We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

CONSUMER WARNING If…read moreyou purchased an in-house warranty from Snow's during the last few months, you should review your paperwork immediately. Information indicates that the company knew for months that it would be closing its doors. Despite this, in-house warranties continued to be sold to customers up until the end without telling them they would be void upon closing. The Washington State Attorney General's Office (AGO) aggressively prosecutes businesses that knowingly sell worthless service contracts or hide imminent closures. There are also allegations that some customers were told the store was "moving" or was just not told Intentionally that the company was permanently closing. This was all told for staff to do so by owner Cary Snow, to defraud customers to fund his new businesses before shutting the doors and walking away from the community that have spent their hard earned money supporting a business that doesnt care about them. If you purchased a warranty based on the understanding that the business would continue operating, you may want to carefully review the circumstances surrounding your purchase. Many customers paid extra money (or was included in their purchase) for warranty protection expecting there would be a business available to honor those agreements. With only one week remaining before the store closes permanently, customers who have questions about their warranties should seek answers as soon as possible. Customers deserve clear information about what happens to the warranties they purchased. If you purchased an in-house warranty recently: * Locate and save all receipts and warranty paperwork. * Write down everything you were told at the time of purchase. * Contact consumer protection agencies if you believe you were misled. * Consider speaking with a consumer protection attorney to understand your rights. *contact the better business bureau immediately and make a report. The more people that report the more likely they will move faster. Please share this post to any and all social media you can, so anyone who purchased an in-house warranty from Snow's in recent months has the opportunity to review their situation and make informed decisions. Mr. Snow needs to be held accountable for his egregious actions to the community. This also may be seen in local news stories and articles to help spread the news. Thank you for your attention to this matter.

Sadly they are the most dishonest business I have ever interacted with. Instead of making the…read moresituation right they decided to be dishonest. I would never do business with them again. They still have a chance if they decide to refund the money we spent trying to work with what I thought was a good local business.

These guys are awesome, helpful, and very understanding…read more They are punctual and get the job done excellently. Communication was incredible, my questions were answered. Will be going back and i will be recommending anyone to them!

This store only sells duds radios apparently. I bought a CD player here and had issues right out…read morethe gate. Luckily at that time it was still under warranty. But the replacement also stopped working. I live about an hour away so it's not easy to stop in and have it looked at. When I got around to it, they WOULD NOT REPLACE the 3rd bad CD player, because by that time it was out of warranty. In the end I ended up wasting 6 hours of drive time and no working CD player. They were happy to take my money, if I wanted to pay for another installation and CD player however. I just wanted the product I paid for to work the first or second or third time. Horrible experience. They'll take your money easily, just don't expect the products to last. Lastly, they don't have chairs for you to sit in while you wait. So, my daughter and I sat on the floor for 40 mins. The owner doesn't live in washington, so I don't think he actually cares. Money and a lot of time down the drain.

*** Buyer Beware of Price *** Another place that quotes you…read moreone price to get you on the books and in the door - then charges you another things. I wanted to pay for my install up front, even though it is legal - a company should not make a customer eat the companies CC fee (which mine was $16), especially when you are paying hundreds of dollars for a services. BRING CASH TO HONOR PRICES. Also, they should disclose when scheduling over the phone. When you ask about it, the attitude of the front desk people flips (Cory), so I took my car elsewhere (Sounds on Wheels), Saved 20% total (they don't charge CC fees)

I had a high-end auto stereo installed…read more Kyler helped me through the whole process. He made recommendations, gave me discounts, and was very attentive to my needs. He kept me updated as to the completion of the project. The stereo sounds great. This store has all the best stuff, and knowledgeable technicians. Kyler is a proficient sales person. He knows his stuff. If you are ready to put down the cash, you'll get the best. Mine was expensive, but it sounds fantastic!! The technicians are experts. He made micro-adjustments to my equipment-for the perfect sound. And if you have any issues later, they will help you out.

Always been super kind, helpful, and knowledgeable when I head in. Definitely my favorite shop to…read moreswing by!

After experiencing a terrific exterior detail of my suv using a Groupon, I scheduled an interior…read moredetail a few weeks later using a Groupon. When I arrived, I was told the service provided for that Groupon would be vacuuming and wiping down the interior, no leather cleaning, no detailed cleaning, nothing else. Even though I used a Groupon, for $70 (that I couldn't cancel), I could've vacuumed and wiped down my interior myself...I was really bummed. When I picked up my car, I found that even the wiping down of the interior wasn't done well, there were areas in plain view that still had dust and crumbs left (& my car really wasn't dirty, it's well maintained). The staff was very nice both times, but I felt like I was ripped off with the interior cleaning service, don't know if I'll go back for anything in the future.

Remote Start Attempted Purchase:…read more ** Usually I only review after services rendered, but I didn't make it that far. I found a remote start on their site for $299 with free installation. (nothing on the site said additional cost, I looked) I tried to use their 'chat' where they put in on a text with the local store. They refuse to use this and tell you to call in, when you call in they don't answer. So you go visit the location an get treated like junk. I walked in and got a harsh "HI" from the from desk kid, I said, "Hi, how are you?" but no response. I walked over the the desk he was at and said I was interested in a remote start. He says, "Let me guess, the $299, free install on our site?" I say "Yeah, that is the one" He says, "That is not the actual price, there are part that cost more, it says on our website" - like he is already super irritated I asked. I show him his site on my phone to show me, and tell me "Well its not on our mobile site!" For real?, that was his response! Ok, additional costs - I am thinking, sure maybe a wiring harness or something. Then he proceeds to walk around the store for about 3 minutes going in and out each door, I wait thinking he is doing something. He comes back and says he is going to look up my car. I ask if he can give me an idea of what I am looking at for price, just ballpark. He tell me "You are not getting out of here any less than $750 for that!", I ask, more than twice the price of the unit itself? He just looks at me like I am so idiot, that is when I just said I will take my business elsewhere, He says "Whatever, I was looking up your price." Anyways, the services hasn't changed ever. They lie to you on their site to get you in the door and try to sell you other things, classic marketing BS.

Don't make the same mistake as me and hire this guy to do any work on your car. When we got the car…read moreback, the wrap job was the worst wrap job I've ever seen, but I still paid for his work. After hiring this guy the car was promised to be done within week and a half and then the delays and excuses started. After him having the car for over a month, which he didn't even put it back together we picked it up as is to get it put together at home. After it was put together 2 days later the carbon fiber roof he installed that was $700 just flew up and folded in half. The roof was secured by a thin strip of 3M tape only and when I texted him he tried to blame it on the shape of the car. Now it's been over 3 weeks and only promises and excuses only not to own up to mistake he made. Untill this day he did not order the part and now stopped responding. Now I have a horrible wrap job and a broken carbon fiber roof. He has made no efforts to resolve any of these issues, only excuses. Apparently he doesn't want to respond to me but he is active on his social media. I'm sure the good reviews that is on this business came from relatives or friends because the way he does work is just unacceptable. Now we might be considering taking legal action against his business. Also i'm not sure if this business operates legally because I couldn't look up his business details on L&I, which is another thing I will be looking into reporting him to. Attaching pics of his horrible work and some of the conversations.

From the owner: Here at Innovation Cars, we do anything from custom vehicle wrapping specialized repairs and basic…read moremaintenance, contact us now for free consultation.