Billy Whitaker has helped my community more than anyone else. His hard work and dedication has made all the difference. He is knowledgeable and caring and got my issue resolved in a short time frame. My association has changed from PMP to another company but I'm sorry that I won't have Billy's help any longer. I had an issue that was not being addressed after speaking with Billy he took my issue seriously and was able to resolve it quickly and he was nothing but professional and kind. read more

[[HIGHLIGHT]]Absolutely terrible, dismissive, and rude.[[ENDHIGHLIGHT]] The transponder on my car to open the gate stopped working after one year and they have the nerve to charge me $35 for a new one, [[HIGHLIGHT]]after waiting two weeks for someone to finally answer the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This property management company is terrible and awful[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]Every time I come into this office, the person working reception (whom ever it is that day) acts like I'm bothering them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This isn't a one time thing, I've been dealing with this for over 15 years.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's very tiring having to deal with people who act like you're making them go out of their way to provide a service that you're paying for.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not asking for the world, simple acknowledgment and maybe actually make eye contact when being addressed instead of staring at the screen would at least be civil.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Been working with Diana Arias for some time and wanted to thank her for always helping me out on my escrow files.[[ENDHIGHLIGHT]] Though sometimes it's not easy to have sellers pay additional HOA fees due Diana always finds a way to help me and work out issues needed to clear our files. Thank you very much Diana! read more

The worst! [[HIGHLIGHT]]It is always a challenge to speak to competent PMP Management personnel.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are inconsiderate and heartless, that is all I can say--no point in talking to them.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Jessica Martinez went WAY above and beyond to help me with a problem I had.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She spent her personal time to help when she had no obligation to do so.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Without her things would have been a disaster with selling my house.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]THANK YOU JESSICA!!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Diana Arias has been an absolute pleasure to work with on the sale of my condo at 1500 Francisco Street in San Francisco.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We encountered several time-sensitive escrow questions, and Diana was consistently responsive, knowledgeable, and proactive--even during the typical holiday slowdown.[[ENDHIGHLIGHT]] Her professionalism and willingness to go above and beyond made a stressful process feel seamless. I truly can't recommend or thank her enough. read more

Diana Arias went above and beyond, explaining the situation and coming up with a solution within minutes. She provided all the documentation immediately and followed up with a call to ensure I had everything I needed. Flor Guzman read more

[[HIGHLIGHT]]Excellent service--Diana, especially is a rock star, she provides excellent customer service, speed & efficiency.[[ENDHIGHLIGHT]] I highly recommend. read more

[[HIGHLIGHT]]Listen to the homeowners instead of verbally putting their statements aside with no explanation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Our representative is rude and disrespectful to the community.[[ENDHIGHLIGHT]] read more

I have been an active, top-producing Realtor for 20+ years. In my experience, not all HOA management companies respond to agent and seller needs with urgency or care. However, from my initial email contact with Diana Arias with Property Management Professionals, for PMP Management, for Laguna Village Owners' Association, was refreshing. [[HIGHLIGHT]]Diana was quick to respond, providing the necessary information and direction to expedite and proceed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I found Diana to be polite, courteous, professional, and compassionate to our needs.[[ENDHIGHLIGHT]] Thank you, Diana. May God continue to bless you abundantly. Eric Nabors REALTOR, CEO--Christ Empowered Owner NABORS REALTY GROUP Mobile: (714) 342-4869 DRE License # 01730196 Dedicated to you! Committed to Excellence! Website: www.EricNabors.com MEET YOUR NEW NABORS! Devout CHRISTIAN serving communities through professional Realtor services. Business growth through God's biblical principles. "The best teams do not have people with similar skills --they combine the diverse talents and backgrounds from a pool of diverse individuals and appreciate the gifts that each one brings to contribute. Great teams have people that know their role and appreciate others as well." - Sean Glaze read more

Do NOT trust these people with your HOA. We did and are now regretful! Incompetent, lazy, and very poorly managed employees.

I'm a property manager and I recently started managing a unit in the Old Orchard Complex in Newhall. Since I was new to the building, I had a lot of questions. [[HIGHLIGHT]]Juan Sandoval, the General Manager was so helpful in answering all my questions and really took the time to talk with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Anytime I emailed or texted him, he got back to me immediately.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Juan is very nice, helpful and organized and I am very appreciative for all the help he has given me[[ENDHIGHLIGHT]]:) read more

We just bought a home in Westcliffe, Porter Ranch. We closed on January 7th (Exactly 7 days ago). I requested 2 gate transponders for my car and my husband's car. They make it extremely difficult to get ahold of anyone. I'm currently on hold trying to get ahold of someone as I'm writing this. I was just told that we couldn't get a transponder for my husband's car because his registration expired. WTF Why do you care? Even if I pay it today, it will be weeks before I get his new registration. I only asked for TWO CARS. Additionally, I get different responses to questions depending on who I ask. This has been a horrible experience. I thought it would be super smooth getting access devices after providing proof of the deed. Someone on the phone told me they would TOW our car from in front of our home if the registration is expired. That seems a little ridiculous to me. Update: The phone hung up after having me on hold that whole time lol read more

Just don't live in anything run by PMP. Our pool was closed for "remodeling " for 2 years. 2 YEARS! When we asked questions about delays and predicted reopening, they were rude and pulled some lame excuse out of their . AND we still were expected to pay the HOA for the pool usage. It was the most unprofessional team of people. read more

HOA Escrow Questions regarding the sale of my home. We are currently selling our home to remain in the community, moving across the street to a larger home style and [[HIGHLIGHT]]Diana was extremely patient and very informative to answer my questions regarding we are receiving from potential buyers.[[ENDHIGHLIGHT]] My experience with PMP staff has always been top notch! [[HIGHLIGHT]]Quick response time and kind.[[ENDHIGHLIGHT]] Thank you Diana for all your help today! Tina. read more

[[HIGHLIGHT]]I have been in few apartment building and never saw such a disorganized management.[[ENDHIGHLIGHT]] They collect money for TV and internet but there is no internet. They lose checks and after 3 months they ask a replacement and then they deposit both checks. Total disaster. They are in violation of Fire department, multiple time. They are spread all over few states and staff are very If there is ant HOA president read this, do your HOA a favor and stay away. read more

I have been working with PMP management for close to two years now, and have nothing but good things to say about this company. [[HIGHLIGHT]]During this time, working with Raymond and Sabrina directly, I appreciate their attentiveness, attention to detail, quick responses, and clear and easy communication[[ENDHIGHLIGHT]]. They manage the community where I live and I can say they have been nothing short of amazing and extremely helpful. We were working with another company that we had to let go of due to their lack of care and PMP stepped in and it has been a pleasurable experience working together with them and I look forward to a long and successful partnership together with our community. [[HIGHLIGHT]]I know my community is especially happy with Ray who has been always quick to respond to emails and concerns from neighbors and he has always been on top of everything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He is transparent in his responses and communication and I can tell he really cares about the people in our community.[[ENDHIGHLIGHT]] I would definitely recommend this company if you are looking for a responsible, fair, and effective management company. Thank you for all that you do for me and my community. read more

I cannot say enough good things about Diana and her team. We are in escrow on the sale of one of the units and desperately needed some documents to provide to the lender with a very quick turnaround time. Diana was communicative and responsive the whole time and provided us with all of the necessary documents in record time. I've never had someone get back to me so promptly and it kept escrow moving along on our end. The best customer service, communication and responsiveness I've seen in my 17 years of being in the real estate industry. read more

PMP is on some kind of demented power trip. Whether it's trying to access the home I live in, behind a gate they manage, or simply trying to store personal items on my property, they meddle in things that they have no business being involved in. I suspect the true issue lies with the members of the HOA who have hired them, but nevertheless I resent being accused of things I haven't done and never intended to do. [[HIGHLIGHT]]The guards I physically interact with are pleasant and not particularly confrontational[[ENDHIGHLIGHT]], but, [[HIGHLIGHT]]I have had phone calls with senior PMP employees and been made out to be some kind of problem.[[ENDHIGHLIGHT]] Let me make it very clear: I have done nothing nor do I intend to do anything that violates the bylaws of the community I live in. Nevertheless the accusations continue, I am finally speaking up about the continued headaches these people cause me. I will not continue to be silent while PMP attempts to make of fool of me. Whether it's not comprehending the rules they have been hired to enforce or simply a feeling of entitlement PMP is not an organization I would recommend associating with in any way. read more

[[HIGHLIGHT]]Diana Arias with PMP is always the best in town to help make sure we have everything we need for HOA from the Title and Escrow side of things.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We are so appreciative of her![[ENDHIGHLIGHT]] read more

If I can give NO STAR, I WOULD. And my association manager Marissa is the reason. [[HIGHLIGHT]]Marissa, the association manager, is always rude, unhelpful, and never shows any intention to even TRY.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Every time I call, she is either away or at meeting. Phone calls are replied days later, or no call back at all.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I actually get to talk to her on the phone, she always speed talks, and I can barely understand what she is trying to tell me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And she corrects me when I repeat back to her of my understanding of what she just said to me, but she would nitpick of the wording, so I feel I am talking to a lawyer, who is fighting AGAINST ME.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I complained to her about her bad attitude, and not showing at good service for customer service, she said, "I am not customer service. I am the association manager."[[ENDHIGHLIGHT]] read more

PMP must have a different understanding of the word "management". The way they "manage" the Hollywood Regis property is laughable at best, and also sad. HOA fees increased drastically over the past few years and break-ins into the gated garage became the new norm. Not only stealing from cars, but also stealing a whole car most recently. Dirty building, unnecessary balcony repairs, so someone could probably get a kick back, never present on site manager, and when he's there, he's useless. All that while PMP sends out an email highlighting how "management" assumes no liability for theft, damage, loss, or pretty much anything happening on the property. At this point, the only thing they care about is collecting the monthly dues. Hope this helps whoever decides to move into a building under PMP mismanagement. The first question that should be asked is who is managing the property. If you hear, PMP, just turn around and leave! read more

I am an escrow officer so I work work many different HOA management companies and I can say PMP is by far the best I have had the pleasure to work with. Diana from their escrow department is just amazing! She is so quick with responding to emails and always provides great service! She goes above and beyond to ensure that all the necessary documents are provided promptly, which makes my job so much easier! I highly recommend PMP to anyone in need of HOA management services! read more

I am a mortgage processor- and my underwriter had a few questions regarding the HOA and Diana from their escrow department was so helpful, and quickly answered all my underwriters questions- with a ton details to the responses. Thank you for all the help! read more

I am a Meadows, Camarillo Homeowner who has lived here since the house was built. I requested that my car be parked in the guest parking lot because I have home renovations to be done inside my home. I spoke to Allen, and he was not very considerate. I requested two weeks for my car to be parked at the guest parking. He wanted me to rent a storage facility for my furniture. I needed two weeks, which is an average time for home renovations, he allowed only one week. (As you may know, storage rentals are monthly basis which means I have to pay one month's charge even for using only a week) For over twenty years, the Meadows management has been very considerate except today when I spoke to Allen. Homeowners should be able to live in our community stress-free without hassle. I have paid my dues for over twenty years without being late or delinquent and he should be considerate to homeowners with a good standing. I don't think I am abusing the system because this is my second request in twenty years. 1 star for poor customer service. read more

PMP is one of the worst management companies I've ever experienced. I live at the Hollywood Regis. They're rude, disrespectful, and most importantly they waste our HOA fees by charging us for things that need fixing due to their negligence. There has been stories of members of the board being horrible to owners. The floors are dirty, the maintenance of this place is completely trashed, and the property manager is NEVER in his office (Which our HOA fees pay for). We've had multiple break-ins, and very dangerous situations that happen on a monthly basis. Recently, we had a very scary situation where the police had to be called on the first floor due to an individual who went crazy and a fire alarm went off for 30 minutes at 4:00am waking up multiple people and throwing our sleep pattern off. Some of us have ear aches because of the alarm. The police wouldn't allow us to leave our rooms. They told us to go back inside, without telling us if there was a fire or not. I didn't feel comfortable challenging the police -- they had guns. As of today, a car was stolen in the community parking lot. Nothing new at Hollywood Regis. There's rumors of corruption with PMP management, and certain board members. Many people are eager to remove our toxic board members so we can get rid of PMP Management ASAP. We're being completely taking advantage of, financially and have been many years. read more

I have been trying for close to a year to get my account straightened out. I have $69. per month deducted from checking by Alliance. My account at PMP shows a CREDIT of $85. and no one there seems to be able to explain why this is happening. They keep telling me to close the account with PMP but I can't log on the their website because it doesn't recognize my account number. I've been paying my dues for 38 years, am now 83 years old and need to get this resolved. Some help would be greatly appreciated! read more

This is actually about Michele Rould Community Asset Mgr for the Woodlands. She is the best mgr we've ever had in my opinion and I've loved here for almost 26 years. Michele is always willing to answer and respond in a timely friendly manner. She is professional and goes above and beyond PMP and the Woodlands need to keep her! read more

I just had to take the time to shout out PMP! I am seriously blown away by this fantastic HOA COMMUNITY MANAGEMENT TEAM. Definitely not an easy field! Often thankless in fact. I'm here to change that! Professional, knowledgeable, kind, efficient, respectful, excellent response time and amazing customer service. Everyone I've encountered has been top notch. One in particular, Michele Rould, has truly impressed me. Breath of fresh air! Highly intelligent, trust worthy and moves with a sense of urgency! Timing is everything in my business. Michele is priceless. #happyclient read more

As a real estate broker, I find myself communicating with large management companies for my clients' homeowner's associations on a regular basis. Sometimes the experience is positive and sometimes, well, not so much. I've certainly never been compelled to review a management company until now...but the professional, friendly and personalized support from Michele Rould at PMP is a breath of fresh air in a challenging industry.. I look forward to calling Michele because I can always hear the smile in her voice. She's consistently available for my questions and always has thoughtful solutions for my clients' needs. I know she provides support for hundreds and hundreds of homeowners, yet I always feel like my clients and I are at the top of her priority list. Michele, thank you so much for making my job easier each time we connect. Every property management company should have a rockstar like you on their team! I trust that PMP sees you as the true asset you are to their company, just as my clients and I do. read more

DeAnna is always smiling, has great attitude and very professional. It's always a pleasure walking into the office with any issue. She is efficient and gets the task done ASAP. The community is lucky to have DeAnna as the face of Buena Ventura Gardens. read more

They were just awful. Rotating managers all the time, they seem to go through them quickly. Kept giving chances, reassured then never changed. We left, it was well worth the efforts to move! read more

[[HIGHLIGHT]]They were fired after years of complaints from residents that PMP would completely ignore queries and any attempts to reach them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Suffered the insult once and learnt the lesson to not bother them ever.[[ENDHIGHLIGHT]] I have refrained from posting a review as they would surely retaliate. read more

Update Even if they respond to your review on here in regards to your concern and give you a direct number to contact, they will still not answer any phone calls and it goes straight to a voice mail Are there no live representatives at this place ? read more

The absolute worst management company. We just transitioned from Valencia Management group to PMP. No freaking idea why the Valencia Summits changed, Valencia management were so good!!! [[HIGHLIGHT]]The manager that I spoke to in the Turnberry office in Santa Clarita was just giving me this bs, not willing to dive deep to find out what was going on.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was not willing to help in any way. So like someone to pass the buck.[[ENDHIGHLIGHT]] So sad they changed. It gong to be nothing but bad here on out. read more

Very untrustworthy company. Their HOA communities are poorly managed. Interaction with PMP has been less than unsatisfactory when it comes to complaint resolutions. I've never seen any enforcement of any kind for unlawful behavior in this community. People deserve better. I would not recommend this management company or living in the Devine Lake HOA. read more

I contacted PMP Management to try and get the process of my front yard approved. As un helpful as many of them are there at PMP and how frustrating they can be to deal with. Jannell Ibrahim stepped in and helped me significantly. She gave me all the details needed in order to submit my forms. And was very responsive with all emails. I hope to continue to have good experiences with PMP management in the future with getting the work to my house approved. read more

[[HIGHLIGHT]]Diana Arias has been so helpful to get us thru this long process we had on a shortsale.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for stepping up![[ENDHIGHLIGHT]] read more

I just called PMP about sprinkler behind my home going on forever ( common ground I believe hoa responsibility)[[HIGHLIGHT]]the gentleman I tried to talk to sounded disoriented and I couldn't understand him[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]all in all a poor first impression.[[ENDHIGHLIGHT]] not sure what they are providing other than signs saying we are under new management. so far I'm disappointed in all management selection especially the folks who incured at $100k charge to sue a homeowner to move a statue of a cow ( hoa lost) . kind of a joke. Valencia summit. read more