Blue Star Gas. It's about 5 miles away from my home, but it's still worth the trip. There are other…read morepropane refill stations nearby, but the attentive staff makes all the difference. I'm glad that we have this service in our community.

Over all customer service A+…read more Ladies in the office explained pricing and even showed me benefits of creating an account with them! HUGE PLUS for FOOD TRUCKS!!!! The real STANDOUT was Jim who filled my propane! Super friendly with everybody that came up. I told him it was my first name getting propane with blue Star and he told me I made a good choice because not only do they have good pricing, but all the servicemen are knowledgeable and know what they're doing! Love the confidence of that comment! He unloaded my hundred pound propane tank filled it up fast and even help me put it back in my truck! He assured me if I had any questions pertaining to propane, he would gladly help! Highly recommend BLUE STAR FIVE GAS in Santa Rosa! Extra thanks to JIM

I feel compelled to express my gratitude and share my very positive experience not only as a…read morecustomer for 8 years but during a really tricky emergency this past week. We discovered a gas leak (underground) and within a short space of time they sent a sales rep (Steve) who was in our area to help us turn things off safely (he was very clear/experienced and helpful), assess the next stages and perform a fix. This update/repair to replace old damaged lines was set up very quickly so that we weren't without service for more than a day despite our remote location. Very appreciated. The work was performed by John who was very friendly, patient and explained everything that was done and showed us how to get back up and running safely. Gave us many other tips/suggestions for the future. He checked and double-checked everything to make sure inside and out that there were no leaks. You can tell they take it very seriously. The level of care, communication and service we received was very impressive and appreciated. We live in a remote coastal area near the Sonoma/Mendocino border and at every stage from the service writer, phone/office down to the installer everyone was friendly and pushing things through beyond anything I would expect in this day and age where it seems people are under stress and/or under-staffed. Thank you to John, Steve and Shaun. I'll be sure to recommend McPhail to other neighbors and friends in our area. We've never run out, they check and make sure that we're always at a good safe level (despite harsh weather/storms). A+ folks

Shaun McGee has been up here doing some work on our gas lines for the new owner's insurance…read morecompany. I was compelled to ask him if I could speak to someone about how well he did. He's very kind, professional and I would hire him in a minute. You have a great employee! We've had McPhail fuel since 1998 and the company is great. Shaun is a great example of someone who represents a company quite well. Thank you, Faye Ghielmetti

Terrible billing practices…read more Be prepared for undisclosed fees, confusing statements, and the price is a lot more than most others.

Local customer service line is never answered during normal business hours. It will eventually…read moreroute you to the national call center (very nice woman by the way) where they tell you they'll connect you with my local service provider. Once they too can't get a hold of anyone, they say they'll send an email requesting delivery. Problem is, we're nearly out of propane! One star rating only because their delivery driver is a super nice guy. They should promote him to be GM of the local branch.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

If we could give them a zero we would. We paid a bill in march 2026, in June we received a letter…read morefrom a Collection Agent. We also got phone calls and texts. It took 3 weeks to resolve this plus hours on the phone. There is alway at least a 45 minute wait befroe you can talk anyone. Had to go to the resolution dept., plus the Collection agent is linked to Amerigas and they are the ultimate most nasty people out there. Finally getting rid of the bad taste and they picked up the tank today. So one more price gauge as they will bill us to pick up the tank and add another fee for sending someone out here. Should be between $300-$400!!! Thanks for helping out a senior citizen on a fixed income. Thinking of calling my local rep. as this is awful. Buyer BEWARE.

If there was a 0 rating, that is accurate with the service received and communication. Warning…read moreBeware, better options are available! I am a realtor in Crossville TN, I have been trying to get a tank picked up for 9 NINE MONTHS!!! The homeowner was told Once Again, (4th time) would get it yesterday and another NO SHOW. Customer Service is horriable and some difficult to understand English, a different person everytime and explaining the same unresolved issue, honestly, I don't know how they are in business, (the office here is closed). FYI

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.

Great service! Had nothing but problems with Amerigas for years. Allied Propane not only offered a…read morebetter rate but the customer support has been wonderful. Glad to be able to get timely support locally instead of being stuck on hold with a call center for over an hour. They've been easy to work with.

I have a rental property in the Sea Ranch that I bought around 5 months ago. The owner had recently…read morefilled the tank with another company. Out of habit, I forgot I needed to set up another energy account beyond PGE, so I had no propane service. Over the Christmas break, when I had my highest-ever paying renter present for a one-week stay checking in at 4 pm on a Saturday, for reasons I cannot explain I asked the housekeeper to photo the propane meter for the first time. It was at absolute zero! I called all propane sellers that service the area - there were 4 or 5. At least two said best case was a week later, others would not commit to any date until they did a site visit first some 4-5 days later. Kemgas, on the other hand, had 100 gallons in the tank within three hours of opening and my first call Monday morning, and 330 more a day later. They saved me thousands of dollars of rent I would have had to refund my guests (who could not have found another place to stay there during Christmas/New Years), and those same guests have said they plan to come back many times. Highly recommend all Sea Ranch/Gualala owners sign up for Kemgas.

I have nothing but good things to say about Kemgas. They have been so patient with me when I all…read morethem, never rude, always helpful and professional

These people are idiots. They have no clue what an H tank is and after spelling out my email 3…read moretimes, the dumb guy could not spell Amador. He kept saying amo? He doesn't know the letter a is different from o! These morons lost my business

Petaluma oxygen is the best they have been servicing my restaurant for three years and when ever we…read morefind ourselves in a pinch they always rise to the occasion and drop something off even if it's on a weekend thank you so much!!!!