What can't I say about this place....! for starters let's talk about the greeting from the rude customer service..... it was not a great way to start the day at 8am . Then the wait was "FOREVER" and when I say Forever I'm not exaggerating.... It was 2 hrs just to get in an be seen, then an additional 1hr for service this place is Horrible. Then to top it all off they knowing that people are waiting Bord in the waiting room they don't provide you with a guest WiFi service, so you're waiting stuck doing nothing for 3 hrs. Over it they get no stars and I will be looking for a mother eye doctor. -0 from me read more

Valdez Eye Center - Waiting room - Eyewear & Opticians Near Me - Apple Valley, California

I've brought my father in law here 3x with the shortest wait time being 45 minutes, usually an hour +. The receptions is rude, and short with clients both on the phone and at the front desk. The Dr seems good, too bad she chooses to pack her schedule so clients have unreasonable wait times and have to deal with inconsiderate staff. read more

My experience with D.R Valdez was excellent. She was friendly,knowledgeable and professional. I had a pterygium removed from my eye and I am happy with the results. The guy that checks you in before you see D.R was also friendly and very professional. The office staff was friendly except for one person in the front office. There are always a couple of miserable and unprofessional employees no matter where you go. I went in for my last appointment and I said good morning to the older unattractive Hispanic female that works in the front office and she didn't say good morning back to me. She sits at the desk in the far left corner of the office. She looks very menacing, angry and lethargic. She needs to find a Joe she can work from home. Patients should not have to deal with her lack of home training. When a patient comes in for an appointment have the decency to speak. Miss office worker don't take your job for granted you are replaceable. read more

Adam Hsu, MD from Valdez Eye Center told me the mole on my left eyelid resting on my eyeball is "pretty big" then followed by laughs telling me it is "cosmetic" more than anything and I quote "psychological" (I see the world in a completely different light from this man). He then followed by not only telling me he could only remove the top portion of it which is false but also told me I can watch it grow (after having had told him I had it over two years) and was unconcerned to offer surgery. Only later did he state, "We have two options, Watch it grow or do surgery." I rejoined, "Well what would you do if you had a mole on your eyeball for over two years? Watch it grow?" *A professional dermatologist gave me a first opinion from Honest Dermatology Skin and Laser Center in Ventura, Los Angeles, CA saying, "It is absolutely not Cosmetic, interferes with your eyeball, and is right over your tear duct." This Dr. Adam Hsu here, however, told me contrary. Stand CLEAR! read more

Valdez Eye Center - Eyewear & Opticians Near Me - Apple Valley, California

It's alright, I don't think the Eye exam was that good, it wasn't really a complete test of what I usually get. I received my glasses really quickly after ordering them. Thanks to the amazing Lady whom put in my order, as soon as they arrived they were sent off to get the special order done and was finished and ready for pick up within a week. I paid for them after I had received my glasses.@ before they told me I had to pay for them when I ordered them, but I did not have to pay them Cash, then, as they said so they just sent them out to get them filled before I paid.. read more

Don't go here! I went to have my eyes checked in June 2024. They fitted me for glasses and got it wrong TWO Times!!! They wanted me to pay for the third pair of glasses. I said no!So they gave me my money back in November and told me not to come back. I still have my old glasses on and have to start over!! read more

They took insurance (IEHP) and were very quick with getting my needs met...! The staff was friendly, informative, and efficient. The glasses I ordered fit me perfectly and were ready within 2-3 weeks. The waiting room was packed, and we had to wait a bit, but they took care of everyone by closing time. 4.5/5 read more

I had a great experience! The staff was very friendly and Dr. Julia Valdez was extremely professional and helpful. My checkup was nice and easy and the glasses I ordered were delivered timely. Highly recommend! read more

Not impressed with the optical department. Optician was more interested in speaking than listening. Seems fresh out of school and knows the book answers but not a lot of real life experience. Front office staff had incorrect information on their records for my name/address and they acted like it was my fault - acting harried, bothered and uninterested. Received prescription for lenses with incomplete info so I cannot place online order for new lenses and after 2 messages left, still no return call. I won't be back for optical services. read more

Great personalized service, high quality products. Dr. Julia Valdez is a sincere doctor who genuinely cares about her patients!

The optometrist is so nice and friendly. He takes his time with us patients. Although his staff on the other hand is not anything like him. The receptionist and the lady who works where you try on your glasses are both rude unfriendly. Both over the phone and in person they give off attitude and made my family feel unwelcomed. read more

Took my mom for her vision exam and let me just say, checking in made me feel like a kindergarten in trouble. That front office lady needs a vacation or a snicker bar for sure. She was rude and made me feel uncomfortable in front of other people behind me. She gave attitude to the rest of the people behind me also for checking in and she was super busy to say hi. The doctor was good and so professional but his helper who had my mom read letters was not. Hard to understand what she was saying and she zoomed from one test to another and next thing you know we were done feeling so confused in the waiting area. She must be new and needs training for sure. We will definitely go back to Target. At least there I will feel more comfortable and not rushed. read more

Call me to fix this place. Staff is absolutely unprofessional. @Dr. V This is not even a simple tip for y'all it's the truth. Nothing but facts!! Very hard to unsee a horrible team claiming they are the best. read more

My husband was a patient of Dr. Valdez. She performed both of his cataract surgeries as well as putting in a stent in his right eye for glaucoma. When it turned out that he had macular degeneration, she referred him to an outstanding retina specialist. The SOLE reason that he is not still her patient is that her practice is not part of the network for his new medical group. My husband is very reluctant to trust medical professionals but he has absolute faith and confidence in Dr. Valdez and her associate, Dr. Lee. I would highly recommend this practice to anyone needing quality eye care! read more

My father made an appointment a month ago at 10:00 am and the nurse said it takes 1 1/2 hours to be seen with an appointment. I have seen that the elderly are not taken care of very well. A nurse closed the door on an elderly person walking behind her. They really need to be more attentive to the elderly and not make them wait so long with an appointment. read more

Im writing in Regards of my wife she Had dr Valdez do a cataract surgery on Her left eye about 15 months ago and Dr told her if she paid $ 1500.00 dollars for the super duper lens i would not have to wear glasses. So we said ok to that and after that Her vision and was awful So dr Valdez did some lazer surgery to clean up some of the cataract Replacement membrane. Even after that she still couldn't see Right! So after coming back to Dr Valdez and saying she could not figure it out she Suggested i call pacific eye institute and we did. Pacific eye said she needed her Replacement cleaned up again. They suggested they would of not used the lens that was used!! And that it was a inferior lens? So after 15 months she has had 2 more lazer treatments in upland. Maybe another one soon as she is still having issues. Dr Valdez also stated to my wife she had another cataract on the other eye that needed surgery soon? These drs at Pacific 2 different drs said she is not even close to having to worrying. So in closing my wife is no better after surgery 15 months ago!! Even worse over time! Now my wife wishes she would of filed a LAWSUIT against dr Valdez. Hopefully in the future my wifes eye will be better! for now she has to wear 2 pair of glasses and the eye still gives here trouble/ blurry/ something floating in it!! Take your time and Research & yelp your health care providers you'll be Happy you Did!! read more

So my mom has been going here for about a year or 2, and EVERYTIME, she goes in. She is always RUDELY greeted by the front "staff." They are so unreliably rude it should be embarrassing for the doctors who work at this facility. She had said that the doctor's have always been nice. But unfortunately, the rude/bitter/sour attitudes of the front desk staff can completely make it a horrible experience. Why work with people if you hate people?? Common sense. One time when my mom had went there, a receptionist wanted her to already pay her copay upfront without having an decency to give her a proper greeting. When did you have to pay copays upfront before you even walk in the door? Absolutely ridiculous. I wish I had gotten the names of the rude staff to blast their names on here. Be warned, you will be treated rudely when entering this facility. read more

Had cataract surgery with Dr Valdez. She is the consumate and caring professional. Her meticulous attention to detail coupled with straightforward explanations of the procedures/tests performed was stellar. The attendant staff was friendly and efficient. I highly recommend Valdez Eye Center without hesitation. read more

Eddie was incredibly helpful, he understood my sons needs for his glasses and helped me navigate the IEHP Bureaucracy to get my son the glasses he needs. plenty of seating in the waiting room most of the time. they rent this building out on Mondays to a children's Ophthalmologist. read more

Dr. Valdez and her staff are very professional and caring. The website makes it easy to download and complete forms before the appointment which saves time. All questions get answered and the procedures are explained thoroughly. Very grateful that this Eye Center is in the high desert. read more

Very disappointed in this place. They Heard you around like cattle, left a group of us sitting in some dumpy back room, until the doctor called me in. Nothing friendly about the staff at all. The glass counter was better, but I still haven't heard if my glasses are in or not, every time I call the guy is at lunch and today they are closed all together! Three weeks and nothing. Won't be going back here! read more

Dr. Valdez is the best eye Dr. In the High desert. She really cares about her patients. She really makes you feel at ease. The assistants are really nice too. Dr Valdez is very precise and professional, yet very friendly and respectful. She is also very accurate. I have never had to wait a long time before they took me back. Everyone there is so nice. This is the best place to go for anything eye related. read more

Waited 15 min. To make an appt. Hung up on twice. Excuse...trouble with phones. Still no appt. Not a good first impression!!!

I have used Dr. Valdez for many years. Everything always went well till I ended up getting a cataract done. I have not been able to see properly since. (about 1 1/2 years). After I was told by Dr. Valdez it was ok to buy new glasses, I went to Costco (where I always go) to get my new glasses. I still can not see. I went back to Costco and they did a second set at no charge... I still could not see... I went back to Dr. Valdez where her guy they does they eye exam tried to get me to go to his relatives shop in a different city to get better care. I declined and ended up paying triple of Costco's price for glasses that 1. were the wrong color and 2. I still could not see out of them. So, the guy that sales the glasses became argumentative with me about the color and said it was my fault because when I did they eye exam I answered the questions which I saw better. They did end up changing the prescription as to try to help me. This did not work! I was re examined my Dr. Valdez again. She then Told me I had a bad Retina and would require surgery. I ended up going to a specialist. The specialist told me my Retina was perfect. I went back to Dr. Valdez and all she could say was OH.. Hummm. Since I have moved out of the High Desert mainly to find better doctors. Turns out my sun glasses and day glasses are different prescriptions. The ones from Dr. Valdez. Today I am seeing perfect! Dr. Valdez need to get a grip on the people she employs. I am sure she is a competent doctor. Even though I feel I wasted months on wasted months on waiting to see secialists and $1,200.00 for glasses that NEVER worked. read more

I have been going to her for many years. She is one doctor I really enjoy going to doctor visits. During this covid time all staff are taking extreme precautions even her optometry area. All the workers are friendly and supportive. I am so happy I found this place years ago . Thank you for all being so professional. read more

Dr. Valdez is a phenomenal ophthalmologist! I've been going here for years and she always gives me the treatment and care I need. She always puts her patients first and it definitely shows in her work. I would recommend her to anyone. read more

Don't go here unless your insurance makes you. Over 2hrs, 5 weather reports on the local TV news, ans watching the entire waiting room turn over... I'm still here waiting for my wife to get released from thd 'fast' light sensitivity test. Now it took so long she's gonna miss work. Breathtakingly bad. read more

The wait time here is RIDICULOUS, we had to wait an hour after my moms appointment time to even be seen, finally saw a nurse for five minutes and then got stuck in the BACK LOBBY just wait for another hour to see the actual doctor. read more

I have been going to Valdez Eye Center for many years. I need to be checked for diabetic damage every six months. In July of last year Dr Valdez recommended I look into cataract surgery as my eyes were getting worse. I had my first eye done in November and the second one after Christmas. I am amazed at the results. The whole procedure was very easy with very little discomfort or complications. Dr Valdez is very thorough in her examinations and follow ups. I would highly recommend Valdez Eye Center for any of jour vision concerns. By the way, I have worn glasses since the fifth grade with very strong prescriptions. My right eye went from 20/70 to 20/30, and my left eye from 20/60 to 20/25. I am still going to have glasses, but only because I don't like the hassle of readers. The eyeglass technician Julie, set me up with some beautiful ones and I am, overall, very satisfied with my experience. read more

I called to make an appointment because my wife is a patient here. The receptionist was less than helpful and made it sound like I was bothering her valuable time. I was placed on hold several times and drug out my phone call to the point I just hung up. I later went inside to pick my wife's glasses while she was at work and the staff was "okay". Lesson be told, a great staff front and back office will make or brake any business. read more

Doctors are great! Front staff have a much better attitude; Appointments staff have also improved. Now, when I went to order glasses, customer service that was peppered with passive aggressive overtones = borderline rudeness... read more

Wait has been just under an hour. I really like Dr Valdez but they do schedule several clients at a time.

I came here because of an emergency. The selection is very small. The staff is so-so. The wait was crazy long! About an hour after our appt time for a routine eye exam. No apologies or reason why it took so long. Dispensing dept, eh. The gentleman made me feel like I shouldn't have "good ins". Let's see now if it really takes 2 weeks for glasses to come in. read more

I had a good experience here. Dr. Lee was wonderful. He did a thorough job and spent time getting to know us. I would come back and refer.

Would i recommend this place? YES! Dr. Valdez and the staff are very knowledgeable and professional. On arrival, I was greeted by a friendly staff who consistently checked up on me and asked if I was doing well. Furthermore, I did not have to wait past my appointment time. Dr. Valdez went through my examinations thoroughly and explained all the procedures clearly. She truly cares about her patients and is very polite. I ended up purchasing 2 pairs of high quality glasses at a VERY great price. Thanks to Dr. Valdez and her staff, I will be coming back in the near future. read more

I guess they have more patients than they need. Since they turn off the phone by 440pm when they were supose to be open for appointment til 500 pm. mmm read more

The doctor was thorough but office staff was short and unfriendly. Wait time is crazy!!!Two hour expereince. Tiny selection of frames and extremely over priced. Not medi-cal friendly. They charge 10$ for copy of your glasses prescription. Ive never gad to pay for that in my life!! My first and last time going there. Only went here because it was so close to my house but I'd much rather drive the extra miles to get better selection,price,service. Ive worn glasses my whole life and must say this was an unpleasant cold experience. There's way better places up here read more

This is about Dr Valdez's staff. The billing leaves a lot to be desired. They could not or would not bill my secondary health insurance, despite my inquiries on why it was not being done, and they repeatedly sending me a bill, and me explaining over and over that they had not billed my secondary insurance company. In this respect they are totally unacceptable. The reception staff was totally indifferent and disinterested in rectifying the situation. Patients deserve better than indifference. read more

Dr Valdez is an excellent ophthalmologist, knowledgeable and perceptive. She has taken excellent care of me for about five years now, and I have her to thank for what vision I have left. Yes, sometimes the front office staff is not warm and fuzzy as some reviewers have pointed out, but I have seen Dr Valdez's concern that patients have a good experience and she tries to have a competent and responsive staff. read more

I liked Dr. Valdez she is very nice and her assistant too, I would recommend her. One of the front clerks should smile a little and be friendly . read more