I just purchased a high-end previously owned EV at Valenti Ford in Mystic, CT, and can say with…read moreconfidence that I would recommend and repeat the experience. Communication was top notch, the price was fair, and the sale process itself has been very positive. I felt supported by a team. By way of background, I'm in my early 60s, and have purchased many vehicles, primarily newer autos coming off lease or single owners, from family autos to executive sedans. I began looking on Edmunds and YouTube at reviews of automobiles that would suit my lifestyle and provide good value. I had several prospects spread over RI, CT & MA, and, as informative as reviews are, there is no substitute for spending time in the driver's seat. A couple of the dealerships I visited were just disappointing - advertised cars not available, "in arbitration" or not as advertised. Calls were not promptly returned or returned at all. Valenti Ford proved different. My initial voicemail was promptly returned and although the salesperson was not available, they made sure that I knew who I could speak with. My sales and leasing associate was Elisa Calkins, who was good-humored, responsive, honest and freely admitted when she needed back-up from members of her team regarding the vehicle I had in mind. David Tignonsini is the sales manager at Valenti and deserves the title. He is clearly a car guy. He had handled the intake of the vehicle and its service once it arrived at the dealership. David provided me with a full vehicle service report, an up-to-date car fax and the original MSRP window sticker. Both Elisa and David took time to go over the vehicle and Elisa accompanied me on an exciting and comprehensive test drive. I felt that they both wanted a satisfied customer. And while I was interested in the auto, I left the dealership to do some further research on the brand and the car itself. No pressure. A couple of days later, I decided to move forward and Elisa scheduled me with Marcy in finance. Marcy found an excellent interest rate from a credit union in RI and we walked through the P&S paperwork briskly, clearly and professionally. Post-closing, Joel Valenti worked through an issue regarding a missing part to a satisfactory conclusion. Elisa installed the temporary plates and explained the process of getting RI plates and registration, with no trip to the DMV for me. Al accompanied me across the border to Westerly, RI for the VIN check. Would I buy from Valenti Ford again? Yes.

We had such an amazing experience with Elisa at Valenti Ford of Mystic. Buying a car is never a…read moregreat experience, at least in my personal opinion, except for this time! We were extremely unsure as to what we wanted to purchase for our family, Elisa went above and beyond to make sure that we had a great experience all the way around and found the perfect vehicle. Thanks to Tim in the service department for making sure Ford Expedition Max was top notch before we drove it off the lot into all of our new adventures! 10 out of 10 recommend!

Stay away from their service department, we've all known about how dealerships charge more for…read moreservice but when they underhanded and sleezy it's time to go... first they replaced a hood patch last year for $130, it broke after one use and when I called when going in for an oil change - oh will take care of you. Taking care is apparently to double the charge and ask for $230, no thanks. Then we'll give you a ride because we need 8 hours to do an oil change and "3 hours" if recall work, oh but when you call to see if it's done after getting a text video from our tech 4 hours prior that the work is done we're not going to give you a ride because the driver went home and no one else knows how to drive a car? Not only that but person in charge of your vehicle won't ring you out we'll have a different person and we'll say with a smirk "oh you found a ride." The attitude and lack of professionalism here was amazing! So many other dealerships in this area to try.

On 04/30/2019 I purchased a pre-owned 2014 Chevy Cruze from Valenti Ford in Mystic, my first car…read morepurchase in 16 years. My decision to purchase from Valenti was based on the relationship that had been developed with them 2014; since that time they had been servicing my 1998 Ford Ranger. Also, because I had also developed a relationship with Joel, the Sales Manager, a very professional, pleasant, kind and nice young man, the decision to purchase a pre-owned vehicle from Valenti was a no-brainer. The morning of my purchase, Joel connected me with Paul from Sales & Leasing. Paul has a caring, warm and open personality; he was very professional during the entire buying experience. He was patient, answering all of my questions, and he treated me as if my purchase was the most important purchase of the day. As a matter of fact ALL the staff that day at Valenti made me feel special. Paul showed me the Cruze, explained the vehicle and each segment of the buying process as we went along, up to and including the test drive. After deciding on the Cruze, Paul and Joel obtained the financing I needed (and that fit in my budget); Paul even handled contacting my auto insurance company to make the transfer. Next, I was introduced to David, the Business Manager. He too, was also very kind, professional and courteous. He went over all of the financial papers that needed signatures, explaining each one, step by step, page by page. He was also the liaison between myself and DMV. Because of him, I walked out the door with my new registration and license plates. Throughout the purchasing process there was not one moment that I felt any pressure to buy anything; it was a very pleasurable experience that I will remember for a long time, and because of Joel, Paul, and David and the entire Valenti Ford staff, the stereotype of the pushy and fast-talking car salesperson was thrown out the window! I can't say enough about how well I was treated, which will make me want to return for any future car needs. Without reservation, I will highly recommend Valenti Ford to anyone wanting a new or pre-owned vehicle. The saddest part about the entire experience is that because I purchased a Chevy, my time with the Ford staff will be limited; now I'll be going to Valenti Chevy (right next door-).

Went in for a fuel line and serpentine belt replacement. Technician failed to identify both fuel…read moreline were leaking. Charged me for two separate overnight delivers. One overnight delivery took 2.5 days, the other too 3 days.(no idea how that warrants such a exorbitant cost...neither were overnight. The service writer (Steve) did little but make excuses. What should have been 2 days ended being 7. (Delayed repair prevented me from spending time with my daughter's fishing). When I went to retrieve the vehicle the service writer (Steve) again made excuses but did come clean on the fact the sevice mechanic failed to provide the expected diagnostics. The experience was extremely disappointing. I expected Valenti Ram service to do better. I will look for another vehicle service (maintenance) provider and will ensure all my friends, family and colleagues know about the terrible experience i had at Velenti Ram, Mystic Ct.

My wife has purchased 2 vehicles from Valenti and although we like the salesman we dealt with the…read moreservice department is a scam! The first vehicles was a Jeep Patriot and everything was great with the vehicle until after the warranty ran out. All of a sudden it needed $4,000.00 worth of suspension work and it was dangerous to drive according to the service tech. We also get from the dealership that this is a problem with the Patriot so we decided to trade it in and we purchased a new 2019 Jeep Cherokee. Fast forward to 2024, warranty expired, 2 payments left on the vehicle that has less than 50,000 miles and my wife brings it in for the "complimentary oil change". When my wife gets there she mentions she feels a bit of a vibration once in a while and can you check it out and please rotate my tires. The service advisor comes to speak to my wife and this is what the "ADVISOR" or whatever person tells her( and its also on estimate invoice). "Brake pads are at 8MM but rotors are warped with rust ridges and rust on the backside. $1,350.00 plus tax. Driveshaft bearing leaking from input transmission estimate to replace is $2,025.00 plus tax. Rear shocks leaking $589.00 plus tax. Estimate total $3,964.00 plus tax. What a coincidence, close to $4,000.00! So my wife, just absolutely amazed at the outcome of an oil change, tire rotation and "Multi Point Inspection ask for the video walk around of the issues as Valenti did in the past and was told "we don't do that anymore". Asked for pictures, which she did finally get, but was told they were on the techs personal cellphone and she couldn't get them. THEN, she was asked when she wanted to schedule the repairs. My wife absolutely refused to schedule, explained she was going to discuss with me, her spouse, and we would go from there. Then the "scare" tactics begin-your driveshaft may fall out, your brakes may fail, yada yada yada. She told them to get me my car as I am leaving. They also said they test drove the car but my wife never seen it leave? Teleportation, super secret entrance/exit nobody can see, underground tunnel? SO....we brought the vehicle to my mechanic and he will be looking everything over and HIS estimate for a complete brake job is $500.00 cheaper before even taking the wheels off. As far as the vibration I wonder if Valenti balanced the tires before rotating? BOB, you lost a customer and I wouldn't advise anyone to use their service!

This is the second time in the past 3 years I bought a new Taos SEL from Chris in Mystic. Love…read moreeverything about this place and my car. I am not sure why anyone would go anywhere else? Their cars and service is amazing. I never feel any pressure which is so refreshing. Could be the place or it could be Chris & Dan. Phil is also cool :)

If you are looking for a vehicle this is the place to go. The sales team treats you like family…read moreand they are upfront and honest. I will purchase every vehicle at Volkswagen in Mystic!

Patrick and Joanne were amazing to do business with. They paid attention to all details and the…read moresale went very smooth. Patrick is a true SME with many high end exotic cars. No pressure sales ....the safety check was top notch and when I picked up the vehicle it was pristine! I plan to use this shop for all maintenance moving forward. I highly recommend this dealership Dr Tim Crader

My family has purchased 3 cars from here. One for myself, a car for my grandmother and my teen…read moredaughter. They've all been serviced exclusively by their shop as well. I can't say enough nice things about Patrick, the owner. He is kind, fair and knowledgeable. John in the auto shop is a gem. He once spent 20 minutes online shopping for tires with me over the phone. I call them with any car issue and trust them implicitly to help me. I can't really imagine buying a car anywhere else. First purchase was 2019 and the car still runs great. Don't hesitate to do business with them.

Spent the day-on two occasions, as well as nearly $300. Hoping "The Dealership," would serve me and…read moremy new Jeep best.... It was To diagnose a problem. Not only was no repair involved ( I went elsewhere, since they'd made me wait all day, for two days) but they lost my key fob, I had just had made. With no offer to replace or so much as a perfunctory "Sorry". That replacement cost over $500.! I actually took my car to Cardinal Honda, where I was treated as a valued customer (like family) and will continue to do so.

I arrived at Valentis greeted by a young girl I think her name was Ari not quite acknowledgement…read morewith the car was interest in. Then came Devion who didn't thrill me. Decided to go to the BMW Garage.

Car dealerships are still receiving a bad reputation with all the gimmicks still being used to get…read morecustomers in the door. Excellent experience at Valenti in Mystic-from the sales to financing. They have a great inventory of new and used vehicles. You can pretty much park and shop several major brands without a hassle.

Selfish organization. I have a low milage 2007Toyota Solara that was in very good shape. One of…read moretheir body shop employees hit me in a parking lot at a local High School. Their insurance company gave me a lowball quote by quoting the hourly rate way to low so it was under the "totaled" amount. The body shop at Bob Valenti charged more than the insurance quote so they wouldn't fix it at the rate their insurance company gave. Would have been right if they worked out a deal to fix the car with what insurance gave me. Just reflects on what kind of business they run.