OMG. Called in advance to confirm they'd install my own brand-new parts. I needed an entire…read moreexhaust system replacement on my work-van, and had no problem paying their labor rate to have them do it. They'd done work for me previously, two years earlier, did an excellent job at a fair price, and I highly recommended them after that. I'm a decent mechanic and normally do my own work, but an injury prevented this after I'd bought the parts from Amazon (hospitalized). Ron told me to bring it in at 8 am since they didn't take appointments, "So they could make sure they'd have everything needed to do the job". I explained that I was two hours away so asked if I could drop it off the night before, making me first-in-line for the next morning. He said that would be even better. I didn't want to leave the house at 5:30 AM just to make sure I was first in line (really glad now that I didn't). It had to be done the same-day if my wife couldn't pick me up. It's a major event to pull this off because my wife works around the USA in federal courtrooms, and is normally only home on weekends, so we had a rare weekday time-window to pull this off with two drivers. She flew back into town the night before and stayed-overnight to make this happen. I pulled in at 3 PM Thursday afternoon after a two-hour drive down, and Ron shockingly told me he'd need to keep the van 4-5 DAYS before he could get to me. WTF? "You guys who bring in your own parts move to the end of the line. MY CUSTOMERS come first!" I was stunned. I WAS A REPEAT PAYING CUSTOMER!! "I don't care if you even came all the way down from CANADA! It's not my problem". We didn't come from Canada, but 12 miles short of that. USA. Didn't care that I was a repeat customer who'd highly recommended him in the past. He then told me that he wasn't going to commit to doing my repair "Because someone else may come in who needs a $1000 catalytic converter replaced, and they're my priority. I won't risk losing their business because I'm doing your job". Of course. I did my best to stoutly shame him into being held accountable to some sort of human decency and accountability, that I had acted solely on his instructions in bringing it down, reminding him that in dropping my rig off the night before, I'd be first in line for his 8 AM chaos. Seeing that his brash, crass, BLUNT rudeness wasn't running me out of his office, and that I was holding him directly accountable, he reluctantly responded that I'd have to leave it overnight, and he'd TRY to get it done on Friday. Refused to GUARANTEE this 1-hour job was going to be done, 'because the electricity may go out or something'. Playing games. COULDN'T BE TRUSTED. Didn't need or care about my business. I pressed him several times for a guarantee. Refused to give one. He assured me that he was the only shop in town that would install a customer's parts, which was a lie, and I told him BS. Apparently that line works for him. He then told me that he was working alone that day because his partner was in the hospital. He told me the exact-same-thing two years earlier. I say bullsh!t. I wasted five hours of my time and $50 in fuel, and my wife, two hours and $35 in fuel. I charge $150-an-hour for my time, and my wife $85-per-hour for hers. I'll never recommend Discount Muffler again. I acted in good faith. Ron did not. While I was there, a woman was going to have her cat replaced on her 2000 Toyota Tacoma. Ron had previously replaced her forward cat, and this time it was going to be the rear. He told her $556, and she asked when to bring it in, she then being told 8 AM the next morning. That cat can be bought on Amazon for under $100, less for Ron, and YouTube will show that it's a 30-minute job for a professional to remove 8 easy-access exhaust bolts and 2 gaskets, no welding, and then replace the same. $450+ profit in 30 minutes. That's $900-an-hour. That example is why MY business moves to the end of the line. Mechanics routinely rip customers off, and this is no exception. No way in hell would I agree to paying $900 for my 1-hour job. Prey on the unknowing. My wife couldn't believe what she was seeing. I have no problem with him choosing to favor large-profit jobs over those like mine.  That's his business model.  That's how he shuffles those showing up at 8 AM.  My problem is that he never informed me of this over the phone, before we adjusted OUR lives and schedules to make this happen.  I needed and expected same-day service, my only requirement, and he knew that in advance. His attitude was that he was doing me a favor to do my work, and that I was a very low-priority due to bringing my own parts.  My entire exhaust system, catalytic converter, muffler, and pipes, only cost me $237! Ron should NEVER be dealing with the public.  He should hire a service writer. Find another shop. Spokane deserves better. Stop rewarding this BS.

After hitting too many pot holes in Spokane's streets, my muffler was loud and a tail pipe lost…read moreits support so it was hanging low. After finding Discount Muffler took my truck in to see if it could be repaired only to find it was beyond repair! I was dreading the replacement cost and time needed to do the work, but I was amazed at the low price they quoted me to replace the muffler and tail pipe. They had the entire job done in about 30 mins!! Why did I wait so long?? My truck sounds so much better!! These guys are Amazing!! They were friendly, honest, affordable and fast!! I highly recommend this business!

Took my jeep in for what I was told by a mechanic was a leak in my exhaust. Turns out it was not…read morethe exhaust, and the odd squeaking was coming from my engine. Instead of sending me on my way the folks here helped me figure out what was wrong and gave me a list of things that I needed to get fixed on my engine that the other mechanic somehow missed, and didn't charge me anything for all of their hard work and kindness. Locally run and I will be sending business their way.

I brought my car in to talk about a couple failed resonators on my SRT8. To my surprise they said…read morepull it right in and we will fix you up right now. They had the parts in stock and got to work. I couldn't believe it, I was out within an hour and the car sounded amazing. The price was excellent and I could tell that Mike had an eye for detail. He has over three decades of experience in this industry and is a master of his craft. Very well-done Super Sound Muffler & Exhaust!!!

Jeremy and his crew have done an amazing job recommissioning a number of our classic cars. They…read moreare all very courteous and are truly master mechanics!

Needed transmission installed, knew they don't rebuilt transmissions but located One for us…read more friendly, great service, done on time and as quoted.

I was looking for a new mechanic, so I asked Grok "what are the three best auto mechanics in/near…read moreCoeur d'Alene, ID? Do not include dealerships. Consider "best bang for the buck". His response: The top three independent auto mechanics (no dealerships) in/near Coeur d'Alene, ID, based on consistent high ratings across Google/CARFAX/Yelp/SureCritic, local Reddit feedback from r/coeurdalene, customer mentions of honesty/transparency, and strong value ("bang for the buck" via fair/competitive pricing, no unnecessary upsells, and detailed explanations). CDA Auto Care (Coeur d'Alene Auto Care) - Hayden, ID (Best overall & strong bang for buck) * Location: Hayden (serves CDA area extensively); family-owned by Josh Thomas. * Ratings: 4.9-5.0 stars (375+ reviews on SureCritic, 5.0/75+ on CARFAX, strong Google presence). * Why top pick: Locals on Reddit rave about Josh's shop for fast turnaround since ~2006, competitive/fair pricing, no "nickel and diming," and going the extra mile without upselling. Customers highlight honesty, excellent workmanship, and reliability for all makes/models (domestic/foreign/European). Perfect for value--transparent, keeps you on the road affordably. * Best for: Everyday drivers wanting trustworthy, no-frills service at reasonable rates. The work I had done was simple. Just an oil change, but I was very happy with the responsiveness of the team, the quickness of the service and the fair price.

Left oil and another substance in my cup holders that has been impossible to get out (would not be…read moresoda). One thing i got fixed was my power steering the next week while getting my oil changed they told me i had a power steering leak! (Oil change was not done at CDA auto care, done at valvoline) Super disappointed in this place especially since i spent over 3,600k to fix various things.

Love this shop! I have had them work on 3 of our Toyotas. All different service needs. Every time…read morethe truck/SUV comes back better than expected, price as quoted, and on time! Guys are great to communicate with as well.

Knowledgeable AND honest. Carlson's has saved my bacon more times than I can count at this point…read more The whole family goes here, and only here, for a reason. Quick service done right. Plus they do it all without charging you for any more than is necessary, and they'll straight up tell you if you can afford to wait on things. I *hate* having to deal with cars but Phil and Deno make it so I don't dread taking my car in anymore.

I cannot say enough about this auto shop!! They are amazing, courteous, HONEST, KIND, and caring!!!…read moreI broke down near another auto shop in CDA and thought I would give them a try to avoid a tow. My car overheated 100 feet from the other auto shop. They quoted me over $4700 to repair my car and said I had a blown head gasket. I then had my car towed to Auto Center CDA and it was just my radiator and they fixed it for$560. Matt and the staff are ABSOLUTELY WONDERFUL! I have been going to them for years and I am so glad I stuck with them. Please don't go anywhere else but Auto Center CDA!

I normally review businesses on google and not yelp. Was about to look up some info and the yelp…read moresite come up. Checked on the reviews and what I found confirmed my smart choice to not review on yelp. It's loaded with phonies. I am sure people came from Texas for an oil change - not. My experience with Autocenter CDA has not been good, it's been excellent! I have never had bad service, never had to take a vehicle back for an uncured problem, They don't return your vehicle without your problem repaired. They never overcharge, in fact they always give a little more and charge a little less. I have never been treated any way but good by anyone that works here. I wouldn't go anywhere else. I recommend them to everyone and have never had ANYONE come back and say they were not satisfied with the service or the cost. Read the reviews carefully, don't just scan. that way you catch the scammers. .

Great service! Quick & efficient repairs! Diagnosed and repaired. Ready the next day!read more

Reviewed after I bought a used car and immediately needed to have some work done. Now, after a few…read moremonths, I wanted to drive to Seattle. It was time for a full tuneup. They made clear exactly what they would do and how much it would cost. I then waited weeks until after the trip to review. The car worked flawlessly on the trip. I don't usually drive 500 miles per year and drove 600 in a week. I'm very pleased.

Went in for an oil change and wasn't pleased with the amount of time it took, and the technician…read moreusing the front bumper in my truck as a step stool. Left a message on Google, got a call from a manager, wasn't able to take the call. Called back and got no response or return call. I will definitely not recommend them to anyone for any kind of repair ! Unfortunately Yelp will not let me finish without giving a "Star Rating." So I am forced to give 1 star !

Honest, reliable mechanic, his name is Robert He the person…read morethat I would take my truck in anytime, did not charge me anything higher than the other competition.