i brought in two suit jackets and I've been here several times before but I guess they think it's…read moresmart to try and fool people by so called "taking care of them" they didn't take care of either of the jackets and I was easily able to tell because there were a few hairs on the inside of the jacket. that were NEVER touched. yet I still paid.. i never in my lifeleave reviews don't feel the need to but it is not okay for a business to try and take advantage of their clients and customers. I feel that I was not only taken advantage but looked at as a joke they did not even bother to clean it they just topped it off with a plastic sleeve.

We had been using USA previously since 2018. A few months back my boyfriend dropped off our $350…read morewool comforter and when we got it back it was completely ruined. Since we had used USA with no issues before, I packed the wool comforter away in the closet with the plastic wrap and all once my boyfriend had picked it up. A couple of weeks later I pulled the comforter out to switch my bedding and it was completely ruined. The wool was coming out of the seams and it was very stiff. No fluff at all. I am shocked that they would have even put it in the plastic in that condition. Clearly that was not how the comforter went into the shop as it was stiff like a piece of cardboard! As it had been a couple of weeks since the cleaning service, I did not take the comforter into the shop because I knew I couldn't prove that something else didn't happen in the couple of week in between. My fault for not checking the day we picked it up but who would have thought this would happen. I was completely disgusted that nobody had told us that the comforter was ruined.

I looked online for tailors/alterations shops in the area of Casa De Oro, El Cajon, La Mesa, and…read moreSpring Valley. Taking a chance after reading a number of reviews. I decided to stop by this alteration/dry cleaning business called "Family cleaners & alteration", out of the blue for some tailor work. Met "Raul", he was upfront on the price, and honest on the material that he was working with. I was really impressed that Raul kept his word with me, on when the items would be ready for pick-up. In support of "Family cleaners & alteration". Check them out for yourself. Thanks again Raul, know that you have earned a future customer. God Bless

Great little shop. I've only come here for cleaning a few times but each time they've been prompt…read moreand professional and comes with a good price point. If you're looking for a reliable place in East County, definitely recommend stopping here.

Excellent customer service. This business responded promptly to my service request on Yelp! to have…read morea pair of pants hemmed same day for a business trip. This was early on a Saturday morning. I was instructed to arrive when the store opens, and theycould have my pants ready by the end of business day. I dropped off my pants at 10 AM and received a call at 11:30 AM that my pants were ready for pick up. The pants were perfect, and the cost was very reasonable. The staff was incredibly friendly and professional. I found my go to place for alterations in San Diego!

I came to Primo Alterations due to the excellent reviews and they did not dissapoint! You truly get…read morethe quality of work you pay for here. Isis was great and did a perfect job on my wedding dress. All the staff is helpful and friendly. I went back for a couple of other minor outfit alterations just a little over a week before my wedding day. They were able to get it done even quicker than I anticipated and again I was very satisfied with their work. Excellent quality and service. Thank you!

Grace is the best tailor in the city and always greets you with a smile. Amazing attention to…read moredetail. Going to her for all my cleaning and alteration needs for 2 decades!

I should have seen this place had only 2 stars. Most of my clothes are from specialty shops as was…read morethis beautiful short sleeve shirt slim fit in a beautiful fall orange color. I picked up the shirt with the white shoulder covering on it. When I went to wear it I noticed a piece of wax or glue stuck to the left shoulder area which was not there prior to...I work in a sterile clean environment office and would have noted that! I brought the shirt back and went to pick it up an low and behold the glue spot was removed as well as all the color! Furthermore, the collar lost color from aggressive heat. I negotiated a small credit as the owner refused a cash refund for the shirt, worn only twice. I will NEVER return to this place as my clothes are expensive and part of my occupation.

I was here to get my coat dry cleaned, and mend the hole on the shoulder…read more Parking was a little lacking, but As soon as you walk in, you can tell that this place is very clean. There was a lady at the counter for the dry cleaning area, which is a separate room from the laundromat area. They had a fairly quick turnaround for my dry cleaning and from what I can tell, they did a great job on mending the hole. It was a short visit, but I would come back if I need my dry cleaning done.

Came here with my husband to take care of some dry cleaning and had a great experience!…read more I brought in a nice pair of shorts to be dry cleaned and they came back looking wonderful: fresh, clean, and well cared for. My husband had a few jackets done as well, and we were both really happy with the results and the overall service. One thing I really appreciate is that they send automated text messages when your dry cleaning is ready. It's such a convenient touch and makes pickup super easy. Perla helped us and she was incredibly kind and thoughtful, making sure everything was taken care of smoothly. You can tell she genuinely cares about customers. Since the laundromat and dry cleaners are connected, it's truly a "kill two birds with one stone" kind of place: you can wash your clothes and handle dry cleaning all in one stop. I also love that they have laundry essentials available for purchase, which is super helpful if you forget something at home. Great service, great convenience, and friendly staff!

The service requested was performed as requested and I would say even better than expected! My…read moremother used to be a seamstress and I can say I am pleased by the work done. I needed a couple patches moved from one shirt to another including one that was a memorial from a sudden passing this year. Thank you so much for the kind service, professional touch, and quick service. As for the price: excellent! God bless this business!

Ruined my sweatshirt…read more The man at the register assured me that it would look good... that I'd "LOVE" it. He said it would be $60 to put a zipper in my sweatshirt and I knew that sounded steep, but it was worth it because of how much I loved the sweatshirt. Well, sadly... the sweatshirt is now unwearable. It's ruined. You can't even read the logo on it now. He should've told me that there's a chance that the logo wouldn't look right. But he promised I'd love it. Now I have a unwearable sweatshirt and I still had to pay $60. I was a first time customer. Now I'm a last time customer.

We have been going there for years but we will never go back. I brought $300 worth of dry cleaning…read moreand my wife pulled out and showed him an Hermes jacket she treasures and to be real careful with it. I later picked up and paid for it all our dry cleaning and not a word said about anything wrong. I got home and 5 of the Hermes buttons were broken or missing. I went back to talk about that and was basically treated as if my wife was a liar. He took no responsibility, brushed me off and didn't even so much as offer to take the cost of cleaning the jacket off. My wife is hurt and devastated. I'm angry, and they could care less. Awful to be treated that way. Awful to see the hurt in my wife's eyes. But they got their $300. At least they're happy.

A friend is staying with me and needed pants fixed, quickly and they were able to do all the work…read morequickly and efficiently. So happy and very grateful for your work

Do not go here the lady was the rudest person I've ever encountered. I ended up keeping my things…read moreand walking out. I've never had a worse experience.

Way over priced. They don't tell you the price and then when you pick up boom. Convenient I guess…read morebut expensive