Went in for a fuel line and serpentine belt replacement. Technician failed to identify both fuel…read moreline were leaking. Charged me for two separate overnight delivers. One overnight delivery took 2.5 days, the other too 3 days.(no idea how that warrants such a exorbitant cost...neither were overnight. The service writer (Steve) did little but make excuses. What should have been 2 days ended being 7. (Delayed repair prevented me from spending time with my daughter's fishing). When I went to retrieve the vehicle the service writer (Steve) again made excuses but did come clean on the fact the sevice mechanic failed to provide the expected diagnostics. The experience was extremely disappointing. I expected Valenti Ram service to do better. I will look for another vehicle service (maintenance) provider and will ensure all my friends, family and colleagues know about the terrible experience i had at Velenti Ram, Mystic Ct.

My wife has purchased 2 vehicles from Valenti and although we like the salesman we dealt with the…read moreservice department is a scam! The first vehicles was a Jeep Patriot and everything was great with the vehicle until after the warranty ran out. All of a sudden it needed $4,000.00 worth of suspension work and it was dangerous to drive according to the service tech. We also get from the dealership that this is a problem with the Patriot so we decided to trade it in and we purchased a new 2019 Jeep Cherokee. Fast forward to 2024, warranty expired, 2 payments left on the vehicle that has less than 50,000 miles and my wife brings it in for the "complimentary oil change". When my wife gets there she mentions she feels a bit of a vibration once in a while and can you check it out and please rotate my tires. The service advisor comes to speak to my wife and this is what the "ADVISOR" or whatever person tells her( and its also on estimate invoice). "Brake pads are at 8MM but rotors are warped with rust ridges and rust on the backside. $1,350.00 plus tax. Driveshaft bearing leaking from input transmission estimate to replace is $2,025.00 plus tax. Rear shocks leaking $589.00 plus tax. Estimate total $3,964.00 plus tax. What a coincidence, close to $4,000.00! So my wife, just absolutely amazed at the outcome of an oil change, tire rotation and "Multi Point Inspection ask for the video walk around of the issues as Valenti did in the past and was told "we don't do that anymore". Asked for pictures, which she did finally get, but was told they were on the techs personal cellphone and she couldn't get them. THEN, she was asked when she wanted to schedule the repairs. My wife absolutely refused to schedule, explained she was going to discuss with me, her spouse, and we would go from there. Then the "scare" tactics begin-your driveshaft may fall out, your brakes may fail, yada yada yada. She told them to get me my car as I am leaving. They also said they test drove the car but my wife never seen it leave? Teleportation, super secret entrance/exit nobody can see, underground tunnel? SO....we brought the vehicle to my mechanic and he will be looking everything over and HIS estimate for a complete brake job is $500.00 cheaper before even taking the wheels off. As far as the vibration I wonder if Valenti balanced the tires before rotating? BOB, you lost a customer and I wouldn't advise anyone to use their service!

We've purchased several cars from Kingstown Auto over the years, and our experiences with Sina and…read morethe sales team have always been excellent. They've been honest, straightforward, and genuinely helpful every time we've worked with them. I want to make that clear up front, because this review is not about sales -- it's about the service department, which is a completely different story. Before driving from Rhode Island to Florida, we were told by David in service that our oil change and inspection were completed and that the vehicle was good to go. After arriving in Florida, we learned the oil change was never done, which the shop later admitted and refunded. The oil filter wasn't even screwed on correctly, and there were visible oil drops under the vehicle -- issues that would have been obvious if any inspection had actually been performed. Because we relied on what we were told, we drove more than 1,300 miles with little to no oil. The engine now has major internal damage, including a broken camshaft, and the vehicle is not safe to drive back to Rhode Island. We now have to pay to transport it or repair it out of state. It's extremely disappointing to have trusted the service department with something so basic and essential, only to end up with thousands of dollars in damage and a completely avoidable situation. I would absolutely recommend the sales team, especially Sina, but I strongly caution anyone considering using the service department at Kingstown Auto.

Kingston Auto helped me find a safe, reliable car for my teenage son (new driver). The car was…read moreput through a thorough inspection so we could be sure it was safe for him. The price of the vehicle was also very reasonable. I would 100% shop there for my next used car. Prep of the vehicle prior to pickup was the best Ive ever experienced in a used car. Thank you!

Bald guy at the service desk was a complete jack ass, rude to everyone, yelled at another employee…read moreright in front of us. They tried to charge us over 10k for a new transmission. We had it towed to another shop and they scanned the codes, gave the transmission a service and replaced a sensor. The vehicle drives perfectly fine now. So not only was Girard ford extremely rude and uncooperative but they're just scamming people for warranty jobs. Go to a mom and pop shop in town.

We purchased a car from Naz Brown yesterday and our experience with Naz could not have been better…read more Naz was exactly what you would want in a car salesperson. He wasn't pressuring, he listened to us and was extremely kind and patient. If we were in the market to buy a car again, we wouldn't hesitate to visit Naz first and would also recommend him to friends. Thank you, Naz!! You made an experience that I typically dread a very pleasant one!!

Quoted a parts price then told last second they Charge a ridiculous 3.5% additional fee for using a…read morecard in a time when everything is purchased with a card. Was told everyone does, called two other dealerships and they don't. I'll Never shop there again.

The service department is absolute top notch, pricing was fair, everything was explained and priced…read moreout. Allot different from another Jeep service department in east Hartford where they inflate pricing and recommend ridiculous services. This small town dealership delivers the best service, we'll be taking our jeeps there from now on. We cannot thank you enough !

Peter, a service rep, was an amazing person to work with. He is responsive, nice, and very…read moreunderstanding. Would recommend working with Peter for anything you may need done. As a team, they're knowledgeable people and the space is comfortable and nice.

They do not want to fix the junk engines they put into the trucks!! They know they suck and unless…read moreyour buying new from them they will not deal with you!! Way to go Masse!! Ill spread the word on all social media sites and in local papers!! Especially all the Electric Boat people I work with. Stand behind what you sell!!!!

Taking over 6 weeks to get registration transferred to new vehicle. Sales person tells me that…read moreFlorida DMV changed their process for transferring registration. NOT TRUE spoke to Florida DMV today. i was told if the dealer does not provide paper work by July 8 my drivers license will be suspended. When I tried to talk to the manager - he or she never calls me back. I do not want to deal with the sales person. I will never do business with this dealership again. You can not trust what they are telling you.

Mike T went above and beyond with his professional service. Drove 45 minutes to take a look at a…read morejeep and ended up buying. Quick buy with no hassle, answered every question clearly. Mike T definitely made the buying decision easy, cannot thank him enough for the help and great customer service.

Car dealerships are still receiving a bad reputation with all the gimmicks still being used to get…read morecustomers in the door. Excellent experience at Valenti in Mystic-from the sales to financing. They have a great inventory of new and used vehicles. You can pretty much park and shop several major brands without a hassle.

If I could give them zero I would. Consumer protection laws are there for a reason. Not just…read moreannoying sales practices but actually illegal! Sent me a written quote for $36,344. When I arrived, they claimed the car was loaned to the office manager, tried to bait-and-switch me into a $51,000 model. hid the price of a second car (salesman literally said"I don't know the price of this car") while making me wait for an hour in the car for a test drive while they secured a sale with a different customer, despite having an appointment. When I tried to contact the GM to complain and request sales team not to contact me, their contact form routed me right back to a sales chatbot. Deceptive practices. Avoid.

Jay was awesome! A quick deal and we were on our way! The easiest car buying experience everread more

Jay is great! Quoted me a number for my trade-in over the phone and that number didn't change when…read moreI arrived. Nice guy easy to talk to.