Communication: Initially, communication was excellent, with…read moreresponses typically arriving within an hour. However, as the project progressed and more payments were made, responsiveness steadily declined. Sometimes, it often took 1-4 days to receive a reply, particularly when I was following up about permit submission delays. Workmanship: Average. The completed work was acceptable, but nothing stood out as exceptional. Contract and Warranty: The company did not fully honor the terms of the signed contract. After the deposit was paid, and before work started 10 months later, Solid Masonry requested additional compensation due to increased material costs. While material prices may indeed have risen, much of the delay appeared to stem from their failure to submit the permit application promptly. They initially requested approximately 30% above the contract price, though we eventually negotiated a lower increase. Additionally, a newly repaired pipe was later found to have been bent during the backfilling process. Despite the damage resulting from their work, Solid Masonry still attempted to charge me for the excavation required to expose and repair the pipe. Trustworthiness and Follow-Through: I was charged for both excavation and plumbing work. However, on the day excavation began, no plumber was present. Solid Masonry described this as a miscommunication, and I ultimately had to hire my own plumber despite having already paid for plumbing services through them. Another mistake on my part was paying the final balance before the permit was officially closed. Once payment was received, the company appeared to move on to other projects and did not proactively follow up on permit closure. The permit remained open until I contacted them and repeatedly followed up. Architect: The architect associated with this company had a reputation for overpromising and procrastinating. This was not only my experience but was also echoed by inspectors I spoke with at HPP. After receiving my deposit, it took the architect approximately five months to submit the permit application. After the project was completed, the architect again failed to follow through on closing the permit. Multiple calls to both the architect and contractor were required before action was taken, and even then, it took another two weeks to finally close the permit. Overall: To their credit, the company ultimately completed the project, although it took nearly a year from the time we signed the contract to finish. Unfortunately, the process was far more stressful than it should have been. I found myself constantly having to follow up on issues that I reasonably expected the contractor to manage, including permit submissions, plumbing coordination, and permit closure. My recommendation to future customers is to withhold final payment until the permit has been officially closed. I was also disappointed that the company chose not to stand behind its work regarding the bent pipe and instead attempted to charge me for corrective excavation. My overall rating is influenced less by the quality of the workmanship and more by concerns regarding integrity, accountability, follow-through, and trustworthiness.

1/4/2025 Aloha, Sam just finished building a Rock wall for…read moreus in Waimanalo , my wife and I are very happy with Solid Masonry and the end product !! The work crew are all friendly and get the job done .... Sam was fair on his price , and we would use Solid Masonry again for our next project. Jeff H.

I'm a delighted NyLawn customer. Rory, Mari, and Kimmie were all courteous, attentive, and quick to…read morerespond to my questions. Their professionalism made the entire experience exceptional. I walked barefoot on my new turf, and it felt wonderfully soft under my feet.

The NYLawn ohana is da best…read more.. Rory, Ernest and the crew is a great example of old school, reliable, trustworthy and excellent customer service. The dedication and workmanship is extremely on display when your installation day arrive, from prep to finish these guys are UNBELIEVABLY professional in what they do, my wife and I had used NYLawn on a previous property years ago and we'll continue to use and recommend them to ALL our friends and ohana! Mahalo Rory/Ernest, Aloha always, The Mooks

Takai Masonry Contractor came recommended by my Cousin's Neighbor…read more Finally met with Mr. Takai as we both had scheduling problems. He on the Mainland and me in Hawaii visiting my Mom. Agreed on a cost that would solve my Mother's yard water drainage problem. Met on Tuesday morning and work began that afternoon due to my remaining time of my short visit. Work was done in 5-1/2 days of the 8 days available for me. Communication was both ways, making sure I knew what was going on and me asking if certain things could be worked into the project.

Pauli and crew did a great job. It ended being a bigger job than expected, but he always cared…read moreabout "doing it right". No matter how much extra work was involved. Some people you can't really trust, but this is a man of integrity, and knows his stuff. Crew worked hard to help us with a monumental job. They went the extra mile, and also came back to finish up the small details. Highly recommend Takai Masonry Contractor. (make sure to not confuse with other contractor with similar name).

Awesome people who really care about what they do and knowledgeable about the plants. Kanela and…read morehis brother are great! They are communicative, honest and open about what they can do landscaping wise. They've often gone above and beyond what I've asked them, and my yard looks great after!

So happy with the job the Mossman brothers did on our backyard. It was a shady area with little sun…read moreso the grass wouldn't grow and it turned into a mud pit. They transformed our yard with a paver deck and new grass sod that was better suited to the shady environment. They also installed a drainage system to ensure we didn't run into the same mud issues as before. These guys are truly hard workers and take pride in their work.

If your like me and not quite a gardening type but enjoy the looks of a nice grass yard or lawn,…read moreSynthetic grass/turf is the way to go. Before contacting Total Landscape, I had the unfortunate experience of dealing with NyLawn (another company specializing in turf installation). From first impressions to constant waiting for a response etc, it was a really unprofessional and frustrating experience. I was ready to give up until I came across Total Landscape instead. I gave them a call and left a message, then in a matter of minutes I received a call back from the owner Travis. I accomplished more in a phone call than I did in taking the time to drive to Nylawn's show room and the constant calls to set up an estimate appointment. Which by the way was never returned until a not so stellar email and Yelp review I left them which was pretty sad. In less than a week Travis set me up with an appointment with Gina his estimator. In that time, if I had any questions or concerns, the communication was swift and very open. The estimate appointment went smooth as Gina was very professional, approachable and knowledgable of the material. Instead of doing a deposit I decided to pay for this project up front and Travis made it very easy to pay via email. Such a major benefit vs making a trip to an office. Invoice, receipts and service contracts were all sent through email immediately! The installation went smooth, there were a few snags along the way with the ground itself yet they managed and would strive for nothing less than a perfect project. Project took 2 days from beginning to end along with an extra day to make sure everything is set which showed their attention to detail and passion for perfection. The lawn itself is amazing, they only carry the best top quality material. My friends and family loved the backyard and were impressed with real look and feel of the lawn. They admitted to having their doubts but were quick to say they were now believers. I would recommend Travis and his team any day over any other company out there. There is no fair competition because no one can match their professionalism, seamless communication and the attention to detail in their work. Customer for life.

I called three landscaping companies on a Tuesday. Total Landscape Management was one of them. No…read moreone picked up at Total Landscape Management so I left a message ... no one called back. I called again on Friday and someone picked up saying, "Hello". That's it, just hello. Well, you didn't have me at hello because when I tried to ask if I'd gotten in touch with Total Landscape Management, the guy hung up on me. Oh well, back to the Yelp lists.

This company provided me with excellent service. After Tropical Storm Lala, I needed to trim back…read more3 trees on the edge of my property. Siosi (owner) and his men trimmed my trees exactly as I specified and took great care not to damage my old wooden fence and not to litter the neighbor's yard. Siosi is easy to work with and he aims to please. He is a certified arborist and is company is insured. Both my wife and I are very pleased with the work done.

I have nothing but excellent reviews for these two big fellows. Two older gentleman landscapers…read morecompletely shredded my trees, shrubbery & vines I had in my yard! I was amazed because they looked older than me and l'm close to70 years old. They had used a wood-chipper which made the job so easy! Finished on time at the end of the day!! They also cut down a few extra trees for me for a small fee. I would definitely call these two fellas back for another job!!

Let's start with the people: Suli and Monalisa at HI Grade Masonry are really good humans and they…read morerun a good business. Their quote was precise and they asked the right questions to make sure our project goals were met. The AOAO Board was especially pleased with the value we received. We weren't looking for low bid but we were looking for done properly and affordably. HI Grade Masonry hit the target. It was a small project and they did exactly what we needed and wanted. Suli made sure that his crew went the extra mile to get the project done right and done quickly. Thanks HI Grade! The Royal Queen Emma building appreciates you!

The tile fence at my parents' home was starting to deteriorate so we put out a request for quotes…read moreto repair it. Most companies suggested to put vinyl fencing in the back and repair the front. We obtained several quotes and decided to go with HI Grade Masonry. They were not the lowest but my mom had a good vibe with Suli so we went ahead with them. From start to finish she kept raving about how impressed she was with their work ethic and professionalism. They did an excellent job on the wall(s) and, aside from their warm aloha and "care for kupuna", what she appreciated most was how they were very good about clearing out the bricks and cleaning everything up! She is very particular about people's work ethic and she is a clean freak so that says a lot about their work!

Vince and the family crew are the best. They were very…read morerespectful to our home and family. We had a huge rock pond that needed to be demolished. They did everything from the demolition to the concrete slab. During the whole process we were updated of what was going on. Before the work our backyard was an eye sore and we didn't really go out there. But after the transformation the family and I enjoy it everyday. I would 100% recommend them for any masonry work you need.

I requested a quote a couple weeks ago. They came to my place, told me they would give me a quote,…read moresend me photos of what it would look like, but they never did! I waited, a day passed, I asked, they said it was coming, and got nothing. A few days passed, still nothing. Then a week and a half passed and still nothing. I even made it easy for them and told them they could just give me an estimate on the message board, still nothing. I finally called after 2 weeks, and asked if they were still interested in doing the job. I was perfectly fine if they turned me down, but they said they would send it that evening. I even re-messaged them my email, and still nothing! If they didn't want the job, they could have just told me and thay would have been the end of it! Totally bad business practice. If they gave you a quote, consider yourself lucky! Update: I added a star because they did eventually give me a quote, but it was too late, I had already found someone to do the job. I wish I could have seen what they could have done.