Can we give zero stars? Because that's what SCV Water deserves…read more I honestly cannot believe we have to settle for a company like this. This has been, without exaggeration, the worst utility company I've ever dealt with -- and I completely agree with everyone else saying they're the worst. First of all, there is no empathy whatsoever. No flexibility. No reasonable payment plans. They will shut off your service ASAP without hesitation. On top of that, their billing statements are confusing and inaccurate -- it will say one thing, but somehow the total charges are higher. Try getting a clear explanation? Good luck. And don't even get me started on their disconnection and reconnection fees -- they're outrageous. Here's our personal experience: we called to let them know we were MOVING and wanted to transfer service. Pretty standard process with literally every other utility company. Months later, we find out they were still charging us at our old address. Why? Because apparently you have to explicitly say the words "I want to cancel my account." They claim they don't "transfer" accounts. First of all -- common sense? If someone calls saying they're moving and want to transfer service, that obviously means they no longer want the old account active. Second, this policy is nowhere clearly stated on their website. Third, when I originally called, no one told me I had to specifically say the word "cancel." To make it worse, we're STILL dealing with the old account because nobody has called us back regarding this issue. We've been waiting for follow-up that never comes. Customer service says they can only handle so much, and even then, there's absolutely no empathy or sense of urgency. We're left chasing answers while charges continue to pile up. The lack of transparency, the hidden policies, the aggressive shutoff approach, the insane fees, and the complete lack of accountability make this an incredibly frustrating company to deal with. Unfortunately, we don't have another option -- but if you do, avoid this headache.

Honestly i have lived in 5 different cities in my lifetime, so far this is the worst company i had…read moreto deal with. I had issues with them 3 different times. And all 3 times they told me they fixed my bill and after 3 months my water gets shutdown again. Hope they change the crew or the company.

I have called Newhall Water District a few times since moving to the area . I just spoke to the…read morerudest person ever . She cut me off , didn't let me speak , condescending and very very unprofessional ! Her name was Sidra . April is the person I usually speak with and she is always very kind , helpful , and respectful . There titles are "Customer Service Office Representatives" Wow, even asked for the management numbers she didn't even let me finish just transferred me , when I called back for a higher chain of command since the Robert McLaughlin wasn't available she told me there is no one else and again hung up on me ... I found the Organizational chart that indeed has other administrators and a board of directors. This is unbelievable and unacceptable behavior from a place of business regardless of there a water company and we are sort of at their mercy, since there is no other competition . They must not pay her enough , or she hates her job ! Someone needs to be aware and FIX the problem or get rid of her . From the looks of this yelp page , a few of your customers have had the unfortunate event of having to "deal "with her .

They get one star for putting a human on the phone. The human wasn't friendly or very helpful. Our…read morecredit card on file stopped working after SCV Water took over Newhall Water (whom had MUCH better customer service). I had been tossing statements knowing we were signed up for automatic payments. unfortunately, what I didn't realize was my bill was adding up, because it was late. When I discovered the problem, I immediately went online to update the card on file. Funny little glitch in their system . You CANNOT log into your account when it's past due. They freeze your account. Instead, I chose to the option to pay my bill now. Then I went back on their website to try to log in. It still wouldn't allow me access to put in my credit card. I called SCV water and asked if they could update it over the phone and I was told they can't. They are NO help! I suppose I'll need to put a reminder on my phone to check back in a few days to see if I can access my account. What frustrating here is you sign up for automatic payment, so you are NEVER late. I find it unbelievable that they make it so difficult to give them money! Errrg.

I love the water at this location and they carry both Alkaline (made famous as Tom Brady's secret…read moreto vitality) and plenty of dispensers so I never have to wait. Robert the owner is extremely knowledgeable about the process so I am confident that his machine is fresh and well-maintained!

I am a college professor. Since last ten years, I 've been…read moreusing the service of Bubbles laundromat in New Hall. Because I like the spacious and clean Bubbles Laundromat. Couple years ago, the ownership changed with better service. The new owner, Robert is the best owner caring customer first I've ever seen. A few month ago, I forgot leaving my two white floor mats in dryer. He was nice enough to give me a call to remind me to pick up my floor mat. He was very social and kind to customers. He kindly tells me how to use the laundry machine and dryer best and save money. It looks like he cares the welfare of customer more than his own profit. I highly recommend Bubbles laundromat in New hall. Dr. Su

Shellback Plumbing and Drain is hands-down fantastic! If you're dealing with a water heater issue…read morein Santa Clarita, do yourself a favor and call them. My water heater had been giving me trouble over the last couple of months, shutting off sporadically. While I was usually able to reset it myself, it finally gave out completely. There was no gas coming through the line, and it just wouldn't ignite. I called Shellback, and within two hours, Moises arrived at my place. He was incredibly responsive, immediately diagnosed the issues, and gave me a clear breakdown of the work needed and the estimated timeline. The fix required replacing both the thermal pilot assembly and the gas control valve. Since the parts were covered under the manufacturer's warranty, he had to source them from an authorized dealer. To make sure we weren't left completely out in the cold, Moises got the gas ignitor working temporarily on day one. By 9:00am the very next morning, he had already picked up the warrantied parts and finished the permanent replacement! As a great bonus, he also flushed the water heater for routine maintenance before wrapping up. I was blown away by the turnaround time. From my initial call to a fully repaired, flushed system in under 24 hours. Exceptional service from Moises and the team. Highly recommended!

They have nice trucks and uniforms but they stole the 4 inch ABS pipe off the main vent pipe on the…read moreroof and moved it to the gas vent pipe. Also obsolesces, they installed a new sink for washing hands and attached the vent pipe to another vent pipe. That's not allowed. They had to come back and install a new vent pipe for the sink. This costing extra monies, extending many months of opening, and many months of lost rents. This causing hungry employees, new restaurant owner to suffer because of thief, poor management from Shellback regarding obsolesces and landlords to have a big loss. So sad, !!!

If you can grab a spot, there is more solo workspace here than the Valencia branch…read more There are lots of businesses near by if you need to take a break in your study/work day or grab a bite.

This is a review of the Summer Stars Tutoring Program. My child attended the program and they were…read morepaired with the kindest, patient and gentle tutor, Mr. Moore. He had the right countenance to balance my energetic child. My child really grew in their reading skills and comfort in reading. I'm co grateful for this program, especially to keep my child practicing through the summer months. In addition to that, they have great community programs for all ages.

I called Matthew after a leak detection company found moisture readings under my bathroom tile. I…read morewas nervous about what they might find. Matthew came out promptly, assessed the shower, toilet area and surrounding space thoroughly and found no active moisture. Rather than recommending unnecessary work, he was completely honest about what he saw and didn't see. If you're looking for a plumber who tells you the truth even when it's not the easy answer -- Matthew is your guy. Rare find. Highly recommend! One tip -- Matthew is a one-man operation so give him a day or two to respond to calls. He's worth the wait!

Omg! Where to start. Everything we ordered was delicious! (Actually the only thing is that I always…read moreorder the jalapeño on the side because sometimes they're too spicy) But we ordered the mama's omelette and matcha berry pancakes and chicken and waffles. All I can say is we truly enjoyed everything and the server came back a few times to make sure we were still good.

I usually drop off packages at other locations since this one has the longest lines I've ever seen…read more The self service drop off thing never works so you have to use the self service kiosk and then talk to a worker who is just as frustrated or tired as you. At least the self service kiosk works and some workers will be nice and have a good attitude but not all.

Won't be going back to this location. The lady at the counter Lauren was very rude. I asked for a…read morefragile stamp and she got very upset with me because she misplaced it.. She threw a fit instead of just looking for it.. finally her coworker found it for her underneath the register. PROBLEM SOLVED! That's not worst part tho the parking lot is under construction and you can't enter from the McBean entrance.

Ada laws for service animals. They said mine didn't qualify under the guidelines they doread more

Really nice and clean library but horrible service. Went to renew passport and last was very…read moreextremely rude.

We've been using Kirk and his team for years and I wouldn't use anyone else! They've always been…read moreprofessional, on time and reasonably priced. Kirk has often taken the time to personally call and walk me through minor plumbing issues that I just couldn't figure out on my own, even taking time out of his weekend to come over on a Saturday night when I couldn't get my water shutoff valve to turn back on. Highly recommend for any large or small plumbing needs!

We had blocked drains in our backyard. With the potential epic El Nino coming this year I was…read moreconcerned about our backyard possible flooding our house. After a lot of research I determined that Hydro Jetting is the best way to open our drains. Another plumber referred Plumbing by Kirk for this. I called them, their prices were fair, and they were able to schedule me quickly (3 days). I am so happy I went with them. Kirk and his team have EXTENSIVE experience hydro jetting. Not only did they come out and knock out the job within the 2 hour minimum but they did it with Joy. They actually love clearing drains :)

Great office, went in for a VIN Verification and Officer Garcia came out promptly, was in a great…read moremood, and helped me out in the inspection and documents needed. These guys and girls deal with the worst of drivers/ humanity, and many crash and fatalities scene, must be a super tough job.

Thank you Officer Jaime Perez for helping us get an injured dog off of the freeway on Sunday…read moremorning. The dog wandered out of its yard when an electric gate failed to fully close. He survived being hit on the freeway, probably Saturday evening or early Sunday morning, and was reunited with its owner Monday, January 20. The owner's name is Angel. The dog's name is Halo. We're getting a lot of credit for doing the rescue but in fact, it was a team effort, which we were able to do safely with the assistance of the CHP.