I had to write this review after numerous calls to the HOA for or exterior paint approval . Not to throw anyone on the bus , but we had to make a in person visit since today there was no results or calls returned . Regardless we meet carolyn today at the front office and she was " on it "! She was pleasant , kind and was willing to go the extra miles to push forward the process and connect us to the right contact . We have to make a few changes but everything else is fine . Thank you again for your help , time and upbeat personally . awesome help 5 stars all the way . Thank you :) read more

Valencia Management Group - Carolyn is amazing and rocks ! She works the front office and was of wonderful help ! - Property Management Near Me - Valencia, California

I would like to share my sincere appreciation for Emma Envison and her outstanding professionalism in handling HOA-related matters. From my very first interaction with Emma--regarding my child's birthday party at the clubhouse--to consultations about HOA approval for home upgrades, landscaping issues with Gothic, and other concerns, she has consistently demonstrated professionalism, respect, and a clear understanding of her role. Throughout every interaction, I have felt that Emma truly listens, values residents' needs, and follows through effectively. Her approach is always positive, solution-focused, and never personal--she is truly a problem solver. I can only imagine how challenging and stressful her role can be, managing a large community and often hearing concerns or complaints from residents. Despite this, Emma handles every situation with calm professionalism and a strong focus on finding solutions. One example that stands out involved repeated landscaping issues with Gothic. On the first occasion, the crew blew debris and mud onto my property and left without properly cleaning up. After I contacted Emma, she responded respectfully and immediately sent the crew back. Unfortunately, the crew again left a mess, and our security camera even documented them dumping mud back onto the lawn. Emma promptly addressed the issue and sent them back once more--this time, the property was thoroughly cleaned within a day. A couple of weeks later, the landscaping crew left debris again. Even though I suggested simply reminding them to clean up properly during their next scheduled visit, Emma took immediate action and sent them back to address the issue. Since then, the landscaping work has been consistently thorough. Emma understood that accountability and follow-through were key, and she handled it efficiently--no drama, just appropriate consequences and results. I always feel comfortable and confident communicating with Emma, whether it's about home improvements, notifying her of family photo shoots, or raising any concerns. Her professionalism is both impressive and effective. My family and I truly appreciate all that Emma does for our community, and we are very grateful for her dedication and hard work. read more

Can we clone Carolyn? What really stands out is her positive, joyful energy. She was both completely professional and genuinely warm at the same time - which is rarer than it should be. She went above and beyond to assist me, and made my day brighter at the same time. If you get the chance to work with Carolyn, consider yourself in very good hands! read more

I've been really happy with them. They manage my condo building and they have been very responsive and really nice. I can't believe I'm writing a review for a management office, but if you ever lived with a bad one, you know what a difference it makes. Special shout out to Shalla who always replies to my emails and figures things out :) read more

The management building is very spacious with large board rooms for meetings. Parking is very plentiful as well. Had to come for an HOA meeting and noted the building was clean, well kept, and had very large rooms. The chairs aren't the most comfortable to sit in for a long period of time though. read more

Juhi is so friendly, and her support today was prompt and professional. Great experience

We recently worked through VMG for our painting request with our HOA. Emma with VMG was very helpful in helping us work with this process. Thank you again! read more

Carolyn was extremely kind and helpful. She answered all questions I helped me get everything I needed handled quickly

I had a nice conversation with Juhi today she was very helpful for some landscaping requirements for Aliento community.

Carolyn Reimann took in our Defensible Space Communication from the Fire Department and we now look forward to Marina Landscaping trimming the overgrown acacia as they do each year after the Fire Department issues non-compliance reviews. We are not allowed to touch our slopes, so the HOA must trim them. We thank the HOA landscapers ahead of time for bringing us into compliance and thank Carolyn for her welcoming and friendly personality and helpful suggestions. read more

Carolyn in front office was so helpful in contacting the HOA representative that was so helpful in recovering a lost item item. in the community. read more

My experience with Emma was good. She responded to my questions in a timely and efficient manner.

My experiences with management companies haven't always been great. Too often, when you call, you can practically feel the irritation through the phone. "Uncomfortable" doesn't even begin to cover it. With Valencia Management, though, it's a whole different story. Drive up to their office and you're greeted with a smile. Send an email, you'll get a prompt reply. Leave a voicemail, they actually call you back. Imagine!? And the best part? You can hear the smile on the other end of the line. Emma and the front staff, basically everyone I've dealt with there have gone out of their way to help until the issue was resolved. It's refreshing. Great job, Valencia Management, keep up the good work! read more

As an owner of a building managed by Valencia, good luck! They use plumbers that charge like 3x the normal price. I am sure here is some form of commission kick back to them. Super bad is giving straight answers and unclear. They just slap it in the HOA statement and make it challenging to get it adjusted. Bad Bad company! read more

It was a pleasure working with Angie at Valencia Management Group. She helped me navigate the architectural approval for The Bungalows HOA. Thanks to Angie, the process was seamless. I greatly appreciate her lovely personality and professionalism. read more

The Homeowner Services Representative, Carolyn Reimann, provided the best service! She explained the process of how to contact the proper people in order to submit the my request. Keep the person, and ask her to train others. read more

The service at the office was outstanding. Carolyn Reimann was super helpful and very pleasant

I just want to say that Master Cruz, our Lifestyle Manager at Altis, has been doing a really outstanding job! She creates and organizes so many different activities here for the homeowners that it's really hard to be a lone wolf! Thanks Master! read more

Emma, is great to work with and Patient. I appreciate her time and Quick response whenever I have questions. Everyone at the office has been very friendly and Helpful! Appreciate all of you. Thank you, Catalina Levy read more

I cannot say enough wonderful things about Carolyn! She is truly exceptional and sets the gold standard for customer service. Carolyn is incredibly responsive, always follows up, and consistently goes out of her way to make sure I feel heard and satisfied. She doesn't just handle requests--she takes ownership of them and makes sure they actually get resolved by connecting me with the right people every single time. What really sets Carolyn apart is how personal and genuine she is. She takes the time to get to know homeowners on a human level, which is so rare and so appreciated. I honestly wish she were the homeowner representative for my community. In the five years I've lived here, I've had at least two different homeowner reps, and unfortunately every one of them has been difficult to reach and deeply frustrating to work with--especially the current one. Most recently, we had a major snafu trying to rent the clubhouse for my son's birthday party. Due to lack of communication and access issues, we ultimately had to cancel at the last minute, which was incredibly disappointing and stressful. Carolyn was the one bright spot in that entire experience. She was so empathetic, understanding, and kind--and she truly went above and beyond trying to make things right, even though the issue was not of her making. Carolyn is the reason I still have faith in this management company. She is professional, compassionate, proactive, and genuinely cares about homeowners. I am beyond grateful for her help and support, and she deserves recognition for the outstanding work she does every single day. read more

Everyone I have worked with has been great; especially Angie and Carolyn. All questions were answered quickly and efficiently. Was able to receive a resolution to my problem on the same day. Genuinely a great and happy staff and I appreciated all their help. read more

Emma Envision has provided outstanding service as our Homeowners Representative. She has handled numerous maintenance requests regarding rain gutters, landscape, broken sprinkler heads, broken water mains, and things like that. Her responses are always timely. She is very professional. Emma makes Valencia Management group look good. I wish I had employees like her. She is awesome. read more

Carolyn was very welcoming and a pleasure to work with! If you have any concerns about your neighborhood, I highly recommend stopping by the VMG lobby and speaking with her. She regularly handles many different situations and put me at ease. Great job! read more

Fabulous experience! My neighborhood recently had its mailboxes replaced, and I was very impressed with the amount of organization and communication that was sent to us prior to the change. We were given all information necessary to ensure the switch occurred seamlessly. When I visited Valencia Management Group in person to pick up my mail keys, I was met by Carolyn Reimann. She was so friendly and helpful! She assisted me in following the correct steps to pick up the keys (since I am not an owner, and it took a few extra process steps). Thank you, Carolyn, for all of your help! read more

I needed to reach out to the HOA recently and honestly wasn't sure what to expect. Carolyn was incredibly helpful, took the time to actually listen, and went above and beyond what I anticipated. Really impressed with how she handled it and grateful for the experience. read more

Kelsey retained our company to strip, repair and paint wrought iron fences and gates at one of her associations... her communication and direction was excellent and very professional to work with!! Looking forward to future maintenance work with her company!! 10/10!! read more

I want to thank Angie for her help with my recent issue. She was very responsive and made the process easy for me. Her support really made a difference, and I appreciate her dedication to helping residents. Thank you, Angie! read more

Emma from the association is very attentive. Overall, when I have interacted with the association team they do a good job at addressing the matters. Of course, some times we don't agree with certain guidelines, but the guidelines are there to help make things consistent as possible. If you have anything you'd like to discuss or need assistance with, reach out to association team for support. read more

I informed Emma Envision, regarding a missing stop sign in our community posing a serious safety issue, Emma expedited getting a new stop sign installed, Thanks Emma for making it happen so quickly. read more

Had the most pleasant experience with Carolyn at the front desk. She was very informative and answered all my questions and concerns competently. Truly restored my faith in property management and wish every other companies had a Carolyn. Definitely helps bridge the gap between residents and prop mgmt. The peace of mind of my calls and concerns answered immediately was very refreshing and hope she can be rewarded. read more

excellent experience! Emma provided great assistance before and after our event in Bridgeport Clubhouse. She responded promptly and helped us with everything that we need to comply and answered patiently all our questions. 5 stars! read more

Customer service by Emma Evison at VMG was excellent. She understood my needs clearly and responded promptly with accurate and effective solutions. I hope she will continue to provide the same level of support if further assistance is needed. Thank you. read more

Carolyn R. Helped me with processing a HOA payment for my mother. I have a couple of questions and Carolyn went above and beyond the call of duty to answer or get answers to my questions. In the past any property management company that I have dealt with have always had a chip on the shoulder and an attitude. I was actually dreading having to go in to drop off mom's my payment. Carolyn was happy, helpful and a Rey of sunshine. Hopefully the rest of the staff are as helpful as Carolyn was. read more

20 years of being mostly non-responsive when dealing with homeowners. Months to respond to emails. Often nice and just as often act as if they're doing you a favor, never realizing that each homeowner pays them $3000 a year to manage the property. Obviously, that's not their fees, but they make living in this particular association unpleasant when a homeowner needs something. Nickname amongst the association members is "Useless Management Group". I'd consider another firm before choosing them. read more

Carolyn Reimann has great customer service, every time I show up there she is very help and super kind.

Carolyn R. at the front desk was super professional and kind. I can't thank her enough for assisting me today! Absolutely a great interaction and can't thank her enough. read more

I had a great experience with customer service. The representative was polite, knowledgeable, and very helpful. My issue was resolved quickly and efficiently. Excellent service overall. read more

Carolyn helped me get a new parking lot sticker, and the whole process was fast and easy. She was very understanding and helpful the entire time. Honestly, everyone over there at VMG is amazing. I highly recommend going to them if you have any concerns or need help with anything! read more

Sarah has been extremely helpful with the process of renting the clubhouse for my upcoming wedding reception in September. She has gone above and beyond with any of my questions or concerns or challenges that I have had and it's very responsive. It's been a pleasure working with her!! read more

I had a wonderful experience working with Emma E. to obtain HOA approval for one of our house project. I truly appreciated her professionalism and her prompt responses to all of our inquiries. Thank you for all your help! read more