Can we give zero stars? Because that's what SCV Water deserves…read more I honestly cannot believe we have to settle for a company like this. This has been, without exaggeration, the worst utility company I've ever dealt with -- and I completely agree with everyone else saying they're the worst. First of all, there is no empathy whatsoever. No flexibility. No reasonable payment plans. They will shut off your service ASAP without hesitation. On top of that, their billing statements are confusing and inaccurate -- it will say one thing, but somehow the total charges are higher. Try getting a clear explanation? Good luck. And don't even get me started on their disconnection and reconnection fees -- they're outrageous. Here's our personal experience: we called to let them know we were MOVING and wanted to transfer service. Pretty standard process with literally every other utility company. Months later, we find out they were still charging us at our old address. Why? Because apparently you have to explicitly say the words "I want to cancel my account." They claim they don't "transfer" accounts. First of all -- common sense? If someone calls saying they're moving and want to transfer service, that obviously means they no longer want the old account active. Second, this policy is nowhere clearly stated on their website. Third, when I originally called, no one told me I had to specifically say the word "cancel." To make it worse, we're STILL dealing with the old account because nobody has called us back regarding this issue. We've been waiting for follow-up that never comes. Customer service says they can only handle so much, and even then, there's absolutely no empathy or sense of urgency. We're left chasing answers while charges continue to pile up. The lack of transparency, the hidden policies, the aggressive shutoff approach, the insane fees, and the complete lack of accountability make this an incredibly frustrating company to deal with. Unfortunately, we don't have another option -- but if you do, avoid this headache.

Honestly i have lived in 5 different cities in my lifetime, so far this is the worst company i had…read moreto deal with. I had issues with them 3 different times. And all 3 times they told me they fixed my bill and after 3 months my water gets shutdown again. Hope they change the crew or the company.

I have called Newhall Water District a few times since moving to the area . I just spoke to the…read morerudest person ever . She cut me off , didn't let me speak , condescending and very very unprofessional ! Her name was Sidra . April is the person I usually speak with and she is always very kind , helpful , and respectful . There titles are "Customer Service Office Representatives" Wow, even asked for the management numbers she didn't even let me finish just transferred me , when I called back for a higher chain of command since the Robert McLaughlin wasn't available she told me there is no one else and again hung up on me ... I found the Organizational chart that indeed has other administrators and a board of directors. This is unbelievable and unacceptable behavior from a place of business regardless of there a water company and we are sort of at their mercy, since there is no other competition . They must not pay her enough , or she hates her job ! Someone needs to be aware and FIX the problem or get rid of her . From the looks of this yelp page , a few of your customers have had the unfortunate event of having to "deal "with her .

They get one star for putting a human on the phone. The human wasn't friendly or very helpful. Our…read morecredit card on file stopped working after SCV Water took over Newhall Water (whom had MUCH better customer service). I had been tossing statements knowing we were signed up for automatic payments. unfortunately, what I didn't realize was my bill was adding up, because it was late. When I discovered the problem, I immediately went online to update the card on file. Funny little glitch in their system . You CANNOT log into your account when it's past due. They freeze your account. Instead, I chose to the option to pay my bill now. Then I went back on their website to try to log in. It still wouldn't allow me access to put in my credit card. I called SCV water and asked if they could update it over the phone and I was told they can't. They are NO help! I suppose I'll need to put a reminder on my phone to check back in a few days to see if I can access my account. What frustrating here is you sign up for automatic payment, so you are NEVER late. I find it unbelievable that they make it so difficult to give them money! Errrg.

I love the water at this location and they carry both Alkaline (made famous as Tom Brady's secret…read moreto vitality) and plenty of dispensers so I never have to wait. Robert the owner is extremely knowledgeable about the process so I am confident that his machine is fresh and well-maintained!

I am a college professor. Since last ten years, I 've been…read moreusing the service of Bubbles laundromat in New Hall. Because I like the spacious and clean Bubbles Laundromat. Couple years ago, the ownership changed with better service. The new owner, Robert is the best owner caring customer first I've ever seen. A few month ago, I forgot leaving my two white floor mats in dryer. He was nice enough to give me a call to remind me to pick up my floor mat. He was very social and kind to customers. He kindly tells me how to use the laundry machine and dryer best and save money. It looks like he cares the welfare of customer more than his own profit. I highly recommend Bubbles laundromat in New hall. Dr. Su

Ryan from Shellback Plumbing was amazing. He was able to quickly ID the issue and get it…read morecorrected. He was honest and upfront.

Jose was really professional and helpful, his parter as well…read more Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

I enjoyed using this library for my midterm studying. It was quiet and a friendly environment. I…read moreenjoyed the atmosphere very much so.

If you can grab a spot, there is more solo workspace here than the Valencia branch…read more There are lots of businesses near by if you need to take a break in your study/work day or grab a bite.

I called Matthew after a leak detection company found moisture readings under my bathroom tile. I…read morewas nervous about what they might find. Matthew came out promptly, assessed the shower, toilet area and surrounding space thoroughly and found no active moisture. Rather than recommending unnecessary work, he was completely honest about what he saw and didn't see. If you're looking for a plumber who tells you the truth even when it's not the easy answer -- Matthew is your guy. Rare find. Highly recommend! One tip -- Matthew is a one-man operation so give him a day or two to respond to calls. He's worth the wait!

Matthew is an honest and well-mannered individual. He arrived on time with all the necessary…read moresupplies to complete the job. The work turned out to be more involved than he initially anticipated, but even when I offered to pay the difference, he stuck to his original proposal. Matthew took great care to protect our home, putting down floor coverings wherever he worked and thoroughly cleaning up afterward. He was especially careful when opening the drywall, only creating the openings necessary to complete the work properly, even when things got challenging. Since he was working on a gas line, he took extra precautions, checking for leaks three to four times. He was patient, thorough, and focused on doing the job right instead of rushing through it. Matthew also recommended a drywall professional to help close up the openings after the project, which was a huge help. Overall, I am extremely pleased with Matthew Plumbing. I would absolutely recommend him to others. His charges are reasonable, and he is responsible and communicative -- more than I could ask for.

What amazing customer service by all who represent this office Guillermo was especially helpfulread more

Most of the postal service counter personnel at this location are rude, slow and lacking…read moreprofessionalism in their appearance. It's one of worst maintained post offices I've ever been to. Dirty and rarely are Priority Mail supplies stocked. If you dare to ask for assistance, it is accompanied by major attitude and a long wait as customer service is severely lacking. Finally, the inside drop box is locked during non business hours so convenience here is non-existent.

I've visited just about every library in the Santa Clarita Valley, and the Old Town Newhall Branch…read moretruly stands out. The design of the library is beautiful, and there are so many amenities that I seem to discover something new each time I visit. The facility is extremely well managed and maintained, and you can tell that safety and security are taken seriously, which makes it a comfortable place to spend time reading or working. I'd also like to recognize a staff member named Jacqueline, who consistently greets guests with a warm smile and friendly hello. Her professionalism and welcoming attitude make a real difference. Jacqueline could probably teach a class on customer service--she's that good. This library is a real asset to the community.

One of the most impressive libraries I've ever been to! Loved the parking lot size, the floor…read moreseparation of teens/children to adults, and the comfortable and updated furniture inside. There are several staff that are approachable and easy to get assistance from, and bathrooms are kept clean. I definitely think this is a great spot to get work done, the wifi speed is quicker than my data around the area with my low network speeds!! Already want to come back here again!!

This was the first time I had work done by Plumbing by Kirk, everything was exceptional, quickly…read moredone in a very professional manner by Justin and Peyton. I had many repairs done to my home, that I purchase 6 months ago. Shower valve and head replaced, bathroom faucets replaced, new valves to all the fixtures installed, expansion tank and check valve installed on water heater and all new lines to the water heater. Tracey in the office did a fantastic job, she took information over the phone and I texted her photographs to come up with an estimate. It was done very efficiently and fairly priced. They will be my go to plumbing service from now on.

Kirk and his company have earned our loyalty time and time again. I've had his team install our…read morewater heater, dishwasher, water pressure regulator and even unclog some pretty nasty drains. Multiple times Kirk has come out himself to help fix things in our old home and even issues that other maintenance people have caused. Recently our HOA had done work on the sprinklers outside of our unite. The next day, our water pressure was off the charts and reading wayyyyy too high. I called Kirk and he helped me for 3 hours on the phone at 8am on a Saturday until he was confident he knew what the issue was. Then he walked me through what to tell the HOA in order to have their team repair the damage. They did it. The other team came back and corrected the issue. And Kirk never asked for a dime. He just wanted to make sure things were smooth and working properly. Kirk and his team have earned my respect and trust. I can't think of any other company that would go that far above and beyond to help someone for free. Thanks Kirk!

Great office, went in for a VIN Verification and Officer Garcia came out promptly, was in a great…read moremood, and helped me out in the inspection and documents needed. These guys and girls deal with the worst of drivers/ humanity, and many crash and fatalities scene, must be a super tough job.

Thank you Officer Jaime Perez for helping us get an injured dog off of the freeway on Sunday…read moremorning. The dog wandered out of its yard when an electric gate failed to fully close. He survived being hit on the freeway, probably Saturday evening or early Sunday morning, and was reunited with its owner Monday, January 20. The owner's name is Angel. The dog's name is Halo. We're getting a lot of credit for doing the rescue but in fact, it was a team effort, which we were able to do safely with the assistance of the CHP.