I have been ordering from valerios for a long time. I had to wait an hour to get my delivery and it was usually cold. The last few months has been transforming!! I mentioned to the delivery driver how impressed by how much faster the delivery was. He said the whole kitchen staff is better. Good job everyone!! read more

Valerio is an excellent restaurant pizza sub you name it place our food that we've got from there has always been hot and done and excellently prepared. Fantastic taste. read more

i tried to get the attention of a worker to tell us what the special was. Since it was after 9 pm they stop serving dinners in dining room at 9:30 pm one of customers said it was bogo any entree. So finally got attention of lady working in kitchen and she said it's only dine in only. So we went inside and the waitress said they were closing in 10 minutes and she has another job but they wouldn't allow us to order and take it home if we didn't finish. So we left. Even thought here were several kitchen workers Only one waitress who said she couldn't stay. I think they could have been more helpful and let us take food home. It actually wasn't even 9:15. Valerio on east 38th street. So we left since no one would wait on us in dining room and left a bad vibe. It was a special for Mother's day. read more

I ordered chicken wings with celery and carrots, the celery was brown with slime dripping off of it, when I complained, they said just don't eat the celery. This was a couple of years ago, I still wont go back! read more

We ordered for the first time, a basic cheese and pepperoni pizza and a supreme calzone. Our food was lukewarm warm at best by the time it was delivered, over an hour of waiting. We expected as much based on the timeframe it mentioned, but were surprised at the temperature outcome. The crust was overcooked and the cheese inside of the calzone was still somehow unmelted. My ranch tasted watered down and dripped effortlessly. I ate 1/3 of my calzone before I couldn't stomach it anymore (we paid for it after all), my husband ate two slices of his pizza before getting nauseous, and my three year old threw his piece on the floor after eating half of a slice. His favorite food is pizza.. he never throws it on the floor. That says something. Unfortunate, but we now know to not order from Valerio's again. read more

Editing my original review of 2016. Nine years later, it's been a steady decline. They raise prices every month, yet have a $12,000 slab of black granite for their front counter. It's easy to see where that money came from. They don't offer coupons any more. Orders are wrong. Totals are wrong. An order of spaghetti and a meatball used to be $7.95, now it's $11.99! You can buy spaghetti and sauce for a couple of dollars at the store! I was going there when they had coupons, but there is NO way that I'm going to pay full price. read more

The chicken tenders here were amazing....all white meat chicken with crunchy breading. Simply delicious, until yesterday. When I got my order home, the chicken was gross. It wasn't all white meat chicken. It was the same type of "meat" you get in 99 cent nuggets from a drive thru. Please Valerio's, bring back the real deal. If I want cheap chicken, I will pay 99 cents for it. read more

Is there negative stars??? 2 Thumbs Down! When did you start using fancy salad mix in your antipasto??? I don't mind, but there are people that like good old iceberg lettuce! That LARGE salad would not feed a family and the price gouging is ridiculous. You should be ashamed of your staff and service. You don't answer your phones and ordering online is a PITA. If you are moving to the IT platform for ordering, make your site user friendly...hire a UX expert. Ever since Valerie left, there is no structure and your employees are rude! read more

This was one of the most enjoyable meals I have ever had. I was with a co-worker that comes here often and it was an excellent choice. The place is newly remodeled and very welcoming. I had the soup and salad special which included a bowl of soup and for a dollar upgrade you could get the antipasto salad. The total for the feast was $7.29! The soup options were wedding, chicken gumbo, bean and another one which I forgot; all homemade and the gumbo was outstanding. read more

Good food if you try it you will like it. Pick up was easy and ready when I arrived. Eating in fast and efficient

Been eating their pizza since I was young. Solid pizza and Italian dinners. Usually a bit busy/hectic but staff is always helpful and food is good. Haven't tried delivery in a long time so can't speak to it. read more

Ordered a salad for delivery today. 3 hours later still not here. Called to find out the problem, manager was rude and full of lame excuses. I'll go somewhere else. Horrible customer service! read more

Ok, it was just ok. Good service. Decent food, but rave, no. Meatballs, not homemade. Lasagna homemade and good. read more

This place is the worst!! About ten months or so ago, I had a terrible experience there, but thought it's been some time so I'll give them another try. What a mistake, I called an order in, on a Sat afternoon about 3pm, and requested to pick the order up at 515pm...The guy taking the order said, "We got you"... I arrived at approx 520pm, they hadn't even started cooking my order. And how bout this, I asked to speak to the manager, a guy come to the counter to talk to me, I explain to him the situation, he says, "I'm the guy that took your order"...OMG!! I won't be back! read more

We were too tired to cook during quarantine so we decided to order out.. and since Valerio's is pretty close, we decided to give them a shot. Everything we ordered was absolutely delicious... from the chicken Alfredo, bucket of spaghetti w/ sausage to garlic bread. Definitely would recommend everyone to give it a try. So glad they're in our neighborhood. -Chris Bowler read more

Was there with a friend today excellent service and the Food was really good. Had a meatball sub with cheese. The prices have gone up a little due to inflation. but the subs are about the same size as in years past. This is an Erie Staple for Italian food. they are really good. My friend had stuffed shells and Fries. He was pleased with his order. I will eat here again. read more

Good food, good service. Nice Italian atmosphere. I always get the apple salad because I can't eat wheat.

Everyone I visit home I visit this delicious and very cost effective restaurant. Friendly service, great lunch specials, and delicious salads and bread! I highly recommend read more

I recommend staying away from this place. Wish I had taken photos of the food. Salad with soggy lettuce. Pizza crust that was way over cooked. Cheese only in the center. Some pieces 1 inch wide others 4 inches wide. Italian bread with the salad appears someone sat on it. Staff struggled to use the check out system at pickup. Used to be a good place but last 2 times I've been quite disappointed. Won't go back and I would advise you to stay away as well. read more

Not a bad choice if you're looking for a decent Italian meal in Erie Pennsylvania. I'm just glad that with all the restrictions due to COVID-19, this nice little place was open and could serve us, a party of four. I had chicken Parmesan and a salad. And my friends had similar Italian dishes. The food was quite good and The service was fine. Don't forget BYOB. read more

To the oh-so-pleasant woman wearing the blue devils hoodie working the pick-up counter today (10/30/22) , smiling isn't difficult or painful. I promise. read more

Terrible experience , terrible customer service . Food was cold and not accurate. Never going back

It absolutely doesn't matter which location you go to always and I mean always check your order because they miss things every single time. The workers WILL roll their eyes and give you an attitude when you ask but don't mind them. Make sure you ask because they have missed an entire meal the last 4 times I ordered. The owner must have made enough money off this town to the point they no longer care. I am absolutely DONE with this company. In this day and age when you pay an arm and a leg for everything, you should at least get what you paid for. I'll stick with Marco's and the many others from here on out, peace you've been warned. read more

I recently ordered a small pizza, cheese, peperoni, and mushrooms. Meatball sub with cheese and mushrooms. I ate two slices of pizza and only tasted the cheese and mushrooms. I decided to count the pepperonis on what was left, 8 that's right not 9 eight. That's not the worse part....ohh no. I opened up the other half of my sub. Not even two meatballs, the cheese none existent. And if there was mushrooms on the sub they must have fell off. I been ordering from them for over 30 years. This will be my last order. I am embarrassed for them. I work hard for my money and I am so disappointed I spent it at the 38th street Valerio's. I can not comment on there west side location but I am glad I will never have a chance Chris Erie, PA read more

I ordered a fairly basic 3 item pizza and whoever put it together appears to have added the toppings with a blindfold on. I also think the same person sliced it and is definitely ADD as there was zero uniformity. Maybe a babysitter is warranted. read more

Ordered at 4:10 pm with a delivery by 5:40 pm. Ordered not received by 6:05pm. I called to inquire where the order was? The response from the person that answered the phone was " I don't know what is going on". I will dispute the charge. read more

This place has gone down hill over the years. I'll keep this short and simple. This place could be a little more sanitary. I saw a delivery guy place pizza boxes with food in them on a dirty floor mat while tossing his delivery bags in a pile on the floor. I saw a girl holding a bottle of soda in her hand while preparing food with no gloves on. The tables are always partially clean, and the wait time on the food is a downer. Lastly, the overall quality depends on the day... the food quality is either decent or horrible... read more

they need to hire an adult to work the night shift, quit adjusting the thermostat so the people in the kitchen are comfortable and the people in the dining room are freezing read more

Valerios showed that they are pillars of the community. Thanks for looking out for the people of Erie!

Saturday night dinner with my daughter, who picked this place. A little apprehensive pulling into the lot but large line inside for takeout suggested this was a little gem. It was. Dining room was a bit messy after rush but again, it's all about the food. Great lasagna and red sauce. Delish. Can't wait to order it again. Excellent service. read more

We visit Erie 3-4 times a year, and this was the worst dining experience we've ever had in the city. The service at this restaurant was so bad, it drove me to this yelp account just to review it. We waited over 45 minutes for three kids cheese pizzas (who wouldve guessed that ordering pizza at a pizza place would be a bad choice). At the 45 minute mark we received 2/3 of the pizzas along with a half-baked explanation about why the third one would be right out (it was another 20 minutes). Although we were visited numerous times during our more than hour long wait, at no point did it occur to the wait staff to clear any of the finished salad plates or other items from our table (or any of the other dirty tables nearby) You might be tempted to explain this total lack of service by them being swamped and under-staffed. Unfortunately, this wasn't the case as there was a gaggle of Valerio's staff hanging out by the cash register ineffectually for most of the time we were there. I understand that sometimes mistakes can happen and a kitchen can get backed up. What's unacceptable is hiding out in the back room and not being honest about what's going on. read more

They complained to me about calling me 17 times I only have calls from when I called they said they were here over 45 minutes ago I have a ring on my front door so they did not arrive I don't know if somebody took my food but my ring is fully charged and I have no notifications from ring they finally arrived after almost 2 1/2 hours and my food is freezing read more

Taco Ball... These are the words that lured me here. They take a pepperoni ball, slice it open, add taco meat, lettuce and tomato, and serve it with sour cream and picante sauce. It was splendid... and cheap! Two could easily make a meal. But my friend that I went with wanted a calzone... and these are amazing, loaded with cheese! And one calzone was more than enough for two people. We had leftovers. My hint: ask for the sauce on the side, because otherwise you get calzone soup! I'm told I also have to try the double-down pizza.. next trip! Not my first choice of restaurants in Erie, but definately good if you're stuck in a rut. read more

Valerios has great food and a family friendly atmosphere! It's seat yourself, but wasn't hard to get a table on a Friday night. Salads are amazing and the servers are as well! Very professional but friendly and overall the place has a good feel to it. :) read more

Worst subs ever. 93 percent bread 4 percent lettuce and tomato and 3 percent meat. Ordered mushrooms on the pizza and half was loaded and the half almost nothing. The quality of the product has definitely gone way down. read more

We use to go to Valerios all the time, but the past few times we have not had the best experiences. Today, We ordered a small cheese pizza, Mac n cheese bites, and a gluten free pizza. I first asked for a sub on a gluten free sub roll(which was listed on the menu) the waitress came back after talking to the kitchen and said they did not have any gluten free sub rolls at this Valerios. I asked if I could have the gluten free pizza instead, and she said yes. After waiting for 30 minutes, our waitress brought out our Mac n cheese bites, and apologized to me saying they couldn't find the gluten free pizza crust. We then waited for 30 more minutes for our small cheese pizza. The waitress asked if I wanted anything else however, I was upset and did not want to order anything else. As someone with a gluten sensitivity it's really disappointing that your menu advertises something that I would love and be able to eat but you do not have it. read more

I've only dined in here once and ordered pepperoni balls to go once. Dining in was meh but I do recommend their pepperoni balls - they are golden! I heard about these from the office staff I work with and after they fed me one, I was hooked. After a long day at work, gym, still no food in me and the clock striking 10:30pm already, I ordered a few to save for the week. They were selling 6 for $6 so I ordered it to go. Within 15 minutes they were done and ready for pick up. If you're in Erie you have to get these! read more

I am officially updating my 4 star review to 1. I'm so over this place. I order subs, go in twenty minutes later... They never started them... Another time my slip dropped on floor, order was never started when i got in. Wing count is ALWAYS wrong. You order 20, you'll get 17 or 18. Go ahead and count them if you order tHem. If i ask for no tomatoes on a sub, i get tomatoes... The order price is always different from what they say. As you can tell i go there a lot because i usually like the food but this is the last straw. I'm done with them, and i was a pretty frequent customer. read more

The only reason I don't give 5 stars is I didn't order just enjoyed. I'm picky about food but we had this caterer today for a rehearsal dinner and it was fabulous. The food was well made, tasted wonderful, was still warm when we ate, rich in taste and texture and was really just as a whole good. Good food is just in itself at times hard to find. I only have high praise. read more

I love the 38th St location! Wish that they had more phone lines because they are tough to call an order into when they are busy. Their lasagna is "the bomb". Almost as good as moms. Their delivery guys are always very professional and always smiling, even in bad weather. read more