and when I got there it was not ready; that is after they assured me it would be ready. I had to wait 2 hours for the car to get "buttoned up", and the little service rep had the audacity to tell me there was one job ahead of mine and once that was done the tech would get all of the covers reinstalled. I would NEVER take a vehicle back to this place for service, and given the service I wouldn't even consider purchasing a new car from them. read more

I found a truck via CarGurus, the internet sales person was on point with communication and information, I set up an appointment to view and test drive the truck, even emailed them when I was on the way. I was extremely disappointed when I arrived. Truck was not pulled around waiting, it was filthy dirty with 3 major cosmetic issues that I was not made aware of, or of which was supposedly the dealers fault. (A broke mirror, body damage to a fender, and the front bumper out of alignment) The tires were not even aired up to sufficient amount after going through their "rigorous" inspection! There was also a Disabling accident on the CarFax. This dealer has the LongHorn Ram listed at its full value, not taking into consideration it has not been able to be sold since it was originally traded in, was purchased at Auction, and was taken away from the accident by tow truck. The Sales Team had no understanding of my concerns and made embarrassing negotiations with me, the let me walk after only a few short minutes. BEWARE! Some of their vehicles might not be as true as they claim! read more